Teladoc Health

Billing Specialist

• Perform routine and complex account research, analyze variances and prepare appropriate reports for assigned book of business (BoB) at a high level of accuracy and efficiency.
• Perform month-over-month analysis, researching and resolving invoicing discrepancies and explaining variances with clear, concise and complete explanations and the ability to handle complex billing issues.
• As an expert in billing duties, systems, available reporting and established processes and procedures, coach and mentor two Billing Analysts by being their first point of contact.
• Work collaboratively with Billing, Collections and Cash Applications ensuring clear and timely communication of customer issues, manual billings and other important factors to ensure customer satisfaction.
• Coordinate with Client Manager, Client Services, Eligibility, Client Integration/Implementations, Operations as needed to address client special requests, new agreements/contract amendments, issues identified with client set up and/or billing and to reconcile accounts.

Senior Billing Analyst

Communications

• Serve as communications liaison with key executives
• Lead the strategy and development of external thought leadership activities
• Shape business narrative for external and internal audiences
• Collaborate with cross-functional colleagues to mine for stories
• Monitor market and industry trends
• Manage issues and crisis communication when required

Director, Executive Communications

Engineer

• Configure, manage, and maintain SIEM platforms to ensure effective log collection, event correlation, and alerting mechanisms.
• Develop, implement, and fine-tune use cases, correlation rules, and threat detection playbooks to identify and mitigate security threats in real time.
• Perform initial triage, analysis, and investigation of security alerts and incidents, escalating critical issues to senior SOC members as needed.
• Integrate various log sources (e.g., firewalls, IDS/IPS, endpoints, cloud platforms like AWS/Azure) into the SIEM system and ensure seamless data ingestion.
• Continuously optimize and tune SIEM alerts to reduce false positives and improve the accuracy of threat detection.
• Work closely with SOC analysts, incident response teams, and other IT/security teams to coordinate threat mitigation and remediation efforts.
• Generate detailed reports on SIEM performance, incident metrics, and security trends, and maintain comprehensive documentation of processes and procedures.
• Incorporate threat intelligence feeds into SIEM systems to enhance detection capabilities and stay updated on emerging threats.
• Develop scripts (e.g., Python, PowerShell) to automate repetitive tasks and improve SOC operational efficiency.
• Stay updated on the latest cybersecurity trends, SIEM technologies, and attack vectors to enhance SOC capabilities.

SIEM Engineer

Product Manager

• Own the platform roadmap
• Drive technical strategy in partnership with engineering
• Champion developer experience
• Own the design system product
• Lead feature flagging and experimentation infrastructure
• Build and own observability and performance frameworks
• Navigate complex cross-functional stakeholders
• Communicate with clarity and conviction

Product Lead – Web & Mobile Platforms

• Perform routine and complex account research
• Perform month-over-month analysis, researching and resolving invoicing discrepancies
• Coordinate with Client Manager, Client Services, Sales, and Ops when needed
• Address activities assigned from Advanced Oracle Collections within 48 hours
• Process and record debit and credit adjustments on assigned client accounts
• Prepare customer account reconciliations within appropriate period
• Communicate with internal and external customers in a timely manner
• Analyze billing procedures and identify opportunities for improvement

Billing Analyst II

Content Marketing Manager

• Lead and execute content strategy, aligning product, clinical, and business goals with user-centered content decisions
• Design conversation flows, intents, and response frameworks for AI-powered chatbot and virtual assistant experiences
• Collaborate with AI, clinical, legal, and engineering stakeholders to develop prompt frameworks, content guidelines, and quality criteria for LLM-generated responses

Lead Content Designer

Full-stack Engineer

• Design, build, and improve well‑defined software features within existing systems
• Apply engineering fundamentals to break down problems and evaluate solution options, with guidance
• Write clean, maintainable, well‑tested code following established best practices
• Create and run unit and basic functional tests to ensure reliable, high‑quality software
• Participate in code reviews, design discussions, and technical problem‑solving sessions
• Troubleshoot bugs and technical issues with increasing independence
• Use modern development tools, version control, and testing frameworks in daily work
• Document technical decisions and learnings to support maintainability and knowledge sharing
• Collaborate with engineers, product partners, and stakeholders to turn requirements into working solutions
• Continuously learn and develop your software engineering skills

Junior Software Engineer, Program Associate

Growth Marketing

• Own execution of multi-channel growth campaigns (direct mail, email, outbound phone, web, SMS) including builds, QA, launches, and post-launch optimization
• Own quarterly test-and-learn roadmaps, defining hypotheses, success metrics, holdout strategies, and learning agendas across channels and audiences
• Partner with cross-functional teams and campaign managers to optimize marketing performance
• Maintain clean campaign documentation and status tracking so leadership doesn’t have to chase updates
• Support reporting for the ongoing measurement and monitoring of marketing efforts for diverse stakeholders
• Use data to identify and communicate user behaviors and insights to drive campaign experimentation and optimization

Senior Associate, Growth Marketing

Marketing

• Own B2B marketing measurement strategy across the funnel, including demand generation, ABM, pipeline contribution, revenue impact, and client lifecycle performance
• Develop and evolve attribution, funnel, and performance frameworks that enable confident decision-making and investment prioritization across channels and programs
• Translate complex data into clear insights and narratives, delivering executive-level reporting and recommendations that influence strategy and planning
• Partner cross-functionally with Marketing, Sales, Ops, Finance, and Data Science to align on metrics, definitions, and business questions
• Analyze performance of campaigns, channels, and segments, identifying optimization opportunities and growth levers
• Build scalable reporting and dashboards using BI tools to enable self-service insights for stakeholders while maintaining analytical rigor
• Contribute to analytics best practices, including documentation, data quality standards, and consistent use of KPIs across the organization

Senior Manager, B2B Marketing Analytics

• Lead the architecture, design, development, and support of full stack applications using Ruby on Rails on the backend and ReactJS on the frontend.
• Establish, implement, and uphold engineering standards related to code quality, maintainability, linting, secure coding, and performance across applications built on the Ruby technology stack
• Drive application modernization initiatives, including decomposition of legacy monolithic systems into microservices-oriented architectures where appropriate
• Contribute to cloud-native solution design and operational maturity across environments hosted in Azure/AWS involving Kubernettes, CI/CD Tools like Jenkins and GitHub Actions
• Build and enhance unit, integration, and automated test coverage using RSpec and other relevant tools to ensure application stability and quality
• Participate in technical roadmap planning, solution reviews, and architecture decisions to ensure systems are scalable, resilient, and aligned to business goals

Staff Full Stack Software Engineer

Sales

• Establish, contract, train, and support broker partners.
• Develop new broker relationships and meet/exceed sales targets.
• Manage proposals, contracts, and broker communications.
• Evaluate broker activity and identify opportunities for joint marketing and prospecting.
• Utilize Salesforce, ClearSlide, PowerPoint, MS Teams and other tools to manage the sales cycle.
• Educate brokers on virtual care solutions through webinars and presentations.
• Support renewals and attend industry events, health fairs, and speaking engagements as needed.

Broker Sales Manager

• Responsible for reviewing adjustments submitted by billing specialists for accuracy
• Research rate discrepancies or possible eligibility issues
• Interpret contracts to understand invoicing impact
• Perform accounting and financial work involving billing preparation, research, analysis, recording, reconciliation and reporting
• Support audit requests relative to revenue including audit sampling for various types of transactions
• Assist Assistant Controller with month-over-month analysis, researching and resolving invoicing discrepancies
• Assist with escalations when first and second attempts are not successful
• Analyze billing procedures and identify opportunities for improvement
• Coordinate with Sales, Contracting, Fleet Ops, and Logistics staff members as needed
• Prepare reports for ledgers, reconcile statements and ensure data integrity
• Perform account research, analyze variances and prepare appropriate reports
• Support audit and revenue sampling for all revenue transactions

Billing Analyst

Clinical Operations

• Lead a team of care and practice coordinators for a telemedicine practice.
• Manage daily operational workflows of Care Coordination teams.
• Maintain adequate staffing to meet departmental goals.
• Serve as the point of contact for operational escalations.
• Ensure outstanding service delivery and member experience.
• Manage provider scheduling and troubleshoot technical issues.
• Identify and execute process and clinical workflow improvements.
• Monitor and report daily case volumes to department leadership.
• Approve staff timecards and manage requests for paid time off.

Associate Practice Manager, Clinical Operations – Primary Care

• Oversee the operations of the Urgent Care (24/7) service line
• Managing daily operational workflows to ensure practice readiness
• Ensuring adequate staffing and provider coverage
• Serving as the primary point of contact for operational escalations
• Leading licensure operations, including oversight of ~9,000 W2 licenses
• Supporting multi-region provider onboarding and ensuring ongoing provider readiness
• Acting as a subject matter expert and trusted operational resource
• Leading change management efforts for operational processes
• Identifying, recommending, and executing process and clinical workflow improvements

Associate Practice Manager, Clinical Operations – Urgent Care

Technical Writer

• Works with business leaders and stakeholders to identify and address areas of opportunity and gaps in knowledge flow.
• Supports the design, implementation and enhancement of core KB approaches used to support critical knowledge flow within and across the business and knowledge domains.
• Develops and implements the KB technology infrastructure and strategy and configures to ensure they continuously respond to changing business needs.
• Supports the knowledge sharing technology needs of leadership teams, business unit groups, individual networks, and other stakeholders as needed.
• Models best practices and knowledge sharing behaviors in the use of enabling technologies.
• Monitors and evaluates knowledge base programs, including external benchmarking and evaluation programs/opportunities.
• Facilitates gathering and documenting requirements with business and technology partners. Documentation may include creating wireframes, user flows and process flows with sensitivity to user-system interaction.
• Develops and implements the knowledge base communication strategy; helps disseminate information about the organization's KB program to internal and external audiences.