Teleperformance

Insurance

• Find innovative ways to respond to varying questions, issues, and concerns.
• Inbound and outbound calls with prospective and existing customers.
• Provide exceptional customer service during all interactions.
• Completing sales with customers.
• Answering and addressing customer questions/concerns.
• Gathering data from customers to understand their needs.
• Generating quotes.
• Educating customers on coverage and costs.
• Upsell when available.

Bilingual Property & Casualty Licensed Insurance Representative

Bilingual

• Answer inbound calls and emails from customers who are currently traveling or who want to purchase or research travel, following standard procedures and scripts.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Effectively convert customer inquiries into sales.
• Use appropriate sales techniques to meet revenue and closing-rate targets.
• Research travel fares, destinations, options, and packages for customers.
• Read provided scripts verbatim while adhering to sales and quality standards.
• Accurately respond to general questions about travel and destinations.
• Provide information, recommendations, and options in a way that is accurate, meets customers’ needs, and encourages purchases.
• Accurately track and report call types and service issues.
• Promote and sell products or services.
• Solicit sales of new or additional services.
• Handle calls to meet or exceed the established daily target while maintaining an average talk-time in line with current operational requirements.
• Meet or exceed quality standards.

Bilingual Travel Representative

Customer Support

• Provide first level customer service solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions.
• Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications.
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
• Collaborate with your team to achieve high-quality service standards.
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
• Adhere to all client policies, procedures, and industry regulations.
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome.

Bilingual Customer Care Specialist

General

• Emisión de llamadas a clientes del operador para informarles y asesorarles sobre un seguro de hogar.
• Detección de necesidades y presentación de la propuesta más adecuada.
• Gestión eficaz de consultas, dudas e incidencias relacionadas con el producto.
• Uso de bases de datos, herramientas y aplicaciones internas para el registro y seguimiento de cada interacción.

Agente Comercial Telefónico – Seguros

• Emisión de llamadas a clientes que ya han solicitado presupuesto para asesorarlos y ofrecerles la mejor propuesta en seguros de coche y moto de esta importante aseguradora.
• Resolución eficaz de incidencias, consultas y dudas del cliente.
• Manejo de las BBDD, herramientas, aplicaciones.

Agente Comercial Telefónico – Seguros de Motor

• Overseeing the full sales cycle across multiple EMEA markets.
• Driving outbound pipeline generation and ensuring consistent host acquisition performance.
• Leading high-quality consultative engagements with professional property managers.
• Collaborating with Airbnb’s Growth and Marketplace teams to refine targeting strategies and optimize outreach cadences.
• Building and scaling a high-performing multilingual sales team from the ground up.
• Leveraging data-driven insights to improve acquisition workflows and performance.

Senior Team Leader – Homes Supply Project

Sales Development Rep

• Make outbound customer calls to promote and sell services.
• Create, maintain, and update a customer database with complete information.
• Consolidate and build the customer base.
• Record outbound call history and customer responses in detail.
• Ensure consistent customer follow-up.
• Monitor competitors’ products or services and develop selling strategies.
• Handle customer needs and inquiries.

Sales Development Representative, Romanian Speaker – Google Ads Products

Greek Speaking Sales Development Representative – Google Ads Products

Performance Marketing

• Prospect high quality, policy-compliant leads for our internal New Business Sales teams.
• Company evaluation: assess company potential using provided guidelines and online tools.
• Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition.
• Be on the lookout for industry news and trends to ensure timely prospecting.
• Understand market seasonality and collaborate with sales programs to plan ahead on lead sourcing areas, according to the sales team’s needs.
• Responsible for delivering a set of leads based on the agreed quarterly target.
• Provide weekly reporting / analysis of his/her work in a presentable format.

Lead Prospector – Hebrew Speaking, Google Ads Products

• Prospect high quality, policy-compliant leads for the our internal New Business Sales teams
• Company evaluation: assess company potential using provided guidelines and online tools.
• Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition.
• Be on the lookout for industry news and trends to ensure timely prospecting.
• Understand market seasonality and collaborate with sales programs to plan ahead on lead sourcing areas, according to the sales team’s needs.
• Responsible for delivering a set of leads based on the agreed quarterly target.
• Provide weekly reporting / analysis of his/her work in a presentable format

Lead Prospector, Arabic, Google Ads Products

Account Manager

• In this role you will serve as a trusted advisor to onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement.
• Make outbound customer calls to promote and sell services.
• Detect and understand customer’s objectives and offer adapted solutions for their needs.
• Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability.
• Be responsible for increasing spend and campaign´s upselling.
• Create, maintain, and update a customer database with complete information.
• Handle a high volume of potential clients daily through phone calls.

Swedish Speaking Google Ads Account Manager

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Customer Service and Sales Representatives

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Customer Service Representative, Bilingual – Spanish/English

QA Engineer

• Observations on recorded or live agent calls and score them against a TP and client provided standard
• Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support
• Complete all work assignments within deadlines given
• Attend TP and client meetings and functions as assigned
• Maintain a set work schedule allowing for flexibility based on business needs
• Host and facilitate internal, external or QA team calibrations to track results and attendance
• Quality Assurance CSAT calibration process with clients, monitoring services and the operation
• Ensure value added CSAT analytics, methods and practices are provided to operation
• Client interaction as it relates to CSAT analytics, methods, and processes
• Ensure appropriate levels of skilled analysts to achieve company and/or client required levels of customer satisfaction
• Support supervisor teams with representative quality execution
• Support supervisor teams in calibration session
• Support new hire quality training and transition
• Participate in any new policy training to ensure all policies are understood
• Ensure all QA Analyst reporting, and communication requirements are met
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Perform other duties as assigned by supervisor or other members of management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Quality Assurance Analyst – supporting Travel Agents using Sabre

• Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
• Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
• Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.