Softchoice

General Counsel

• Negotiate and drive strategic transactions and sales/revenue agreements for public sector customers
• Support compliance with Canadian and international contracting laws, rules, and regulations
• Create company policies related to contracting and train employees
• Provide day-to-day advice to senior executives and business members on contracting issues
• Assist business leaders in evaluating and managing risk
• Apply legal and business judgment to complex public sector transactions
• Lead negotiation of high-value strategic technology and services agreements
• Partner with Sales and leadership to structure transactions, anticipate issues, navigate ambiguity, and resolve contracting matters
• Resolve issues in existing relationships
• Handle pre-litigation legal disputes and inquiries
• Report directly to the Chief Counsel – Public Sector

Associate General Counsel

Account Executive

• Report to the District Sales Leader
• Lead CDAE and Level 1 and 2 Commercial Account Executives
• Lead a team of up to 6 Commercial Account Executives
• Achieve team sales targets by ensuring most representatives perform over plan
• Develop and execute daily, weekly, and monthly management processes
• Coach representatives through customer engagement by face-to-face meetings or teleconference
• Create and implement business strategies to expand customer footprint, revenue, and profit
• Drive sales activities that generate pipeline opportunities
• Manage 30-, 60-, and 90-day forecasts
• Analyze reports and KPIs to identify business trends and representative performance concerns
• Manage underperformers with guidance from the leader
• Act as an escalation point for internal and external customers
• Assist in designing sales territories, sales plans, and compensation plans
• Manage a portfolio of dedicated strategic buying accounts
• Drive hardware, software, and services business into potential and existing customers
• Build and manage a highly motivated sales team

Commercial Account Executive – Leader

Consultant

• Increase Strategic Resourcing profitability and revenue in assigned accounts and regions
• Drive regional business by building relationships and selling strategically to close new business
• Negotiate and correct behavior outside best practices
• Create cost estimates and pricing for Strategic Resourcing engagements
• Establish and maintain contact with assigned clients
• Develop relationships with key clients within Strategic Resourcing engagements and overall account strategy
• Understand clients' internal issues and hurdles and develop solutions using professional services methodologies and best practices
• Educate internal account teams and clients on Strategic Resourcing and best-practice methodologies
• Negotiate fulfillment options with all parties
• Qualify internal and external business opportunities to determine viability
• Identify and overcome internal and external business hurdles and develop creative solutions and roadmaps
• Manage issues, questions, and concerns arising during business activities
• Communicate regularly about projects, potential business, new business, and existing-business status
• Lead the services sales process for assigned accounts and regions
• Scope new client work, prepare budgets and pricing, create and deliver proposals and statements of work
• Drive opportunity closure with Services Sales Consultants, account teams, and stakeholders
• Coordinate transitions from sales to service delivery and throughout the placed resource lifecycle

Strategic Resourcing Services Consultant

• Manage an average of 15–20 accounts in an assigned territory as a direct quota carrier
• Manage overall customer accounts and maintain customer relationships to positively impact Net Promoter Score
• Grow accounts by aligning Softchoice capabilities with customers’ desired business outcomes
• Position Softchoice as a trusted strategic partner
• Process quotes and orders and exceed customer expectations
• Conduct strategic account planning, including industry research, competitive insight, and client forecasts
• Develop executive and C-level relationships with existing and prospective clients
• Use Salesforce and Softchoice sales methodology to manage accounts, opportunities, and pipelines with accurate forecasting
• Identify client business problems and drive resources to address opportunities through solution sales of software, hardware, and services
• Maintain strategic alignment with local vendor and distribution channel partnerships
• Keep current on product and industry knowledge and attend required product training
• Collaborate with internal stakeholders and specialty resources to satisfy customer business objectives

Commercial Development Account Executive

Supervisor

• Lead a team of subject matter experts on select Vendor Deal Registration and pricing programs
• Ensure Deal Registration and Special Cost cases are actioned timely while maximizing profitability
• Oversee daily operations, including case queue management, discount attainment, protected margin calculations, and vendor Deal Registration training
• Coach team members through one-on-ones using the Softchoice coaching model and sponsor development
• Establish team metrics, internal SLAs, KPIs, and goals aligned with strategic priorities
• Expand vendor specialization and support relationships with BD VSS teams
• Present to BD VSS teams on the Deal Desk function and protected margin guidance
• Manage enrollment and delivery of Pricing Training across the Sales organization
• Create and manage the sales pricing enablement content repository
• Analyze and deliver information to Sales on Vendor Special Pricing utilization and Deal Registration performance
• Implement new tools and processes using AI and automation to improve Sales and Pricing organization efficiency

Supervisor, Deal Desk – Pricing Enablement

Cloud Engineer

• Serve as a subject matter expert in Microsoft Cloud (Azure) technologies (including Frontier partner/Foundary and IQ workloads)
• Stay ahead of emerging trends, ensuring the practice adopts and evangelizes the latest Microsoft innovations.
• Lead the integration of cloud capabilities into solution delivery models, transforming customer workflows and outcomes.
• Coordinate the development, documentation, and continuous improvement of methodologies and best practices for Microsoft Azure solutions.
• Collaborate with architects, engineers, and product managers to ensure consistency and quality across all engagements.
• Champion internal enablement, fostering a culture of learning and innovation.
• Support the creation and evolution of Microsoft Azure offerings, working closely with product management and delivery teams.
• Act as “Customer Zero” for new technologies, piloting and refining offerings before broad rollout.
• Provide presales support, solution architecture, and technical leadership for strategic opportunities.
• Engage directly with key strategic customers as a trusted advisor, guiding their Microsoft transformation journeys.
• Lead solution workshops, architecture reviews, and executive briefings for high-impact engagements.
• Ensure customer satisfaction and measurable business impact through delivery excellence.
• Partner with Microsoft and other strategic partners to co-create solutions and drive joint success.
• Represent Softchoice/WWT at industry events, sharing thought leadership and promoting best practices.
• Advocate for continuous improvement and early adoption of emerging technologies.

Practice Architect, Cloud

Director

• Implement and support the delivery of client projects in accordance with the approved Statement of Work.
• Coordinate project activities and collaborate with stakeholders both internally and externally.
• Contribute to continuous improvement efforts within the Professional Services Project Management Office (PMO).
• Help identify the client’s overall strategic objectives and tailor project delivery to achieve measurable outcomes.

Deputy Project Director

Program Manager

• Lead end-to-end Agile delivery for Managed Services strategic and operational improvement initiatives
• Drive adoption and continuous improvement of Agile methods and practices across delivery teams
• Facilitate Agile ceremonies including sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives
• Manage and maintain delivery backlogs in collaboration with technical leads and service owners
• Assist in team development, holding teams accountable for their commitments
• Promote empowerment of the team
• Gather requirements from technical leads on each strategic and operational improvement initiative
• Develop delivery roadmaps, initiative charters, and status reporting artifacts
• Coordinate cross-functional dependencies between ITSM Administrators, Application Developers, Platform Engineers, and external vendors
• Manage risk identification and mitigation planning across the initiative portfolio
• Champion a culture of Continuous Service Improvement (CSI)
• Apply process excellence methodologies to identify inefficiencies
• Own and manage the internal release management process for Managed Services
• Establish and maintain a release calendar
• Lead release readiness reviews
• Gather key knowledge requirements from technology support groups

Agile Program Manager

Risk

• Own and govern the end-to-end lifecycle of all Managed Services audit programs, including planning, execution, evidence management, remediation tracking, and program close-out
• Lead monthly, quarterly, and annual GRC reviews, maintaining audit calendars, accountability frameworks, and risk escalation protocols across the program portfolio
• Manage OEM and vendor MSP audit programs for Microsoft, Cisco, Google, VMware, AWS, Lenovo, and other partners, serving as the primary accountability owner for all milestones and deliverables
• Lead the Managed Services reporting and analytics function — designing and maintaining executive dashboards, KPI tracking, and data pipelines that deliver visibility into audit health, compliance status, and broader operational performance
• Extract insight from audit, compliance, and operational data and translate it into strategic narratives for executive and senior leadership, enabling informed decisions on revenue, risk, investment, and growth
• Drive strategic prioritization of audit workstreams as a revenue-protection lever, quantifying the financial impact of compliance performance and program gaps
• Publish quarterly audit schedules, program costs, membership requirements, and risk frameworks to corporate stakeholders
• Partner with Business Intelligence, Finance, and Operations teams to integrate audit data into broader organizational reporting and planning processes
• Implement AI-enabled automation and workflow improvements to streamline audit tracking, evidence collection, and compliance reporting
• Maintain intranet content with current audit health and status reports, ensuring stakeholders have reliable, timely access to program information
• Lead cross-functional teams and influence stakeholders across Services, Business Development, Sales, Technical Pre-Sales, and Solution Development to deliver audit outcomes
• Participate in corporate ISO, SOC, BPML, BCP, and DR audit planning and evidence-gathering initiatives

Manager, Governance Risk Reporting

Advisor

• Manage the Microsoft Enterprise Agreement renewal & true up process.
• Manage a pipeline of enterprise-level Microsoft sales opportunities.
• Provide pre-sales support to sales reps and customers on Microsoft licensing & cloud solutions.
• Identify new Enterprise Agreement and Azure CSP prospects.
• Deliver Microsoft product roadmap, licensing and financial content to customers.
• Participate in local customer events to deliver Softchoice content.
• Develop and deliver training to Softchoice sales teams on Microsoft products and services.
• Collaborate with Professional Services Architects and Managed Cloud Advisors to increase customer’s cloud consumption.
• Engage with local Softchoice sales teams and Microsoft sales teams to sell jointly into territories and customer accounts.

Enterprise Microsoft Solution Advisor

• Challenging customers to disrupt and innovate.
• Help businesses seize the enormous opportunities of digital transformation.
• Lead with personalized market insights, compelling cases for change and innovation.
• Collaborate with executives from the world’s most innovative tech companies.
• Upholding excellent business acumen, expertly managing your pipeline and showing true leadership when challenges arise.

Commercial Account Executive

Procurement

• Increase Strategic Resourcing profitability and revenue in assigned accounts and regions
• Drive business within the region by building relationships and demonstrating the ability to sell strategically to close new business
• Possess the ability to negotiate and correct behavior that is outside best practices
• Ability to create cost estimates and pricing for Strategic Resourcing engagements
• Establish and maintain contact with assigned clients
• Develop relationships with key clients specific to Strategic Resourcing Services engagement and within the overall account strategy
• Must possess an understanding of clients' internal issues/hurdles and can develop solutions that encompass professional services methodologies and best practices
• Educate internal account teams and clients on Strategic Resourcing and best practices methodologies and how to implement these in the business
• Negotiate with all parties on fulfillment options
• Ability to qualify business opportunities internally and externally to determine viability
• Ability to identify and overcome internal and external hurdles in the business that are hindering the sales process and develop creative solutions/roadmaps to overcome obstacles
• Ability to maintain and work through issues, questions and concerns that arise through the course of business
• Communicate regularly concerning projects, potential business, new business and status of existing business