General Manager

TheKey

General Manager at TheKey overseeing operations and client care management for in-home services. Leading cross-functional teams to enhance client satisfaction and profitability.

Posted 6/19/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing
Responsible for the location’s financial performance, growth, and profitability.
Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients
Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction
Overseeing day-to-day operations in the assigned location(s).
Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development
Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent
Leading or supporting the recruitment, training, and development of new team members
Providing after-hours support for partners, prospective and current clients (including evenings and weekends)
Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
Additional duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
Five to seven years of leadership experience in health care, elder care, social work, or related industry
Strong understanding of budget management and financial monitoring
Demonstrated leadership skills, including goal setting, training, and mentorship
Proven track record of successfully leading and motivating diverse teams
Multitasker and critical thinker with strong analytical skills
Exceptional interpersonal and communication skills, including writing, speaking, and active listening

Benefits

Comp & perks

Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

budget managementfinancial monitoringclient care managementlead intakestaffingrecruitmenttrainingmentorshipanalytical skillsprocess implementation

Soft Skills

leadershipinterpersonal skillscommunication skillsmultitaskingcritical thinkinggoal settingrelationship buildingteam motivationactive listeningclient retention

Certifications

Bachelor’s Degree in gerontologyBachelor’s Degree in health careBachelor’s Degree in social work