Senior Program Manager – WFM

T-Mobile

Sr Program Manager modernizing T-Mobile’s Global Care workforce management through reporting, automation, and data integration. Leading cross-functional programs using Power BI, SharePoint, Verint, and enterprise technologies.

Posted 9/10/2026full-timeFrisco • Kansas, Texas, Washington • 🇺🇸 United StatesSenior💰 $83,500 - $150,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Workforce Management initiatives, focusing on data analysis, reporting, and automation solutions. Proficient in translating business needs into technical requirements while managing cross-functional partnerships and program changes.

Highest-signal resume keywords

SQL ExperiencePower BI ExperienceWorkflow Automation ExperienceRelational Databases KnowledgeWorkforce Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReporting SolutionsProgram ManagementRequirements GatheringData QualityTroubleshootingBusiness IntelligenceDecision SupportAutomation SolutionsData Modeling

Soft Skills

LeadershipCommunicationCollaborationProblem-SolvingStakeholder Management

Tools & Technologies

Power BIPower AutomatePower AppsVBAVerintSharePointSnowflakeDatabricksMicrosoft ProjectWorkfront

Industry Keywords

Workforce ManagementContact-Center OperationsWorkforce AnalyticsAPIsIntegrationsUATProduction ImplementationAI-Enabled ToolsAutomationBusiness Recommendations

Tech Stack

Tools & technologies

SQLVBA

About the role

Key responsibilities & impact

Lead complex, cross-functional WFM initiatives from discovery and requirements through implementation, adoption, and continuous improvement
Partner with data, reporting, and IT teams to improve WFM business intelligence, automation, and workflow capabilities across Power BI, SharePoint, and Verint
Develop and support reporting and decision-support solutions that reduce reliance on manual data pulls, recurring report creation, and senior-level intervention
Analyze operational and reporting data to identify trends, risks, opportunities, and actionable recommendations for workforce planning decisions
Identify repetitive or fragmented processes and design scalable solutions using workflow automation, Power Platform, scripting, AI-enabled tools, or other enterprise technologies
Support the health, accuracy, adoption, and continuous improvement of WFM reporting, data, and automation solutions
Translate business needs into technical requirements and communicate complex data, findings, risks, and recommendations to technical teams, business partners, and leadership
Manage program changes, dependencies, risks, vendor relationships, and cross-functional partnerships for timely delivery
Shape the next generation of Workforce Management for Global Care, emphasizing data, reporting, and automation
Influence ramp strategy, OT target-hour reporting, shrinkage guidance, and intraday productivity

Requirements

What you’ll need

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Business, Finance, Economics, Sales, or related field
4–7 years of experience in organizational programs, project management, analytics, systems, or related area
2–4 years of supervisory or program-management experience
Strongly preferred: hands-on SQL experience querying, transforming, validating, and troubleshooting data
Strongly preferred: Power BI experience building data models, dashboards, visualizations, and back-end reporting solutions
Strongly preferred: workflow automation experience using Power Automate, Power Apps, VBA, scripting, AI-assisted development, or comparable technologies
Strongly preferred: relational databases, data structures, data quality, troubleshooting, and enterprise data platforms such as Snowflake or Databricks
Preferred: SharePoint-based solution design
Preferred: Verint or other Workforce Management platform experience
Preferred: Workforce Management, contact-center operations, or workforce analytics experience
Preferred: APIs, integrations, UAT, and production implementation
Preferred: AI-enabled tools supporting automation, analytics, and decision support
Preferred: Microsoft Project, Workfront, Airtable, or comparable project/work-management tools
Demonstrated ability to lead complex initiatives across multiple teams and stakeholders
Ability to interpret operational and reporting data and translate findings into business recommendations
Ability to translate between business and technical audiences
Ability to understand how data, technology, processes, people, and business decisions interact and design scalable solutions
Experience gathering requirements, defining business needs, partnering with technical teams, and translating data into actionable recommendations
Experience managing or supporting program budgets and investment decisions
At least 18 years of age
Legally authorized to work in the United States

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental, and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Annual bonus or periodic sales incentive or bonus, based on role
Career growth opportunities