T-Mobile

Human Resources

• Provide strategic direction, advising, and coaching to executive business leaders
• Improve business outcomes through organizational design, workforce planning, organization health, and effectiveness
• Drive strategic and operational plans aligned to People Account Team initiatives
• Oversee and drive program delivery
• Understand business and financial drivers and identify innovative, future-focused HR solutions
• Interpret and analyze data to uncover insights and guide decisions
• Conduct talent trending analysis, data visualization, predictive analysis, and external research
• Provide advice, coaching, and counsel on HR programs, organizational change, diversity, and development
• Promote a fair and equitable work environment
• Collaborate with cross-functional People Account Teams and Centers of Excellence
• Navigate sophisticated issues and drive results for the business
• Perform other duties and projects as specified by business management

Senior HR Strategic Partner

Financial Planning and Analysis

• Refine and develop financial models using sophisticated methods and best practices, focusing on promotional spend and breakage
• Analyze, design, and test enhancements and changes to data and reports
• Synthesize findings into business drivers and provide recommendations to drive change
• Develop and manage positive client relationships in a collaborative team environment
• Coordinate consolidation of financial outcomes, reports, and presentations
• Interface with Finance, Product, Marketing, and Accounting partners and leaders
• Provide analytical support for financial questions
• Analyze financial data behaviors and improve modeling capabilities

Senior Analyst, Finance – BTS Growth

Account Executive

• Generate leads and acquire new mid-market business accounts through prospecting, cold calling, and networking
• Develop and implement market strategies to penetrate new territories and strengthen existing customer relationships using sales tools and funnel management
• Enhance sales skills and product knowledge through continuous learning, training participation, and staying informed on industry trends
• Measure results and communicate progress and insights to leaders
• Perform other duties and projects as assigned by business management

Major Account Executive, Mid-Market Sales

• Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision
• Sell wireless solutions, including price plans, data services, handsets, and accessories
• Analyze customer needs and use solution-based selling techniques
• Recommend tailored T-Mobile products and services
• Negotiate and close deals
• Develop prospecting, call execution, and relationship management skills
• Participate in product training and sales meetings
• Create sales approaches, solutions, and proposals
• Utilize sales force automation
• Manage the sales funnel
• Report on sales activities and forecasts
• Acquire new small-business accounts with 1–9 employees
• Meet and exceed monthly sales quota objectives

Account Executive, Business Team Sales

SEO Marketing

• Support growth of organic search performance across T-Mobile’s digital properties
• Execute optimizations, conduct research, and deliver insights across multiple lines of business
• Identify opportunities to increase visibility, traffic, and conversions through data-driven recommendations
• Conduct competitive analysis and test-and-learn initiatives
• Execute the holistic SEO roadmap across Google, YouTube, Bing, and other social platforms
• Perform keyword research, content strategy, and on-page SEO implementation
• Assist with analytics projects, including problem analysis, solution implementation, and ongoing optimization
• Develop reporting and data visualizations to support business conversations and decisions
• Evangelize SEO best practices across the enterprise
• Gather and define enterprise reporting and analysis goals with partner teams
• Identify trends and insights from search behavior, user behavior, and competitive analysis
• Collaborate with SEO Managers and cross-functional partners

Associate SEO Manager

• Own and maintain the enterprise-wide financial model supporting T-Mobile’s Long-Range Plan and short- and long-term forecasts from the current year through a five-year horizon
• Build and maintain complex financial models using business drivers and data from various sources
• Assist in constructing executive-level presentations and present complex analytical findings clearly and compellingly
• Develop technical solutions to improve processes and reporting for forecasts and monthly actuals
• Develop working knowledge of key account/customer and financial concepts and tailor model frameworks to improve forecasting and reporting
• Collaborate with FP&A, Accounting, Financial Reporting, and other partners to consolidate and assess financial progress against goals and benchmarks
• Articulate findings in a clear, concise, and decision-impacting manner across the organization

Senior Finance Analyst – Long Range Planning

Program Manager

• Lead complex, cross-functional WFM initiatives from discovery and requirements through implementation, adoption, and continuous improvement
• Partner with data, reporting, and IT teams to improve WFM business intelligence, automation, and workflow capabilities across Power BI, SharePoint, and Verint
• Develop and support reporting and decision-support solutions that reduce reliance on manual data pulls, recurring report creation, and senior-level intervention
• Analyze operational and reporting data to identify trends, risks, opportunities, and actionable recommendations for workforce planning decisions
• Identify repetitive or fragmented processes and design scalable solutions using workflow automation, Power Platform, scripting, AI-enabled tools, or other enterprise technologies
• Support the health, accuracy, adoption, and continuous improvement of WFM reporting, data, and automation solutions
• Translate business needs into technical requirements and communicate complex data, findings, risks, and recommendations to technical teams, business partners, and leadership
• Manage program changes, dependencies, risks, vendor relationships, and cross-functional partnerships for timely delivery
• Shape the next generation of Workforce Management for Global Care, emphasizing data, reporting, and automation
• Influence ramp strategy, OT target-hour reporting, shrinkage guidance, and intraday productivity

Senior Program Manager – WFM

Manager

• Oversee the day-to-day execution of complex B2B service deliveries for large customers
• Ensure delivery performance meets critical financial and operational standards
• Manage deployment and activation of telecommunications products and services
• Maintain delivery control through disciplined coordination and proactive risk management
• Identify and escalate execution risks to safeguard service stability and customer confidence
• Collaborate with internal teams, vendors, and customer stakeholders
• Ensure seamless execution and transition to support teams
• Implement structured delivery practices to contribute to reliable service and operational excellence
• Monitor and report on key delivery metrics
• Support continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

Service Delivery Manager

• Prospect, cold-call, network, and generate leads under sales manager supervision
• Acquire new small-business accounts with 1–9 employees within an assigned geographic territory
• Achieve and surpass monthly sales targets and quotas
• Identify customer needs and use solution-based selling
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation, manage the sales funnel, and report on sales activities and forecasts
• Maintain and grow the customer base within a territory model
• Participate in product training and sales meetings
• Develop prospecting, call execution, and relationship-management skills with leadership

Account Executive, Business Sales

• Prospect, cold-call, network, and generate leads under sales manager supervision
• Acquire new SMB accounts within an assigned geographic territory
• Achieve and surpass monthly sales targets and quotas
• Identify customer needs and recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Create sales approaches, solutions, and proposals
• Utilize sales force automation, manage the sales funnel, and report on sales activities and forecasts
• Maintain and grow the customer base within a territory model
• Develop prospecting, call execution, and relationship management skills
• Participate in product training and sales meetings

Account Executive, SMB Sales

• Generate and work leads through prospecting, cold calling, and networking under sales manager supervision
• Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop skills in prospecting, call execution, and relationship management with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation
• Manage the sales funnel
• Report on sales activities and forecasts
• Maintain and grow the customer base within a territory model
• Acquire new small-business accounts with 1–9 employees and meet or exceed monthly sales targets

• Prospect, cold-call, network, and generate leads under sales manager supervision
• Acquire new small-business accounts with 1–9 employees within an assigned geographic territory
• Achieve and surpass monthly sales targets and quotas
• Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop prospecting, call execution, and relationship-management skills with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation, manage the sales funnel, and report on sales activities and forecasts
• Maintain and grow the customer base within a territory model

Account Executive, Business Sales – Mobile

Procurement

• Lead negotiations on site leasing, vendor, and supplier agreements, structuring terms that reduce cost and risk
• Own the deal process end to end, from initial terms through contract execution
• Build and maintain relationships with landlords, carriers, and suppliers
• Set negotiation and portfolio strategy tied to financial targets and business goals
• Guide and develop a team of negotiators/procurement professionals
• Bring new insights and better practices into deal sourcing and structuring
• Keep contracts and deal terms aligned with internal policy and external regulation
• Partner with senior stakeholders across the business to align negotiation strategy with company priorities

Senior Manager, Procurement – Portfolio & Lease Negotiations

Sales

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Use digital tools to demonstrate network coverage, service plans, and product features
• Complete required training on retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives
• Perform other duties and projects as assigned by business management
• Engage customers and facilitate their technology and service needs in a fast-paced retail environment
• Build product knowledge and demonstrate technology solutions throughout the customer shopping journey

Mobile Associate – Retail Sales

• Generate and work leads through prospecting, cold calling, and networking under sales manager supervision
• Identify customer needs and demonstrate T-Mobile’s value using solution-based selling
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop prospecting, call execution, and relationship management skills with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation, manage the sales funnel, and report on sales activities and forecasts
• Maintain and grow the customer base within a territory model
• Acquire new accounts and achieve or surpass monthly sales targets for small and medium-sized businesses