Teleperformance

Solutions Engineer

• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
• You analyze customer requirements and processes to identify optimization potential and convert these into compelling proposals and tender documents.
• Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs.
• You coordinate collaboration with business units, partners, and cross-functional teams to integrate all content into a coherent overall solution.
• You present complex concepts in clearly structured, visually appealing presentations.
• You keep a constant eye on current market and technology trends and proactively contribute new ideas.
• In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous optimization of our delivery models and best practices.

Solution Architect – TPB&H

Analyst

• Create and maintain schedules based on interval forecasts, taking into account the requirements of customers, management, and employees.
• Monitor deviations between available and required staffing per interval and develop appropriate adjustment measures.
• Analyze data and produce statistics, charts, and reports.
• Continuously develop knowledge related to tasks and the tools used.
• Act as a point of contact for employees on all relevant WFM topics.
• Work closely with regional and local WFM teams and take on operational duties during absences.
• Manage staffing levels and available resources according to forecasted targets.
• Optimize handleable volumes across all channels to meet forecasts within defined KPIs and ensure optimal skill allocation.

WFM Real Time Analyst

General

• The Order Management Specialist is responsible for monitoring and support the sales order cycle (input to delivery), with the goal to provide smooth execution of orders and revenue recognition, based on current and future policies, procedures, and guidelines.
• Will be responsible for acting as brand ambassador between various functional units in the business, including training of support staff at all levels when required.
• Will make recommendations to processes and systems to enhance customer service offering and reduce cost through analytics and feedback collected via various sources (customer surveys, internal surveys, training/feedback sessions, KPI Call Center data, Salesforce etc.).
• Is responsible to take ownership of internal or external escalations at L2 level – including continued follow up with customer and internal key stakeholders.
• Collaborate with peers and cross-functional teams to resolve escalated technical inquiries from the Action Centre requiring advanced troubleshooting.
• Provide Tier II support for computer-related issues including internet connectivity, browser errors, email problems, and software troubleshooting.
• Deliver front-line technical support for platforms such as MyStore, CCB2B, B2BCC, and Twilio.
• Liaise with CCB2B E-Comm Administrators to report and resolve customer and application issues.
• Investigate and resolve technical issues escalated by the call center team, ensuring timely and accurate resolution.
• Work with the Level 1 investigation team to diagnose complex problems and maintain detailed issue logs.
• Utilize manuals, documentation, and diagnostic tools to reproduce and resolve user-reported issues.
• Participate in testing of Twilio functionalities, identifying gaps and recommending improvements based on business requirements.
• Assist in the redesign and optimization of applications and processes to improve user experience and system performance.
• Create and update Standard Operating Procedures (SOPs) for call center agents and the Order Management System (OMS) team.
• Maintain a comprehensive log of technical issues and resolutions to support knowledge sharing and future troubleshooting.
• Identify opportunities for process enhancements and contribute to the development of more efficient workflows.
• Support continuous improvement initiatives by analyzing recurring issues and proposing preventive measures.
• Review and approve new store applications and changes to existing accounts, and closing accounts in collaboration with RSA, Finance and SSC, ensuring compliance with system and business requirements.
• Monitor system performance and user feedback to proactively identify and address potential issues
• Support auditor requests related to Order Processing as needed.
• Participate in performance reviews with Team Manager to identify areas for skill and knowledge development.
• Assist with COD, Commercial Planning, and Supply Chain initiatives, ensuring awareness of departmental impact during new process implementations.
• Collaborate with IT, business, and operations teams to align technical support with organizational goals.
• Train new hires and submit coaching tickets to supervisors for call center agents.

Order Management Specialist

• Prepare the data for the Pre-Sales Team, manage scoring models and data providers to guarantee the best quality of contacts.
• Data quality and cleaning processes and ensure this data is properly updated in the database according to business
• Company evaluation: assess company potential using provided guidelines and online tools.
• Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition.
• Be on the lookout for industry news and trends to ensure timely prospecting.
• Data Mapping, construction and extraction
• Understand market seasonality and collaborate with sales programs to plan ahead on sourcing areas, according to the sales team’s needs.
• Identify and correct data quality issues
• Responsible for delivering a set of contacts based on the agreed quarterly target.
• Maintenance of the data

Back Office Specialist, Italian

Customer Support

• Provide first level customer service solutions in regard to client products.
• Connect with suppliers of smoking products regarding their order, billing and other queries.
• Build and maintain positive customer relations by offering personalized solutions.
• Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients
• Responsible for accurate data input using prescribed applications
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
• Collaborate with your team to achieve high-quality service standards
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
• Adhere to all client policies, procedures, and industry regulations
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome

Customer Service

• Provide first-level customer service regarding product inquiries, accounts, usage, and applications
• Build and maintain positive customer relationships by offering personalized solutions and ensuring inquiries are handled appropriately by coordinating with various internal teams
• Schedule service calls and follow up with customers/clients
• Troubleshoot and resolve technical issues using established diagnostic tools and procedures
• Escalate customer issues as needed
• Responsible for accurate data entry using prescribed applications

Bilingual Customer Service Representative

Operations

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in Dutch
• Update and maintain customer data
• Work closely with your team to deliver the best customer experience

Dutch Speaking Operations Customer Expert

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with your team to deliver the best customer experience

Operations Customer Expert, German & English Speaking

• Emisión de llamadas a clientes que ya han solicitado presupuesto para asesorarlos y ofrecerles la mejor propuesta en seguros de coche y moto de esta importante aseguradora.
• Resolución eficaz de incidencias, consultas y dudas del cliente.
• Manejo de las BBDD, herramientas, aplicaciones.

Agente Comercial Telefónico – Seguros de Motor

• Servicio de postventa de seguros para clientes y oficinas, que incluye:
• Refuerzo de back office corporativo.
• Atención multicanal (voz e emails)
• Gestión de solicitudes y resolución de consultas.
• Gestiones en sistemas (operativa de pólizas, modificaciones, etc.)

Agente de Atención al Cliente, Euskera, Inglés

• **Servicio de postventa de seguros para clientes y oficinas, que incluye:
• - Refuerzo de back office corporativo.
• - Atención multicanal (voz e emails)
• - Gestión de solicitudes y resolución de consultas.
• - Gestiones en sistemas (operativa de pólizas, modificaciones, etc.)**

Agente Atención al Cliente – Catalán, Inglés

Account Executive

• Achieve quarterly revenue targets by managing the full sales cycle: prospecting, qualifying, pitching, negotiating, and closing.
• Identify and prioritize SMB accounts with strong potential for digital advertising investment.
• Execute daily outbound activities (calls, emails, LinkedIn outreach) to engage marketing decision‑makers and business owners.
• Conduct discovery calls to assess business goals, marketing challenges, and budget readiness.
• Deliver compelling sales presentations and product demos, clearly articulating the value of our advertising solutions.
• Build and manage a healthy pipeline in Salesforce, ensuring accurate tracking of leads, opportunities, and deal stages.
• Negotiate pricing, handle objections, and close deals while ensuring a smooth onboarding experience for new advertisers.
• Analyze customer insights and market trends to refine outreach strategies and improve conversion rates.
• Meet individual and team KPIs related to revenue, activity levels, pipeline development, and win rates.
• Document all interactions and deal details in Salesforce to maintain transparency and alignment across stakeholders.

German Speaking Sales Executive

Backend Engineer

• Rad na projektima iz oblasti korisničke podrške

Prijava za posao u TP B&H

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

Sales

• Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.