Teladoc Health

Product Designer

• Lead complex consumer experience design work across web and mobile from problem framing through shipping
• Translate ambiguous problem spaces into clear, well-reasoned design directions
• Partner with UX team members and cross-functional partners to deliver cohesive digital healthcare experiences
• Use early design concepts to shape product requirements
• Champion user-centered design balancing consumer needs, business goals, and technical feasibility
• Present work to cross-functional teams and senior stakeholders
• Ground decisions in data, user research, and usability testing
• Contribute to and improve the design system
• Identify constraints compromising user experience and propose alternatives
• Provide specific, honest, and actionable feedback to colleagues

Senior Product Designer, Consumer Experience

Associate

• Manage and grow Teladoc Health's relationships with major insurance companies and health plan payers
• Build strategic relationships across account roles and areas of expertise, including executive-level personnel
• Expand Teladoc Health's reach within the account base through revenue growth, product expansion, and market development
• Prospect and identify new opportunities within the account base
• Develop quarterly reports using data to define Teladoc Health's value proposition for executive-level clients
• Develop an operating calendar, detailed account plan/forecast, and account planning/mapping process
• Collaborate with product, clinical, data science, implementation, reporting, legal, and finance teams
• Achieve revenue and margin goals within the allocated budget
• Manage issue resolution and customer satisfaction within the account base
• Monitor customer needs, market trends, industry challenges, major players, products, and technologies

Senior Health Plan Management Associate

Executive Assistant

• Provide dedicated support to the Chief Financial Officer
• Serve as the primary point of coordination for executive support services
• Collaborate with other support staff to ensure seamless support for the CFO and related business activities
• Manage complex executive calendars, schedule and prioritize meetings, and resolve conflicts
• Liaise with C-level executives, personnel, clients, external candidates, and VIP members
• Schedule and coordinate meeting and event logistics and field general queries
• Process expense reimbursements, expense reports, and invoices
• Arrange full meeting and offsite setup, including food and beverage, location, and attendees
• Prepare, read, and analyze correspondence, including letters, emails, and reports
• Create, edit, and update presentations and spreadsheets
• Coordinate appointments, events, and meetings, including documents, notes, materials, and presentations
• Conduct research, compile data, and prepare papers for executive team consideration and presentation
• Arrange domestic and international travel, including air, hotel, train, rental car, and meal reservations
• Reconcile and approve expense reports and invoicing
• Manage electronic filing systems for organizational documents, records, and reports
• Represent Teladoc Health professionally when engaging with customers, investors, Board members, and internal stakeholders
• Assist with special projects as needed

Senior Executive Assistant

Product Manager

• Lead cross-functional and cross-enterprise teams in developing and executing the product roadmap
• Monitor market, competitive, and operational data to identify product enhancement, growth, and client-value opportunities
• Create and own reporting strategies and roadmaps across the product lifecycle
• Collaborate with Engineering, Design, Data Science, Operations, and Customer Success teams
• Manage the backlog, prioritize feature requests, and create user stories aligned with company goals
• Develop scalable client reporting and data delivery solutions across standard, configurable/self-service, and custom reporting
• Lead client calls about reporting capabilities and upcoming enhancements
• Partner with Data teams to trace, validate, and reconcile data across source systems
• Perform data analytics for trend identification, initiative and program development, analytic-tool usage, and validation
• Translate complex healthcare data into scalable, trusted client solutions

Senior Product Manager, Reporting & Analytics

Physician

• Provide virtual medical services to Teladoc members
• Provide care through a variety of virtual modalities, including on-demand visits
• Service members requiring prioritization as identified by Teladoc’s operations team
• Work with Teladoc’s operations team to fulfill network needs
• Provide a picture and professional profile for posting on the platform
• Collaborate with internal stakeholders on clinical initiatives
• Mentor and serve as a trusted resource for fellow physicians within the Teladoc Health network

Staff Physician, 24/7 Care

Clinical Operations

• Deliver outstanding service to members and patients through calls, emails, and chats
• Respond to inbound calls in Member Service queues
• Determine member eligibility and appropriate courses of action
• Handle crisis calls and follow crisis-management protocols
• Collaborate with clinicians and the case team on urgent case management and consults
• Maintain complete case documentation in relevant systems
• Communicate with members, patients, clients, and management by telephone and in writing
• Coordinate and schedule member/patient appointments
• Facilitate pharmacy and prescription needs with clinicians
• Ensure quality and timely outgoing reports and communications
• Comply with PIPEDA rules and regulations

Clinical Ops Support Coordinator

Coach

• Proactively contact identified members to drive behavior change and positively impact clinical outcomes
• Engage members by telephone, email, text, virtual application, and coaching conversations
• Provide feedback and support, answer questions, share resources, and hold members accountable to their goals
• Use a coaching approach congruent with motivational interviewing to empower members to self-manage chronic conditions and health
• Refer members for condition-specific support and education based on clinical care guidelines
• Maintain accurate and thorough case documentation according to Teladoc Health standards
• Complete administrative duties essential for smooth operation
• Support corporate initiatives and special projects as needed

Connected Care Coach

Recruitment

• Manage the full-cycle recruitment process from sourcing and screening through interviewing, offer extension, candidate closing, hiring, and onboarding partnership
• Identify, source, and engage healthcare providers through creative and innovative sourcing strategies
• Conduct video interviews assessing cultural alignment, clinical quality, technological aptitude, customer-focused care delivery, and fit for virtual practice
• Build, maintain, and expand a network of provider talent and industry contacts
• Serve as the primary candidate contact, providing communication, guidance, and status updates
• Review, pre-screen, and evaluate candidates against qualifications, experience, and role requirements
• Maintain knowledge of Teladoc Health’s clinical services, provider requirements, and value proposition
• Report recruiting activity, hiring progress, and market insights to the Director of Recruitment
• Document and track candidate activity in the applicant tracking system
• Improve recruiting processes, candidate experience, and hiring outcomes
• Partner with Credentialing, Onboarding, Training, and Operations teams to support provider hiring

Recruiter, Talent Acquisition – Contract

Case Coordinator

• Support aspects of Expert Medical Services for Teladoc Health members
• Support the care team nurse and provider on cases
• Research and verify physician referral information
• Collaborate with providers to prioritize case management
• Manage, organize, and update case information in the case management system
• Ensure clear, accurate, and thorough case documentation
• Collect, process, and manage relevant medical records
• Provide regular case updates to physicians, nurses, members, and leaders
• Monitor personal and group email accounts and faxes, taking timely action
• Perform quality checks and investigations on assigned cases
• Support member satisfaction through timely, accurate, high-quality reports and communications
• Prevent and mitigate case delays
• Research treatment and procedural availability and identify appropriate physicians for referrals
• Schedule member appointments with internal clinical staff
• Prepare and deliver member-facing reports and communications
• Participate in meetings and special projects as needed

Case Coordinator I, EMS

Operations

• Investigate escalated security incidents including malware infections, advanced persistent threats, phishing campaigns, and unauthorized access attempts
• Perform root cause analysis to determine incident source, scope, and impact
• Implement containment, eradication, and recovery measures, including system isolation and security patching
• Conduct proactive threat hunting using SIEM and EDR/XDR platforms
• Analyze Indicators of Compromise and Tactics, Techniques, and Procedures
• Correlate logs and alerts to detect malicious activity patterns
• Configure and fine-tune SIEM and SOAR platforms
• Develop and update SIEM rules, dashboards, and alerts
• Document incident timelines, findings, and remediation steps in ticketing systems
• Prepare incident reports and post-incident reviews for management and compliance
• Contribute to standard operating procedures and incident-response playbooks
• Mentor and guide Tier 1 analysts on alert triage and basic incident handling
• Collaborate with Senior Analysts, threat intelligence teams, and IT departments on investigations and remediation
• Liaise with CERT-In and third-party vendors during major incidents
• Integrate threat intelligence feeds into security monitoring processes
• Monitor emerging cyber threats, vulnerabilities, and attack trends relevant to the organization

Tier 2 Cybersecurity Operations Analyst

Security Analyst

• Support the Director, Governance, Risk and Compliance – Information Security in implementing, maintaining, and improving the internal control environment
• Collaborate with business, technology, operations, clients, and vendors to ensure policies, procedures, and controls are designed, implemented, and operating effectively
• Serve as a security subject matter expert for security guidance, approvals, design, and integration across corporate and cloud environments
• Manage the cybersecurity program’s ability to keep pace with changes in the threat landscape
• Implement a continuous security and control assessment framework
• Develop and maintain risk metrics for peer teams, senior leadership, and stakeholders
• Advise IT and business project teams on threats, solutions, and technologies
• Continuously assess critical security controls for cloud-based applications and track remediation of security gaps
• Assist with client lifecycle information security activities, including RFI responses, contract negotiations, and security assessments
• Perform onboarding and annual risk assessments and due diligence for third-party service providers and partners
• Document, implement, review, and update information security policies, standards, and procedures
• Establish and follow quality control standards for publishing security documentation
• Communicate information security policy and standards requirements to internal and external stakeholders
• Prepare, document, and review SSPs, Risk Assessment Reports, C&A packages, and SRTMs
• Perform risk assessment analysis and ATOS
• Promote security education and awareness across Teladoc

Cybersecurity Analyst III

Platform Engineer

• Build, lead, and develop the Platform Engineering organization, including engineering strategy, roadmap, standards, and operating model
• Lead the design and evolution of the enterprise Microsoft Azure platform, including landing zones, governance, identity, networking, security, observability, and resiliency
• Support migration of applications and infrastructure from AWS and on-premises environments to Azure
• Establish Infrastructure as Code and automation as the standard approach for provisioning and managing infrastructure
• Develop reusable Terraform modules, CI/CD pipelines, reference architectures, and standardized deployment patterns
• Build self-service platform capabilities and golden paths to improve developer productivity and reduce manual infrastructure provisioning
• Partner with Network Engineering on hybrid cloud connectivity, cloud networking, Private Link, DNS, routing, firewalls, and application delivery
• Partner with SRE to establish platform availability objectives, observability standards, resiliency practices, incident improvements, and operational readiness
• Establish consistent standards for application and platform telemetry, including metrics, logs, distributed traces, dashboards, alerting, and service-level monitoring
• Ensure cloud and platform services are instrumented and integrated with the enterprise observability platform
• Partner with Security to implement secure-by-default platform patterns, cloud governance, policy enforcement, and compliance controls
• Establish cloud cost-management and FinOps practices across Azure and remaining AWS environments
• Recruit, mentor, and develop engineering leaders and senior technical talent
• Provide executive-level communication regarding platform strategy, technology risks, investments, reliability, and cloud transformation progress

Director, Platform Engineering

Accountant

• Execute month-end and year-end closing activities in accordance with internal policies and accounting standards
• Prepare, review, and post general ledger entries and adjustments
• Perform account reconciliations and variance analyses
• Support preparation of periodic financial reports
• Maintain and update accounting information within Oracle ERP
• Assist with financial or operational tasks requiring Salesforce interaction
• Collaborate with cross-functional teams on documentation, data accuracy, and compliance
• Support internal and external audits with schedules, documentation, and analyses
• Contribute to process improvements that enhance accounting efficiency and accuracy

Staff Accountant

Nurse

• Realizar encuestas sobre salud para recopilar datos útiles acerca del estado de salud y bienestar de los encuestados
• Comprender la salud en general, los factores que repercuten en cierta enfermedad, la opinión sobre los servicios médicos proporcionados y los factores de riesgo asociados con la salud del individuo
• Obtener una evaluación general acerca de la salud del cliente teniendo en cuenta su historial médico
• Recopilar los datos de salud de acuerdo con los estándares de calidad establecidos a nivel interno
• Transcribir información de forma clara, ordenada, completa y comprensible
• Ayudar a pacientes con desconocimiento sobre sus antecedentes médicos
• Realizar educación sanitaria para el manejo diario de diferentes patologías
• Promover la motivación al cambio hacia hábitos de vida saludables

Nurse RA ESP

• Own the member communications orchestration product strategy and roadmap across service, clinical, and engagement use cases
• Lead build-vs-buy and vendor strategy, including orchestration/CDP platform evaluations and POCs
• Advance migration from distributed communications infrastructure to a scalable orchestration model
• Own communication preferences and consent experience, including data integrations, campaign remapping, and end-to-end testing
• Enable personalized, data-driven, and AI-powered engagement through nudges, journey messaging, suppression logic, segmentation, and next-best-action capabilities
• Translate architecture involving Snowflake, CDP, content management, orchestration logic, APIs, and downstream delivery systems into product direction
• Define measurement frameworks covering delivery performance, engagement, booking conversion, repeat visits, suppression accuracy, preference adoption, and operational efficiency
• Navigate stakeholders across marketing, data, engineering, clinical services, operations, legal/privacy, design, and executive leadership
• Ensure communications are timely, relevant, clinically appropriate, consent-aware, and protective of member trust and experience