Supermicro

Support Engineer

• Provide technical support over phone and/or web to customers on hardware and software issues
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Determine requirements and/or root cause of technical issues by working with customers
• Answer inquiries by clarifying desired information; researching, locating, and providing information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Work with other engineers, account managers and developers
• Provide and contribute information such as fault triage and training materials
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)

Technical Support Associate

Customer Success Manager

• Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
• Manage Customer escalations and return-material-authorizations (RMAs).
• Coordinate multiple sites and functions to exceed customers' expectations.
• Own results of Pre-Sales, Post-Sales and Customer satisfaction.
• In charge of delivering growth and maintaining an opportunity pipeline.
• Relationship management with Customer at executive/resolution-making levels.
• Accountable for projects/initiatives and drives site focus on efficiency programs.
• On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
• Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
• In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
• In charge of making process improvements and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Control of tracking risks on the business and reporting to SMC business accordingly.
• Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
• Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.

Senior Sales Manager – Customer Success

Systems Engineer

• Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
• Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
• Support on-site deployment and validation activities at customer data centers, requiring travel to customer sites as needed.
• Lead or participate in failure analysis for critical issues and prepare 8D reports, clearly documenting root causes, corrective actions, and preventive measures.
• Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
• Participate in customer and internal issue review meetings, providing technical updates and recommendations.
• Support global team collaboration to maintain continuous validation coverage and timely response for high-priority projects across time zones.
• Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.

System Validation Engineer

Business Development Rep

• Support the executive management in developing integrated communications strategies
• Taiwan, US, and international countries governments, customers relationship developing and build-up
• Address the issue and crisis management with a good hand at related internal and external communication
• Advanced in project management with the ability to manage multiple projects, set priorities, and allocate resources in an intelligent manner
• Promote Supermicro reputation with Marketing
• Ad Hoc project assigned

Senior Director of Business Development

Engineer

• Responsible for component placement, constraint setting, trace routing, gerber out review of server mother boards / add-on cards / backplane products.
• Collaborate with hardware engineers, mechanical engineers, power engineers, thermal engineers, SI engineer and other teams for PCB design timely to ensure the quality of the products.
• Provide gerber out related documents for CM and PCB vendor.
• Reply PCB vendor's engineering question timely.
• Co-work with external layout house and provide timely review and suggestion.
• Perform other duties as assigned.

Senior Layout Engineer

Manager

• Lead and manage a cross-functional technical team providing on-site, remote, and customer-facing support across Saudi Arabia and the Middle East region, with plans to expand into EMEA.
• Act as a technical authority for server hardware issues, with emphasis on Supermicro systems and GPU-based rack-scale deployments.
• Drive root cause analysis and continuous service improvements to enhance operational efficiency.
• Manage SLAs, KPIs, and field service performance; optimize processes for service desk and on-site support.
• Recruit, train, and mentor technical and logistics staff to build a high-performance, accountable team.
• Oversee special handling requirements and hardware depot operations, including inventory, distribution, and receipt management.
• Handle customs documentation and ensure compliance with UAE import/export trade laws and licensing requirements.
• Coordinate international shipments and work with logistics partners to meet timelines while optimize cost, routes and delivery timelines.
• Obtain and maintain permits, licenses, and special certifications for importing/exporting server hardware.
• Act as the regional point of contact for all logistics, import/export, compliance challenges and regulatory bodies to ensure smooth operations.
• Proactively address shipment delays, customs hold, and compliance challenges and create contingency plans to avoid disruptions.
• Support pre-sales and post-sales technical discussions, including customer onboarding and project planning.

Senior Manager, Global Service

Director

• Oversee daily production activities across multiple lines to meet aggressive output targets for AI GPU servers.
• Implement Advanced Planning and Scheduling (APS) to maximize resource utilization.
• Drive initiatives to achieve industry-leading First Pass Yield (FPY).
• Lead root-cause analysis for production bottlenecks or technical failures in high-complexity AI systems.
• Supervise the specialized testing environments required for AI servers, including high-wattage burn-in processes and liquid cooling leak testing.
• Lead the implementation of Manufacturing Execution Systems (MES) and AI-driven predictive maintenance to minimize downtime and enhance shop floor transparency.
• Manage production budgets effectively, focusing on reducing scrap rates, optimizing labor costs, and implementing Lean Manufacturing principles to eliminate non-value-added activities.
• Ensure the production environment complies with rigorous safety standards, particularly regarding the handling of heavy rack movements and high-voltage power testing.

Director, Server Production

Layout Manager

Field Engineer

• Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
• Service and diagnose issues with replaceable components in various GPU systems.
• Resolve escalations promptly and provide Linux support when necessary.
• Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.
• Travel to data centers to address customer issues and deliver hands-on training.
• Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
• Manage time efficiently, work flexible hours, and travel between data center locations as required.
• Produce detailed reports and metrics on data center operations and performance.

Service Engineer

Technical Account Manager

• Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
• Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
• Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
• Gather and compile technical support documentations for training help desk and field engineers
• Manage various escalations from the customers and direct them appropriately
• Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
• Plan and coordinate onsite integration activities
• Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.
• Travel is required (up to 25%)

• Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
• Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
• Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
• Gather and compile technical support documentations for training help desk and field engineers
• Manage various escalations from the customers and direct them appropriately
• Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
• Plan and coordinate onsite integration activities
• Ability to lift up to 40 lbs. and ability to utilize a 'buddy system' for products weighing more than 50 lbs.
• Travel is required (up to 25%)

QA Engineer

• Lead technicians to execute incoming quality control (IQC) for raw materials and components
• Manage IQC input/output schedules to optimize inspection efficiency
• Create, update, and maintain Standard Inspection Procedures (SIP)
• Handle material quality issues and exceptions
• Conduct preliminary failure analysis on materials
• Provide timely feedback on quality issues to supplier quality windows
• Collaborate with buyers to provide technical support and material quality evaluations
• Review and analyze IQC team inspection data and KPIs

Senior Production Quality Engineer

• Automate the software build, installing and provisioning on Ubuntu OS and maintain the DevOps Environment to suit different System configuration requirements.
• Requires understanding of Linux System administration and developing baseline OS installs.
• Automate provisioning of test nodes, including BIOS/BMC configuration.
• This role also includes developing automated test content that integrates with the test automation framework.
• You will maintain scalable test modules in python.
• Create scripts and tools that interact with databases to log test results and interface with frontend dashboards for real-time reporting.
• Write clean, maintainable, and well-documented code following best practices in Software Engineering
• Provide support and work collaboratively with team members

Senior Software Engineer – System Validation

Application Engineer

• Responsible for technical services and work directly with customers resolving technical issues including server systems, PC systems and computer peripherals
• Identifying technical issues and resolve computer hardware & software problems
• Establish and maintain lines of communication with sales team to discuss services and technical issues
• Continually develop knowledge base of current and new products
• Create and maintain professional relationships with customers
• Provide service to effectively resolve customer concerns and issues
• Help 24hrs technical support phone/email and weekly FAQ