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Staples Promotional Products

Manager, Customer Success – Onboarding

Staples Promotional Products

Manager of Sales Engineering team at Staples, enhancing customer onboarding for strategic clients and driving operational efficiency across projects.

Posted 5/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $78,000 - $108,000 per yearWebsite

About the role

Key responsibilities & impact
  • Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
  • Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
  • Partner closely with Sales leaders and Business Development teams
  • Manage team workload, priorities, and metrics
  • Act as escalation point for complex customer issues
  • Lead change management within go-to-market models
  • Use data to identify trends, coaching, and process improvements
  • Design scalable onboarding solutions
  • Balance customer satisfaction with operational efficiency

Requirements

What you’ll need
  • 4+ years in management or project management
  • Proven leadership and coaching skills
  • Experience leading onboarding or customer success programs
  • Proficiency in Microsoft Outlook, Excel, and Word
  • Experience using performance metrics
  • Ability to travel as needed.

Benefits

Comp & perks
  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementonboardingcustomer successperformance metrics
Soft Skills
leadershipcoachingteam managementcustomer satisfactionchange management