Supermicro

Full-stack Engineer

• Drive and support engineering activities for server and high-density system designs
• Lead system-level integration, bring-up, and validation of servers
• Interface with customers to analyze technical problems and provide solutions
• Proactively identify and escalate critical issues to senior management and vendors
• Ensure timely and effective resolution of product-related challenges
• Identify, escalate, and resolve critical engineering issues from the production line
• Support early PM sample builds and first factory builds
• Work with quality teams on documentation and analysis
• Research server architectures and emerging technologies
• Define and implement data center and server technologies
• Create proof of concepts and technical feature paper presentations
• Serve as a subject matter expert for product managers and system engineers on application benchmarks, including AI inferencing, server performance, networking, storage, and virtualization

Product Engineer

Product Manager

• Develop product roadmaps and lead development and integration of server/workstation system products
• Develop and deliver product strategy in partnership with marketing, engineering, and business development
• Create technical product requirements for cloud/data center infrastructure solutions based on customer requirements, industry trends, and business requirements
• Engage with senior executives, engineering, and product marketing stakeholders to convey capabilities and vision and understand challenges and requirements
• Escalate critical issues to senior management and vendors as needed
• Provide product training to internal teams, sales teams, and customers
• Provide third-level customer support to internal and external customers
• Collaborate with marketing and sales to promote products and interact directly with customers to sell products
• Conduct product definition strategy, research vertical-based customer solutions, and create go-to-market plans
• Engage in technical, product development, marketing, and pre/post-sales support activities

• Develop product roadmaps for internal teams and customers
• Develop customer relationships, promote appropriate products, and work with sales/FAE teams to close deals
• Research customer applications and provide feedback to engineering teams on product optimization
• Promote products to internal teams and customers
• Create positioning statements, marketing and sales training materials, and product specifications
• Present training materials to internal sales forces and external audiences
• Travel periodically to visit customers and attend trade shows
• Conduct competitive analysis and develop an industry partner ecosystem
• Drive technical issues to closure by coordinating resources and engaging engineering teams to duplicate and debug issues
• Serve as third-level technical support and provide pre-sales and post-sales support

Hardware Engineer

• Lead end-to-end design, schematic capture, and BOM selection for high-current server motherboard DC-DC power delivery systems
• Design multiphase VRMs, point-of-load regulators, and power management circuits
• Perform component sizing, worst-case stress analysis, power loss calculations, and SOA assessments
• Establish PCB power layer stackup constraints and high-current routing strategies
• Collaborate with CAD/layout engineers on power integrity and EMI compliance
• Direct hardware bring-up, loop stability compensation, dynamic load transient tuning, ripple/noise verification, and power efficiency profiling
• Drive root-cause investigations and failure analysis for board- and system-level power anomalies
• Coordinate with signal integrity, thermal, mechanical, firmware, and validation teams
• Interface with silicon partners and component vendors on custom part evaluations, roadmap alignment, and technical support
• Establish and document internal power design guidelines, review checklists, and validation standards
• Review junior engineers’ schematics and layout artwork and provide technical mentoring

Senior Hardware Engineer

Software Engineer

• Contribute to the design, development, and maintenance of Software Management and Diagnostic Tools
• Build automated software solutions for provisioning, monitoring, configuration, and troubleshooting across data center platforms
• Assist in configuring, running, and analyzing software and system performance benchmark workloads
• Troubleshoot software, automation, and integration issues and develop permanent solutions to improve reliability and maintainability
• Maintain technical documentation, APIs, and operational procedures for developed software solutions
• Collaborate with cross-functional teams to develop solutions addressing real-world system management and operational requirements
• Continuously evaluate new technologies and AI-assisted approaches to improve software development efficiency, diagnostics, and operational workflows

• Contribute to the design, development, and maintenance of Software Management and Diagnostic Tools
• Build automated software solutions for provisioning, monitoring, configuration, and troubleshooting across data center platforms
• Assist in configuring, running, and analyzing software and system performance benchmark workloads
• Troubleshoot software, automation, and integration issues and develop permanent solutions to improve reliability and maintainability
• Maintain technical documentation, APIs, and operational procedures for developed software solutions
• Collaborate with cross-functional teams to develop solutions addressing real-world system management and operational requirements
• Evaluate new technologies and AI-assisted approaches to improve software development efficiency, diagnostics, and operational workflows

Customer Support

• Develop and support quality assurance standards, scorecards, and evaluation processes
• Review service interactions and case activity for quality, accuracy, compliance, and customer experience
• Analyze quality trends, customer feedback, SLA performance, and operational metrics
• Identify recurring service gaps and recommend corrective actions
• Develop dashboards and reporting for quality and customer experience performance
• Partner with Service Operations, Training, PMO, and regional teams on improvement initiatives
• Support coaching and training needs identified through quality analysis
• Use Salesforce Service Cloud data to evaluate service performance and process adherence

Service Quality Analyst, Customer Experience

Business Analyst

• Develop workload forecasts and staffing/capacity models for Service Operations
• Analyze case volume, workload, staffing, productivity, utilization, and SLA performance
• Identify coverage gaps and recommend staffing or scheduling adjustments
• Develop dashboards, reports, and workforce performance metrics
• Partner with Service Operations leadership, QA, PMO, and regional teams on workforce planning
• Support implementation and optimization of workforce management processes and tools
• Use Salesforce Service Cloud and related operational data to support forecasting and analysis
• Identify opportunities for automation and continuous process improvement

Senior Service Workforce Management Analyst

• Develop product roadmaps for internal teams and customers
• Build customer relationships and promote appropriate products, working with sales and FAE teams to close deals
• Research customer applications and provide feedback to engineering teams to optimize products
• Promote products to internal teams and customers
• Create positioning statements, marketing and sales training materials, and product specifications
• Present training materials to internal sales teams and external audiences
• Travel periodically to visit customers and attend trade shows
• Conduct competitive analysis and develop industry partner ecosystems
• Drive technical issues to closure by coordinating resources and working with engineering teams to reproduce and debug issues
• Provide third-level technical support and pre- and post-sales support

Associate Product Manager

• Design and capture schematics for server motherboard DC-DC power delivery circuits, point-of-load regulators, auxiliary power rails, and power management logic
• Assist with active and passive component selection and calculate power loss, ripple, and thermal margins
• Review PCB placement, routing, and high-current trace geometry with PCB layout engineers
• Perform bench bring-up, signal verification, and functional characterization of server power rails
• Execute power validation measurements, including efficiency profiling, voltage ripple/noise, step-load transient response, power-up sequencing, and timing verification
• Assist in reproducing, isolating, and solving board- and system-level hardware defects with cross-functional engineering teams
• Create and maintain power design documentation, bills of materials, test procedures, validation reports, and issue-tracking logs
• Collaborate with thermal, signal integrity, firmware, and validation teams

Hardware Design Engineer

Technician

• Work primarily in a data center environment at customer sites
• Provide on-premise field repair at customer facilities
• Determine requirements and root causes of technical issues with customers in person
• Answer inquiries by clarifying, researching, locating, and providing information
• Perform hands-on work on servers, computers, and networking equipment
• Resolve technical problems by researching solutions, implementing fixes, and escalating unresolved issues
• Fulfill customer requests and complete or forward transactions
• Manage and correct escalations quickly and professionally
• Drive customer satisfaction through service excellence
• Collaborate with engineers, account managers, and developers
• Provide and contribute information such as fault triage and training materials
• Complete required training and certification exams
• Learn service and repair procedures for current, new, and updated systems
• Support the global service network and help build a world-class field engineering organization

Senior Service Technician

• Work primarily in a data center environment at customer sites
• Provide on-premise field repair at customer facilities
• Determine requirements and root causes of technical issues with customers in person
• Answer inquiries by clarifying, researching, locating, and providing information
• Perform hands-on work on servers and computer/networking equipment
• Resolve problems by researching solutions, implementing fixes, and escalating unresolved issues
• Fulfill customer requests and complete or forward transactions
• Manage and correct escalations quickly and professionally
• Drive customer satisfaction through service excellence
• Work with engineers, account managers, and developers
• Provide and contribute information such as fault triage and training materials
• Attend required training and complete certification exams
• Learn service and repair procedures for current, new, and updated systems

Field Engineer

• Support global customers and service teams
• Troubleshoot and isolate x86 component issues, including CPU, memory, PSU, and motherboard failures
• Analyze debug logs and system information for OS, CPU, memory, motherboard, GPU, PCIe, and AOC-related issues
• Use BMC tools and software for troubleshooting and diagnostics
• Resolve issues escalated from the L1 team and work with L3 on complex product issues
• Support root cause analysis, triage, and postmortem investigations through lab testing, engineering collaboration, and issue tracking
• Escalate unresolved issues to L3 with complete logs, details, diagnostics, and troubleshooting steps
• Maintain service escalations, documentation, records, and test logs
• Communicate technical issues, findings, and resolutions to customers, engineering teams, and management
• Perform basic configuration and troubleshooting of iSCSI, multipath fiber, RoCE, SAS, and network switches
• Create test plans, SOPs, best-practice guides, educational materials, and training documentation
• Drive customer success through documentation, training, education, and issue resolution
• Mentor and support junior service engineers
• Own escalated tickets and communicate directly with customers as the escalation owner
• Participate in CSD, engineering, partner, and L3 meetings
• Create at least two knowledge-base articles per week and contribute to SOP creation
• Maintain and improve technical skills through required education and certifications

Service Engineer

Project Manager

• Participate in cross-functional teams with Engineering, Commodity Management, Supply Chain, and Quality
• Partner with design engineering and operations to identify, document, and help mitigate program risks
• Support planning and execution of engineering development builds through production ramp
• Review vendor specifications
• Assist with product qualification plans
• Enter data accurately into company systems
• Support Sales, Engineering, and Procurement on customer-related cable issues
• Coordinate with system teams on cable requirements and solution options
• Track open issues and follow through with internal and supplier teams until resolution

Associate Project Manager

• Introduce cable solutions into Super Micro’s servers and storage systems based on market opportunities
• Provide product support for electrical, mechanical, and thermal aspects
• Troubleshoot cable-related issues as needed
• Articulate technology and product positioning to business and technical users
• Participate in cross-functional operations teams including Engineering, Commodity Management, Supply Chain, and Quality
• Partner with design engineering and operations technical teams to assess and drive program risks
• Plan and drive execution of engineering development builds through ramp-up
• Review vendor product specifications and perform product qualification plans
• Enter data accurately from varied sources into company database systems
• Support Sales, Engineering, and Procurement on customer-related cable issues
• Manage development of cable solutions with the System team
• Lead and manage a small team of product managers if needed