Mobile Associate – Retail Sales

T-Mobile

Part-time T-Mobile retail associate helping customers with wireless products, service plans, and technology solutions. Building product knowledge and delivering personalized in-store service.

Posted 9/4/2026part-timeNorthbrook • Illinois • 🇺🇸 United StatesSeniorLead💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills in a retail environment, utilizing effective communication and problem-solving abilities to engage customers and meet their technology needs. Proficient in multitasking and collaborating with team members to enhance the overall customer experience.

Highest-signal resume keywords

Customer ServiceSalesCommunicationCustomer Problem SolvingChange Agility

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Engaging PeopleMultitaskingTeamwork Orientation

Tools & Technologies

Digital ToolsWireless Technology

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Retail EnvironmentCustomer ExperienceTechnology Solutions

About the role

Key responsibilities & impact

Develop proficiency in customer service and sales to deliver personalized technology and service solutions
Use digital tools to demonstrate network coverage, service plans, and product features
Complete required training on retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and team initiatives
Perform other duties and projects as assigned by business management
Engage customers and facilitate their technology and service needs in a fast-paced retail environment
Build product knowledge and demonstrate technology solutions throughout the customer shopping journey

Requirements

What you’ll need

High School Diploma/GED (Required)
6 months of customer service and/or sales experience in a retail environment (Preferred)
Change Agility (Required)
Communication (Required)
Customer Problem Solving (Required)
Customer Service (Required)
Engaging People (Required)
Multitasking (Required)
Sales (Required)
Teamwork Orientation (Required)
At least 18 years of age
Legally authorized to work in the United States
No travel required
Not a DOT-regulated position
Not a safety-sensitive position

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
On-the-job training
$5.00 per hour training pay
Annualized incentive target of $18,000/year after promotion to Mobile Expert
Guaranteed earnings of $20/hour inclusive of base pay and incentives