TASC

Director

• Lead solutioning for product discovery initiatives, exploring new product features, use cases, trends, and market opportunities that will contribute to the evolution of long-term product strategy.
• Support pre-sales and partnership engagements by providing feasibility assessments, solution designing, and work in co-innovation model.
• Act as the technical bridge between external partners and internal product development teams—balancing user experience, feasibility, and system constraints.
• Translate customer and partner needs into scalable product capabilities and architectural designs across a variety of use cases.
• Define and document technical requirements in collaboration with Product Managers, Engineering, UX, and Legal & Privacy teams.
• Stay current on industry trends, security protocols, and emerging technologies relevant to digital payments and authentication.

Director, Product Development – Online Checkout

Program Manager

• Collaborate with DCP Leadership and partners across Data & Analytics (D&A) to execute the DCP strategic roadmap.
• Support delivery of DCP platform priorities by working closely with business leads and cross-functional teams across Mastercard (e.g. Data Strategy & Management, Privacy & Data Protection, MA TECH, Finance, P&C, Communications, Legal, Architecture, etc.).
• Develop executive presentations and messaging for internal audiences (e.g. Quarterly Business Reviews, Governance meetings, Strategic Execution, Business Updates, etc.); facilitate clear and consistent communication across the platform.
• Drive business reporting to ensure operational excellence; identify insights across DCP execution and provide meaningful recommendations.
• Support employee communication and engagement initiatives (e.g. All Hands, directs meetings, Leadership Offsites, Community Engagement, Newsletters); partner with P&C to support Diversity and Inclusion initiatives.
• Simplify and structure ambiguous technical problems—uncover root causes, develop solutions, and translate into actionable recommendations.
• Lead and manage cross-functional initiatives across ingestion, Lakehouse zones, governance, and platform enablement, ensuring timely execution of key objectives.
• Identify, manage, and resolve dependencies and risks across engineering, data governance, and product teams, ensuring transparent communication and status reporting to stakeholders.

Director – Program Management

• Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention. Monitor platform usage and proactively recommend strategies to achieve their goals and maximize their ROI.
• Relationship Management: Serve as the primary point of contact for assigned accounts. Build trusted relationships with multiple stakeholders, including Marketing, CRM, Loyalty and Executive teams.
• Strategic Guidance: Provide best practices, use cases, and playbooks for loyalty program success. Deliver data-driven insights to inform client decisions.
• Program Governance: Conduct regular business reviews (QBRs) and status updates via calls, presentations, and onsite meetings. Coordinate internal resources to meet client objectives and SLAs.
• Growth & Retention: Identify opportunities for account expansion and cross-sell Mastercard solutions. Ensure renewal readiness and maintain high customer satisfaction.

Director, U.S. Consumer Acquisition and Engagement – Program Management

Consultant

• Lead complex client engagements across a range of industries and problem statements
• Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
• Own senior client relationships from mid-level to C-suite to drive commercial success
• Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
• Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
• Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
• Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
• Lead on-the-job training, coaching, and mentorship to both direct and outside team members

Senior Managing Consultant, Strategy & Transformation

Product Manager

• Become a subject matter expert and product champion – use this knowledge to influence and empower other stakeholders and create compelling product and sales documentation. Ensure regional and market teams have sufficient knowledge and support to enable scale with issuers and other digital partners, collaborating with internal and external stakeholders to accelerate the adoption of Mastercard Checkout Services (issuers).
• Turn customer feedback into actionable insights and best practices
• Use expertise, market and competitive insights and customer feedback to inform the product development roadmap and evolve our product strategy with clear prioritisation
• Support in preparing of customer discussions (direct or through regional and market colleagues),
• Lead on monitoring performance of our solutions and track KPIs
• Manage the tracking of the global issuer pipeline
• Manage Gold and Silver Standard process, critical for enabling scale
• Leverage working knowledge of payments ecosystem, Mastercard business, products and customer requirements in making fact-based business and inform product decisions
• Partner with product marketing
• Drive meaningful partnerships across the business – ensure we have the right product documentation and internal training to effectively execute on our priorities
• Comfortable analyzing data and turning it into actionable insights

Product Manager, Digital Channel Enablement – Commercialization

• Project manage multiple capacity management initiatives from concept through execution, ensuring alignment with business priorities
• Partner effectively with senior leaders to understand objectives, provide insights, and influence decisions
• Collaborate closely with internal technical, staffing, and operations teams to drive execution
• Clear define problem statements and structure analytical approaches to address them

Senior Analyst, Program Management

• Evolve and execute on Mastercard’s global talent attraction strategy, aligning employer branding, recruitment marketing, and candidate engagement to enterprise hiring priorities, and showcasing Mastercard as a premier career destination.
• Translate business and workforce plans into scalable, insight-driven attraction strategies across technology, product, sales, consulting, and early career talent.
• Set annual priorities, roadmaps, and success metrics for the team, ensuring clarity, focus, and measurable impact.
• Lead, coach, and develop your global team of recruitment marketers.
• Establish clear roles, goals, and performance expectations, fostering accountability and growth.
• Build strong succession, capability development, and career pathways within the team.
• Serve as a trusted advisor to senior talent acquisition leaders and stakeholders globally.
• Partner with regional and functional leaders to tailor attraction strategies to local market needs, while maintaining global brand consistency.
• Collaborate with Communications, Employer Brand, Marketing, and other key stakeholders to ensure alignment across platforms, messaging, and design.
• Oversee global recruitment marketing campaigns across digital, social, CRM, events, paid media, and career site channels.
• Ensure employer brand storytelling is authentic, inclusive, data-informed, and reflective of Mastercard’s culture, values, and global impact.
• Guide content strategy including job family narratives, location-based storytelling, employee stories, and campaign assets.
• Own attraction performance metrics, dashboards, and reporting across awareness, engagement, conversion, and pipeline quality.
• Use insights to continuously optimize campaigns, channels, messaging, and investment decisions.
• Set standards for experimentation, A/B testing, and evidence-based decision-making across the function.
• Establish scalable processes, playbooks, and best practices for recruitment marketing globally.
• Assist in managing budgets, vendor relationships, and agency partnerships to maximize ROI and impact.
• Ensure strong governance, brand consistency, and compliance across all attraction activities.

Director, Global Talent Attraction

• Develop and maintain up-to-date consumer and market insights and intelligence to identify PLS/CVP opportunities globally.
• Support the relevant research activities that inform both the current and future credit products at a global, regional, or country level that will enhance existing product lines.
• Support the development and management of the product governance framework and forum.
• Lead the effort in managing and enhancing product operations and core product requirements globally by partnering with key functional stakeholders such as legal, compliance, franchise, and engineering etc.
• Support the development of differentiated value propositions to meet the current and emerging needs of consumers and customers; identify critical internal and external benefits and platforms that will be required to fulfill the end value proposition, including the definition of a Minimum Viable Product.
• Work with the regional product teams to execute against the global PLS/credit product strategy, including but not limited to ensuring ongoing CVP modernization/optimization, providing PLS toolkits, and more.
• Support the development of internal and external product narratives, including FSMs, by partnering with product marketing and regional product teams.
• Support account teams to win high-priority deals and manage critical customer engagements by developing and delivering competitive product responses in collaboration with regional and functional stakeholders.

Director, Product Management

Recruitment

• Manage the onboarding product domain – helping with vision, strategy, roadmap, governance, and measurable outcomes.
• Lead the end-to-end-to-end onboarding product strategy - one that connects seamlessly to the overall talent attraction experience while ensuring a compliant process and measurable outcomes.
• Define the roadmap for talent onboarding innovation and implementation, ensuring global scalability and cross platform alignment.
• Reconcile and translate our onboarding strategy and business requirements into clear product vision, user journeys, and scalable design patterns.
• Establish success metrics for tech enabled outcomes (e.g., Time to Fill, Time to productivity, etc.).
• Lead the design and delivery of onboarding solutions in close partnership with TA Delivery, TA Operations, and TA Leadership.
• Understand the onboarding and talent acquisition technology landscape, assess product options, and recognize potential complexities (e.g. approvals, risks, data quality etc.).
• Develop reusable onboarding product components, templates, and workflows to accelerate future product and/or feature innovations.
• Partner with P&C Engineering to deliver any onboarding related integrations, data conversion and/or code-based technical solutions.
• Ensure alignment between Workday and broader HR tech stack during integration planning and execution.
• Collaborate with GTA, Product, Engineering, HR COEs, and third-party partners to drive accountability, manage dependencies, and guide integration decisions.
• Influence executive stakeholders and cross functional leaders on technology, approval, and process implications.
• Represent P&C Product in onboarding and/or talent acquisition forums and readiness reviews.
• Provide coaching and guidance to Product Analysts to enhance the overall product discipline, as well as strengthen capabilities in onboarding processes.
• Champion outside in thinking by bringing market insights and GTA best practices into product strategy.

Manager, People & Capability – Product Management, Recruiting & Onboarding

• Own the end-to-end talent attraction & recruiting product strategy - one that connects seamlessly to onboarding.
• Define the roadmap and governance model for talent attraction & recruiting innovation and implementation, ensuring global scalability and cross platform alignment.
• Reconcile and translate GTA strategy and business requirements into clear product vision, user journeys, and scalable design patterns.
• Establish success metrics for tech enabled GTA outcomes (e.g., Time to Fill, Time to Hire etc.).
• Lead the design and delivery of talent attraction & recruiting solutions in close partnership with TA Delivery, TA Operations, and TA Leadership.
• Understand the talent attraction and recruiting technology landscape, assess product options, and recognize potential complexities (e.g. approvals, risks, data quality etc.)
• Develop reusable talent attraction & recruiting product components, templates, and workflows to accelerate future product and/or feature innovations.
• Partner with P&C Engineering to deliver any talent attraction & recruiting related integrations, data conversion and/or code-based technical solutions.
• Ensure alignment between Workday and broader HR tech stack during integration planning and execution.
• Collaborate with GTA, Product, Engineering, HR COEs, and third-party partners to drive accountability, manage dependencies, and guide integration decisions.
• Influence executive stakeholders and cross functional leaders on technology, approval, and process implications.
• Represent P&C Product in talent attraction & recruiting forums and readiness reviews.
• Provide coaching and guidance to Product Analysts to enhance the overall product discipline, as well as strengthen capabilities in talent attraction, recruitment, and onboarding processes.
• Champion outside in thinking by bringing market insights and GTA best practices into product strategy.

Director, People & Capability – Product Management

Customer Success Manager

• As a Regional Customer Success Manager for Services, you will support the development and delivery of strategic priorities within the region.
• The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products.
• The Manager will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
• Customer Engagement: Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale.
• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products.
• Articulate key performance indicators related to cost, performance and optimization and the insights associated with them.
• Growing the Business: Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products.
• Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings.
• Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data.
• Technical & Program Readiness: Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition.
• Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner.
• Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products.

Manager, Customer Success

People Operations

• Own timely execution of day‑to‑day People Strategy deliverables for the Services business, ensuring exceptional follow‑through and partnership with PBPs and business stakeholders
• Manage cyclical people processes (Talent, Compensation, Performance Calibration, Organizational Health Inputs) with strong attention to detail, anticipating needs and ensuring readiness across leaders and teams
• Serve as the operational anchor for the PBP team—driving clarity, timelines, coordination, and quality in deliverables
• Support organizational effectiveness and change initiatives, including structure design, transitions, and leadership team enablement
• Help build executive‑ready materials, narratives, and analyses for senior PBPs and business leaders
• Manage discreet, sensitive workstreams with high confidentiality and sound judgment
• Conduct analysis across headcount, cost, attrition, hiring, talent, and engagement data to translate findings into actionable insights for PBPs and business leaders
• Partner with People Analytics and Finance teams to prepare data packs, track key metrics, and proactively surface trends
• Support position management, organizational modeling, and headcount planning
• Draft clear, compelling communications for leaders, employees, and partners
• Coordinate communication workflows and support experience design for major people initiatives
• Ensure HR systems (Workday, dashboards, portals) are leveraged effectively and consistently
• Provide operating leverage to 2-3 PBPs, including preparing materials, synthesizing updates across stakeholders, and driving actions to closure
• Act as an extension of the SVP to help ensure coordination, alignment, and transparency across the Services Technology PBP team
• Partner closely with peers to ensure seamless delivery across workstreams

Senior People Specialist

Administration

• Administer and report on sales pipeline, closed sales, and renewals.
• Manage sales contracts, sales process, and merchant onboarding.
• Maintain product catalog brand, logos, images, maps.
• Maintain training documentation and check list.
• Create, maintain and deliver training materials and case studies that articulate clear success expectations and operational requirements needed that feed the offers platform.
• Develop global materials to be shared with sales team, to lead Business Reviews and report on monthly analytics to drive product value.

Global Sales Administrator

Full-stack Engineer

• Lead architectural strategy and design for large-scale, enterprise-wide initiatives spanning multiple services and programs.
• Define and evolve service interactions, dependency models, and architecture policies to ensure scalability, security, resiliency, and regulatory compliance.
• Partner with business and product leaders to architect services that enable new products and decisioning capabilities.
• Guide modernization of existing systems and influence long-range technology planning.
• Own and improve the end-to-end customer and developer experience across a portfolio of services and applications.
• Simplify and optimize architecture strategies to balance performance, cost efficiency, and business value.
• Use sound judgment to make trade-offs among competing priorities, risks, and technical constraints.
• Drive organization-wide initiatives that elevate engineering craftsmanship, operational excellence, and architectural standards.
• Represent the organization through speaking engagements, technical publications, and contributions to the broader technology community.
• Participate in highest-level architecture reviews and provide guidance on complex, enterprise-wide technical challenges.
• Consult across teams and organizational boundaries to identify synergies, reduce duplication, and eliminate operational silos.
• Mentor engineers and architects at all levels, fostering a strong technical leadership pipeline.
• Promote knowledge sharing within guilds, programs, and communities of practice.
• Lead technical interviews, help raise the engineering performance bar, and contribute to strategic hiring decisions.
• Provide objective, impact-based promotion recommendations.
• Champion behaviors that reinforce organizational values and build a high-performance engineering culture.

Vice President, Software Engineering

• Lead architectural design for complex, enterprise-wide initiatives involving multiple services, programs, and high-scale decisioning workloads.
• Define service interactions, data flows, dependency models, and architecture policies that ensure scalability, resiliency, and security.
• Partner with business and product leaders to architect new services that enable innovative Mastercard products and decision capabilities.
• Improve the end-to-end experience of internal and external customers across services and applications.
• Simplify and optimize architecture strategies to balance cost efficiency, performance, and functional requirements.
• Apply expert-level technical judgment to guide trade-offs in large-scale design and implementation.
• Drive engineering best practices, software craftsmanship, and architectural rigor across the organization.
• Represent the engineering organization through technical presentations, publications, and internal knowledge-sharing sessions.
• Participate in Principal-level architecture reviews and address complex enterprise-wide technical challenges.
• Work across organizational boundaries to identify integration opportunities, reduce redundancy, and drive platform cohesion.
• Mentor engineers and rising architects to elevate technical expertise and leadership within the organization.
• Promote knowledge sharing across guilds, programs, and engineering communities.
• Conduct deep technical interviews and help identify candidates who raise the engineering bar.
• Champion behaviors that support a culture of excellence, inclusivity, and accountability.