Staples Promotional Products

Business Development Rep

• Create a Sales & Revenue Strategy to win prospects and drive net new logo market share penetration for State, Local & Education Prospects in coordination with the VP of Business Development & Executive Leadership.
• Ensure proper administration of all SBA National Government contracts and compliance with terms across all SBA regions.
• Devise and deploy an activity-based sales plan for other SBA National Government contracts.
• Develop the Vision of SBA’s niche in the K-12 Market & Higher Ed Market and build a strategic targeted approach.
• Collaborate with internal SLED Partners and Marketing to devise sales plans and assure marketing collateral supports the business plan.
• Prepare Annual Business and Growth Plans under the direction of the VP of Business Development.
• Build and maintain superior relationships with various Business Partners, including National Administrators of National Contracts and consulting partners such as GSS.
• Lead efforts focused on the pursuit of large/complex opportunities, managing deals over $5M annually with contracts for 3+ years.
• Navigate and negotiate with complex C-Level prospects within State & Local Government Official and Education Prospects.
• Design and negotiate intricate contracts that avoid potential risks for the company while being value-based for customers.
• Collaborate with finance on a strategy for large & complex financial deals.
• Lead highly complex deals requiring high financial acumen and negotiation tactics, often including understanding of RFP processes and building pricing/financial models.
• Develop and ensure the execution of tactical and operational sales plans for national business development scope.
• Partner effectively with sales and non-sales organizations to increase win rates, sales velocity, and profitability.
• Evangelize Business Development leadership culture based on open communication, collaboration, goal achievement, and accountability.
• Monitor emerging marketplace trends and available data to drive decision-making and ensure the evolution of sales strategy and execution.
• Develop creative/effective business proposals that position Staples as a value-added provider with differentiated products, solutions, and services.
• Advocate internally for customers' best interests while balancing financial long-term benefits/risks and company interests.
• Manage client needs to meet internal constraints using sound judgment around capacity, capabilities, and resource constraints.
• Effectively execute and improve sales driving programs including sales compensation, performance management, and professional development.
• Drive top-line revenue by acquiring new logos.
• Partner with Regional Vice Presidents to define Go-To-Market strategy.
• Build collaboration with internal cross-functional teams.
• Develop senior relationships with key targets and top accounts across diverse personas, influencers, and strategic partners.
• Lead complex sales negotiations emphasizing our value proposition, maximizing margin, overcoming objections, and closing business.
• Maintain transparency in pipeline management, pricing negotiations, and contract governance.
• Ability to forecast revenue.

AVP, Enterprise Business Development – SLED Sales

Customer Success Manager

• Manages a team of CSC associates which includes hiring, coaching, development, training and performance management.
• Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide.
• Consistently searches for ways to improve service by proactively seeking feedback from key business partners.
• Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources.
• Proactively identifies and anticipates business partner needs, expectations and requirements.
• Conducts research and manages special projects as necessary.
• Understanding of the internal landscape, business logic and systems is essential.
• Participation in ad hoc projects as required by changing business goals and requests from Sales.
• Overseeing escalated customer issues.

Customer Success Team Manager

Payroll

• Play a critical role in ensuring accurate, timely, and compliant payroll processing
• Manage complex payroll activities while partnering closely with cross-functional teams to support associates and the business
• Deliver excellent customer service to Staples associates and business partners by applying multi-state payroll knowledge
• Handle time and attendance submissions
• Process payroll requests for assigned departments
• Ensure timely and accurate pay
• Assist field managers with payroll questions
• Serve as a liaison between business units and Corporate Payroll

Payroll Representative

Backend Engineer

• Designs and builds customer e-stores for enterprise-level accounts ($50K - $5M+ annually delivered per e-store) based on web best practices and functionality of the SPP e-store structure utilizing HTML, Javascript, CSS and Adobe Creative Suite.
• Designs websites based on Conversion Rate Optimization best practices to increase close rate and e-store revenue.
• Builds the front-end of site to client specifications and brand standards.
• Actively researches web best practices and collaborates with US Web Development team to implement for customer e-stores.
• Understands and actively utilizes newly developed and enhanced functionality from the SPP e-store platform.
• Executes e-store updates including banner changes, aesthetic changes and image uploads.
• Trains Production Coordinators on new e-store functionality as required.
• Designs and builds DEMs / email marketing campaigns as per marketing plans, while using current web standards and practices for each browser.
• Manages e-store lists for assigned accounts and ensures data compliance when distributing email campaigns.
• Develops strategic and creative designs to support client marketing, web and sale channel initiatives that help drive profitable sales for the company.
• Supports Account Services team with database management, ensuring departments and products are showing correctly on the e-store executions. Organizes and uploads information and products to e-stores.
• Works with the Account Services team to ensure timelines are met for the build, testing and delivery of new program sites.
• Responsible for testing of sites and resolution of any issues to ensure optimal customer experience.
• Presents creative (web/print layout) recommendations to clients.
• Build/design customer flyers, web banners, eblasts and other communications.
• Develops insightful strategies on larger scale initiatives that encourages credibility, engages target audiences, and drives sales for Staples Promotional Products.
• Provides high quality creative solutions in a fast-paced environment with multiple competing timelines and priorities.
• Develops product mock-ups and logo drops based on Account team direction and supplier decoration requirements.
• Responsible for MediaBank logo & image management — finding opportunities to repurpose and save cost.
• Manage photography process for images for e-stores.

Digital Designer, Front-End – HTML, CSS, JavaScript

Sales

• Serve as a regional resource for the sales team, managing performance tracking and ensuring accurate, effective reporting to support strategic decision-making.
• Develop and deliver innovative reports and analyses using Salesforce Sales Cloud, Tableau, PowerBI, and internal data warehouse applications.
• Collaborate with cross-functional teams to enhance reporting systems, establish regional reporting requirements, and contribute to major projects and initiatives.
• Lead the development, implementation, and optimization of Salesforce modules, including data governance, custom object creation, and workflow rules.
• Provide expert user support, troubleshooting, and training for CRM end users on reports, dashboards, and new feature rollouts.
• Work closely with Sales Management and Sales Leadership, acting as a business detective to transform data into actionable insights that drive growth, efficiency, and innovation across the organization.
• Participate in specialized projects including confidential business reviews and process enhancements.

Senior Sales Analyst, Salesforce

Analyst

• Duties include reconciling and verifying the accuracy of invoices, deductions and paybacks submitted for payment
• Processing invoices to the appropriate ledger accounts, cross referencing with the Purchase Order system, identification of missing information and follow-up, verification that goods or services were delivered and adjusting for returns
• Root cause identification of vendor issues with education on how to minimize future disputes
• Research, review and prepare reconciliation of purchases, inventory and adjustments to ensure receipts are accurately reported
• Ongoing monitoring of vendor debit balances with participation in monthly merchant meetings to discuss collections of existing debit balances and AP issues
• Monitor special priority vendors as needed, facilitate periodic conference calls to resolve concerns
• Assist with research resolution and processing of expense invoice exceptions related to non-PO/PO backed processing in ePAS (Coupa)
• Research and correct all aged invoices, aged creation, vendor credit memo to ensure each is processed
• Engagement with merger and acquisition payables integration and supporting offshore operations by performing quality control and auditing checks
• Support with internal check processing reconciliations. Accountability for performance measures and targets are required with the support of continuous improvement efforts

Vendor Relations Analyst

• Lead and manage a team of B2B Sales Consultants focused on prospecting and closing small to medium-sized business accounts.
• Drive accelerated revenue growth and deliver annual new business targets through effective leadership and strategic sales initiatives.
• Coach, mentor, and develop associates in both 1:1 and group settings to reinforce professional selling skills and strategy.
• Utilize Next Generation Selling Tools and processes to ensure your team works efficiently and productively.
• Hire, retain, and develop top talent while managing underperformers to build a robust talent pipeline.
• Monitor emerging marketplace trends and use data to inform sales strategy and execution.
• Attend virtual and in-person appointments alongside your associates to support their sales activities.
• Hold regular team meetings and one-on-ones to foster communication and collaboration.
• Execute sales strategies developed by Corporate and ensure associates are up-to-date on all relevant communications.
• Negotiate custom pricing programs for prospects and collaborate with cross-functional partners such as Pricing, Recruiting, HR, and Sales Ops to achieve shared solutions.
• Foster a culture of inclusion, open communication, collaboration, goal achievement, and accountability

Area Sales Manager, B2B, Commercial/Healthcare

Account Executive

• Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers.
• Effective Selling Skills
• Utilizing professional selling skills
• Discover prospects incremental and programmatic needs
• Effectively communicates Staples value propositions, capabilities, products and assortments including all categories
• Capable of overcoming objections and closing the sale.
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC).
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
• Implements and ramps wins driving compliance to new account/program
• Expertise of prospect industry buying process’ and ability to support product selection and standardization
• Create sticky accounts which will continue to purchase from Staples
• Integrates feedback from prospects into their sales approach
• New customer assortment and pricing
• Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams
• Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

B2B Sales Consultant, Commercial

• Communicate with all external customers from prospecting through negotiations and implementation.
• Internal explanation of opportunity parameters and needs to leadership for approval and support teams such as pricing to achieve a winning proposal.
• Create customer-facing presentations in PowerPoint or other mediums
• Negotiate basic contract terms and navigate the legal approval routing process both internally and externally
• Develop and maintain a strategic account opportunity list for each of the markets in their given region. Manage sales pipeline and deal management through Salesforce.com
• Work with appropriate departments to respond to Requests for Proposal (RFP), Requests for Quotation (RFQ), as well as other proposal requests.
• Work with Manufacturers to generate leads and negotiate pricing for large programmatic opportunities.

Business Development Executive – Facility Solutions

Account Manager

• Manage existing government agencies with a significant emphasis to driving increased sales penetration to new and existing ship-to locations
• Tactical management with the ability to execute sales plans in DC Metro territory
• Enhance customer satisfaction and retention through regular customer contact and problem resolution
• Meet or exceed sales and net profit goals for government agencies at either the Master and/or Ship-to level
• Develop customer relationships through regular customer contact in person and over the phone
• Establish new ship to locations within the agencies that you control
• Consultative approach to reviewing customer purchases, monitor critical customer metrics and recommend purchase saving opportunities through regular account reviews
• Provide training to customers on internet features and functionality

Government Account Manager

Accountant

• Manage and reconcile all intercompany accounts.
• Execute monthly close activities and prepare month-end journal entries.
• Perform monthly balance sheet reconciliations.
• Create and maintain databases and run complex ad hoc queries.
• Prepare monthly financial reports.
• Manage Capital Expenditure
• Carry out additional accounting responsibilities.

• As a Business Development Tech Executive, you will identify and cultivate new business opportunities to drive revenue growth for our STS organization.
• Aggressive pursuit of targeted Enterprise accounts with designated territories.
• Execution of Total Sales strategies to move targeted prospects to active opportunities, while positioning Staples Technology Solutions as the preferred solution for decision makers and influencers within IT and Procurement departments.
• Prepare for consultative engagement with prospects through diligent and thorough research, demonstrating knowledge of prospective customers’ industries and specific business issues and challenges facing them.
• Collaborate with Staples office products Key Account Managers, Business Development Executives, and other Staples Category sales teams, to secure contractual relationships in the technology category.
• Work with Sales Support Team to improve customer response times.
• Communicate effectively with C Level executives within our customer base.

Business Development Executive, Technology

• Hunts within defined territory to prospect and win net new small to medium business customers.
• Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers.
• Discover prospects incremental and programmatic needs
• Effectively communicates Staples value propositions, capabilities, products and assortments including all categories
• Capable of overcoming objections and closing the sale.
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
• Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

B2B Sales Consultant

Frontend Engineer

• Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.
• Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.
• Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.
• Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.
• Manage the sales funnel to close opportunities and achieve reactivation goals.
• Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.
• Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.
• Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership.
• Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.
• Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Inside Account Developer – Reactivation

• Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to, Category Sales Specialists, Sales Operations, and Customer Service Teams.
• Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
• Influences on-the-spot pricing decisions to cultivate a seamless customer experience.
• Maintain and grow revenue by consistently meeting activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities.
• Manage sales funnel to close opportunities.
• Implement strategies to retain at-risk customers or those considering canceling their subscriptions.
• Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns.
• Keep customers engaged with the company through regular check-ins, follow-up calls, or personalized interactions.
• Gather feedback from customers about their experiences, needs, and preferences and convey this information to relevant departments within the company for improvement.
• Identify and resolve customer problems, complaints, or inquiries, and ensure that customers receive timely and effective solutions.
• Provide customers with information about new features, upgrades, or offerings that may be of interest to them and explain how these additions can benefit them.