Product Management Lead, Communication Platform

Teladoc Health

Product Management Lead owning Teladoc Health’s member communications orchestration strategy. Driving platform modernization, consent-aware engagement, vendor decisions, and measurable healthcare outcomes.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $180,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management with a focus on member communications orchestration, leveraging data-driven engagement strategies and technical fluency in APIs and data integration. Proven ability to lead cross-functional teams and define measurement frameworks that connect product outcomes to business objectives.

Highest-signal resume keywords

Product Management ExperienceConsumer-Facing Platform ExpertiseJourney Orchestration PlatformsData Integration and APIsMeasurement Framework Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyData IntegrationJourney MessagingSegmentationCampaign RemappingPreference LogicLifecycle ManagementEngagement MetricsBuild-Vs-Buy DecisionsTechnical Fluency

Soft Skills

Exceptional CommunicationInfluencing Without AuthorityAnalytical OrientationStakeholder NavigationCross-Functional Collaboration

Tools & Technologies

BrazeIterableSalesforce Marketing CloudAdobe Journey OptimizerCustomer.ioSnowflakeOrchestration PlatformsMarketing Automation ToolsData PipelinesReverse ETL

Industry Keywords

Consumer-Category ExperienceRegulated ExperiencePreference CentersConsent SystemsNotification-Governance FrameworksClinical CommunicationsEngagement Use CasesOperational EfficiencyData ActivationCross-Functional Investments

Tech Stack

Tools & technologies

CloudETL

About the role

Key responsibilities & impact

Own the member communications orchestration product strategy and roadmap across service, clinical, and engagement use cases
Lead build-vs-buy and vendor strategy, including orchestration/CDP platform evaluations and POCs
Advance migration from distributed communications infrastructure to a scalable orchestration model
Own communication preferences and consent experience, including data integrations, campaign remapping, and end-to-end testing
Enable personalized, data-driven, and AI-powered engagement through nudges, journey messaging, suppression logic, segmentation, and next-best-action capabilities
Translate architecture involving Snowflake, CDP, content management, orchestration logic, APIs, and downstream delivery systems into product direction
Define measurement frameworks covering delivery performance, engagement, booking conversion, repeat visits, suppression accuracy, preference adoption, and operational efficiency
Navigate stakeholders across marketing, data, engineering, clinical services, operations, legal/privacy, design, and executive leadership
Ensure communications are timely, relevant, clinically appropriate, consent-aware, and protective of member trust and experience

Requirements

What you’ll need

10+ years of product management experience
Significant experience in consumer-facing, platform, engagement, lifecycle, growth, CRM, or marketing-technology domains
Ability to connect product roadmap decisions to business outcomes such as activation, conversion, retention, visit growth, operational efficiency, or revenue impact
Hands-on experience with communications, lifecycle, CRM, marketing automation, journey orchestration, or customer engagement platforms such as Braze, Iterable, Salesforce Marketing Cloud, Adobe Journey Optimizer, Customer.io, or similar
Strong technical fluency with architecture tradeoffs, APIs, event triggers, data pipelines, segmentation, consent/preference logic, and implementation complexity
Experience leading build-vs-buy decisions, vendor evaluations, POCs, platform migrations, or large cross-functional investments
Strong product judgment in ambiguous environments
Experience working across marketing, product, data, engineering, operations, legal/privacy, and executive stakeholders
Strong analytical orientation and ability to define measurement frameworks and interpret funnel or engagement data
Exceptional written and verbal communication
Ability to influence without formal authority and drive alignment across teams
Applicants must be currently authorized to work in the United States without visa sponsorship now or in the future
Bonus qualifications include regulated consumer-category experience, CDP strategy, Snowflake-based segmentation, reverse ETL, data activation, service or clinical communications, homegrown orchestration platforms, preference centers, consent systems, suppression logic, or notification-governance frameworks

Benefits

Comp & perks

Performance bonus eligibility
Flexible Vacation Policy
80 hours of Paid Sick, Safe, and Caregiver Leave annually
Inclusive benefits program for employees and families
Opportunities for career growth and professional development
Innovative and inclusive workplace
Equal Opportunity Employer