Service Quality Analyst, Customer Experience

Supermicro

Service quality analyst evaluating global service operations, customer interactions, and performance metrics. Improving consistency and customer experience for Supermicro’s infrastructure technology solutions.

Posted 9/10/2026full-timeSan Jose • Arizona, California, Nevada, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance standards, performance metrics, and customer experience analysis. Proficient in utilizing Salesforce Service Cloud for evaluating service performance and driving improvement initiatives.

Highest-signal resume keywords

Quality Assurance ProgramsSalesforce Service CloudAnalytical SkillsPerformance Metrics DevelopmentCustomer Experience Evaluation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssurancePerformance MetricsData AnalysisReportingService Operations

Soft Skills

CommunicationOrganizationProblem-Solving

Tools & Technologies

Salesforce Service Cloud

Industry Keywords

Customer ExperienceQuality StandardsSLA PerformanceOperational MetricsCoaching and Training

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop and support quality assurance standards, scorecards, and evaluation processes
Review service interactions and case activity for quality, accuracy, compliance, and customer experience
Analyze quality trends, customer feedback, SLA performance, and operational metrics
Identify recurring service gaps and recommend corrective actions
Develop dashboards and reporting for quality and customer experience performance
Partner with Service Operations, Training, PMO, and regional teams on improvement initiatives
Support coaching and training needs identified through quality analysis
Use Salesforce Service Cloud data to evaluate service performance and process adherence

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience
5+ years of quality assurance, customer experience, service operations, or related experience
Experience developing or administering QA programs, scorecards, or performance metrics
Strong analytical and reporting skills
Salesforce Service Cloud experience preferred
Excellent communication, organization, and problem-solving skills

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs