Thermo Fisher Scientific

Proposal Manager

• Evaluate RFI/RFPs and discuss with prospective customers to ensure a technical understanding of customers' needs for the development of a robust proposal.
• Collaborate with the technical leads internally to generate a program scope that is in line with the Customer's request and services and capabilities that Thermo Fisher Scientific has to offer.
• Generate high quality proposals and supporting timeline and pricing documents for varying program types (both Bio drug substance only and multiple service integrated documents).
• This includes programs that span all clinical phases and varying molecule types (monoclonal antibodies, Fc-Fusion Proteins, Bispecific Antibodies, Recombinant Proteins and Complex proteins/enzymes).
• Work closely with the Business Management team to generate and obtain approved pricing that allows the company to remain competitive based on hours estimates provided by the technical team and other operating costs.
• Support and actively participate in Customer calls to present the issued proposal and speak to Patheon's breadth of services while providing options for services and solutions which meet the Customer's needs.
• Act as the liaison between technical team and the Customer.
• Support and lead proposal discussions during Customer visits.
• Execute proposal revisions as required and assist in driving the program from proposal to contract signature.
• Liaise closely with the Program Management team to transition programs awarded from proposals to program management and the execution teams through the Proposals to Project formal process.
• Routinely suggest and provide updates to proposal templates (stage language, cost model, timelines, etc.) based on request from subject matter experts and/or changes in processes/procedures following a formal template management process.
• Participate in proposal team and other business unit initiatives focused on process improvement, building efficiencies, and intake of new technologies and collaborations.

Proposal Manager, New Business, Biologics

Compliance

• Manage the trade compliance and import/export strategy for clinical trial samples and reference standard material for assigned studies
• Develop Trade Compliance Import/Export strategy for each assigned study
• Ensure proficient communication and interaction with internal and external stakeholders to coordinate efforts, provide recommendations, and issue alerts to avoid obstacles during the import/export processes
• Ensure assigned studies are always in compliance with Trade Compliance, local regulations, company requirements and client needs
• Serve as the primary point of contact and escalation for Trade Compliance and Import/Export matters for assigned studies
• Stay up to date with new processes and regulations concerning Trade Compliance and Import/Export
• Participate in process improvement initiatives
• Represent the Trade Compliance and Import/Export department as a primary point of contact and escalation for assigned studies
• Interact with internal and external personnel on significant matters, often requiring coordination between functional areas
• Work on problems of diverse scope, requiring the analysis of data and evaluation of various elements

Trade Compliance Manager

Director

• Is the primary contact between the sponsor and the organization at the project level
• Ensures escalation pathways adhered to internally and externally (Rules of Engagement – communication pathways)
• Ensures clear delineation in responsibilities and communication pathways for secondary project leads (such as lead in a specific region, lead for a specific vendor(s) or subset of delivery)
• Ensures financial stewardship at a project level by demonstrating an intimate understanding of the contract, resource alignment to budget, management of Out of Scope activity, drive the Con Mod process/negotiations and team execution to timelines
• Establishes, communicates and manages the sponsor to achieve optimal delivery during the project
• Drives Risk Identification and Issue Resolution at project level (RBQM/RESOLVE)
• Ensures project team compliance with organization policies, SOPs, ICH-GCP, regulatory and project specific requirements

Associate Director, Project Management Delivery Function – Dermatology, FSP Team

Support Engineer

• Lead and develop a high-performing team while advancing operational excellence and continuous improvement in technical support
• Enhance customer experience by technical support operations, implementing process improvements, and building cross-functional collaboration
• Manage technical support metrics, customer escalations, and strategic initiatives while fostering a positive team culture focused on innovation and customer advocacy
• Collaborate with Sales, Product Management, AS lab, Data Science teams to ensure effective service delivery and maintain high customer satisfaction levels

Technical Support Manager

• Provide advanced customer applications support to business development managers and customers, including Olink kit and core labs; this includes technical support, troubleshooting issues related to user technical skill, instrument operation, and data analysis to ensure highest customer satisfaction
• Actively collaborate with different departments of the company to find the best solution to queries and issues from Olink customers
• Ensure that customers receive the best possible support and service via e.g. telephone conferences, and e-mail
• Communicating courteously with customers by telephone, email, letter and keep accurate records of discussions and/or correspondence with customers
• Provide high quality internal support for analysis service teams
• Responsible for Olink support mailbox
• Make suggestions for improvements of product and internal process based on customer feedback
• Handle customer complaints, provide appropriate solutions and alternatives in a timely manner
• In charge updating all external cases and solution in SFDC
• Travel ~10% within North America, travel outside North America as needed

Technical Support Scientist, Olink Proteomics

Sales Operations Manager

• Support the users of our SalesForce.com system
• Provide guidance on the usage and policies of the system
• Define and document business specifications, application functionality, and workflow requirements
• Define test plans, test scripts and conduct business testing
• Support new releases through testing and communication
• Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene
• Support the CRM user community and software development/technical teams
• Capture business requirements from business community and IT community
• Provide day to day business user support of CRM system
• Creation & Maintenance of production quality operational dashboards, data reports and analysis
• Training to small groups via web
• Document data and system improvements or change requests
• Communication of changes and issues within region supporting
• Perform testing on issues and improvements
• Act closely with system collaborators from all divisions in the business
• Support CRM/Power BI/CPQ Projects as needed
• Support of SalesForce.com user submitted tickets

Sales Operations Analyst II

Sales

• Join collaborative sales team at Thermo Fisher Scientific
• Contribute to revenue growth
• Deliver scientific solutions that help make the world healthier, cleaner, and safer
• Apply technical expertise and consultative sales skills to promote comprehensive portfolio of analytical instruments and consumables
• Develop and maintain strategic relationships with key decision makers, from lab managers to executives
• Work across organization to provide exceptional customer experiences

Senior Genomic Solutions Sales Specialist

Manager

• Contributing to delivering the clinical study to time, cost and quality
• Ensuring inspection readiness by overseeing study eTMF completeness
• Working in partnership with Study Delivery Lead on operational study delivery activities
• Monitoring study conduct and progress, identifying and resolving risks/issues
• Reviewing key clinical documents and leading development of study plans
• Facilitating interactions and meetings with internal and external partners
• Responsible for vendor management and CRO oversight

Study Manager

• The Senior Technical Sales Specialist (TSS) LSMS is a key commercial role for selling Mass Spectrometry instruments to customers working with Small Molecules
• Identify and prioritize new client opportunities and sales potential in small molecules for the LSMS product lines
• Support and direct Account Managers to uncover new potential opportunities
• Develop and drive sales strategies across the respective product lines
• Share the voice of customer towards the Business Unit
• Attend technical visits and support new Product Introduction (NPI) prospects within territory
• Maintain awareness of competitor and industry activity
• Lead partnership and coordination with internal specialists to provide technical expertise

Senior Technical Sales Specialist, LSMS – Small Molecule

Medical writer

• Collaborating with internal and external clients, supporting and enabling effective and efficient communication that results in operational excellence.
• May serve as a primary writer who creates and provides input on routine deliverables, such as medical information documents.
• Ensures compliance with applicable SOPs, WI, quality processes, and requirements for documents.
• May assist in determining best practices for achieving optimal results.
• May assist in program management activities. Duties could include developing timelines and budgets for assigned deliverables and tracking deliverable metrics.

Medical Writer – Medical Information

Supply Chain

• Collects, analyzes, and aggregates customer requirements into a comprehensive demand plan delivered to Supply Planning teams
• Uses trend analysis and other forecast techniques to assess demand risk or opportunities
• Collaborates with divisional business and commercial teams to incorporate customer demand information into the forecast
• Ensures timely demand fulfilment and alignment with AOP and monthly financial updates
• Acts as conduit between Sales teams and Sera Planning to prioritize customer requirements against product availability
• Develops longer term robust forecast system to meet demand requirements
• Monitors shipments status to APJ DCs
• Prepares performance to plan analyses and presents to partners in Sales, Finance, Marketing, and Supply Planning

Demand Planner

Product Specialist

• Develop sales, customer and marketing strategies including the identification of new business opportunities, and execute to achieve growth targets.
• Work closely with new and existing clients to resolve their present and future needs and proposing suitable products and solutions in order to maintain and grow revenue for the organisation.
• Maintain strong awareness of competitive activity, market dynamics, pricing trends, and emerging technologies.
• Represent Thermo Fisher Scientific at industry events, exhibitions, and customer seminars.
• Partner with other Product Specialists to identify new business opportunities and close sales.

Product Specialist, Laboratory Chemicals

QA Engineer

• Conduct and/or lead a variety of GxP qualification and routine vendor audits
• Perform directed vendor audits
• Provide GxP consultation and support to internal and external clients
• Prepare and present audit findings and/or other related information at meetings

QA Auditor II – Vendor Auditor

Account Manager

• Support strategic growth and client relationships across our portfolio of solutions
• Lead a team of sales and account management professionals
• Develop and execute effective commercial strategies to expand market share while delivering exceptional value to our customers
• Collaborate across divisions to create integrated solutions that help customers accelerate research, solve complex challenges, and improve patient outcomes
• Build and maintain strategic partnerships with key decision-makers
• Develop comprehensive sales strategies
• Ensure strong alignment between customer needs and our offerings

Senior Director, Account Management

Financial Planning and Analysis

• Provide financial leadership across all aspects of site Operations Finance and Opex controlling for the Brno manufacturing site
• Serve as a key business partner to the AAT business, supporting decision-making and driving performance
• Translate financial results and forecasts into actionable insights
• Provide guidance to business leaders and drive alignment on initiatives that enhance productivity, gross margin, and overall business performance
• Partner closely with Operations, Finance, Business Units, and cross-functional teams to deliver impact
• Drive continuous improvement of cost accounting structures, financial processes, and management reporting to enhance transparency and decision support across OCOGS and Opex
• Analyze financial and operational performance against key metrics, highlighting insights, risks, and opportunities to support business decisions
• Identify, communicate, and lead risk and opportunity assessments, ensuring proactive management of business performance
• Build, lead, and develop a high-performing Operations Finance team, fostering engagement, accountability, and strong business partnership
• Ensure financial governance, compliance, and controllership are embedded in business decisions, in line with company policies, US GAAP, and SOX requirements