The Ardonagh Group

Insurance

• Dealing with inbound or outbound customer calls, understanding customer needs and providing insurance solutions
• Ensuring calls are answered in a timely, professional manner and delivering exceptional customer experience
• Processing correspondence, renewals activity and new business quotations
• Ensuring workflow activity is completed in accordance with approved business processes
• Complying with approved procedures, customer service standards and external regulatory bodies
• Achieving and maintaining the required competencies for the role
• Identifying and handling customer complaints within the company's complaints procedure
• Maximising business and service opportunities from all contacts to meet commercial targets
• Working as part of an established, friendly and experienced team

Insurance Advisor

Account Executive

• Work across all Personal Lines departments securing renewals, processing amendments, cross selling and up selling across all product lines
• Manage renewals and client retention in line with targets and compliance
• Process Mid-Term Alterations (MTAs), renewals, accounts entry, claims liaison and correspondence
• Ensure all files are up to date on Relay Customer Relationship Management
• Manage clients across departments, handling renewals, MTAs and queries in relation to Personal Lines products
• Deliver high level of accuracy and quality in work; deal with internal/external requests in a timely manner
• Build relationships across all teams within Arachas and work collaboratively to deliver on team targets and objectives
• Ensure all compliance standards are met during all processes

Account Executive – Personal Lines

• Build strong, trusted and profitable client and customer relationships
• Tailor approach to clients and advise on appropriate personal lines insurance products
• Support clients year-round and provide ongoing customer service
• Conduct networking and prospecting activities to build and develop a portfolio
• Work with clients face-to-face, on the phone or via video calls
• Offer solutions from a diverse range of brands and products across the Ardonagh Group
• Collaborate with team members and support colleagues
• Participate in role-based incentive plan and meet growth objectives

Account Executive - Personal Lines

QA Engineer

• Combination of listening to telesales-based calls and reviewing file-based audits and providing feedback to the Customer Handlers and Team Leader.
• All findings are input into an automated Quality Assurance system.
• Look into and investigate appeals that arise from audits.
• Report on any frequent or reoccurring issues.
• Complete calibrations with other Quality Assurance colleagues.
• Ensure that all documented business processes are followed accordingly.

Quality Assurance Officer

• Build strong, trusted, and profitable client and customer relationships in Personal Lines
• Tailor approach to clients, working face to face, on the phone or via video calls
• Provide ongoing support to clients year round
• Network and prospect to build and develop portfolio
• Offer clients solutions from a diverse range of brands and wide breadth of products across Ardonagh Group
• Work in a hybrid and flexible way, possibly outside a standard 9-5 office routine
• Support team, collaborate and contribute to group growth

Analyst

• This exciting hybrid opportunity has arisen to join one of our Finance teams in Leeds to address and resolve Legacy items across a wide range of work-streams but specific to a system shut down project.
• You will work with other branches, insurers and finance personnel for the clearance of debtor, creditor, DTI, bank reconciliation and unallocated cash items enabling the closure of the PAS and related bank accounts.
• Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more: Understand key processes across the IBA Operations function in order to support multiple work streams, including but not limited to: Client Cash receipt and allocation (Client and Agent Level) Insurer Receipts allocation Insurer Settlement / Reconciliation Payment Processes Understanding of Bank Reconciliation Direct to Insurer Internal Debt Credit Write Backs Office Account Transfer Systems Runoffs Claims Reconciliations
• Be able to work all aspects of PAS processing (as training and licenses permit).
• Be able to understand and report back of issues found, with follow-up activities as necessary.
• Understand the impact of any actions taken outside of BAU process and ensure communicated effectively to interested parties and stakeholders.

Client Money Remediation Analyst

• Build strong, trusted, and profitable client and customer relationships
• Tailor approach to clients and help them find appropriate Insurance products
• Support clients year round and perform networking and prospecting activities
• Offer solutions from a diverse range of brands and products across the Group
• Work face to face, on the phone or via video calls
• Collaborate with team and support others
• Opportunity to earn annual salary plus a role-based incentive plan

• Build strong, trusted, and profitable client and customer relationships
• Tailor approach and support clients face to face, on the phone or via video calls
• Provide year-round client support and engage in networking and prospecting to grow portfolio
• Offer solutions from a diverse range of brands and products across the Group
• Work within hybrid and flexible ways of working for Account Executives
• Potential to earn annual salary plus a role-based incentive plan
• Participate in relevant employment checks prior to commencing employment

Sales

• Lead generating for the sales team
• Ensure needs of both the customer and the business are met
• Dealing with prospects to help grow our portfolio of care clients
• Support business in meeting targets and fair customer outcome KPI’s

Sales Support

• Handle inbound and outbound customer calls, understanding customer needs and providing insurance solutions
• Ensure calls are answered in a timely, professional manner and deliver exceptional customer experience
• Process correspondence, renewals activity, and new business quotations
• Complete all workflow activity in accordance with approved business processes
• Comply with approved procedures, customer service standards and external regulatory bodies
• Achieve and maintain required competencies for the role
• Identify and handle customer complaints within the company's complaints procedure
• Maximise business and service opportunities from all contacts to meet commercial targets
• Work as part of an established, supportive team

• This exciting hybrid opportunity has arisen to join one of our Finance teams in Leeds to address and resolve Legacy items across a wide range of work-streams but specific to a system shut down project.
• You will work with other branches, insurers and finance personnel for the clearance of debtor, creditor, DTI, bank reconciliation and unallocated cash items enabling the closure of the PAS and related bank accounts.
• This is a hybrid opportunity requiring 2 days per week in the office in Leeds. The first couple of weeks may require 5 days per week in the office for training.
• Understand key processes across the IBA Operations function in order to support multiple work streams, including but not limited to: Client Cash receipt and allocation (Client and Agent Level); Insurer Receipts allocation; Insurer Settlement / Reconciliation; Payment Processes; Understanding of Bank Reconciliation; Direct to Insurer; Internal Debt Credit Write Backs; Office Account Transfer; Systems Runoffs; Claims Reconciliations.
• Be able to work all aspects of PAS processing (as training and licenses permit).
• Be able to understand and report back of issues found, with follow-up activities as necessary.
• Understand the impact of any actions taken outside of BAU process and ensure communicated effectively to interested parties and stakeholders.

• Build strong, trusted, and profitable client and customer relationships
• Support clients face to face, on the phone or via video calls
• Network and prospect to build and develop your portfolio
• Offer clients solutions from a diverse range of brands and wide breadth of products
• Hybrid and flexible ways of working for Account Executives
• Role-based incentive plan and opportunities to grow your career
• Employment checks including verification of employment, address, credit history and criminal record check

• Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Insurance Account Executive or potentially an experienced Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships.
• This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs.
• Tailor approach, work with clients face to face, on the phone or via video calls.
• Support clients all year round and networking and prospecting activities to build and develop your portfolio.
• Offer clients solutions from a diverse range of brands and wide breadth of products across the Group.
• Open to people from all backgrounds; hybrid and flexible ways of working available.
• Welcomed and supported by Everywhen family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career.

Human Resources

• Analyse complex People data to uncover trends, risks, and opportunities using statistical techniques and visualization tools
• Build advanced Excel models and tools (formulas, Pivot Tables, Power Query, VBA, Macros)
• Create PowerPoint presentations that translate data into clear, actionable narratives
• Design and maintain dashboards and reports in Power BI, Microsoft Access, and Excel to track KPIs and workforce health
• Act as a subject matter expert for key HR systems, supporting enhancements and issue resolution
• Collaborate on system design and configuration to enable accurate reporting and analytics
• Maintain compliance with data privacy, security standards, and regulatory requirements
• Lead data governance including audits, data quality checks, master data models and lifecycle management
• Troubleshoot data issues and partner with HR colleagues and stakeholders to ensure data accuracy and efficiency

Senior Analyst, HR Data and Analytics

Compliance

• Support with maintaining information and Cyber Security governance artefacts (Policies, Business Standards, Cyber Metrics).
• Assist Operational Teams with processes and procedures, providing reviews, advice, and contributions to procedural documents.
• Support in developing, maintaining and updating Cyber Education and Awareness content.
• Conduct ad-hoc reviews and oversight of operational access management processes to ensure effectiveness.
• Effectively leverage the Everywhen risk framework to identify, analyse and manage cyber risk within the estate reflecting in-depth knowledge and experience.
• Manage and assist in completing cyber due-diligence requests for clients and internal stakeholders.
• Manage and assist in cyber security assessments for new mergers and acquisitions.
• Apply assurance processes to accurately identify and register cyber risks.
• Collaborate with the IT Governance function to identify significant areas of IT risk.
• Tracking, management and reporting of risk, control and deviation remediation activities.
• Update the risk register of information assets with risks associated with each asset.
• Maintain the risk register of exceptions, assess and record the risk associated with any exceptions.
• Report to the Chief Information Security Officer and collaborate with Cyber Governance, Education, and Awareness Analyst to develop cyber risk posture.

Cyber Governance and Compliance Analyst

Manager

• Manage day to day activities of the Agency & Membership team providing operational support to Bravo Network members
• Support leadership by being flexible to developments, new tasks and additional allocated project work
• Support delivery of operational efficiencies; ensure policy and processes are documented consistently and reviewed at least annually
• Support Bravo Network members across membership lifecycle from onboarding to resignation
• Manage membership agreements, agency applications, TOBA management, liaising and negotiating with insurers and supporting members with mid-term changes
• Understand the Networks Proposition and develop strong relationships with members

Agency and Membership Team Manager

Customer Support

• Provide great customer service to existing clients over the phone and via email
• Efficiently manage high call volumes in a dynamic contact centre environment
• Meet and exceed performance KPI’s and targets
• Work Monday to Friday between 9am to 6pm with 1 in 3 Saturdays 9am to 1pm (Full time 37.5 hours per week)
• 4-week induction followed by an 8-week training academy
• Ongoing development opportunities and career progression within the Insurance industry

Customer Service Advisor

Financial Planning and Analysis

• Assist in developing and maintaining the company’s financial controls and governance framework to ensure compliance with regulatory requirement and internal policies
• Review financial reports, statements, and transactions to identify potential risks and control deficiencies
• Assist in developing and implementing policies and procedures to ensure the accuracy, completeness, and integrity of financial statements
• Collaborate with cross-functional teams to ensure alignment of financial controls and governance framework with business objectives and strategies
• Conduct regular audits and risk assessments to identify areas for improvement and recommend solutions
• Monitor and report on the effectiveness of financial controls and governance framework to senior management
• Reporting to the Finance Control & Governance Specialist; role targeted at graduates to develop and maintain financial controls and governance framework

Finance Controls and Governance Assistant

• Provide great customer service to existing clients over the phone and via email
• Efficiently manage high call volumes in a contact centre environment
• Meet and exceed performance KPIs and targets
• Work Monday to Friday between 9am to 6pm with 1 in 3 Saturdays (9am to 1pm)
• Participate in a 4-week induction followed by an 8-week training academy
• Ongoing development opportunities and potential progression within Ardonagh

• Ensure cyber risk management and governance frameworks are effectively implemented and maintained
• Collaborate with Cyber Governance, Education, and Awareness Analyst to develop and enhance cyber risk posture
• Support maintaining information and Cyber Security governance artefacts (Policies, Business Standards, Cyber Metrics)
• Assist Operational Teams with processes and procedures, providing reviews, advice, and contributions to procedural documents
• Support in developing, maintaining and updating Cyber Education and Awareness content
• Conduct ad-hoc reviews and oversight of operational access management processes to ensure effectiveness
• Leverage Everywhen risk framework to identify, analyse and manage cyber risk within the estate
• Manage and assist in completing cyber due-diligence requests for clients and internal stakeholders
• Manage and assist in cyber security assessments for new mergers and acquisitions
• Apply assurance processes to identify and register cyber risks
• Collaborate with the IT Governance function to identify significant areas of IT risk
• Track, manage and report risk, control and deviation remediation activities
• Update the risk register of information assets with risks associated with each asset
• Maintain the risk register of exceptions, assess and record the risk associated with any exceptions

• Assist in developing and maintaining the company’s financial controls and governance framework to ensure compliance with regulatory requirement and internal policies
• Review financial reports, statements, and transactions to identify potential risks and control deficiencies
• Assist in developing and implementing policies and procedures to ensure the accuracy, completeness, and integrity of financial statements
• Collaborate with cross-functional teams to ensure alignment of financial controls and governance framework with business objectives and strategies
• Conduct regular audits and risk assessments to identify areas for improvement and recommend solutions
• Monitor and report on the effectiveness of financial controls and governance framework to senior management
• Graduate role with training, learning, and career development opportunities

This exciting remote based opportunity has arisen to join our growing Bravo Network Operations & Risk Team.
You will manage the day to day activities of the Agency & Membership team who in turn are providing operational support to our Bravo Network members.
Collaborating with your line manager, you will develop your own objectives but focus on all of the following: Support leadership by being flexible to developments, new tasks and additional allocated project work.
Support the delivery of operational efficiencies, ensuring policy and processes are documented in a consistent format and reviewed as needed but at least annually.
Support Bravo Networks’ members in their membership lifecycle, from onboarding through to resignation.
Manage membership agreements, agency applications on behalf of members, TOBA management, including liaising and negotiating with insurers (partner/non-partner) and supporting the member with mid-term changes.
Understand the Networks Proposition and develop strong relationships with members.

Consultant

Do you have group risk experience and a strong understanding of group risk products?
Do you want to feel truly rewarded for your efforts with renewal and new business bonuses?
We have an exciting opportunity to join our warm and welcoming team as an Employee Benefits Consultant.
Manage a portfolio of micro/small SME group risk clients, including all aspects of policy administration and policy management.
Proactively contact clients at renewal points to ensure that the relationship and their insurance policies run smoothly.
Ensure that renewal income from the portfolio remains at appropriate levels.
Proactively explore opportunities to expand income from existing clients.
Win new group risk business through various referral channels.
Generate referrals to other Towergate business lines from the group risk portfolio.
Maintain high levels of client satisfaction.
Ensure compliance and business standards KPI scores remain at appropriate levels.
Transparent and timely reporting of renewal income and new business figures.
Maintain strong technical group risk knowledge through appropriate CPD and work-related training.
Develop and maintain strong relationships with the group risk insurance providers.
In return we will make sure you get all the training and development you need to develop into an experienced employee benefits consultant, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.

Insurance Advisor

Account Executive – Personal Lines

Account Executive - Personal Lines

Quality Assurance Officer

Account Executive – Personal Lines

Client Money Remediation Analyst

Account Executive

Account Executive

Sales Support

Insurance Advisor

Client Money Remediation Analyst

Account Executive

Account Executive

Senior Analyst, HR Data and Analytics

Cyber Governance and Compliance Analyst

Agency and Membership Team Manager

Customer Service Advisor

Finance Controls and Governance Assistant

Customer Service Advisor

Cyber Governance and Compliance Analyst

Finance Controls and Governance Assistant

Agency and Membership Team Manager

Employee Benefits Consultant

Credit Controller

Senior Analyst, HR Data and Analytics