HR Services Administrator II

Staples Promotional Products

HR Services Administrator serving as primary support for human resources disciplines and handling high volume associate inquiries. Providing elite level customer service within HR Services administration processes.

Posted 5/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

The HR Services team provides extraordinary care to our managers and associates with the goal of driving superior associate satisfaction.
This position is for individuals who are exceptionally customer-focused and who enjoy handling our associate’s HR, Benefit and Payroll needs while bringing their own diverse interests and passions into work every day.
The HR Services Administrator will service a high volume of associate inquiries through various channels (phone, email, etc.) with an elite level of customer service.
This role serves as primary support for all disciplines of Human Resources including but not limited to payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment and compensation.
We handle a large volume of contacts, working in multiple HR Systems simultaneously to manage the HR Services administration processes. We strive to resolve issues within a reasonable timeframe, typically 24 business hours or less.

Requirements

What you’ll need

BS/BA in Business administration, or 1-3 years of experience working in a business, customer service, HR, or related environment
Exceptional Customer service and communication skills required.
Ability to do multiple tasks simultaneously.
Ability to process high volumes accurately and efficiently.
Impeccable attention to detail
HR, Benefits or Payroll background
Bilingual in Spanish is a plus
Excellent interpersonal skills, including proven ability to interact with all levels, both within and outside of organization.
Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems with high sense of urgency.
Ability to handle difficult situations professionally and sensitively.

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HRBenefitsPayrollTalent managementTalent acquisitionWorkers compensationLeave of absencesUnemploymentCompensation

Soft Skills

Customer serviceCommunicationAttention to detailInterpersonal skillsProblem solvingCritical thinkingAnalytical thinkingCreativityAbility to multitaskProfessionalism