Senior Service Technician

Supermicro

Senior field technician repairing Supermicro server systems at customer data centers. Resolving hardware issues and supporting Supermicro’s global post-sales service network.

Posted 9/10/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing hardware, particularly in data center environments, while ensuring high levels of customer satisfaction through effective communication and conflict resolution. Proficient in hands-on work with servers and networking equipment, with a commitment to ongoing training and certification.

Highest-signal resume keywords

TroubleshootingCustomer ServiceHardware RepairLinuxNetworking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DebuggingTroubleshootingRepairServer ManagementNetworking EquipmentSupermicroEMCDELLHPTouch-Typing

Soft Skills

Conflict ResolutionCustomer CommunicationCollaboration

Tools & Technologies

Pallet JackForklift

Certifications & Qualifications

Field Engineering Certification

Industry Keywords

Data CenterTechnical SupportService ExcellenceField RepairCustomer Satisfaction

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Work primarily in a data center environment at customer sites
Provide on-premise field repair at customer facilities
Determine requirements and root causes of technical issues with customers in person
Answer inquiries by clarifying, researching, locating, and providing information
Perform hands-on work on servers, computers, and networking equipment
Resolve technical problems by researching solutions, implementing fixes, and escalating unresolved issues
Fulfill customer requests and complete or forward transactions
Manage and correct escalations quickly and professionally
Drive customer satisfaction through service excellence
Collaborate with engineers, account managers, and developers
Provide and contribute information such as fault triage and training materials
Complete required training and certification exams
Learn service and repair procedures for current, new, and updated systems
Support the global service network and help build a world-class field engineering organization

Requirements

What you’ll need

High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus
Minimum of 5 years of experience in debugging, troubleshooting, or repair in the hardware industry, preferably computer and/or server products
Hands-on experience with servers such as Supermicro, EMC, DELL, or HP is a plus
Experience talking with customers and conflict resolution
Touch-type 40+ WPM
Relevant experience, including military experience or CLEP, may be counted towards degree
Background in Linux or networking is a plus
Ability to travel 15 days per year
Must have authorization to work in the US without sponsorship
Ability to lift 50 lbs
Ability to use a buddy system for moving objects over 50 lbs
Ability to operate a pallet jack and forklift efficiently and safely, where applicable
Comfortable working in an environment with exposure to noise
Available to work weekends; schedule varies according to site operational needs
Physical dexterity necessary to perform job functions in a data center environment

Benefits

Comp & perks

Flexible hours and/or flexible shifts, including weekends and holidays if needed
Required training and certification exams
Equal opportunity employment and diversity commitment