Staples Promotional Products

Software Engineer

• Engage declining accounts remotely via phone, video, and digital channels to drive customer win-back/retention.
• Analyze customer trends and feedback to target the right contacts and solutions.
• Meet weekly and monthly sales targets and KPIs set by sales leadership.
• Consistently achieve activity goals, including outbound calls, sell time, and live contacts.
• Provide outstanding service by resolving inquiries and ensuring customer satisfaction.
• Utilize CRM software to manage interactions and maintain accurate sales records.
• Leverage internal partnerships with sales specialists and customer service teams to drive growth.
• Negotiate pricing and craft value-added proposals to meet customer needs.
• Participate in training to enhance sales skills and product knowledge.
• Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing.
• Oversee pricing negotiations and influences on the spot pricing decisions in order to cultivate seamless customer experience.

Account Developer

Account Manager

• Provide product ideas, quotes, purchase order execution, and customer service relating to promotional and proprietary products and services that fall outside of the standard programs.
• Respond directly to Sales Representative and customer inquiries while working towards high proficiency in most aspects of the role.
• Develop customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
• Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provide solutions to the customer.
• Examine customer expectations to develop and present recommendations to customers for approval.
• Utilize company systems combined with work experience for pricing application for larger volumes.
• Work with suppliers to source products/negotiate cost to meet the customer's specific needs for non-program merchandise, special events, etc.
• Collaborate with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements.
• Support the program process by providing necessary customer information to ensure the success of a program.
• Work with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
• Resolve client/supplier/internal issues with guidance & assistance from mgr/team lead.
• Involvement in ongoing improvement efforts as directed by management.
• Represent Staples at customer shows, corporate trade shows, and occasional territory travel.

Special Order Account Representative

Technical Product Manager

• Develop and continuously refine the platform's strategic vision and roadmap, aligning them with the long-term business goals and market trends.
• Conduct regular reviews of the current platform capabilities and business processes, identifying areas for innovation and improvement.
• Lead the definition and execution of product strategies that bridge the gap between current operations and desired business outcomes.
• Collaborate with engineering, design, and UX teams to translate product requirements into functional designs and actionable development plans.
• Prioritize and manage the product backlog, ensuring that the team focuses on tasks that provide the most significant value based on ROI and strategic importance.
• Oversee the full product development lifecycle, from ideation through development, launch, and ongoing enhancement phases.
• Foster a culture of continuous improvement by leading the adoption of Agile methodologies and integrating SAFe practices into project management.
• Engage with customers and other external stakeholders to gather feedback and integrate it into product development processes.
• Communicate effectively with all levels of the organization to keep stakeholders informed of progress, potential roadblocks, and overall product health.
• Create and maintain detailed documentation for product requirements, including both functional and non-functional specifications.
• Monitor and report on the product's performance, using key performance indicators (KPIs) to assess its health and alignment with business objectives.
• Work closely with solution architects and technical teams to ensure the platform's architecture supports current and future business needs.
• Identify, assess, and mitigate technical risks throughout the product development process.
• Develop contingency plans to address potential project delays and technical challenges.
• Mentor and guide junior product managers, helping them develop their skills and understanding of technical product management best practices.
• Build and maintain strong internal relationships across the organization to support cross-functional collaboration and knowledge sharing.
• Continuously analyze industry trends, customer needs, and technological advancements to keep the platform and its features competitive and innovative.

Senior Technical Product Manager – AI

Business Development Rep

• In coordination with the AVP, Sales STS & Executive Leadership, the STS Sales Director will create and execute our STS acquisition strategy to win large, high value Commercial & Enterprise prospects in the Technology industry
• Lead Business Development Managers efforts focused on the pursuit of large/complex opportunities ($500K + prospective customers with more than 2,000 employees – highly complex sale requiring the highest caliber strategic sales professional)
• Extensive experience in selling deal sizes over $1M annually with contracts for 3+ years
• Ability to negotiate with C-Level Executives of Fortune 1000 prospective clients
• Adept at navigating complex sales/business development cycles that factor in numerous influencers and decision-makers.
• Ability to design and negotiate intricate contracts that avoid potential risks for company but are value based for customer.
• Eye toward reducing costs and increasing profits, while ensuring any legal requirements.
• Proven experience managing large, complex prospects in a fast-paced environment and ability to adapt quickly to changing client needs and market constraints.
• Collaborate with finance, sales leaders and functional partners on strategy for large & complex financial deals.
• Lead highly complex deals that are of large scope that require high financial acumen, negotiation tactics, while understanding the intricacies of the bid process which often includes understanding of the RFP and how to respond as well as working to build a pricing/financial model that is both in the customer and the company’s best interests
• Develop and ensure the execution of tactical and operational sales plan segments for all products, services and solutions relevant to national technology business development scope
• Partner effectively with sales and non-sales organizations to increase win rates, sales velocity, and profitability
• Stay up-to-date on all Technology industry trends, solutions and best practices
• Evangelize STS Business Development leadership culture based in open communication, collaboration, goal achievement, and accountability
• Monitor emerging marketplace trends and available data to drive decision making and ensure evolution of sales strategy and execution.
• Develop creative/effective business proposals/approaches that position Staples as a value-added provider with differentiated products, solutions, and services.
• Ability to achieve set targets and growth plans
• Ability to advocate internally for customer’s best interest while at the same time balance financial-long term benefits/risks and interests
• Manage client needs to meet internal constraints using sound judgment around capacity, capabilities, and resource constraints
• Effectively execute and improve sales driving programs including sales compensation, performance management, sales forecasting and professional development
• Build collaboration with internal cross-functional teams.
• Develop senior relationships with key targets and top accounts across diverse personas, influencers, and strategic partners.
• Lead complex sales negotiations utilizing acute skills in information exploration and persuasion to emphasize our value proposition, maximize margin, overcome objections, and close business
• Maintain a high degree of transparency in pipeline management, pricing negotiations and contract governance.

Business Development, Technology

Marketing

• Developing and evolving SPP’s brand strategy to align with business goals and vision
• Leading the development, execution, and measurement of integrated brand campaigns (digital, print, social, experiential)
• Owning the strategy and execution of internal and external brand events
• Overseeing the direction of brand merchandise collections for events, selling moments, employee engagement, and customer gifting
• Collaborating with cross-functional teams (Sales, Merchandising, Business Development, .ca/eCommerce)
• Managing the brand marketing budget and reporting on campaign performance
• Leading, coaching, and developing a high-performing team of 4–6 direct reports

Promotional Products Marketing Manager

Manager

• Provide strong leadership in community, customer service, sales, and team development.
• Deliver profitable growth of sales and services within the district. Direct the planning, development, execution and monitoring of store business plans designed to meet or exceed sales and service objectives.
• Create a district-wide culture where all associates are engaged, trained and empowered to create a world-class customer experience.
• Actively attract and retain a high performing team. Constantly evaluate workforce analytics to develop clear succession planning strategies and support General Managers in creating talent strategies, personnel acquisition and staff level management to achieve and maintain store and district operational requirements.

District Manager – Bay Area/Sacramento

Human Resources

• Champion and drive key HR programs with an aptitude for analytics and problem solving including the ability to diagnose root causes.
• Impact the business strategy as a coaching resource for managers to effectively manage their teams.
• Partner with Talent Management team to identify, communicate and deliver training solutions to address associate skill, knowledge, and leadership gaps.
• Provide thought leadership and project support for various talent management initiatives and projects as needed.
• Facilitate annual HR programs like performance management, internal development and succession planning.
• Partner with Talent Acquisition on process, offers, and strategy.
• Partner with Compensation on offers, promotional offers, job evaluations and market competitiveness.
• Understand Associate Relations issues and provide counsel to the business. Partner with the Associate Relations team to effectively resolve issues in a timely manner.
• Proactively advise managers on emerging workplace trends and recommend associate engagement strategies.
• Understand associate needs using focus groups, exit interviews etc. to help promote satisfaction and ensure strategies are in place to foster an inclusive culture and maintain a union free environment.
• Advise and consult with managers on people issues and performance improvement by helping to identify root cause and developing solutions.

HR Business Partner

Data Scientist

• Design and maintain customer segmentation frameworks using large-scale transactional, behavioral, and engagement data.
• Develop segmentation strategies based on lifecycle stage, purchase frequency, basket composition, category affinity, promotion responsiveness, and channel preference.
• Build and deploy personalization and targeting models (e.g., propensity, uplift, ranking) to improve engagement, conversion, and retention across marketing and customer touchpoints.
• Translate analytical and model outputs into actionable decisioning logic.
• Design, analyze, and interpret experiments and quasi-experiments across marketing, merchandising, and customer engagement use cases.
• Apply causal inference techniques such as A/B testing, difference-in-differences, matching, uplift modeling, and other incrementality approaches.
• Support experiments conducted at multiple levels, including customer-, geo-, and store-level designs, while accounting for seasonality, spillover effects, and operational constraints.
• Partner with stakeholders to ensure tests are well-powered, statistically sound, and aligned with business objectives.
• Build and evolve omnichannel measurement frameworks, including multi-touch attribution and incrementality models, to assess the impact of customer and marketing touchpoints.
• Measure the effectiveness of digital and offline channels, such as paid media, email, loyalty programs, promotions, and in-store activity.
• Clearly communicate model assumptions, limitations, and tradeoffs to technical and non-technical audiences to support decision-making.
• Collaborate with Analytics and Data Engineering teams to define clean, reliable, and scalable data models at the SKU, transaction, store, and customer level.
• Productionize analytical models and data products using best practices for code quality, versioning, validation, monitoring, and retraining.
• Write maintainable, well-documented code and contribute to shared data science tooling and standards.
• Act as a senior individual contributor and technical leader, setting a high bar for analytical rigor and statistical judgment.
• Review and provide feedback on analyses and models developed by other data scientists.
• Proactively identify opportunities where data science can improve customer experience, marketing efficiency, and commercial outcomes.
• Influence strategy with data-driven insights.