Senior Service Workforce Management Analyst

Supermicro

Workforce management analyst forecasting service demand and staffing for Supermicro’s server, storage, and networking solutions. Improving coverage, utilization, reporting, and SLA performance.

Posted 9/10/2026full-timeSan Jose • Arizona, California, Nevada, Texas, Utah • 🇺🇸 United StatesSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management, capacity planning, and operational analytics, with a strong focus on forecasting, staffing models, and performance metrics. Proficient in utilizing Salesforce Service Cloud and Power BI for data analysis and reporting.

Highest-signal resume keywords

Workforce ManagementCapacity PlanningForecastingSalesforce Service CloudData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workload ForecastingStaffing ModelsOperational ReportingExcelPower BIProductivity AnalysisUtilization AnalysisSLA Performance AnalysisProcess ImprovementAutomation

Soft Skills

Analytical SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

Salesforce Service CloudPower BI

Industry Keywords

Service OperationsWorkforce PlanningCapacity ModelsPerformance MetricsContinuous Improvement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop workload forecasts and staffing/capacity models for Service Operations
Analyze case volume, workload, staffing, productivity, utilization, and SLA performance
Identify coverage gaps and recommend staffing or scheduling adjustments
Develop dashboards, reports, and workforce performance metrics
Partner with Service Operations leadership, QA, PMO, and regional teams on workforce planning
Support implementation and optimization of workforce management processes and tools
Use Salesforce Service Cloud and related operational data to support forecasting and analysis
Identify opportunities for automation and continuous process improvement

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience
7+ years of workforce management, capacity planning, operations analytics, or related experience
Experience with forecasting, scheduling, staffing models, and operational reporting
Strong Excel and data-analysis skills
Power BI or similar reporting experience preferred
Salesforce Service Cloud experience preferred
Strong analytical, communication, and problem-solving skills
Role can be based in California, Nevada, Utah, Arizona, or Texas

Benefits

Comp & perks

Comprehensive benefits package
Potential bonus compensation
Potential equity award program participation