Southend Pharmacy

Pharmacist

• Compound nonsterile preparations including creams, ointments, capsules, suspensions, solutions, and powders according to approved formulations
• Accurately weigh, measure, and mix pharmaceutical ingredients
• Follow USP <795> and USP <800> guidelines and internal SOPs for nonsterile compounding
• Properly document compounding activities and quality checks
• Maintain compliance with state board of pharmacy regulations and company policies
• Collaborate effectively with pharmacists, technicians, and quality staff

Pharmacy Technician

Customer Success Manager

• This is an ownership role, not a do-everything role.
• You own two pillars of our marketing technology function — accountable for the outcomes.
• Creatio CRM (roughly 70% function weighting).
• Southend’s in-house Creatio expertise lives with you.
• You’ll certify across Sales, Marketing, Service, and custom application modules.
• We fund the training and certifications.
• Website portfolio (roughly 30%).
• The strategy, quality, performance, security, and SEO/AEO posture of our WordPress sites and microsites — built primarily on Elementor — is yours to direct.
• For every initiative, you make the call on how it gets delivered: Execute it yourself.
• High-judgment Creatio design, integration architecture, vendor selection.
• Delegate to your team.
• Content updates, forms, email sends, list pulls, webhook setup, day-to-day Creatio configuration, routine Elementor edits, plugin updates, on-page SEO.
• Commission external vendors.
• You make that call too.
• What You’ll Own Creatio CRM: Own the Sales module: pipeline structure, lead routing, opportunity workflows, and sales-team enablement — partnering with the CSO and CSSO.
• Own the Marketing module: campaigns, segmentation, email automation, and attribution — partnering with the CMO.
• Own the Service module: case management configs, support workflows, and customer-success tooling.
• Build and maintain custom apps, integrations, and low-code solutions inside Creatio.
• Stand up reporting and dashboards for marketing, sales, ops, and leadership.
• Oversee user access, data hygiene, and CRM governance.
• Oversee our WordPress sites and microsites: roadmap, uptime, performance, security patching, plugin management, and hosting.
• Own the Page Builder and UI standard — templates, global styles, reusable blocks, and related conventions to follow for page edits and content updates.
• Lead SEO and AEO (answer engine optimization) strategy across traditional search and modern answer engines.
• Set the technical standards for page speed, accessibility, schema markup, mobile experience, and analytics tracking.
• Architect and oversee integrations between Creatio, our WordPress properties, our marketing stack, and third-party systems.
• Build and maintain authenticated API integrations using forms authentication (AuthService.svc) and OAuth tokens.
• Establish and enforce integration discipline: version control, packaged customizations with explicit dependencies, a schema prefix convention, and a Postman test suite for every endpoint.
• Own the monitoring, error handling, and retry/recovery behavior for every integration in production.
• Manage and grow our Marketing Technology Administrator. Be technical liaison for external marketing tech vendors. Scope engagements, bring spend recommendations to the CMO, and own delivery. Translate business needs into a clear technical roadmap, with a defensible make/buy/delegate call on each initiative. Be the accountable owner for delivery. When something breaks or slips, you own the response. Compliance, Privacy & Regulatory Responsibility: A strong, instinctive commitment to compliance is non-negotiable for this role. Every system must operate with HIPAA, privacy, and pharmacy-industry regulation in mind. Zero exceptions.

Head of Web, CRM

• Collaborating closely with pharmacy technicians to ensure the safe and accurate compounding and distribution of sterile medications
• Compounding prescriptions with precision and care, strictly adhering to USP <797> and other relevant regulatory standards
• Verifying the accuracy of prescriptions and ensuring timely and accurate medication verification and distributions
• Managing medication orders, records, and the sterile compounding workflow
• Overseeing and replenishing medication supplies, managing inventory related to sterile products
• Engaging in research activities to improve compounding techniques, develop new formulations, or investigate emerging therapies

Sterile Pharmacist, Mid Shift

Account Manager

• Act as the primary point of contact for assigned accounts, ensuring consistent engagement and satisfaction
• Maintain regular communication with clients, proactively resolving concerns and delivering solutions
• Monitor account activity and flag any potential retention risks for follow-up or escalation
• Support retention efforts through proactive engagement and service excellence
• Collaborate with Senior Account Managers and Directors to implement customer success strategies
• Identify opportunities for basic upselling and cross-selling within assigned accounts, with guidance from senior team members
• Keep detailed records of customer interactions and updates using CRM tools (GoHighLevel)
• Build trust and long-term relationships with healthcare providers in your account portfolio

Customer Support

• Serve as the primary point of contact for customers, building strong relationships and proactively understanding their needs to offer tailored solutions
• Respond promptly and professionally to all customer inquiries, medication orders, and requests via phone, email, and digital channels
• Accurately process customer information, prescriptions, and insurance details to ensure efficient and timely order fulfillment
• Collaborate closely with the pharmacy team to coordinate medication orders, shipments, and other essential customer services
• Maintain meticulous records and documentation to support robust customer relationships and ensure full regulatory compliance
• Identify and suggest opportunities to enhance the customer experience and improve operational processes to the management team
• Uphold the highest standards of customer service, patient privacy, and confidentiality at all times
• Responsible for performing other duties as assigned and required to support departmental and organizational goals.

Customer Service Representative

Recruitment

• Manage the full-cycle recruitment process including sourcing, screening, interviewing, and coordinating offers.
• Partner with hiring managers to understand job requirements and develop targeted sourcing strategies.
• Leverage online platforms, job boards, networking, and social media to attract qualified candidates.
• Provide a positive candidate experience through timely communication and professional interactions.
• Track recruiting activity, pipeline metrics, and candidate progress using the company’s applicant tracking system.
• Ensure compliance with employment laws and company hiring policies.

Pharmacy Technician

Head of Web, CRM

Sterile Pharmacist, Mid Shift

Account Manager

Customer Service Representative

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