Staples Promotional Products

Accounts Receivable

• Collect cash for open Accounts Receivable.
• Follow up on a regular basis with the customer until a payment resolution is received.
• Escalate to the Team Lead if/when problems or concerns arise.
• Ability to research Accounts Receivable issues and reconcile payment remittances.
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
• Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
• Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
• Independently perform root cause analysis on customer issues.
• Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
• Independently communicate with customer’s Accounts Payable Supervisors, Managers and Directors.

Accounts Receivable Specialist

Account Executive

• Manage strategic accounts with regional, super-regional, and national footprints, ensuring exceptional service and growth.
• Lead weekly Customer Ownership Team calls to collaborate with support team members and address client needs.
• Visit customer locations to close furniture deals and introduce new products and service solutions.
• Identify and resolve account support weaknesses by developing value-added solutions with internal teams.
• Coordinate responses to high-priority account manager requests, including required site visits.
• Facilitate administrative work through Customer Success Consultants to maximize selling time.
• Communicate effectively with C-level executives, vendor partners, and internal customers.
• Develop and execute growth strategies for complex and high-touch accounts.

Key Account Executive, Contract Furniture

Sales Engineer

• Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
• Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
• Partner closely with Sales leaders and Business Development teams
• Manage team workload, priorities, and metrics
• Act as escalation point for complex customer issues
• Lead change management within go-to-market models
• Use data to identify trends, coaching, and process improvements
• Design scalable onboarding solutions
• Balance customer satisfaction with operational efficiency

Team Manager, Sales Engineering

Analyst

• Translate analytical findings into easy-to-understand and actionable business information for colleagues and partners.
• Conduct analysis on actual and forecasted impact of pricing requests and make recommendations to the business to maintain market competitiveness considering profitability and growth rates.
• Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives.
• Work closely with pricing colleagues to collaborate on achieving team and company initiatives and goals. Build partnerships with colleagues across Staples.
• Develop business strategies and reports that will drive growth, profitability, and competitive success for Staples in the face of business transformation that improve selling profits and shape demand.
• Support pricing activities for public sector and government‑aligned accounts, ensuring alignment with established contractual terms and internal controls.
• Partner with cross‑functional stakeholders to support pricing processes and ensure accuracy, consistency, and adherence to applicable regulatory and contractual requirements.
• Assist with the preparation, review, and analysis of recurring pricing and compliance‑related reporting to support internal governance and business decision‑making.
• Contribute to ongoing process improvement efforts by identifying opportunities to increase efficiency, standardization, and scalability within pricing workflows.
• Support execution of pricing changes and account‑specific pricing actions, including analysis of margin and profitability impacts.

Senior Analyst, Public Sector Pricing

Customer Support

• The Support Representative will make outbound phone calls, handle inbound phone calls, emails, and chat sessions directly from our customers, stores and vendors. (This includes providing service and solutions as it relates to the business)
• Identify opportunities and point our customers in the proper direction for resolution
• Log all contacts and calls and document all interactions in Salesforce. Create work orders and service events using our systems
• Utilize the different levels of the organization to ensure great customer service is always reached.
• Communicate professionally to our customers and speak in terms that can be understood. Provide options and sales opportunities when the situation requires it as well as closing and processing sales through the Staples systems
• The Support Representative will be working from home and must have the required workspace and reliable high-speed internet

Support Representative

• Drive Profitable Facility Solutions Sales Growth: Execute daily outbound and inbound customer engagement to retain and grow profitable Jan/San and Breakroom sales—including cleaning chemicals and supplies, janitorial paper and dispensers, hand soaps and sanitizers, safety supplies, breakroom products, and total coffee programs—while increasing customer share of wallet.
• Maintain Opportunity Velocity: Consistently identify, qualify, and advance new opportunities while progressing active deals through the pipeline to closed-won outcomes.
• Execute Disciplined Book Coverage: Manage regular customer touchpoints and follow-up across your assigned Mid-Market Commercial book of business to ensure consistent engagement and pipeline momentum.
• Leverage Digital Tools & Data: Utilize CRM and sales enablement tools to manage pipeline, prioritize opportunities, track deal progression, and ensure timely next steps based on customer insights and data. • Deliver Effective Customer Engagement: Build and maintain productive relationships with customer buyers and influencers, apply effective discovery techniques, and recommend relevant Facility Solutions products and programs.
• Pricing, Quoting & Closing Execution: Support pricing and quoting activities for assigned opportunities and RFPs; present quotes, address objections, and close business within established guidelines and approval frameworks.
• Collaborate to Support Customer Outcomes: Partner with internal sales, pricing, and support teams to execute opportunities, resolve issues, and support customer needs.
• Ensure Program Compliance: Maintain adherence to customer programs, pricing structures, and compliance requirements across assigned accounts and users.

Inside Account Executive, FS Comm

Manager

• The Regional Fleet Safety Manager is responsible for the execution and implementation of policies, procedures, and standards designed to positively influence safety within the transportation network.
• Communicate and partner closely with site and regional fleet leadership, and the EHS team to execute and maintain a best-in-class transportation safety program.
• Primary duties include serving as regional fleet safety support to standardize and harmonize the execution of fleet safety, driver engagement, and regulatory compliance programs.
• Maintain compliance programs with OSHA, NFPA, and DOT FMCSA to include driver qualification, driver training, safety engagement, collision reductions, and continuous improvement strategies.
• Execute large scale, complex programs.
• Simplify, streamline, and automate business functions to eliminate waste.
• Review incident investigation quality and effectiveness of root causes and corrective actions taken.
• Provide weekly and monthly leadership update reports of fleet safety improvements, project status, and glidepath to strategic targets.
• Develop and implement layered process audits to ensure programs effectiveness.
• Monitor CSA scores, fleet performance, and develop strategies for improvement.
• Maintain ability to transition between tactical, strategic, and technical levels rapidly.
• Identify new use cases for technology and automation in risk reduction campaigns.
• Apply knowledge of project management and lean six sigma methodology.

Regional Manager – Fleet Safety

• Provide strong leadership in community, customer service, sales, and team development.
• Deliver profitable growth of sales and services within the district. Direct the planning, development, execution and monitoring of store business plans designed to meet or exceed sales and service objectives.
• Create a district-wide culture where all associates are engaged, trained and empowered to create a world-class customer experience.
• Actively attract and retain a high performing team. Constantly evaluate workforce analytics to develop clear succession planning strategies and support General Managers in creating talent strategies, personnel acquisition and staff level management to achieve and maintain store and district operational requirements.

District Manager

Business Development Rep

• Prospecting and acquiring new accounts, with emphasis on Canada’s Fortune 500 companies and other strategic targets.
• Maintaining a deep understanding of SPP capabilities, brand positioning, product offerings, and operational processes.
• Translating customer needs into clear solutions and managing proposal development, negotiation, and contracting to secure new account wins.
• Developing and delivering high-impact pitches and proposals, and leading RFP responses independently or in collaboration with Staples Canada, SPP Global, and HQ teams.
• Partnering cross-functionally with Sales, Marketing, Merchandising, Creative, Graphics, and Account Services to support pitches and ensure smooth onboarding of new accounts.
• Coordinating with Sales Enablement to identify margin opportunities and maximize profitability across deals.
• Managing opportunities through the sales cycle using CRM tools (Salesforce) for pipeline management and revenue forecasting.
• Effectively balancing outreach, meetings, and follow-ups in a fast-paced, target-driven environment.

Outside Business Development Representative

• Identify emerging trends, technologies, and opportunities for research & development.
• Conduct extensive market research and competitive analysis to stay informed about industry best practices and disruptive technologies in sales.
• Lead pilot projects to test and evaluate innovative solutions, gathering data and feedback to inform scalable implementations.
• Develop and manage Proof of Concepts (PoCs) for innovative sales tools and platforms, assessing their feasibility and potential impact.
• Work with stakeholders to define requirements for innovative solutions and translate them into actionable project plans.
• Establish key performance indicators (KPIs) to measure the success and ROI of innovation initiatives.
• Maintain detailed documentation of research findings, innovation strategies, and project outcomes.

Senior Business Analyst

Director

• Develop team with a deep understanding of customer needs and shopping behaviors through research efforts, field feedback, and frequent live interactions on store visits. Create market-leading selling strategies leveraging presentation, pricing, promotion, and associate engagement inspired by the customer.
• Develop a realistic and effective business plan and account for strategic implications for each product line to achieve budgeted goals in sales, margin, supply chain impact including turns, and drive execution of plan. Anticipate changes and identify alternatives for driving sales in face of negative trends. Develop and approve disposition plans.
• Develop, execute, and effectively communicate to the highest levels of the company strategy for product lines taking into account cross-functional implications and guiding others in business plan execution. Review business plans to ensure plans alignment with company strategic objectives and goals.
• Choose items and vendors for product lines. Develop innovative opportunities to increase earnings, reduce costs and maximize effectiveness and stimulate this innovation in others. Expert level negotiating expected with vendors for lower total delivered cost, volume incentives, rebates, advertising and other applicable allowances. Construct and drive creative marketing programs in their category. Lead team in identifying future opportunities to meet vendor expectations that align with Staples long term goals.
• Expert level merchandising of assigned line(s) demonstrating innovation, creativity, and proven results in driving sales and profitability while ensuring service levels with minimum inventory investment and maximum gross margin. Effectively manage impact on total supply chain by leveraging knowledge of inventory turns and logistics to secure best delivered costs. Lead others in their assigned product lines. Proactively engage suppliers in supply chain improvement initiatives.
• Review and approve financial and item forecasts with Planners and supervise others in their product lines. Responsible for developing strategies to consistently deliver adjusted margin. Collaborate with Planner and incorporate Planner in the development of financial and item forecast.
• Create and help implement new programs and partner effectively with Marketing, POG, Inventory Management, Stores, NAD and other functional areas as needed to achieve corporate goals.
• Utilize appropriate resources to gather data. Facilitate the sharing of business insights among team members and increase team productivity by proactively sharing knowledge and information.
• Interpret financial statements, total cost to serve the product, financial levers and metrics used in merchandising to understand current and future trends. Identify exceptions and seek additional information when data discrepancies are found. Help others develop financial skills for their product line (s).
• Facilitate discussions to enable teams or diverse groups to recognize and achieve common goals. Resolve communication barriers to increase productivity. Anticipate problems or issues within team.
• Demonstrate expertise in processes; identify process inefficiencies and process performance gaps. Viewed as a process expert within merchandising and within cross-functional teams. Lead team in executing best practices to their business.
• Lead others through difficult decisions. Supervise and develop Product Specialists, and all levels of Category merchants setting and managing to goals and reviewing performance regularly.

Senior Director – Merchandising

Account Manager

• Act as a sales resource that will assist and support the Technology Account Executive (AE) within their existing customer base and uncover and develop new opportunities.
• Ensure that Customers aligned to the Technology Account Executives book of business have positive experiences which increases their satisfaction with Technology products and services.
• Responsible for supporting the relationships with Customers, monitoring the delivery of all products, services, and programs to them by partnering with Project Managers and Customer Service for large and Complex projects.
• Focus on customer retention and the following activities: Penetrate accounts with multiple locations with local buying decisions, assist in growth of new customers, support the Sales Team.

Key Account Representative, Technology

Designer

• Provide comprehensive design support to multiple Key Account Executives (KAEs) across a range of projects.
• Partner with KAEs in client engagements, project needs assessments, space planning, furniture specification, and development of tailored workplace solutions.
• Actively contribute to the promotion and delivery of interior design services through client presentations, drawings, and visualizations that clearly communicate design intent and value.
• Represent the company within the Architecture & Design (A&D), Real Estate, and Facilities communities by participating in industry organizations and events.
• During the Pre-Design and Programming phase, apply consultative design skills to assess client needs through interviews, site visits, and stakeholder meetings.
• Collaborate with clients to define project scope, establish budgets, align on timelines, and support strategic planning, including phasing and integration with external consultants.
• In the Conceptual and Schematic phases, develop innovative design solutions that respond to user needs, workflow, brand identity, budget, and schedule while integrating existing furniture standards, finishes, and overall design cohesion.
• During Design Development, execute detailed space planning and furniture specifications using tools such as CET, AutoCAD, CAP.

Interior Designer

• Lead the development and execution of the strategy for Staples’ Marketplace business.
• Build a new channel, optimize sales performance, and manage key marketplace relationships.
• Drive operational excellence to scale the business.
• Analyze market trends, identify new product opportunities, optimize listings and promotions.
• Collaborate with internal teams to deliver exceptional customer experience.
• Manage and grow Staples’ Marketplace account and troubleshoot seller performance issues.
• Develop account-specific growth plans leveraging data insights.

Senior Manager, Marketplace

Solutions Engineer

• Manage all facets of client program business in relationship to client budget and our service model.
• Build and maintain client relationships.
• Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
• Influence, analyze, and manage target expectations for margin as it relates to the client service model.
• Influence, analyze, and manage assortments to achieve profitable SKU count measurements.
• Utilize tools, data, and other resources to prepare and present client product selections.
• Create marketing plans by analyzing and utilizing data to drive customer revenue.
• Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
• Sustain global services knowledge and skillset and apply to account base as applicable.
• Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention.