Service Delivery Manager

T-Mobile

Service Delivery Manager overseeing complex B2B telecom deployments for T-Mobile’s enterprise customers. Managing risks, stakeholders, delivery metrics, and transitions to support teams.

Posted 9/10/2026full-timeNew York City • Massachusetts, New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $95,400 - $172,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex B2B service delivery projects, ensuring operational excellence and customer satisfaction through effective risk management and collaboration with cross-functional teams. Proficient in telecommunications products and service delivery processes, with a focus on continuous improvement and performance monitoring.

Highest-signal resume keywords

B2B Service Delivery ManagementTelecommunications Products DeploymentRisk ManagementCross-Functional Team LeadershipPerformance Metrics Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementService Delivery ProcessesOperational Risk AssessmentDelivery CoordinationProcess Enhancement

Soft Skills

Strong Communication SkillsCollaborationProactive Problem Solving

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

TelecommunicationsB2B ServicesService StabilityOperational ExcellenceCustomer Confidence

About the role

Key responsibilities & impact

Oversee the day-to-day execution of complex B2B service deliveries for large customers
Ensure delivery performance meets critical financial and operational standards
Manage deployment and activation of telecommunications products and services
Maintain delivery control through disciplined coordination and proactive risk management
Identify and escalate execution risks to safeguard service stability and customer confidence
Collaborate with internal teams, vendors, and customer stakeholders
Ensure seamless execution and transition to support teams
Implement structured delivery practices to contribute to reliable service and operational excellence
Monitor and report on key delivery metrics
Support continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

Requirements

What you’ll need

Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field (Required)
Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
4-7 years managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)
4-7 years leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)
2-4 years identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)
Ability to plan, coordinate, and execute complex B2B service deliveries
Comprehensive understanding of wireless and telecom industry products, technologies, and service delivery processes
Skill in proactively identifying, assessing, and escalating execution risks
Ability to collaborate with internal teams, vendors, and customer stakeholders
Strong verbal and written communication skills
Ability to maintain control of delivery processes through disciplined coordination and thorough documentation
Capacity to apply structured delivery practices and strategic approaches
Skill in identifying opportunities to enhance service delivery practices and operational efficiency
At least 18 years of age
Legally authorized to work in the United States
Travel is not required
Not a DOT regulated position
Not a safety sensitive position

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Annual bonus or periodic sales incentive or bonus, based on role
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities