Service Engineer

Supermicro

Service Engineer supporting Supermicro’s server, storage, networking, and GPU solutions. Troubleshooting escalated customer issues and driving root-cause resolution across global service and engineering teams.

Posted 9/10/2026full-timeSan Jose • California • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting x86 components, including CPU, memory, and motherboard failures, while effectively communicating technical issues and resolutions to customers and engineering teams. Proficient in using BMC tools and diagnostic software to support complex GPU servers and networking environments.

Highest-signal resume keywords

Troubleshooting X86 ComponentsBMC Tools ExperienceLinux Operating System ProficiencyStrong Analytical SkillsCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debugging ToolsSystem-Level TroubleshootingMotherboard Design KnowledgeNetworking TechnologiesStorage ControllersRedfish ExperienceVirtualization EnvironmentsISCSI ConfigurationMultipath Fiber KnowledgeRoCE Configuration

Soft Skills

Excellent Communication SkillsAnalytical ThinkingCritical ThinkingTeam CollaborationMentoring

Tools & Technologies

IPMIBMC ToolsVMwareWindows ServerLinux

Certifications & Qualifications

Bachelor’s Degree in Electrical EngineeringBachelor’s Degree in Computer ScienceApplicable Certifications

Industry Keywords

GPU ServersStorage SystemsNetworking EnvironmentsEnterprise GPU PlatformsTechnical Documentation

Tech Stack

Tools & technologies

LinuxVMware

About the role

Key responsibilities & impact

Support global customers and service teams
Troubleshoot and isolate x86 component issues, including CPU, memory, PSU, and motherboard failures
Analyze debug logs and system information for OS, CPU, memory, motherboard, GPU, PCIe, and AOC-related issues
Use BMC tools and software for troubleshooting and diagnostics
Resolve issues escalated from the L1 team and work with L3 on complex product issues
Support root cause analysis, triage, and postmortem investigations through lab testing, engineering collaboration, and issue tracking
Escalate unresolved issues to L3 with complete logs, details, diagnostics, and troubleshooting steps
Maintain service escalations, documentation, records, and test logs
Communicate technical issues, findings, and resolutions to customers, engineering teams, and management
Perform basic configuration and troubleshooting of iSCSI, multipath fiber, RoCE, SAS, and network switches
Create test plans, SOPs, best-practice guides, educational materials, and training documentation
Drive customer success through documentation, training, education, and issue resolution
Mentor and support junior service engineers
Own escalated tickets and communicate directly with customers as the escalation owner
Participate in CSD, engineering, partner, and L3 meetings
Create at least two knowledge-base articles per week and contribute to SOP creation
Maintain and improve technical skills through required education and certifications

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering, Computer Science, or equivalent technical work experience of at least 5 years
5+ years engineering experience supporting complex GPU servers, storage systems, networking environments, and enterprise GPU platforms
Hands-on experience with IPMI, BMC tools, and server management technologies
Experience working with Linux, VMware, and Windows Server operating systems
Strong understanding of x86 architecture and system-level troubleshooting
Experience using debug and diagnostic tools for PCIe, CPU, memory, and motherboard issue isolation
Knowledge of motherboard design, networking technologies, cabling, network switches, and storage controllers
Experience with Redfish, virtualization environments, and VM technologies
Knowledge of iSCSI, multipath fiber, RoCE, SAS, and network switch configurations
Excellent communication skills with the ability to work effectively with customers, partners, and engineering teams during challenging situations
Must be fluent in English
Strong analytical, troubleshooting, and critical-thinking skills
Ability to work independently while collaborating effectively within a team environment
Must be able to work swing and graveyard shifts and, depending on assignment, weekends
Travel required up to 25%
Complete required education courses within one month of release and obtain applicable certifications

Benefits

Comp & perks

Comprehensive benefits package
Potential bonus compensation
Potential equity award programs