Operations Customer Expert, German & English Speaking

Teleperformance

Operations Customer Expert supporting travelers with bookings and inquiries at Booking.com. Handling customer inquiries in German and English while providing excellent customer service.

Posted 7/17/2026full-timeTbilisi • 🇬🇪 GeorgiaMid-LevelSenior💰 GEL 3,000 - GEL 3,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer orientation and communication skills in both German and English, providing professional support and guidance on travel-related inquiries. Capable of maintaining accurate customer and booking data while collaborating effectively within a team.

Highest-signal resume keywords

German Language Skills C1+English Language Skills B2Customer OrientationCommunication SkillsComputer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Team PlayerCreative MindsetSolution-Oriented

Industry Keywords

Inbound CallsCustomer SupportBooking ManagementTravel PlansData Maintenance

About the role

Key responsibilities & impact

Handle inbound calls and written inquiries from customers
Provide clear, friendly, and professional support in German and English
Offer expert guidance on bookings, changes, cancellations, and travel plans
Update and maintain customer and booking data
Work closely with your team to deliver the best customer experience

Requirements

What you’ll need

German language skills C1 + (spoken & written required)
English B2
Strong customer orientation and communication skills
Ability to interact confidently with diverse customer types
Good computer skills + fast typing
Creative, solution-oriented mindset and a strong team player
Willingness to work in shifts, weekends, and public holidays
Experience in a similar role is a plus, but not required

Benefits

Comp & perks

2000 sign on bonus
2000 referral Bonus
650 Life Event Bonus
other bonus schemes
Paid Health Insurance for you and your family
Paid Training
Fast career growth – promotion to Senior level possible after 6 months
Work from home possibility after 3 months
Wellbeing offerings: yoga, pilates, events, and more
Psychological support: confidential on‑site consultations with professional psychologists
Corporate benefits with partner companies
Prime location on Rustaveli Avenue with a modern office, chill‑out & gaming zone
Late shift transportation