Teladoc Health

General

• Contact practitioners to obtain license documents (10%)
• Pre-fill application and documents (30%)
• Collect, organize, track, and manage items requested by state boards, including, but not limited to, fingerprint cards/background checks, Jurisprudence exams, CE Courses, peer references, transcripts, supervision request, license verifications, employment affiliations, notarized forms, photos, board certification, etc. (30%)
• Submit applications to licensing boards and compacts (10%)
• Follow-up frequently with licensing boards and compacts to obtain application statuses (5%)
• Data enter issued license information into credentialing database (10%)
• Other duties as assigned (5%)

Licensing Coordinator

Medical Assistant

• Reviewing intake records for completeness
• Transfer information to Electronic Health Record (EHR)
• Scheduling appointments
• Assessing video readiness
• Communication with other health care team members
• Communication with members
• Taking full history including medications
• Documenting biometric screenings
• Identify preventative measures needed
• EHR chart preparation prior to visit
• Assist nursing staff in preparing care plans

Advocate

• Works in partnership with clinical team in support of case development and management, care and treatment plans including accurate case documentation, identifying relevant medical data to be collected and providing clear, concise communication to members, internal and external partners.
• Serve as the ongoing coordinator of primary and preventative care, episodic care, expert medical opinion and other service lines
• Obtains a comprehensive health history by leading members through a systematic and dynamic intake assessment
• Resolves prescription issues related to episodic care within established protocols and turn-around times
• Maintains availability within Outlook for scheduling of member visits and all follow ups
• Utilizes the company’s proprietary database to help connect members to Teladoc Health and external physicians and completes referrals where appropriate
• Conducts member health coaching and provides treatment decision support service via printed educational materials and videos
• Uses clinical judgment in the review of complex medical issues to ensure accuracy of clinical summaries/reports and care plans
• Provides clinical support and guidance to support staff regarding case related inquiries
• Ensures adherence to established processes and compliance with privacy legislation and regulations with all parties encountered in the service delivery
• Is accountable for meeting service standards for speed of case progression, overall quality, and member satisfaction
• Support additional projects as needed.

Nurse Member Advocate

Coach

• Empowers members to effectively self-manage their own chronic condition
• Assess and identify individual member’s needs
• Coaching approach is congruent with Motivational Interviewing for a member centered approach
• Actively participates in process improvement with a positive attitude
• Provides support to other coaches by way of formal or informal mentoring
• Support content development as requested
• Stay updated on clinical best practices for whole-person coaching

Expert Coach II

Sales

• Grow Teladoc Health’s relationship with enterprise clients
• Build strategic relationships within your account base, across a matrix of roles and areas of expertise, including executive-level personnel
• Expand Teladoc Health’s reach, driving revenue growth, product expansion and market development
• Increase Teladoc Health market share by prospecting and identifying new opportunities
• Develop quarterly reports that enable you to use data to construct a powerful story that defines Teladoc Health’s value proposition, for presentation to executive-level clients
• Develop an operating calendar, detailed account plan/forecast and account planning/mapping process
• Work closely with internal partners – including product, clinical, data science, implementation, reporting, legal and finance personnel – to deliver on Teladoc Health’s side of the strategic roadmap
• Maximize, drive and achieve revenue and margin goals while staying within the allocated budget
• Manage and deliver on issue resolution and customer satisfaction within your account base
• Demonstrate a broad comprehension of the customer’s needs, market trends, industry challenges, major players, relevant products and technologies
• Results oriented, organized, efficient and resourceful team player at ease in a dynamic collaborative environment
• Able to interact well with internal associates at all levels and across multiple lines of business

Direct to Employer Sales

• Working as part of a care team for Teladoc Health Medical Group.
• Provides best in class virtual patient care via video and telephonic appointments.
• Order laboratory and radiology tests and refer patients to specialists when appropriate.
• Be accessible to the Care Team to solve problems and keep the entire panel well cared for in a timely manner.
• Analyze reports, test results, medical records and examinations to diagnose condition of patients and propose treatment options.
• Prescribe pharmaceuticals, other medications and treatment regimens to treat identified and documented medical conditions.
• Provide advice to patients for lifestyle and diet changes that may improve their health or help to treat the health issue they are experiencing.
• Consistently meet or exceed clinical quality and patient care standards.
• Maintain patient confidentiality and comply with all federal and state health information privacy laws.
• Record complete, timely and legible medical records.

Staff Physician, Primary Care

• Coordinate and lead the build of client-facing product demonstrations for our virtual care and digital health solutions
• Partner with Product, Clinical, Marketing, and Sales teams to ensure demos accurately reflect product capabilities and value propositions
• Support sales presentations, internal training sessions, and customer meetings as needed
• Help develop and maintain an AI-enabled repository of product knowledge and frequently asked questions
• Learn and manage Salesforce reporting and dashboard creation
• Coordinate projects involving Product, Sales, Marketing, Clinical, Client Success, and Operations teams

Senior Commercial Enablement Specialist

• Create a personal sales strategy/business plan that supports Teladoc Health’s overarching corporate goals and strategies.
• Build and maintain long-term, trusted relationships with regional brokers and benefits consultants through education, alignment, and joint growth initiatives.
• Develop and execute a territory sales strategy to drive pipeline, partnerships, and revenue performance.
• Develop new broker/consultant relationships to understand priorities and strategically devise a plan to identify new sales opportunities within a partner’s overall book of business.
• Manage proposals, RFI/RFQ/RFP processes, contracts, and broker/consultant communications.
• Ability to speak/present to a prospect’s leadership team a strategic “Virtual First” vision that is customized to the client’s needs.
• Ability to achieve yearly sales quota.
• Continue to grow and become an expert on the Virtual Healthcare environment and work in a fast paced, changing environment.
• Ability to manage a large pipeline across a variety of partnerships simultaneously.
• Utilize Salesforce, Adobe, PowerPoint, MS Teams and other tools to manage the sales cycle.
• Educate brokers on virtual care solutions through webinars, demos, and in-person meetings.
• Understand Teladoc Health’s direct competitors and how we differentiate with our offerings.
• Ability to negotiate contracts and terms, with the support of sales leadership and legal, through complicated contracting process.
• Support renewals and attend industry events, health fairs, and speaking engagements as needed.

Manager, Broker Sales

Operations

• Driving operational excellence, AI enablement, and product lifecycle governance across the Product organization.
• Leading Product Operations functions that support operational scalability, tooling strategy, cross-functional coordination, and execution consistency across product development activities.
• Partnering closely with Product leadership to improve operational effectiveness through process optimization, tooling adoption, AI-enabled workflow improvements, and organizational enablement initiatives that support product delivery and execution quality across a fast-paced, matrixed environment.
• Identifying, evaluating, and rolling out AI tools across the product development lifecycle — roadmapping, requirements, design, content ops, documentation — with measurable gains in efficiency and quality.
• Championing AI use across the Product organization, leading adoption and change management to embed AI into workflows and improve business outcomes.
• Owning the Product organization's tooling strategy, with accountability for efficiency, adoption, and ROI.
• Building and scaling a training program covering onboarding, skill-building, and ongoing development across product roles.
• Building and maintaining a collaborative environment with stakeholders across product, engineering, finance, sales, customer success, and leadership to ensure strategic objectives are met.
• Running the decision-making forums on the product operating cadence — surface risks, shape priorities, and get teams aligned faster.

Director, Product Enablement – Operations

General Counsel

• Support the Vice President, Head of Employment and Immigration Law and partners with Human Resources and business managers to manage risk and provide employment and labor law and immigration law support
• Provide analysis and advise on issues related to hiring, terminations, performance management, compensation, immigration, investigations, accommodations, reorganizations, and other employment-related matters
• Monitor changes legislation, regulations, case law, and government enforcement activities
• Draft and revise policies, procedures and other employment-related documents and agreements
• Manage internal audits and process reviews, and new policy creation and implementation
• Anticipate and mitigate potential legal risks and developing strategies to avoid costly litigation.

Corporate Counsel – HR

• Own and execute the end-to-end sales strategy across all market segments, including employer, health plan, broker/small group, client expansion, and labor.
• Establish clear priorities, target segments, and operating mechanisms to drive sustainable revenue growth and market share expansion.
• Ensure alignment between corporate strategy, go-to-market plans, and field execution.
• Serve as a senior advisor to the executive team on market dynamics, competitive trends, and growth opportunities.
• Lead and develop senior sales leaders (VP/RVP level), ensuring clarity of roles, accountability, and consistent execution across teams.
• Drive pipeline generation, deal progression, forecasting discipline, and booking performance across diverse sales motions.
• Balance new logo acquisition, expansion, and retention strategies across the portfolio.
• Champion disciplined sales processes, metrics, and performance management to improve predictability and results.
• Build, lead, and retain a high-performing, value-driven sales organization.
• Coach and develop leaders to operate at enterprise scale—setting strategy, managing complexity, and leading through influence.
• Establish a strong culture of accountability, collaboration, and continuous improvement.
• Build and maintain executive-level relationships with key customers, benefit leaders, consultants, and strategic partners.

Head of Sales

Director

• Own the NeXT Studio operating model, including experiment intake, prioritization, planning, portfolio tracking, decision logs, readouts, and cross-functional operating rhythms.
• Manage the NeXT Studio experiment portfolio in partnership with Executive Leaders, Product, Clinical, Operations, Marketing, Analytics, Legal, and external partners to ensure work is focused on strategic business priorities and measurable learning.
• Improve CX Intelligence models that transforms traditional VOC into an integrated system for sensing customer needs, trust gaps, emotional friction, operational pain points, and opportunity areas.
• Establish and maintain a single VOC strategy and insight intake model to reduce redundant research, reconcile conflicting signals, and create a clearer enterprise view of customer, provider, buyer, and partner experience.
• Work cross functionally to implement.
• Partner with Director of CX Strategy & Enablement to translate customer insights and experiment learnings into journey maps, service blueprints, personas, playbooks, templates, governance recommendations, and experience standards.
• Develop experiment charters, success measures, ROI assumptions, risks, dependencies, and learning agendas to ensure NeXT Studio experiments produce decision-quality evidence.
• Synthesize research findings, operational signals, and experiment results into executive-level narratives that clearly articulate what leaders need to understand, decide, or change.
• Maintain an insight and learning repository that connects VOC findings, experiment outcomes, customer pain points, and Teladoc priorities.
• Identify and escalate systemic experience risks when customer signals, research findings, or experiment evidence are consistently ignored or contradicted by delivery decisions.
• Support internal storytelling, publishing, client-facing innovation updates, and leadership communications that promote NeXT Studio learnings and demonstrate business impact.
• Continuously evolve the Studio Operations and CX Intelligence model in alignment with changes in Teladoc’s products, populations, operating model, customer expectations, and business priorities.

Director, Consumer Experience Relationship Intelligence

• Supports administration and maintenance of Clinical Education and Corporate Compliance learning programs, curricula, assignments and reporting with the Learning Management System (LMS)
• Coordinates learning activities and supports development, updates, testing, and deployment of training materials and e-learning content
• Maintains learner records, reporting, scorecards, and completion tracking to support compliance and operational reporting needs.
• Manages and monitors team intake and support requests through the ticketing system, providing tier 1 support and escalating issues as appropriate
• Collaborates with stakeholders and subject matter experts to support learning initiatives, curriculum updates, and evolving business requirements.
• Assists with identifying process improvement and operational efficiency opportunities within learning systems and workflows.

Learning Operations Specialist I

Art Director

• Lead creative strategy and execution for B2B marketing assets targeting employers, health plans, and partners.
• Activate the Teladoc Health brand within the B2B context.
• Translate complex healthcare offerings into clear, persuasive creative that builds credibility and drives consideration.
• Own creative development across B2B marketing formats including sales materials, event materials, digital ads, landing pages, email campaigns, and thought leadership content.
• Partner with B2B marketing to develop performance-focused creative that supports pipeline goals.
• Ensure creative quality and consistency across all B2B touchpoints.
• Lead and develop a small team of creators, providing clear direction, constructive feedback, and career support.
• Foster a collaborative, curious, and accountable team culture.
• Partner closely with B2B marketing, Content and other cross-functional partners to align creative output with business priorities.

B2B Creative Director

Client Partner

• Act as primary client interface: manage accounts, meet with clients, review results, ensure client satisfaction with Teladoc
• Perform account review calls and face-to-face meetings to review value creation, reporting, additional training needs, project status, outstanding issues, and opportunities to integrate additional Teladoc services
• Cultivate and maintain positive relationships with clients
• Manage internal and external stakeholders to maximize both retention and growth
• Work closely with Sales to manage client needs and expectations