Strategy Analyst
Stagwell
Insurance Advisor
The Ardonagh Group
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle inbound and outbound customer calls, understanding customer needs and providing insurance solutions
- Ensure calls are answered in a timely, professional manner and deliver exceptional customer experience
- Process correspondence, renewals activity, and new business quotations
- Complete all workflow activity in accordance with approved business processes
- Comply with approved procedures, customer service standards and external regulatory bodies
- Achieve and maintain required competencies for the role
- Identify and handle customer complaints within the company's complaints procedure
- Maximise business and service opportunities from all contacts to meet commercial targets
- Work as part of an established, supportive team
Requirements
- Engaging personal communication style
- Positive attitude, resilient, adaptive, receptive, and articulate
- Previous experience in sales or service
- Background in public-facing industries such as insurance, retail, or hospitality preferred
- Ability to meet commercial targets by maximising business and service opportunities
- Willingness to achieve and maintain required competencies for the role
- Successful applicants will undergo employment checks including verification of recent employment, address, credit history and a standard criminal record check
