TheKey

Human Resources

• Serve as the primary intake point for new ER cases
• Conduct administrative elements of ER investigations
• Ensure timely and accurate documentation
• Lead Tier 1 and Tier 2 investigations
• Prepare objective summaries, timelines, and findings for review
• Partner with leaders to ensure alignment
• Provide coaching to leaders on documentation practices
• Support Senior Advisor with higher-tier cases
• Guide leaders on consistent application of progressive corrective action
• Support the creation and delivery of performance documentation
• Maintain accuracy of ER data, tagging, and categorization
• Assist with auditing cases
• Support development and rollout of ER training

Employee Relations Specialist

Manager

• Responding to prospective client inquiries
• Scheduling in-home assessments or start of service
• Building relationships with clients and families
• Training caregivers to provide for client needs
• Ensuring caregiver/clinician compliance
• Supporting ongoing client retention initiatives
• Implementing TheKey operating model

Nurse Care Manager

Data Analyst

• Find and resolve data quality problems
• Ad-hoc data pulls for export to internal and external partners
• Perform data discovery on new sources data being brought into data lake
• Design and create new views and tables in BigQuery
• Create data dictionaries and other documentation
• Monitor nightly batch jobs which load analytic tables
• Additional duties as assigned by your supervisor

Senior Data Analyst

Recruitment

• Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
• Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties
• Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
• Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.
• Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
• Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.
• Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.
• Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
• Support and facilitate ongoing training for caregivers to enhance their skills
• Ensure caregivers are up to date in their licensing and compliance
• Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources
• Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date.
• Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.
• Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
• Schedule client visits according to care plans and staff availability
• Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
• Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines
• Meet caregiver retention guidelines, and develop and implement retention improvement plans.
• Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
• Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.
• Comply with all relevant health and safety regulations to maintain a secure workplace for all staff
• On-call and after-hours support as needed
• Additional duties as assigned

Staffing Specialist

Marketing

• Develop and execute comprehensive field marketing strategy aligned with national brand priorities and regional market dynamics
• Lead account-based marketing approach in partnership with sales, identifying high-value accounts and designing targeted engagement programs
• Integrate "voice of field" into brand and go-to-market strategy through structured field insights reporting and active participation in strategic planning
• Own national-level metrics for local activities, educational programs, and demand generation goals
• Plan and lead regional demand generation initiatives including awareness campaigns, educational programming, executive dinners, peer-to-peer events, direct mail, gifting programs, and local print advertising
• Partner closely with our operations and quality teams to ensure program alignment and continuity across the field
• Design and deploy tailored marketing messaging, field kits, and programming based on regional customer and market insights
• Partner with sales leadership to develop compliant, territory-specific offline marketing plans and customer activation activities
• Manage relationships with vendors, agencies, and event partners to ensure high-quality execution within budget
• Coordinate trade show presence, regional conferences, and speaker engagements
• Collaborate with the Marketing Center of Excellence (Content, Digital, Events, MarCom) to ensure field programs align with and amplify national campaigns
• Work with demand generation to integrate field activities into broader campaign architecture and lead management processes
• Support and mentor Regional Business Development leaders and sales teams to deliver consistent, high-quality regional marketing execution
• Partner with Quality, Legal, and Compliance stakeholders to ensure appropriate design and execution of all field marketing activities
• Design and track KPIs for regional marketing execution including pipeline contribution, campaign response, referral conversion, and program ROI
• Build repeatable playbooks that enable frontline sales and marketing teams to execute with consistency
• Continuously test and refine tactics based on performance data and field feedback

Director, Field Marketing

Staffing Director

Content Marketing Manager

• Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms.
• Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
• Apply adult learning principles to ensure content is clear, engaging, and actionable for a diverse workforce.
• Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
• Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
• Maintain consistent structure, tone, and visual standards across all learning materials.
• Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements.
• Incorporate learner feedback and performance data to improve clarity, usability, and effectiveness.
• Produce video-based learning assets using Synthesia and similar tools.
• Collaborate with Quality, Operations, Sales, People and other Corporate teams to support training initiatives and new program launches.

Learning Content & Digital Training Specialist

• Responsible for the recruiting, interviewing, hiring and on-boarding of new caregivers in compliance with State Home Care License Requirements and TheKey Policies and Procedures
• Execute recruitment strategies to attract, screen, and hire quality caregivers who meet the locations immediate and projected needs
• Utilize various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
• Conduct telephone screens and interview qualified applicants
• Conduct and document reference checks including work history, compensation information, and manager feedback
• Create, manage and upload caregiver bios for the team; applications, photo, background & reference checks, supervisor notes, employee agreements and other documents into the caregiver’s electronic file
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment-related documents
• Ensure proper documentation and procedure are followed for all office employee processes including recruitment and hiring, scheduling in our ClearCare System, and maintain employee files
• Work in partnership with the Scheduling Department to coordinate Caregiver schedules with an emphasis on creating high quality matches and extraordinary relationships
• Exceeds individual daily and weekly Key Performance Metric goals in order to consistently grow new and retain existing Caregivers with the Recruiter production standards.

Caregiver Recruiter

Business Development Rep

• Foster collaborative partnerships with operations and the sales team to devise and implement strategic growth initiatives within the region.
• Lead and guide the regional sales team in promoting TheKey's services across various service lines.
• Dedicate a significant portion of time (60%) to fieldwork, emphasizing on-the-job coaching, mentoring, and professional development of the sales team.
• Conduct regular assessments of team members' performance, ensuring accountability in surpassing growth Key Performance Indicators (KPIs).
• Recognize and nurture high-potential individuals within the team, providing comprehensive support in areas such as onboarding, ongoing training, performance enhancement, and career progression.
• Collaborate closely with operations to optimize the process of client acquisition and retention.
• Establish and maintain strategic relationships with key stakeholders to enhance brand visibility and foster new business opportunities.

Regional Director – Business Development

• Development of Comprehensive Care Plans and implementation of Care Plans
• Track, assess and document observations regarding client condition, changes in preferences and problems/opportunities, medical orders, family requests and other information pertinent to Care Plan
• Monitor, Evaluate and report on Client Status, Actions/Interventions, and Outcomes
• Works with formal and informal social support systems and families to ensure client’s needs are met
• Provide guidance, resources, and information to enable families and clients to make informed medical decisions
• Manage Electronic Health records for clients including billing
• Coordinate resources for client care
• Interact with other professionals on the client’s behalf this may include, physicians, attorneys, fiduciaries, hospice personnel, and community personnel
• Create and maintain referral resources, identification, coordination, management and advocacy
• Additional duties and responsibilities as may be assigned by your supervisor

Care Manager

• Partner with market leaders and hiring managers to understand ongoing and unique requirements.
• Develop and execute effective recruitment strategies to attract qualified candidates to meet the specific needs of the business, position, and local market dynamics.
• Research, identify and implement multiple sourcing channels, including job boards, social media, networking, and employee referrals, to source potential candidates.
• Proactively build and maintain a pipeline of talent for current and future hiring needs.
• Review resumes and applications to identify candidates who meet the job qualifications.
• Conduct initial phone and/or virtual interviews to assess candidate fit and suitability.
• Ensure a positive and professional candidate experience throughout the recruitment process.
• Prepare and extend job offers to selected candidates.
• Maintain accurate and up-to-date records of candidates and recruitment activities in the applicant tracking system (ATS).