Case Coordinator I, EMS

Teladoc Health

Case Coordinator supporting virtual Expert Medical Services cases for Teladoc Health members. Managing records, referrals, appointments, documentation, and timely case communications.

Posted 9/3/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in case management, including organizing and updating case information, ensuring thorough documentation, and providing timely communication to healthcare providers and members. Strong focus on customer service and the ability to manage competing priorities in a clinical or professional environment.

Highest-signal resume keywords

Case ManagementMicrosoft WordMicrosoft ExcelMicrosoft OutlookCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case DocumentationMedical Record ManagementQuality ChecksCritical ThinkingResearch Skills

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationTime Management

Industry Keywords

HealthcareClinical OfficeReferral ManagementMember SatisfactionAppointment Scheduling

About the role

Key responsibilities & impact

Support aspects of Expert Medical Services for Teladoc Health members
Support the care team nurse and provider on cases
Research and verify physician referral information
Collaborate with providers to prioritize case management
Manage, organize, and update case information in the case management system
Ensure clear, accurate, and thorough case documentation
Collect, process, and manage relevant medical records
Provide regular case updates to physicians, nurses, members, and leaders
Monitor personal and group email accounts and faxes, taking timely action
Perform quality checks and investigations on assigned cases
Support member satisfaction through timely, accurate, high-quality reports and communications
Prevent and mitigate case delays
Research treatment and procedural availability and identify appropriate physicians for referrals
Schedule member appointments with internal clinical staff
Prepare and deliver member-facing reports and communications
Participate in meetings and special projects as needed

Requirements

What you’ll need

High school diploma or equivalent
Minimum 2 years’ experience in a professional work environment
Proficiency with Microsoft Word, Excel, and Outlook
Must be currently authorized to work in the United States without visa sponsorship now or in the future
Ability to manage competing priorities and meet deadlines
Demonstrated critical thinking ability
Clear, professional verbal and written communication
Ability to work independently and collaboratively
Strong customer service focus
Experience in a clinical office or hospital is a plus, not required
Post-secondary diploma/degree in a health or business-related field is preferred, not required

Benefits

Comp & perks

Performance bonus
Benefits subject to eligibility requirements
Paid time off: 5.84 hours accrued per bi-weekly pay period during the first year
80 hours of Paid Sick, Safe, and Caregiver Leave annually
Career growth and meaningful development opportunities
Inclusive benefits programs for employees and families