Provider Service Specialist

Southend Pharmacy

Provider Service Specialist supporting prescription processing and compliance in a compounding pharmacy. Verifying prescriber eligibility and ensuring adherence to regulatory requirements and standards.

Posted 7/7/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $31 per hourWebsite

About the role

Key responsibilities & impact

Verify prescriber licensure and credentials using approved state and federal databases.
Review and validate prescription eligibility prior to release to production.
Confirm prescribers are legally authorized and appropriately credentialed to prescribe medications offered by the pharmacy, including controlled substances, hormone therapies, and sterile preparations.
Ensure prescriptions originate from legally authorized prescribers.
Ensure prescribing habits match the provider's scope of practice.
Prioritize verification activities to meet dispensing timelines.
Provide real-time support to pharmacy technicians, pharmacists, intake staff, sales, and compliance teams regarding prescriber eligibility and regulatory restrictions.
Identify high-risk, non-compliant, or potentially problematic prescribing activity and escalate concerns to compliance leadership.
Assist sales and account management teams by clarifying prescriber compliance requirements.
Stay current on evolving prescribing guidelines and regulatory updates.
Monitor compliance with federal and state prescribing laws, including telemedicine and telehealth regulations.
Confirm prescriber DEA registration status and controlled substance compliance (e.g., valid DEA numbers, prescription sequencing, patient exam requirements).
Track state-specific prescribing privileges and regulatory requirements.
Track license, registration, and credential expiration dates and follow up on renewals.
Coordinate with prescribers and their staff to resolve discrepancies, obtain missing documentation, or update credentials.
Maintain accurate digital and physical credentialing records including but not limited to pharmacy management systems and customer relationship management systems.
Support data integrity initiatives by identifying inconsistencies or outdated information.
Create, update, and maintain provider onboarding documentation.
Prepare compliance reports for internal stakeholders.
Serve as a trusted point of contact for compliance-related questions or concerns.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum of one (1) year of pharmacy technician experience and three (3) years of experience performing prescriber verification, including verifying prescriber licensure, credentials, DEA registration, and regulatory compliance within a pharmacy or healthcare environment.
Active pharmacy technician license and national certification (PTCB or NHA).
Strong working knowledge of federal and state pharmacy laws and regulations, including FDA, DEA, HIPAA, and applicable state boards of pharmacy (e.g., TSBP).
Demonstrated experience verifying prescriber credentials, including state licensure, DEA registration, and prescribing authority.
Proven ability to identify compliance risks, discrepancies, or regulatory deviations and recommend corrective actions.
Experience using a Pharmacy Management System, such as LifeFile or a comparable pharmacy management platform.
Intermediate proficiency in Microsoft Excel, including maintaining tracking logs, organizing data, and monitoring operational workflows.
Ability to work across multiple digital platforms and systems while maintaining accuracy and compliance in provider service operations.
Experience with provider credentialing, onboarding, or pharmacy operations.
Exceptional attention to detail and documentation accuracy.
Ability to work cross-functionally with compliance, legal, and pharmacy operations teams.
Comfortable handling confidential, regulated, and sensitive information.

Benefits

Comp & perks

Comprehensive benefits package including medical, dental, paid time off, and a 401(k) retirement plan.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Prescriber Credential VerificationDEA Registration ComplianceRegulatory Compliance MonitoringData Integrity InitiativesProvider Onboarding Documentation

Soft Skills

Cross-Functional CollaborationProblem Identification And ResolutionConfidential Information Handling

Certifications

Active Pharmacy Technician LicenseNational Certification (PTCB or NHA)