Teladoc Health

Growth Marketing

• Own the strategy, execution, and performance of CCM incremental acquisition campaigns across email, direct mail, SMS, OBTM, and other emerging channels.
• Develop audience, messaging, creative, and channel strategies that drive incremental enrollments and measurable business impact.
• Lead campaign planning, requirements gathering, stakeholder alignment, launch execution, and post-campaign performance analysis.
• Identify and validate new growth opportunities through pilot programs, experimentation, and continuous optimization.
• Own the CRO roadmap across CCM and Telehealth enrollment experiences, with accountability for improving conversion performance and reducing enrollment friction.
• Design, launch, analyze, and scale A/B and multivariate tests using VWO and other experimentation platforms.

Growth Marketing Manager

Full-stack Engineer

• Lead 2–3 engineering teams within the Registration domain, overseeing Registration and Enrollment areas to deliver scalable, secure, and seamless member onboarding experiences
• Own the technical vision for the next 5–10 years of Teladoc’s onboarding and registration experience, incorporating the latest industry and technology trends
• Drive high‑quality user experiences across registration and onboarding—ensuring performance, UI/UX excellence, compliance, and reliability
• Develop highly scalable, robust platforms that support Teladoc’s ecosystem
• Partner closely with Product, Analytics, Data Science, Strategy, and Client teams to optimize acquisition funnels, conversion, and overall member journey
• Provide direct leadership to Senior Managers and indirect leadership to Scrum Masters, QA, Design, and engineering teams across onshore and offshore models
• Maintain tight project management oversight—real‑time visibility, risk mitigation, cross‑domain alignment, and timely delivery
• Cultivate strong relationships with peers across engineering and business domains to ensure seamless partnership and execution
• Mentor and develop technical leaders; establish engineering best practices and a strong operational foundation
• Drive a culture of innovation, accountability, and continuous improvement

Senior Director, Software Engineering

Associate

• Focused on end-to-end solution delivery for client needs throughout the client lifecycle
• Lead and support the execution of projects, including discovery, analysis, solution planning and delivery
• Analyze, interpret, and validate client requests
• Build strong relationships with clients and cross-functional teams
• Ensure client satisfaction through follow-up and thorough communication

Senior Client Solution Associate

Therapist

• Deliver individual therapy sessions virtually (via secure video and phone), focusing on adolescent and adult populations.
• Assess, diagnose, and develop treatment plans using evidence-based therapeutic approaches.
• Maintain timely and accurate clinical documentation in accordance with applicable legal and ethical standards.
• Coordinate with Teladoc’s support teams as needed to facilitate client care and resolve technical issues.
• Exercise independent clinical judgment to manage client care in a remote setting.

Mental Health Therapist

Pharmacist

• Analyze medication utilization data to identify trends in polypharmacy, adherence, and high-cost drug use.
• Develop and implement strategies to reduce unnecessary polypharmacy, improve adherence, and optimize cost-effective therapies.
• Collaborate with care teams to design interventions that lower total cost of care while maintaining or improving outcomes.
• Monitor and report the impact of medication management strategies on clinical and financial results.
• Provide actionable insights to support value-based contracts and performance improvement initiatives.
• Participate in initiatives to improve population health metrics related to medication use.
• Conduct comprehensive medication reviews for patients with chronic conditions (e.g., diabetes, hypertension, obesity, heart failure, asthma, depression).
• Identify and resolve drug therapy problems; optimize regimens; track and report outcomes and safety metrics.
• Advise providers on best practices, guidelines, and new therapies.
• Educate patients on medication use, side effects, and adherence.
• Document all interventions, recommendations, and patient education in the electronic health record (EHR).

Clinical Pharmacist

• Analyze and improve Commercial Operations workflows and business processes to drive efficiency, consistency, and scalability.
• Conduct process assessments, gap analyses, and root cause investigations to identify opportunities for improvement.
• Document current and future state processes, workflows, SOPs, and governance procedures.
• Support the development and maintenance of process governance frameworks across Commercial Operations.
• Support the ongoing optimization and governance of GCRM (Salesforce) to improve adoption and user experience.
• Partner with Technology, and Commercial Operations teams to define business requirements and support system enhancements.
• Identify and address data quality issues through process improvements, governance controls, and stakeholder collaboration.
• Contribute to development of operational reporting and dashboards to measure process effectiveness, data quality, and business outcomes.
• Support the creation and maintenance of knowledge management resources, SharePoint sites, and team documentation.

Senior Associate, Commercial Solutions – Optimization

Machine Learning Engineer

• Partner with Product, Engineering, Clinical, Operations, Marketing, and Data Engineering to design, build, deploy, and operate scalable machine learning and AI systems.
• Own the end-to-end machine learning lifecycle: data and feature engineering through deployment, monitoring, experimentation, and continuous improvement.
• Build production ready time series models to predict real time KPIs and optimize decision actions for clinical operations business optimization.
• Propose, evaluate and interpret results for clinical, product and business decision-makers and own outcomes.
• Collaborate closely with peers and stakeholders to distill requirements of problem definitions, product features, and architecture to improve clinical outcomes using insights and models.
• Develop modular, well-tested, production-quality software using Python, Spark and SQL to build scalable data engineering and machine learning pipelines following best practices.
• Ensure robust model lifecycle management through model versioning, MLflow, automated testing, CI/CD, and production monitoring.
• Build and optimize scalable Spark and Databricks workloads, leveraging distributed computing best practices for large-scale data processing and real-time inference.
• Monitor production models and data pipelines for data quality, feature drift, concept drift, latency, reliability, and business performance, proactively identifying and resolving issues.

Senior Machine Learning Scientist

Customer Support

• Real-time monitoring of multiple dashboards and acting on daily strategies
• Provide exceptional customer service
• Troubleshoot to solve for root cause
• Escalate to internal and external stakeholders
• Deliver corrective action in a timely manner
• Review, analyze and research various data points that could impact department KPIs
• Provide direction to internal and external stakeholders in real time
• Identify and document daily trends
• Build and maintain a professional rapport with network providers
• Act as a resource for the members by assisting them with consult inquiries
• Liaison between IT and Operations

Consult Support Specialist

Developer Relations

• Lead the highest-priority initiatives: clarify approach, resolve ambiguity, and deliver high-quality results with pragmatic trade-offs.
• Reduce cross-team friction by defining clear interfaces, breaking work into deliverable increments, and enabling parallel work through strong architectural boundaries.
• Establish and model engineering best practices: design docs/RFCs, architecture reviews, code review discipline, and effective automated testing.
• Promote API-first, “platform as a product” practices: consistent platform interfaces that reduce bespoke integrations and siloed solutions.
• Create reusable platform capabilities (templates, modules, golden paths) that reduce reinvention and speed up delivery for teams.
• Identify and implement automation (including agentic/AI-enabled workflows) that improves operational and delivery efficiency.
• Lead cross-cutting improvements that enhance stability and reduce toil: observability standards, alert hygiene, incident learning loops, and resilience patterns.
• Partner with operations and platform stakeholders to measurably improve reliability and reduce operational drag on delivery teams.
• Coach senior and staff engineers by pairing on real work, running reviews, and teaching pragmatic system-level thinking.
• Participate in the on-call rotation and contribute to service restoration, root-cause learning, and prevention.

Principal Platform Engineer – DevOps/Developer Experience

Health Coordinator

• Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting
• Schedules/Reschedule Physician clinics as needed
• Aids in referral management and billing processes
• Act as a resource for clinicians and Care Team staff
• Obtains referrals as instructed by providers; completes prior authorizations as needed
• Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned
• Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns
• Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start date
• Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care
• Provides ongoing feedback to manager regarding training needs, physician performance and process improvement
• Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items
• Participates in performance improvement projects and may perform other similar and related duties as required
• Comply with company policies and procedures.

Practice Coordinator, Mental Health

Coach

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Expert Coach II – CDCES

Financial Planning and Analysis

• Prepare monthly executive financial summary presentations and annual budget board presentations
• Collaborate with accounting during monthly / quarterly close to review and ensure accuracy
• Analyze actual versus budget and prepare to present flux / trend analysis to business leaders
• Drive solid operating cadence and financial discipline across monthly, quarterly, and annual forecasts and planning
• Build strong relationships and influence business decisions with leaders across R&D and Products organizations
• Define and report KPIs to assess investment level and ROI across the product portfolio
• Evaluate operating and financial trends to identify opportunities and offer recommendations to improve efficiency and performance
• Develop data-driven financial models with scenario analyses for short- and long-range planning with focus on resource allocation and long-term financial planning
• Partner with R&D and Product to perform cost analysis, margin analysis, and overall economics for new products, features or bundles
• Assist in initiatives to centralize data for more streamlined reporting and analytics
• Contribute to process improvement initiatives and identify requirements for enhancements to existing systems and workflow; automate processes as possible
• Aid in the development and improvement of team members’ knowledge and skills of existing and future financial software and processes
• Query and manipulate data from various systems to reconcile discrepancies, identify root causes & trends, and summarize findings for leadership
• Perform various ad hoc analyses on the business across stated strategic priorities and metrics

Senior Financial Analyst

General Counsel

• Lead the drafting, review and negotiation of commercial agreements, including, without limitation, commercial agreements, vendor contracts and privacy/data protection agreements
• Provide practical legal counsel to internal stakeholders on a wide range of legal matters, including but not limited to, privacy/data protection, health care, health regulatory, product regulatory, corporate/commercial, vendor due diligence, procurement, marketing, intellectual property, information technology/artificial intelligence and human resources
• Supply legal responses to client questionnaires and requests for proposals/information
• Support different legal, privacy, compliance, corporate governance, ethics, government affairs and enterprise risk management programs or initiatives
• Collaborate with other subject matter experts as a member of a cross-functional team

Legal Counsel

Case Coordinator

• Case creation and records transfer in collaboration with the Case Management team and providers.
• Provide members with assistance, support, and follow-up where necessary.
• Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication.
• Provide exceptional service to internal and external stakeholders, including but not limited to providers and members.
• Provide administrative assistance to providers and Case Managers with various tasks.
• Collaborate with the clinical team (Case Managers, in particular) to support case progression.
• Support identification and selection of appropriate specialists/third parties using internal database.
• Assist with scheduling calls between members and providers.
• Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records.
• Escalate case-related questions/concerns to the Case Manager.

Product Support

• Lead end-to-end installation and configuration of patient care devices across hospital systems
• Serve as the primary onsite and remote technical lead during implementations
• Execute deployment plans in partnership with Project Management
• Troubleshoot hardware, software, and network issues
• Build strong relationships with hospital administrators, program managers, and clinical staff
• Manage multiple concurrent implementations across a defined territory