TheKey

Content Marketing Manager

• Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms.
• Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
• Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
• Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
• Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements.
• Produce video-based learning assets using Synthesia and similar tools.
• Collaborate with Quality, Operations, Sales, and other Corporate teams to support training initiatives and new program launches.

Learning Content – Digital Training Specialist

IT Support

• Conduct structured audits of care documentation, service delivery practices, quality assurance visits, reassessments, and related quality indicators to evaluate adherence to standards and identify variation or risk
• Perform targeted audits related to client experience concerns, caregiver continuity disruptions, complaints, incident patterns, and escalation themes
• Review and validate integrity of key operational and clinical data, identifying documentation gaps, trends, and areas requiring follow-up
• Support development and refinement of audit tools, scoring frameworks, and monitoring methodologies aligned with enterprise quality priorities
• Participate in root cause analyses and trend reviews to identify systemic drivers of service issues and opportunities for prevention
• Oversee ongoing monitoring and analysis of Medallia feedback, Client Experience Alerts (CEAs), relevant WellSky tags, and other quality indicators to identify patterns, escalation risks, and opportunities for intervention
• Conduct routine audits and trend reviews of client experience signals, including dissatisfaction drivers, service recovery follow-through, and documentation associated with quality-related tags
• Partner with Operations and Quality leaders to ensure insights from Medallia, CEAs, and WellSky data are translated into corrective actions, coaching priorities, and systemic improvements
• Support development and maintenance of dashboards or scorecards tracking experience, integrity, and outcome indicators, escalating themes that may impact retention, safety, or service excellence
• Monitor consistency and integrity of quality-related tagging and documentation practices to improve reliability of reporting and downstream decision-making
• Analyze audit findings, experience data, and quality indicators to generate actionable recommendations that improve outcomes, safety, and retention
• Identify early signals associated with client dissatisfaction, service instability, or avoidable churn and escalate findings appropriately
• Collaborate with leaders to translate findings into improvement plans, process redesign, and risk reduction strategies
• Help strengthen feedback loops between audits, education, and field execution to promote continuous improvement
• Inform workforce development priorities by identifying recurring practice gaps or coaching opportunities emerging through audits
• Partner with training and quality leaders to support development of job aids, calibration tools, and learning interventions based on audit findings
• Contribute to a learning-oriented, non-punitive audit culture focused on reliability, excellence, and improvement
• Prepare routine and ad hoc reports summarizing audit trends, themes, risks, and improvement opportunities for leadership review
• Maintain dashboards and audit scorecards supporting quality monitoring and decision-making
• Contribute to development of predictive or proactive quality surveillance approaches, including use of technology-enabled monitoring tools
• Support special projects related to quality integrity, service reliability, and clinical excellence
• Other duties as assigned.

Quality Integrity and Audit Manager

Director

• Lead the build-out, launch, and scale of private-pay home health services in Southern California
• Serve as Administrator of Record for the Southern California home health agency, ensuring compliance with all state licensing and regulatory requirements
• Partner with the President to define and execute market entry strategy, growth roadmap, and long-term vision
• Provide strategic and operational oversight of the Concierge Nursing Referral Services (CNRS) across all active states
• Establish and build clinical quality frameworks and performance standards across both home health and registry service lines
• Recruit and build a high-performing interdisciplinary team

National Director, Concierge Care – RN

Artificial Intelligence

• Define and maintain the enterprise AI strategy and multi-year roadmap aligned to TheKey's strategic pillars.
• Establish and chair the AI Governance Committee; develop policies for responsible AI use, model risk management, bias monitoring, and regulatory compliance.
• Present business cases, ROI analyses, and architectural recommendations to the Architecture Review Board for funding and prioritization decisions.
• Define KPIs, success metrics, and a continuous-improvement feedback loop for all AI pilots and production deployments.
• Build, mentor, and manage a high-performing AI Integration team responsible for delivering AI solutions.
• Own end-to-end delivery of AI-powered integration projects.
• Drive change management and adoption programs in partnership with operations and training teams.
• Serve as the AI domain lead within the enterprise architecture function.
• Partner with data engineering to design and maintain curated, governed data pipelines that feed AI/ML models.
• Evaluate, score, and recommend AI/ML vendors and tools through the IT intake and scoping process; manage vendor relationships post-selection.
• Translate complex AI concepts into clear, actionable narratives for executive leadership, clinical directors, and field operations teams.

Senior Manager, AI Strategy – Integration

Data Engineer

• Contribute to and execute a roadmap that positions TheKey's data platform as AI-ready — well-structured, richly documented, and accessible for machine learning and generative AI use cases.
• Champion the adoption of AI and automation tools within the data engineering team to increase delivery velocity and reduce manual effort.
• Partner with business and technology stakeholders to align platform capabilities with analytics and AI initiatives.
• Lead the design and governance of a metadata-rich data lake in Google BigQuery, ensuring datasets are tagged, documented, and contextualized.
• Establish and enforce standards for data cataloging, semantic tagging, lineage tracking, and business glossary definitions.
• Drive adoption of tools such as Google Dataplex or equivalent for automated metadata management and data quality enforcement.
• Build and maintain scalable data pipelines, leveraging AI-assisted development tools to accelerate development and reduce errors.
• Implement AI-driven testing and observability frameworks to automatically validate pipeline outputs, detect anomalies, and enforce data quality.
• Define and enforce data governance frameworks that support both regulatory compliance and AI readiness.
• Own master data management practices to ensure accuracy, consistency, and a single source of truth for critical business entities.
• Directly manage a team of data engineers – providing mentorship, clear expectations, and career development support.

Manager, Data Platform – Engineering

Accounting Manager

• Provide financial analytical assistance and oversight to the accounting functions
• Support the planning, implementation, and oversight of TheKey’s financial strategy
• Manage day-to-day close activities, including journal entries, account reconciliations, financial analysis, and preparation of internal and external financial statements
• Analyze balance sheet and income statement accounts to ensure accuracy and completeness
• Review general ledger activity, including journal entries and supporting documentation
• Lead the accounting team performance during the closing process to ensure close deadlines are met
• Assist with the development of accounting policies, perform technical account research, and implement new accounting standards
• Ensure financial records and reports comply with reporting standards and internal policies
• Partner with cross-functional teams to support business initiatives and process improvements
• Support external audit processes and related deliverables
• Develop and report metrics and KPIs for inclusion in monthly financials and performance scorecards

Team Lead, Accounting

Recruitment

• Partner with market leaders and hiring managers to understand ongoing and unique requirements.
• Develop and execute effective recruitment strategies to attract qualified candidates to meet the specific needs of the business, position, and local market dynamics.
• Research, identify and implement multiple sourcing channels, including job boards, social media, networking, and employee referrals, to source potential candidates.
• Proactively build and maintain a pipeline of talent for current and future hiring needs.
• Review resumes and applications to identify candidates who meet the job qualifications.
• Conduct initial phone and/or virtual interviews to assess candidate fit and suitability.
• Coordinate and schedule interviews with hiring managers.
• Ensure a positive and professional candidate experience throughout the recruitment process.
• Communicate effectively with candidates regarding job opportunities, interview schedules, and feedback.
• Prepare and extend job offers to selected candidates.
• Manage the offer process and ensure smooth onboarding of new hires in partnership with the appropriate teams.
• Maintain accurate and up-to-date records of candidates and recruitment activities in the applicant tracking system (ATS).
• Prepare and submit recruitment reports and metrics as required.
• Promote the Company’s employer brand and values to attract top talent.
• Participate in job fairs, recruitment events, and industry conferences as needed.
• Ensure recruitment practices comply with Company policies, employment laws, and regulations.
• Stay current with industry trends, recruitment best practices, and emerging technologies.
• Provide feedback and suggestions to improve recruitment processes and tools.
• Meets or exceeds established Key Performance Metrics goals in deliver necessary talent to meet business needs, ensure hiring manager satisfaction, and meet operational standards of excellence.

Specialty Recruiter

Manager

• Development of Comprehensive Care Plans and implementation of Care Plans
• Track, assess and document observations regarding client condition, changes in preferences and problems/opportunities, medical orders, family requests and other information pertinent to Care Plan.
• Monitor, Evaluate and report on Client Status, Actions/Interventions, and Outcomes
• Works with formal and informal social support systems and families to ensure client’s needs are met.
• Provide guidance, resources, and information to enable families and clients to make informed medical decisions.
• Manage Electronic Health records for clients including billing.
• Coordinate resources for client care.
• Interact with other professionals on the client’s behalf this may include, physicians, attorneys, fiduciaries, hospice personnel, and community personnel.
• Create and maintain referral resources, identification, coordination, management and advocacy
• Additional duties and responsibilities as may be assigned by your supervisor