Solution Architect – TPB&H

Teleperformance

Solution Architect designing innovative holistic solutions for complex customer demands utilizing customer experience and AI technologies. Collaborating with interdisciplinary teams and transforming bids into tailored concepts.

Posted 7/29/2026full-timeRemote • 🇧🇦 Bosnia and HerzegovinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing innovative customer experience solutions, leveraging AI technologies and digital business models. Proficient in preparing compelling proposals and presentations while coordinating interdisciplinary teams to optimize service delivery.

Highest-signal resume keywords

Customer Experience DesignSolution DesignAI Technology ApplicationProposal PreparationInterdisciplinary Team Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Business ModelsCX TechnologiesAutomationComplex Solution DesignProposal WritingTender Document PreparationAnalytical SkillsStrategic Thinking

Soft Skills

Strong CommunicationConfident PresenceHigh Self-InitiativeSolution-Oriented Working Style

Tools & Technologies

MS OfficePowerPointExcel

Industry Keywords

Customer CareCustomer ServiceStrategy ConsultingTransformation ModelsMarket Trends

About the role

Key responsibilities & impact

You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
You analyze customer requirements and processes to identify optimization potential and convert these into compelling proposals and tender documents.
Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs.
You coordinate collaboration with business units, partners, and cross-functional teams to integrate all content into a coherent overall solution.
You present complex concepts in clearly structured, visually appealing presentations.
You keep a constant eye on current market and technology trends and proactively contribute new ideas.
In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous optimization of our delivery models and best practices.

Requirements

What you’ll need

Degree in Business Administration, Business Informatics, or a comparable field preferred but not required
Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or Solution Design
Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
Solid understanding of digital business models, modern CX technologies, automation, and the application of AI
Experience in designing complex solutions as well as preparing proposals and tender documents; ideally complemented by experience coordinating interdisciplinary teams
Confident presence, strong analytical skills, and strategic thinking
Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a clear and visually appealing way
High self-initiative, solution-oriented working style, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends
Very good German and English language skills, both written and spoken

Benefits

Comp & perks

Flexible working hours
Remote work option
Professional development and training