National On-Call Coordinator

TheKey

National On-Call Coordinator providing concierge-level afterhours support in home care services. Handling inbound tickets, customer service, and scheduling across multiple locations.

Posted 7/24/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on client satisfaction, effective communication, and the ability to manage high call volumes while maintaining professionalism. Capable of maintaining accurate records and collaborating with team members to resolve issues efficiently.

Highest-signal resume keywords

Customer ServicePhone-Based SupportVerbal CommunicationWritten CommunicationRecord Keeping

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer SkillsDocumentationTicket ResolutionSystems Updates

Soft Skills

ProfessionalismTeam CollaborationReliabilityComposure Under Pressure

Industry Keywords

Client SatisfactionInbound TicketsCaregiver Interaction

About the role

Key responsibilities & impact

Managing a variety of inbound tickets with the potential to answer live phone calls
Deliver exceptional customer service to our caregivers and clients through phone and email correspondence
Maintain detailed, accurate records of all transactions, interactions and requests
Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams.
Accept coaching and feedback from team leaders to foster continuous improvement in your role
Demonstrate reliability through punctual and consistent attendance
Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers
Perform other duties as assigned by leadership

Requirements

What you’ll need

Strong focus on customer service and client satisfaction
Prior experience in phone-based customer service, particularly handling high call volumes, is preferred
Strong computer skills and the ability to learn company software
Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and positively
Ability to maintain composure and professionalism under pressure
Demonstrated ability to work independently and as part of a team

Benefits

Comp & perks

Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance