Teleperformance

Customer Support

• Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Sales and Customer Service Positions

Bilingual

• Manage a high volume of inbound and outbound calls and other customer contacts in a timely and professional manner.
• Address and resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments.
• Contact customers with overdue accounts to solicit payment or negotiate realistic payment plans, while adhering strictly to the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.
• Troubleshoot and provide updates on service problems and outages, escalating complex technical issues to the appropriate departments (e.g., L2 or L3 support).
• Review customer accounts, identify problems, and process necessary changes, credits, or service disconnections/reconnections as required.
• Maintain accurate and detailed records of all customer interactions and transactions within the CRM system.
• Utilize strong problem-solving skills to find effective solutions and provide accurate information about products, services, and policies.
• De-escalate situations involving dissatisfied customers, remaining calm and professional under pressure.
• Collaborate with other departments to ensure timely and thorough resolution of customer issues.
• Strive to meet and exceed individual and team performance metrics (KPIs) such as call volume, resolution time, and customer satisfaction ratings.

Bilingual Customer Expert – Spanish/English

Recruitment

• Provide one-to-one support to up to 200 individual candidates at any time to retain and encourage an initial interest in teaching
• Help them to decide on a teaching career, and take the most appropriate steps towards this
• Host and support events for candidates to foster and grow commitment to a teaching career
• Help candidates to improve their readiness to apply for teacher training, e.g. by supporting them to gain school experience
• Facilitate discussions in an online community, to encourage teacher training course applications
• Share insight with candidates on what teaching is really like, helping candidates to explore their concerns, such as those relating to classroom behaviour and setting realistic expectations on what schools require of trainees, NQTs, teachers and leaders

Education Recruitment Advisor

Account Manager

• **Key Responsibilities:**
• *Prospecting and Lead Generation:*
• - Identify and target potential advertising clients through market research, networking, and outreach efforts.
• - Develop and implement effective outbound sales strategies to generate new leads and opportunities.
• - Utilize multiple channels, including email, phone calls, social media, and industry events, to engage with prospects and initiate sales conversations.
• *Sales Pitch and Presentation:*
• - Conduct thorough needs assessments to understand clients' advertising objectives, target audiences, and budget constraints.
• - Create compelling sales pitches and presentations tailored to each client's needs and objectives.
• - Effectively communicate the value proposition of our advertising solutions and services to prospective clients, highlighting key features, benefits, and success stories.
• *Client Relationship Management:*
• - Build and maintain strong relationships with advertising clients, serving as their primary point of contact for all sales-related inquiries and activities.
• - Collaborate with clients to develop customized advertising campaigns and strategies that align with their goals and objectives.
• - Monitor campaign performance and provide regular updates to clients, offering insights and recommendations for optimization and improvement.
• *Revenue Growth and Account Expansion:*
• - Meet and exceed sales targets and revenue goals by consistently acquiring new clients and maximizing existing account value.
• - Identify opportunities for upselling, cross-selling, and additional revenue streams within existing client accounts.

Ads Sales Account Manager – Hebrew Market

Sales

• Identify potential clients through research, networking, and outbound outreach.
• Engage prospects via email, phone, social media, and industry events.
• Generate new business opportunities and expand market presence.
• Conduct needs assessments to understand clients’ advertising goals and budgets.
• Prepare tailored proposals and compelling sales presentations.
• Clearly communicate the value of our digital advertising solutions and close deals.
• Build and maintain strong, long-term client relationships.
• Collaborate with clients to design effective advertising strategies and campaigns.
• Monitor campaign performance and provide optimization recommendations.
• Achieve and exceed sales and revenue targets.
• Identify upselling and cross-selling opportunities within existing accounts.
• Maximize account value and contribute to overall business growth.

Digital Media Sales Specialist, Hebrew Market

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English
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Bi-lingual Healthcare Customer Service Representative

Auditor

• CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows.
• Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined.
• Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues are handled efficiently.
• Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies.
• Proactively monitor and interpret changes in online gaming laws and standards.

Gaming Compliance Auditor

• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.

Customer Service Representative – Mandarin

• Support international travellers and accommodation partners via phone and email.
• Understand customer needs and provide clear, accurate, solution-oriented assistance.
• Handle inquiries related to services, payments, and technical issues.
• Mediate between guests and suppliers to ensure smooth communication and positive outcomes.
• Follow internal procedures and maintain high service standards in every interaction.

Customer Support Specialist, Slovenian Speaking

• Support travellers and accommodation partners worldwide via phone and email.
• Understand customer needs and provide accurate, solution‑oriented assistance.
• Handle inquiries related to services, payments, and technical issues.
• Mediate between guests and suppliers to ensure smooth communication.
• Follow internal processes and maintain high service standards.

Norwegian Speaking Customer Support Specialist – Booking

Digital Marketing

• Make outbound calls to promote and sell digital marketing services.
• Build, maintain, and update a customer database with complete information.
• Consolidate and expand the customer base.
• Record call history and customer responses in detail.
• Ensure consistent follow‑up with clients.
• Monitor competitors and develop effective selling strategies.
• Handle customer inquiries and provide tailored solutions.

Dutch Speaking Digital Marketing Sales Specialist

German Speaking Digital Marketing Sales Specialist

Digital Marketing Sales Specialist, Russian Speaking

• Partner with Swedish companies and agency partners to deliver customized digital advertising strategies.
• Help expand the client’s customer base across EMEA.
• Shape exceptional experiences and drive innovation in the online marketing landscape.
• Strengthen client and agency relationships with tailored, performance‑boosting strategies.
• Promote additional digital marketing products to maximize impact.
• Provide strategic consultancy to optimize ROI on advertising investments.
• Achieve sales targets while ensuring an exceptional customer experience.
• Proactively engage with customers via phone, video calls, and email.

Swedish Speaking Sales Executive – Digital Marketing Project

• Ready to elevate your career and join a fast‑growing team in the digital world?
• Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game‑changing tool for businesses everywhere.
• **Purpose of the Role**
• As a Sales Executive, you will partner with Norwegian companies and agency partners to deliver customized digital advertising strategies. Working in a goal‑oriented environment, you’ll help expand the client’s customer base across EMEA while shaping exceptional experiences and driving innovation in the online marketing landscape.