Connected Care Coach

Teladoc Health

Connected Care Coach helping Teladoc Health members manage chronic conditions through virtual outreach and motivational interviewing. Driving behavior change and improved clinical outcomes.

Posted 9/3/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member engagement and behavior change through effective communication and coaching techniques, including motivational interviewing. Proficient in maintaining case documentation and utilizing various technology platforms to support healthcare delivery.

Highest-signal resume keywords

Bachelor’s Degree2+ Years Experience In Healthcare DeliveryMotivational InterviewingBilingual Spanish And EnglishCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Behavior ChangeChronic Condition ManagementCase DocumentationAnalytical SkillsCritical Thinking

Soft Skills

Excellent Communication SkillsTime Management SkillsOrganizational SkillsInterpersonal SkillsAdaptability

Tools & Technologies

MS WordExcelPowerPointOutlook 365Microsoft TeamsSharePointOneDriveSalesforceJira

Certifications & Qualifications

MA/EMT/Paramedic Certification

Industry Keywords

Healthcare DeliveryClinical OutcomesCoachingMember EngagementCondition-Specific Support

About the role

Key responsibilities & impact

Proactively contact identified members to drive behavior change and positively impact clinical outcomes
Engage members by telephone, email, text, virtual application, and coaching conversations
Provide feedback and support, answer questions, share resources, and hold members accountable to their goals
Use a coaching approach congruent with motivational interviewing to empower members to self-manage chronic conditions and health
Refer members for condition-specific support and education based on clinical care guidelines
Maintain accurate and thorough case documentation according to Teladoc Health standards
Complete administrative duties essential for smooth operation
Support corporate initiatives and special projects as needed

Requirements

What you’ll need

Bachelor’s Degree in relevant discipline or MA/EMT/Paramedic certification
2+ years experience in a healthcare delivery or related environment
Excellent written and verbal communication skills
Exceptional time management and organizational skills
Analytical and critical thinking skills
Ability to work autonomously in a responsible, efficient manner
Excellent customer service and interpersonal skills
Flexibility to work in a fast-paced environment
Adaptability and willingness to embrace teamwork and change
Ability to learn and effectively use multiple technology platforms, including MS Word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira
Bilingual Spanish and English preferred
Currently authorized to work in the United States without visa sponsorship now or in the future

Benefits

Comp & perks

Performance bonus
Benefits subject to eligibility requirements
5.84 hours of PTO accrued per bi-weekly pay period during the first year
80 hours of Paid Sick, Safe, and Caregiver Leave annually
Career growth opportunities
Inclusive benefits programs for employees and families