Teladoc Health

Customer Support

• Real-time monitoring of multiple dashboards and acting on daily strategies to address members and provider escalations across multiple states, systems, and product lines
• Provide exceptional customer service and troubleshooting to solve for root cause
• Escalate to internal and external stakeholders and deliver corrective action in a timely manner using clear and concise communication
• Review, analyze and research various data points that could impact department KPIs and take corrective action to resolve the situation
• Assess circumstances relevant to KPIs and provide direction to internal and external stakeholders in real time with a 4-hour look ahead
• Identify and document daily trends and communicate to key stakeholders
• Acquire full knowledge and understanding of various products/proprietary systems to serve as a subject matter expert
• Provide detailed documentation, adequate end of shift notes, and accurate information in assigned logs
• Build and maintain rapport with network providers to offer real-time assistance and ensure appropriate access to systems and tools
• Act as a resource for members assisting with consult inquiries and supporting member-provider interactions
• Act as liaison between IT and Operations on technical or system issues
• Attend team huddles, meetings, and debriefings
• Maintain confidentiality and comply with applicable regulations (e.g., HIPAA)
• Provide quality-driven experience for members and providers

Consult Support Specialist

Program Manager

• Mix of strategic and operational responsibilities working collaboratively with cross-functional stakeholders to increase transparency on important initiatives
• Partner closely with core teams to shape the program strategy, goals and plans and ensure tight alignment
• Strategize, implement, and maintain program initiatives that reflect organizational objectives
• Lead development and drive execution of program work plans/timelines and integrated activity plans with milestones/goals, key events, and scenarios, as appropriate
• Drive coordination of cross-functional activities and promotion of effective communications (e.g., Team meetings, program updates)
• Coordinate and participate in team and sub-team meetings, including the preparation of meeting agendas, materials, and minutes where appropriate
• Track project progress with respect to agreed scheduled milestones and activity both internally and externally when applicable
• Partner with the team in the identification of risks and issues and timely resolution, including those related to timing, resources, and budget to prevent delays in project milestones
• Apply best practices in the development, initiation, planning, execution, control, and closing of projects
• Support the development and execution of project plans, including monitoring of progress against measures of success and tracking of value relative to cost
• No supervisory responsibilities

Program Manager II

Manager

• Manage and grow Teladoc Health's relationship with major insurance companies (health plan payers)
• Build strategic relationships within account base across a matrix of roles and executive-level personnel
• Increase Teladoc Health market share by prospecting and identifying new opportunities within your account base
• Develop quarterly reports to articulate Teladoc Health's value proposition to executive-level clients
• Develop an operating calendar, detailed account plan/forecast and account planning/mapping process
• Work closely with internal partners (product, clinical, data science, implementation, reporting, legal, finance) to deliver on strategic roadmap
• Maximize, drive and achieve revenue and margin goals while staying within allocated budget
• Manage and deliver on issue resolution and customer satisfaction within your accounts
• Demonstrate broad comprehension of customer needs, market trends, industry challenges, major players, relevant products and technologies
• No supervisory responsibilities required

Health Plan Manager

Data Scientist

• Lead code development, enhancements and maintenance of existing R codebase for performance‑guarantees data pipelines for Value‑Based Care team
• Migrate and develop high‑performance R pipelines, continuously monitor for optimization, and manage version control in GitHub
• Plan and execute code migrations across environments
• Design, refactor and orchestrate scalable, efficient data pipelines and workflows
• Collaborate closely with cross‑functional partners (clinical teams, business analysts, client‑reporting, product personalization, product analytics, program‑evaluation/ROI teams)
• Build, test and implement reusable workflows (functions, stored procedures, R packages etc)
• Produce and distribute regular performance dashboards and ad‑hoc reports for internal stakeholders and external client partners
• Support Value‑Based Care team in conducting clinical outcome metrics investigation to inform business decisions

Clinical Data Scientist III

Therapist

• Provide individual teletherapy sessions via secure video and phone for adult and adolescent clients
• Conduct assessments, develop personalized treatment plans, and deliver evidence-based therapeutic care
• Collaborate with a care team including practice manager, clinical director, and care navigators to ensure coordinated, high-quality service
• Maintain timely, accurate clinical records in line with regulatory and company standards using EHRs
• Support patients dealing with anxiety, depression, PTSD, trauma, and other mental health conditions using proven therapeutic approaches
• Participate in staff meetings and contribute to the development of virtual care models
• Stay connected with broader medical and product teams to innovate new mental health solutions
• Provide services part-time (20 hours/week) and work independently

Mental Health Therapist

DevOps Engineer

• Engineer reliability in the codepath : profile hot paths, optimize queries/caching/queues, harden timeouts/retries/short circuits, introduce backpressure and idempotency.
• Define pragmatic SLIs/SLOs that reflect real user experience : wire dashboards, traces, synthetics, and actionable alerts.
• Close observability gaps and standardize golden signals across services and environments (dev → prod).
• Lead and learn from incidents: restore service quickly, drive clear PIRs and corrective actions to completion.
• Harden delivery: feature flags, canary/staged rollouts, automated smoke/perf gates, fast rollback.
• Partner with Operations and Applications teams to improve MTTD/MTTR and alert hygiene; maintain high signal on call rotations by reducing toil.
• Contribute to runtime and infrastructure reliability (Azure, Kubernetes, Terraform) and extend reusable modules/templates.
• Coach developers and evangelize reliability patterns through reviews, RFCs/ADRs, runbooks, and internal workshops.

Senior DevOps Engineer

Account Manager

• Own all employee relations matters within the Clinical Operations Business Unit
• Provide coaching on leadership development, team dynamics, and organizational effectiveness
• Identify trends and develop proactive solutions to mitigate risk
• Partner with legal on complex investigations into harassment, discrimination, and policy violations
• Ensure thorough documentation, impartiality, and timely resolution
• Recommend corrective actions and support implementation
• Manage the interactive process for ADA and other accommodation requests
• Collaborate with legal, occupational health, and management to ensure compliance
• Maintain accurate records and ensure timely follow-through
• Guide managers through performance improvement plans and disciplinary actions
• Ensure consistency and fairness in handling performance-related cases
• Track outcomes and provide insights to improve management practices
• Interpret and apply employment laws and internal policies
• Recommend updates to policies based on case trends and legal changes
• Ensure consistent application of HR practices across departments
• Analyze employee relations metrics and trends
• Use data to identify systemic issues and recommend strategic improvements
• Present actionable insights to leadership to improve engagement and retention
• Support workforce planning and organizational change initiatives

Employee Relations Manager

People Operations

• Review new hires on-boarding material, including forms, policy acknowledgement and other documents to ensure that all required information has been collected and properly maintained in the applicants/new hires digital personnel file
• Obtain I-9 documentation, E-Verify within required time frame
• Manually enter data into the HRIS system
• Identify and resolve discrepancies within the HRIS system
• Maintain transactional work, for new hires, re-hires, employees, interns, contractors and exits.
• Audit the HRIS systems and processes and ensure regulatory compliance, effectiveness, efficiency, and data security & integrity
• Perform complex technical and administrative duties to support People Ops.
• Maintain process documentation and streamline operational processes.
• Deliver high quality and professional, consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
• Fosters a culture of continuous improvement that delivers scalable support to the business.
• Monitors reoccurring issues, systems/data or process gaps and proactively identifies potential sources of increased efficiency and enhancements.
• Works in collaboration with IT team to ensure efficient onboarding and exiting of team members
• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner.