Teleperformance

Bilingual

• Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Bilingual Customer Experts, Spanish/English

Solutions Engineer

• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies.
• You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation.
• Together with interdisciplinary teams, you design forward-looking service and transformation models that are precisely tailored to individual customer needs.
• You coordinate collaboration with business units, partners, and cross-functional teams to integrate all elements into a coherent overall solution.
• You present complex concepts in clearly structured, visually appealing presentations.
• You keep a constant eye on current market and technology trends and proactively contribute new ideas.
• In addition, you take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous improvement of our delivery models and best practices.

Sales Enablement Analyst – Solution Architect

Operations

• Processing of telephone and written customer inquiries (inbound)
• Comprehensive advice and clarification of customer queries
• Maintenance of customer and transaction data

Operations Customer Expert, French and English-Speaking

• Processing of telephone and written customer inquiries (inbound)
• Comprehensive advice and clarification of customer queries
• Maintenance of customer and transaction data.

Operations Customer Expert, Spanish and English-Speaking

Operations Customer Expert, Italian and English-Speaking

• Processing of telephone and written customer inquiries (inbound and outbound)
• Comprehensive advice and clarification of customer queries
• Maintenance of customer and transaction data.

Operations Customer Expert – E-mobility, German and English-Speaking

• Processing of telephone and written customer inquiries
• Comprehensive clarification and troubleshooting of customer queries
• Maintenance of customer and transaction data

Operations Customer Expert, Russian/English Speaking

Customer Operations Expert, Russian/English

Operations Customer Expert, German and English-Speaking – E-mobility

Insurance

• Handle and carefully respond to all inbound and outbound customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
• Appropriately communicate with customers, exercising retention efforts if needed
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

Licensed Insurance Sales Agent

Licensed Insurance Representative

Account Executive

• Proactively identify, research, and prospect high-potential SMB accounts through self-driven outbound outreach, including cold calls and emails, in addition to working on leads qualified by the BDR team.
• Own the full sales cycle from initial outreach or first pitch meeting through to deal closure.
• Present tailored advertising strategies to SMB clients, aligning solutions such as Promoted Pins, Shopping Ads, and Video Ads to their specific marketing objectives.
• Build, maintain, and expand a portfolio of SMB advertising clients, ensuring long-term relationships and consistent revenue growth.
• Understand clients' business goals, media objectives, and challenges, turning data and insights into compelling narratives that demonstrate our Client’s value.
• Conduct regular client meetings to review campaign performance, identify upsell and cross-sell opportunities, and remove any roadblocks to investment.
• Maintain accurate and up-to-date client information in Salesforce, including opportunities, activities, and revenue forecasts.
• Collaborate closely with the BDR team, providing feedback to continuously improve lead quality and alignment on target accounts.

Account Executive, Spanish Speaking – Sales Ads

Sales Development Rep

• Achieve quarterly targets and meet daily/weekly activity goals in terms of outreach volume and meetings booked.
• Manage assigned SMB accounts to identify high-potential advertisers and generate qualified meetings for the Partner Manager team.
• Execute daily outbound calls and emails, including cold outreach, to marketing decision-makers and business owners, quickly building rapport and assessing their advertising needs.
• Qualify prospects by identifying their business goals, marketing challenges, and readiness to invest in digital advertising.
• Clearly communicate our Client's value proposition to prospective SMB clients, generating interest and curiosity ahead of the Partner Manager's pitch.
• Collaborate closely with Partner Managers to ensure a smooth and informed handover, sharing relevant insights about the prospect's needs and objectives.
• Maintain accurate and up-to-date prospect information in Salesforce, including leads, contacts, accounts, opportunities, and activities.
• Work toward individual and team KPIs related to productivity, conversion, meetings booked, and pipeline development.
• Document customer insights and deal details in Salesforce to ensure clarity for all stakeholders.

Dutch Speaking Sales Development Representative – Sales Ads

Sales

• Onboarding & Enablement: Deliver onboarding programs focused on sales fundamentals, tools, and processes to ensure fast ramp-up and early productivity
• Performance Improvement: Identify performance gaps through data and call analysis, designing targeted enablement initiatives to improve conversion and sales effectiveness.
• Sales Playbook Execution: Implement and continuously refine sales methodologies, ensuring consistency in pitch, objection handling, and closing techniques
• Coaching & Support: Provide ongoing coaching and support to frontline teams and Team Leaders, reinforcing best practices and driving performance improvement
• Cross-functional Alignment: Partner with Operations, Quality, and Analytics to align enablement initiatives with business needs and performance goals
• Performance Tracking: Monitor the impact of enablement initiatives on sales performance, ensuring measurable improvement in key metrics

Sales Enablement Specialist – Ads Sales

• - Proactively identify, research, and prospect high-potential SMB accounts through self-driven outbound outreach, including cold calls and emails, in addition to working on leads qualified by the BDR team.
• - Own the full sales cycle from initial outreach or first pitch meeting through to deal closure.
• - Present tailored advertising strategies to SMB clients, aligning solutions such as Promoted Pins, Shopping Ads, and Video Ads to their specific marketing objectives.
• - Build, maintain, and expand a portfolio of SMB advertising clients, ensuring long-term relationships and consistent revenue growth.
• - Understand clients' business goals, media objectives, and challenges, turning data and insights into compelling narratives that demonstrate our Client’s value.
• - Conduct regular client meetings to review campaign performance, identify upsell and cross-sell opportunities, and remove any roadblocks to investment.
• - Maintain accurate and up-to-date client information in Salesforce, including opportunities, activities, and revenue forecasts.
• - Collaborate closely with the BDR team, providing feedback to continuously improve lead quality and alignment on target accounts.