Sales/Service Representative, Bilingual

Teleperformance

Customer Sales Specialist serving as primary contact for clients in a high-velocity environment. Managing inquiries via web-based tools to ensure positive customer experiences.

Posted 7/8/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales capabilities, effectively resolving inquiries and de-escalating issues while meeting sales objectives. Proficient in tracking information for auditing and reporting purposes.

Highest-signal resume keywords

Customer Service ExperienceSales ExperienceIssue ResolutionWindows-Based Systems KnowledgeTyping Speed of 25 Words Per Minute

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSalesIssue ResolutionTypingAuditingReporting

Soft Skills

Calmness Under PressureCommunicationProblem-Solving

Tools & Technologies

Desktop Computer SystemsPhoneEmailChatSocial Media

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesPayment ProcessingSales Objectives

About the role

Key responsibilities & impact

Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible processing payments.
Track all call related information for auditing and reporting purposes.
Provide feedback on call issues.
Meet sales objectives as defined.

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Benefits

Comp & perks

TP offers benefits to you and your family.
Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future.
This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.