Staples Promotional Products

Project Manager

• Aid in discussion of overall strategic growth opportunities within existing strategic client subsidiaries/partners or other channels & SPP with key Strategic Account Leaders.
• Develop, implement & execute activities related to revenue growth including but not limited to monthly/quarterly BNG (Book and Go) schedule of product focused within industry segment & client. Report on-going results. Analyze successes and opportunities and recommend next future steps.
• Review Site Sale Opportunities and/or Experiential Opportunities including segment pre-marketing; item review/recommendations; plan o gram setups; client communication and complete execution, including client follow up reporting & future state recommendations.
• Assist in research & recommendation of product, design, and development for large project special order opportunities. Presentations should be creative, demonstrate thought-leadership and well-suited for a C-suite audience. Secure product samples for onsite client meetings, pack, ship and track all packages. Ability to lift 40lb
• Gain a deep understanding and build prosperous relationships with our vendors.
• Develop an initiative-taking schedule for social and digital engagement with key clients/subsidiaries/partners that support the client; execute plan.
• Aid in ideation for limited edition collections to promote ‘hot commodity’ items and While Supplies Last.
• Review opportunities to utilize e-store for Product(s) of the Month to grow overall site engagement. May include creative ideation & partnership with key vendors.
• Ensure timely billing of all activities.
• Review & Recommend topics for inclusion in bi-annual Customer Business Reviews.
• Support the creation of the Account Map for the client.
• Support marketing and merchandising efforts with quick flyer generation and distribution through SFDC when appropriate.
• Built and management of project tracker.
• Trouble-shoot and resolve such issues as invoicing, receivables, delivery challenges, payment collection and other miscellaneous task as they arise.
• Travel, as necessary, to support all sales efforts

Strategic Account Project Manager

Operations

• Own the vision, roadmap, and execution for systems supporting service order capture, pricing, fulfillment, scheduling, and performance reporting.
• Partner with Technology teams to define requirements, prioritize enhancements, manage dependencies, and ensure reliable delivery.
• Ensure platforms are scalable and capable of supporting evolving service and omnichannel needs.
• Own and drive execution of omnichannel service capabilities across in-store, online, DPF, and Staples Business Seller channels, ensuring consistency, scalability, and operational excellence across all environments.
• Establish and continuously evolve enterprise operating models governing service order flow, cross-channel handoffs, fulfillment pathways, visibility, and exception management.
• Ensure alignment of systems and processes to support seamless integration between customer touchpoints and backend operations, enabling a unified end-to-end experience.
• Monitor operational KPIs and drive cross-channel performance improvements focused on speed, quality, cost efficiency, and revenue impact.
• Accountable for securing, prioritizing, and managing the financial investments required to execute systems and operational strategies.
• Owns the financial stewardship of initiatives within scope, including budget planning, cost management, and ROI realization.
• Drives accountability for delivering committed financial results tied to system enhancements and operational improvements, including revenue growth, cost efficiency, and productivity gains.
• Translate business and merchandising priorities into actionable system and operational roadmaps.
• Gather customer, associate, and market insights to inform product and process improvements.
• Apply process, data, and systems thinking to improve operational effectiveness and financial performance.

Director, Service Systems & Omni Operations – Retail

Manager

• Provide strong leadership in community, customer service, sales, and team development.
• Deliver profitable growth of sales and services within the district. Direct the planning, development, execution and monitoring of store business plans designed to meet or exceed sales and service objectives.
• Create a district-wide culture where all associates are engaged, trained and empowered to create a world-class customer experience.
• Actively attract and retain a high performing team. Constantly evaluate workforce analytics to develop clear succession planning strategies and support General Managers in creating talent strategies, personnel acquisition and staff level management to achieve and maintain store and district operational requirements.

District Manager

Account Executive

• Promote Staples Business’ presence and solutions within the Local Government vertical (Counties, Municipalities, Special Districts, etc).
• Serve as the vertical subject matter expert (SME), driving sales growth by developing and executing a Local Government strategy with key stakeholders.
• Engage directly with Local Government prospects and customers, in collaboration with vertical sellers and category teams.
• Build and maintain relationships with senior executives, procurement leaders, and administrative stakeholders across assigned cooperatives and the vertical.
• Continuously evaluate pricing structures to ensure contract compliance while identifying opportunities to optimize profitability.
• Partner with internal teams to track and report cooperative sales activity, ensuring compliance with contract terms (rebates, pricing, etc.).
• Provide guidance and training to Business Development, Account Executives, and Category Experts on Local Government strategies and opportunities.
• Support RFPs/RFIs, pricing strategy, contract negotiations, and cooperative program engagements.

Strategic Account Director – SLED, Local Government

Customer Support

• Partner with Sales Representatives and key accounts to manage product sourcing, quoting, order entry, processing, delivery, and invoicing
• Serve as the primary point of contact for customers and vendors—providing quotes, order confirmations, proofs, tracking updates, and resolving inquiries
• Coordinate directly with vendors for product sourcing, purchase orders, pricing confirmation, and delivery timelines
• Manage order lifecycle activities including acknowledgements, status updates, and issue resolution to ensure on-time delivery
• Collaborate with Accounting to ensure timely invoicing and resolve discrepancies
• Proactively identify and resolve order, vendor, or invoice issues to deliver a seamless customer experience
• Research and prepare competitive, profitable quotes while maintaining margin expectations
• Recommend products and creative solutions that meet customer objectives and exceed expectations
• Maintain accurate records of orders and activities within internal systems (e.g., Linc)
• Support continuous improvement by sharing best practices and participating in team meetings and training
• Provide backup support to team members and assist with special projects, trade shows, or customer events as needed

Special Order Customer Experience Representative – Bilingual, English/French

Human Resources

• The HR Services team provides extraordinary care to our managers and associates with the goal of driving superior associate satisfaction.
• This position is for individuals who are exceptionally customer-focused and who enjoy handling our associate’s HR, Benefit and Payroll needs while bringing their own diverse interests and passions into work every day.
• The HR Services Administrator will service a high volume of associate inquiries through various channels (phone, email, etc.) with an elite level of customer service.
• This role serves as primary support for all disciplines of Human Resources including but not limited to payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment and compensation.
• We handle a large volume of contacts, working in multiple HR Systems simultaneously to manage the HR Services administration processes. We strive to resolve issues within a reasonable timeframe, typically 24 business hours or less.

HR Services Administrator II

• Prospect and win new small-to-medium business customers within a defined territory
• Build and manage a robust pipeline through proactive outreach using phone, video, face-to-face meetings, and digital tools
• Set and conduct appointments with key decision-makers to uncover business needs and position solutions
• Apply consultative selling techniques to identify opportunities and recommend customized product and service solutions
• Effectively communicate Staples’ value proposition across product categories and services
• Utilize CRM and sales tools (e.g., SFDC, Tenfold, prioritized call lists) to optimize productivity and track activity
• Collaborate with internal partners, including customer support and category specialists, to close deals and ensure successful onboarding
• Onboard and ramp newly won accounts to drive adoption, retention, and long-term growth
• Analyze customer industries and buying processes to deliver insights and tailored solutions
• Continuously refine your sales approach based on feedback and market trends

B2B Sales Consultant, Commercial

• Manage an average portfolio of ~100 customer accounts, with approximately $16M in revenue responsibility, ensuring profitable growth across the book of business.
• Drive revenue by proactively identifying and pursuing programmatic and incremental opportunities across the full account hierarchy (site-level, end-user, and enterprise-wide).
• Partner closely with Outside Developers to increase sales and ensure program compliance across all customer locations.
• Leverage prescribed sales tools (e.g., Prioritized Insights, Tenfold, Salesforce (SFDC)) to prioritize activities, improve efficiency, and document customer interactions and insights.
• Collaborate with category experts and customer support teams to execute account plans and deliver best-in-class service to customers.
• Work in partnership with the Revenue Management Team to evaluate opportunities and make discretionary pricing decisions, informed by account knowledge and future spend potential; ensure accurate execution of BPIs in accordance with contract terms.
• Demonstrate strong business acumen and sales expertise to uncover incremental opportunities at both master and site levels, while maintaining awareness of the competitive landscape.
• Develop deep understanding of customer industry purchasing processes, enabling effective product selection guidance and standardization of SA.com product assortments.
• Lead implementation and ramp-up of new and existing customer programs, driving adoption and compliance to maximize value realization.
• Engage the Customer Support Center (CSC) to proactively manage the customer experience and resolve maintenance or service-related requests.
• Build and maintain strategic relationships with senior executive stakeholders within the customer base to strengthen partnerships and drive long-term growth.

Senior Inside Account Executive – SLED

Brand Manager

• Develop and execute integrated brand and campaign strategies to drive awareness, engagement, and market differentiation.
• Own brand positioning, messaging frameworks, and audience segmentation guidance.
• Lead cross-channel campaign development across email, social, ecommerce, events, direct mail, and digital.
• Partner with Marketing Operations, Sales, and eCommerce to align initiatives with lifecycle and revenue goals.
• Lead social media and digital content strategy to support brand storytelling and engagement.
• Establish KPIs and optimize campaign performance in partnership with Revenue Operations.
• Collaborate cross-functionally with Creative, Merchandising, Sales Enablement, and Client Marketing.
• Lead and develop a team of marketing professionals and foster a high-performance culture.

Brand Marketing Manager

Customer Success Manager

• Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
• Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
• Partner closely with Sales leaders and Business Development teams
• Manage team workload, priorities, and metrics
• Act as escalation point for complex customer issues
• Lead change management within go-to-market models
• Use data to identify trends, coaching, and process improvements
• Design scalable onboarding solutions
• Balance customer satisfaction with operational efficiency

Manager, Customer Success – Onboarding

Social Media Manager

• Develop and execute social media strategies that align with overall marketing and business goals, supporting brand awareness, lead generation, and sales growth.
• Create and publish engaging, high-quality content that resonates with target B2B audiences across multiple platforms.
• Manage and grow social media channels both organically and through paid media in partnership with external agencies.
• Track, analyze, and report on performance metrics (engagement, traffic, leads) to continuously optimize campaigns.
• Collaborate cross-functionally with brand marketing, creative, sales, and merchandising teams to deliver integrated campaigns.
• Build and nurture relationships with customers and influencers while actively engaging with audiences and responding to inquiries.
• Develop editorial calendars, define KPIs, and manage budgets to ensure efficient and effective campaign execution.

• Utilize established sales techniques and strategies within your book of business to retain and grow sales of Jan/San and Breakroom Facility Solutions (FS) and products.
• Consistently meet or exceed established sales targets/quotas and Key Performance Indicators (KPIs).
• Regularly employ enablement and digital selling tools to analyze assigned accounts, manage your pipeline, prospect for new opportunities, and ensure timely follow-up.
• Develop and maintain positive relationships with key decision-makers who control purchasing decisions.
• Demonstrate a comprehensive understanding of customer needs and provide relevant, customer-centric Facility Solutions.
• Collaborate with other sales and cross-functional teams to identify growth opportunities and achieve optimal customer outcomes.
• Engage in pricing and Request for Proposal (RFP) processes.
• Prepare customized sales presentations and deliver them to various stakeholders.
• Ensure compliance with program guidelines across all account sites.

Inside Account Executive, Facility Solutions

Analyst

• Supporting administration of base pay, incentive compensation, and annual merit/bonus cycles
• Conducting analyses to ensure internal equity and external competitiveness; identifying trends and recommending solutions
• Providing guidance to managers and HR partners on compensation practices, policies, and job evaluations
• Maintaining compensation data, job structures, and records within HR systems
• Preparing compensation reports, dashboards, and audit documentation
• Supporting benefits program design, implementation, and administration (health, welfare, retirement plans)
• Analyzing benefits utilization, trends, and employee feedback to identify improvements
• Managing benefits enrollment tracking, eligibility, and data accuracy
• Partnering with vendors and supporting benefit-related processes and annual enrollment
• Developing clear communications, guides, FAQs, and presentations to increase employee understanding of Total Rewards programs
• Supporting cross-functional projects, system implementations, and process improvements
• Collaborating with stakeholders to drive program effectiveness and continuous improvement

Senior Analyst – Total Rewards

• Serve as primary liaison for assigned Enterprise and Strategic customers
• Optimize utilization of program benefits and serve as escalation point for resolving complex customer needs
• Oversee customer projects that span multiple systems, processes, and/or departments
• Identify evolving customer needs and tailor solutions
• Identify opportunities for simplification, upselling, and enhancing customer partnerships
• Determine root cause of issues and identify resolutions
• On-board customers as needed in partnership with Sales
• Conduct business reviews & presentations to executive-level stakeholders
• Log all activity in Salesforce using Case Management

Customer Success Consultant

• Lead the development and execution of the strategy for Staples’ Marketplace business.
• Build a new channel, optimize sales performance, and manage key marketplace relationships.
• Drive operational excellence to scale the business.
• Analyze market trends, identifying new product opportunities, optimizing listings and promotions.
• Collaborate with internal teams to deliver exceptional customer experience.
• Manage and grow Staples’ Marketplace account, troubleshoot seller performance issues, and develop account-specific growth plans.
• Drive process improvements, conduct competitive analysis, and adjust pricing strategies based on data insights.
• Build and mentor a team of eMarketplace specialists and analysts, fostering a collaborative culture focused on marketplace optimization and compliance.