Client Management Associate

Teladoc Health

Client Management Associate role supporting Health Plan clients and improving their benefits from Teladoc Health products. Managing client relationships and collaborating across teams to maximize client success.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management within the digital health and SaaS sectors, focusing on strategic program execution and proactive problem-solving to enhance client satisfaction and retention.

Highest-signal resume keywords

Client Relationship ManagementCross-Functional CollaborationData ReconciliationStrategic Presentation DevelopmentProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client StrategyData AnalysisReportingProcess DevelopmentIssue Management

Soft Skills

Interpersonal SkillsRelationship-BuildingConsultative StyleAttention to DetailFlexibility

Industry Keywords

Digital HealthHealthcareWellnessBenefitsSaaS

About the role

Key responsibilities & impact

Support a portfolio of thousands of Health Plan Teladoc Health clients
Work with clients and Sales to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings
Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, Billing, and Sales, as required
Lead team projects to develop processes, new tools, and intellectual capital that will better support team efforts
Ensure clients and their members are utilizing key product features to maximize success
Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn
Work across multiple internal systems to audit and reconcile client records, correct data inconsistencies, and maintain accurate reporting, billing, and marketing contacts
Lead strategic presentations for the top 100 clients and their consultants, translating reporting insights, marketing opportunities, and other client needs into clear recommendations and actionable next steps

Requirements

What you’ll need

1+ years of experience working in a customer-facing role at a digital health, healthcare, wellness, benefits or SaaS company
Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style
A sincere interest in your clients and co-workers
The flexibility and agility to work cross-functionally in a fast-paced environment
A strong focus on results, with a passion for finding smarter, better ways to achieve goals
Strong problem-solving skills and keen attention to detail
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Very detail oriented and able to handle this volume of clients

Benefits

Comp & perks

Flexible Vacation Policy
80 hours of Paid Sick, Safe, and Caregiver Leave annually