Supermicro

Systems Engineer

• Work with production to ensure product quality in both pilot run (NPI) and sustain stages
• To assist PM on processing customer’s questions/issues and internal process
• Support sales teams with BOM validations and recommendations
• Provide technical Support (including on-site) – region including China, Japan, EU and US
• Cross-department communication for develop test and troubleshooting
• Pro-actively engages in learning and researching new product technologies as well as Supermicro's extensive portfolio of hardware and solutions

Senior System Engineer

Business Development Rep

• Approach new customers in the enterprise, supercomputing field and cold calling
• Expand existing client accounts for new business development and project opportunities.
• Qualify opportunities; create target lists for vertical markets
• Strategically position Super Micro’s products and services
• Promote the right product to the right customer
• Develop relationships, communicate product, and market information
• Develop superior customer service relationships with prospects and work with sales teams to close deals
• Identify business opportunities
• Work as part of a team and closely with other departments within the organization
• Produce reports as necessary

Senior Business Development Manager

Project Manager

• Oversee and manage project activities, ensuring timelines, resources, and objectives are met to maximize customer and project satisfaction
• Collaborate with project managers and design engineers to develop comprehensive design proposals and detailed delivery plans that align with customer expectations
• Coordinate with integration, solutions, testing, and production teams to ensure smooth transitions from prototyping to mass production
• Identify and mitigate potential project risks, particularly related to the complexities of onsite server rack deployments, and develop corrective action plans as needed
• Participate in pre-sales activities to support business development and in post-sales activities to ensure customer satisfaction
• Lead or participate in meetings to discuss project status, timelines, and deployment requirements, ensuring alignment with the customer’s data center infrastructure
• Develop and improve cross-departmental frameworks to ensure efficient project delivery and success
• Conduct regular reviews with internal teams to assess project progress, resolve challenges, and streamline processes, with a focus on handling small orders and first article rack installations
• Assist in project documentation and work to identify and eliminate blockers that hinder progress
• Continuously seek process improvements to reduce redundancy and enhance efficiency
• Ensure that server rack installation processes adhere to industry standards and best practices, continuously seeking to improve these processes
• Supervise and coordinate the physical installation of server racks, ensuring proper placement, alignment, and cable management, meeting all project specifications
• Provide post-installation support, addressing customer inquiries and concerns to ensure their satisfaction with the installed server racks.

Sales

• Develop net new enterprise customers across targeted verticals and industries as strategized.
• Hunt, qualify, and close new opportunities; create and execute target lists for vertical markets.
• Build and maintain strong, credible relationships with C-Level executives and key decision-makers.
• Consistently achieve and exceed sales quotas through effective territory and account management.
• Negotiate pricing, manage order processes, and resolve credit/return issues as needed.
• Design and implement scalable, tech-enabled sales processes, integrating AI and automation into lead management, qualification, and outreach.
• Partner with Sales, Marketing, Data Science, and IT to identify business challenges and deliver process and system improvements.
• Own Salesforce strategy and execution, including lead scoring, opportunity management, and reporting.
• Collaborate with analytics teams to monitor KPIs, identify performance gaps, and drive continuous improvement.

Sales Manager

Field Engineer

• Primarily work in a data center type of work environment to provide technical support onsite for key customers on hardware and software issues
• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under the Technical Account Manager's direction and take ownership of customer base
• Demonstrate and completely the ability to be self-sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
• Determines requirements and/or root cause of technical issues by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Ability to produce meaningful reports and metrics is a plus
• Ability to work be for 24 x 7 Shift Coverage and/or flexible shifts including weekends and holidays if needed
• Travel is required (up to 25% or more)

Service Engineer

• Primarily work in a data center type of work environment to provide technical support onsite for key customers on hardware and software issues.
• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under the Technical Account Manager's direction and take ownership of customer base
• Demonstrate and completely the ability to be self-sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
• Determines requirements and/or root cause of technical issues by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Ability to produce meaningful reports and metrics is a plus
• Ability to work for 24 x7 Shift Coverage and/or flexible shifts including weekends and holidays if needed
• Travel is required (up to 25% or more)

• Primarily work in a data center type of work environment to provide technical support onsite for key customers on hardware and software issues.
• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under the Technical Account Manager's direction and take ownership of customer base
• Demonstrate and completely the ability to be self-sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
• Determines requirements and/or root cause of technical issues by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Ability to produce meaningful reports and metrics is a plus
• Ability to work be for 24 x7 Shift Coverage and/or flexible shifts including weekends and holidays if needed
• Travel is required (up to 25% or more)

• Uncover data centers opportunities in SEA AI growth market esp. Sovereign AI
• Build partner eco-system for joint engagement in these opportunities
• Own and build relationship with senior executives in key partners
• Collaborate internally and external to close large data center opportunities

Sales Director

• Lead Sales to achieve our business objectives
• Continue developing the current key accounts in country and acquire new ones
• Open direct accounts or route deals through the channel
• Responsible for Enterprise and large SI/VARs development in the UK
• Able to drive projects to success throughout the complete Sales cycle
• Achieve high customer satisfaction
• Develop relationships with Supermicro technology partners when needed

Senior Director, Sales

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under Technical Account Manager direction and take ownership of customer base
• Demonstrate ability to be self-sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
• Determines requirements and/or root cause of technical issues by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• The ability to produce meaningful reports and metrics is a plus
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Travel is required (up to 25%)