Senior Corporate Payment Services Consultant
Infosys
Quality Assurance Officer
The Ardonagh Group
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Combination of listening to telesales-based calls and reviewing file-based audits and providing feedback to the Customer Handlers and Team Leader.
- All findings are input into an automated Quality Assurance system.
- Look into and investigate appeals that arise from audits.
- Report on any frequent or reoccurring issues.
- Complete calibrations with other Quality Assurance colleagues.
- Ensure that all documented business processes are followed accordingly.
Requirements
- Knowledge of working in a regulated environment, particularly related to general insurance and related products is desirable.
- A good understanding of end-to-end business processes and procedures and able take a pragmatic approach to implementing change.
- Building relationships – a level of gravitas that enables support, guidance and challenge of leaders in the business.
- Strong organisational skills and attention to detail.
- Strong written and oral communication skills.
- Initiative, proactivity, enquiring approach, resourcefulness.
- Adaptability, ability to embrace and respond positively to change.
- Analytical and investigative skills, logical reasoning and problem-solving skills – individually and collaboratively.
- Ability to work under pressure.
- Ability to quickly learn and work with new processes and systems.
- Essential: Excellent communication skills across all mediums.
- Great logical reasoning and problem-solving skills.
- Strong organisation and time management skills.
- MS Office to an Intermediate level.
- Knowledge of working in an insurance environment, preferably insurance broking.
- Desirable: Professional Certification – relevant industry qualifications, e.g. Cert CII.
- Experience of managing large sets of data and strong analytical skills.
