Teleperformance

Customer Support

• Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Customer Service and Sales Representative – Day & Evening Shifts

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Customer Service and Sales Representative, Bilingual – Spanish

Human Resources

• Gestionar las relaciones laborales en los centros de la compañía dedicados a actividades de telemarketing y servicios digitales, asesorando a las distintas áreas y garantizando el cumplimiento normativo.
• Asegurar el correcto desarrollo de los procedimientos disciplinarios, la interlocución con la representación legal y el soporte técnico al negocio en materia jurídico-laboral.
• Gestión del Régimen Disciplinario: elaboración, aplicación, seguimiento y resolución de expedientes disciplinarios.
• Relaciones con la Representación Legal de las Personas Trabajadoras.
• Apoyo y asesoramiento al cliente interno en materia de relaciones laborales, normativa y procedimientos.
• Seguimiento y control de procedimientos judiciales laborales y actuaciones ante la Inspección de Trabajo y Seguridad Social.
• Preparación de estrategias procesales con despachos externos en juicios e inspecciones.
• Realización de gestiones ante juzgados y organismos oficiales en representación de la compañía.
• Actualización continua de novedades legislativas y elaboración de comunicaciones internas para garantizar el cumplimiento y la adaptación operativa.
• Archivo, control y trazabilidad de la documentación del área.

Técnico/a de Relaciones Laborales – Multinacional Líder en Servicios Digitales

• Gestionar las relaciones laborales en los centros de la compañía dedicados a actividades de telemarketing y servicios digitales, asesorando a las distintas áreas y garantizando el cumplimiento normativo.
• Asegurar el correcto desarrollo de los procedimientos disciplinarios, la interlocución con la representación legal y el soporte técnico al negocio en materia jurídico-laboral.
• Gestión del Régimen Disciplinario: elaboración, aplicación, seguimiento y resolución de expedientes disciplinarios.
• Relaciones con la Representación Legal de las Personas Trabajadoras.
• Apoyo y asesoramiento al cliente interno en materia de relaciones laborales, normativa y procedimientos.
• Seguimiento y control de procedimientos judiciales laborales y actuaciones ante la Inspección de Trabajo y Seguridad Social.
• Preparación de estrategias procesales con despachos externos en juicios e inspecciones.
• Realización de gestiones ante juzgados y organismos oficiales en representación de la compañía.
• Actualización continua de novedades legislativas y elaboración de comunicaciones internas para garantizar el cumplimiento y la adaptación operativa.
• Archivo, control y trazabilidad de la documentación del área

Operations

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with your team to deliver the best customer experience

Operations Customer Expert, German, English

Account Executive

• Engage with regional clients, understanding their needs and providing tailored service solutions.
• Manage a high volume of accounts, focusing on delivering exceptional service and sales support.
• Drive revenue growth by effectively selling and convincing clients, using strong sales techniques.
• Work with performance targets and KPIs to consistently meet or exceed objectives.
• Quickly adapt to changing customer needs and business priorities.
• Cultivate relationships with clients, ensuring their satisfaction and fostering long-term loyalty.
• Provide excellent customer service, addressing inquiries, concerns, and providing timely resolutions.

Google Ads Sales Executive, Greek Speaking

German Speaking Google Ads Sales Executive

Financial Planning and Analysis

• Manage, investigate and progress multiple complaints through to resolution.
• Acknowledge and resolve complaints within set timeframes, as defined by the company and FCA, both via telephone and in writing
• Proactive prioritisation and management of own allocated workload
• Investigate root cause of complaint and gather information from relevant teams or stakeholders
• A confident communicator who can maintain an empathetic approach whilst adhering to company policy and procedures
• Regular communication with our customers, both in writing and by telephone, to gather information, address issues, concerns and objections and notify of complaint outcome
• Demonstrate knowledge and awareness of compliance requirements and take responsibility for adherence to regulatory and compliance controls and quality assurance
• Provide feedback, where appropriate, in line with continuous improvement culture
• Ensure compliance with legal and industry regulations, organisational policies and professional codes of conduct

Financial Services Complaints Handler

Sales Development Rep

• Lead Generation: Conduct thorough research to identify and build a robust pipeline of potential education clients that fit our ideal customer profile.
• Outbound/Inbound Prospecting: Actively engage prospects through schedule calls, cold calls, emails, and social media outreach to initiate conversations and build initial interest.
• Qualification and Discovery: Ask targeted questions to uncover potential clients' needs, pain points, and alignment with the benefits of our client's solutions.
• Collaboration: Work closely with our client and internal teams to understand product offerings and contribute with valuable insights for enhancing lead generation strategies
• CRM Management: Diligently track and update lead fields in Salesforce and other systems, ensuring a seamless handoff to the sales team.
• Performance: Coachable and organized to execute different tasks with accuracy (update salesforce, follow cadences, return to prospect’s calls).
• Responsible for the entire sales qualification process, which includes: qualifying customers (using BANT, ANUM, or similar qualification criteria), converting into an opportunity, and passing on to the appropriate sales channel.

Sales Development Representative – Spanish Market

• Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Bi-lingual Healthcare Customer Service Rep

Analyst

• Create and maintain rosters according to the interval-based forecast, taking into account the requirements of the client, management and employees
• Calculate and monitor variances between available and required staffing and provide adjustment solutions
• Perform data analysis and produce forecasts, statistics, charts and reports
• Continuously improve knowledge of tasks and tools
• Act as a communication liaison with employees
• Work closely with regional and local WFM teams and cover operational tasks during absences
• Monitor staffing levels and available resources with consideration of KPI targets
• Optimize the potential handling capacity across all channels to ensure forecasts are met within defined KPIs and with optimal skill coverage

WFM Analyst – RTA

IT Support

• Handling IT incidents for business clients (hardware, software, network, access rights)
• Working with the ticketing system: creating, prioritizing, tracking and escalating tickets in accordance with SLAs
• Supporting business-critical applications and coordinating with external vendors/service providers when necessary
• Professional customer communication and clear, easy-to-understand explanations of technical solutions
• Managing documentation and knowledge bases
• Proactive system monitoring

Helpdesk, IT Support

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• Arbeiten mit einem unserer Kunden aus dem Nestlé‑Konzern

Kundenservice Mitarbeiter, Schweizerdeutsch

Solutions Engineer

• Visioning and crafting digital business solutions for Public Sector opportunities
• Communication: Ability to put complex ideas across simply in written, visual (slides) and verbal forms
• Writing detailed and compliant solution content in response to the relevant stage of the procurement process

Solutions Architect – Public Sector

• Manage daily outreach through calls and emails
• Qualify leads and organize the sales pipeline
• Understand business needs and align them with the product
• Guide clients through onboarding and verification processes
• Support documentation collection and submission
• Escalate issues when needed
• Contribute to a collaborative, dynamic team environment

Customer Service and Sales Representative – Day & Evening Shifts

Customer Service and Sales Representative, Bilingual – Spanish

Técnico/a de Relaciones Laborales – Multinacional Líder en Servicios Digitales

Técnico/a de Relaciones Laborales – Multinacional Líder en Servicios Digitales

Operations Customer Expert, German, English

Google Ads Sales Executive, Greek Speaking

German Speaking Google Ads Sales Executive

Financial Services Complaints Handler

Sales Development Representative – Spanish Market

Bi-lingual Healthcare Customer Service Rep

WFM Analyst – RTA

Helpdesk, IT Support

Kundenservice Mitarbeiter, Schweizerdeutsch

Solutions Architect – Public Sector

Inside Sales Representative, Spanish, Italian