Clinical Ops Support Coordinator

Teladoc Health

Clinical operations coordinator supporting Teladoc Health’s Canadian virtual healthcare members and patients. Managing calls, crisis support, appointments, documentation, and clinician coordination.

Posted 9/4/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a healthcare environment, with proficiency in managing member communications and crisis situations. Capable of utilizing technology and documentation systems while ensuring compliance with regulations.

Highest-signal resume keywords

Customer Service ExperienceCrisis Management ProtocolsBilingual English And FrenchProficient In Microsoft Word, Outlook, And ExcelHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case DocumentationMember Eligibility DeterminationAppointment CoordinationPharmacy FacilitationProcess Implementation

Soft Skills

EmpathyProblem-SolvingOrganizational SkillsClear Written CommunicationTelephonic Communication

Tools & Technologies

PC Technology SoftwareWeb-Based Applications

Industry Keywords

PIPEDA ComplianceCustomer-Oriented EnvironmentCall Centre ExperiencePharmaceutical Industry

About the role

Key responsibilities & impact

Deliver outstanding service to members and patients through calls, emails, and chats
Respond to inbound calls in Member Service queues
Determine member eligibility and appropriate courses of action
Handle crisis calls and follow crisis-management protocols
Collaborate with clinicians and the case team on urgent case management and consults
Maintain complete case documentation in relevant systems
Communicate with members, patients, clients, and management by telephone and in writing
Coordinate and schedule member/patient appointments
Facilitate pharmacy and prescription needs with clinicians
Ensure quality and timely outgoing reports and communications
Comply with PIPEDA rules and regulations

Requirements

What you’ll need

Minimum of 2 years college preferred
3–5 years’ experience working in a customer-oriented environment, preferably in healthcare or pharmaceutical industries
Experience in a call centre or support team
Proficient using PC technology software programs such as Microsoft Word, Outlook, and Excel
Bi-lingual English and French is a requirement
Full flexibility Monday to Sunday, including day, evening, night, and weekend shifts
Exceptional empathy and member/patient engagement
Ability to navigate multiple internal systems and web-based applications
Ability to adapt to new processes and thrive in a fast-paced environment
Superior problem-solving and organizational capabilities
Clear and concise written communication skills
Outstanding telephonic communication abilities
Proven record of exceeding customer expectations and resolving issues
Ability to manage multiple competing priorities
Ability to work independently and collaboratively
Ability to propose and implement process changes

Benefits

Comp & perks

Accessible care within rural regions and provincial health systems, at no cost to patients
Collaborative, supportive network
Learning and growth opportunities
Growth and innovation opportunities
Inclusive, accessible work environment
Accommodation for any stage of the recruitment/interview process
Equal employment opportunity