Manager, Governance Risk Reporting

Softchoice

Manager overseeing Governance, Risk & Reporting for Managed Services at Softchoice, ensuring program integrity and delivering strategic insights through analytics.

Posted 7/22/2026full-timeChicago • Colorado, Florida, Illinois, Texas • 🇺🇸 United StatesSeniorLead💰 $116,800 - $146,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in audit governance, program management, and compliance reporting, with a strong focus on leveraging data analytics and BI tools to drive strategic decision-making. Proven ability to lead cross-functional teams and influence stakeholders to achieve audit objectives and enhance operational performance.

Highest-signal resume keywords

Audit GovernanceGRC FrameworksProgram/Project Management CertificationEnterprise BI ToolsMulti-Vendor MSP Audits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Audit ManagementEvidence ManagementData AnalyticsProcess ImprovementKPI Tracking

Soft Skills

Exceptional Communication SkillsPeople LeadershipStakeholder Alignment

Tools & Technologies

Power BIServiceNow PPMJira

Certifications & Qualifications

PMP®PgMP®Membership in IIA or ISACA

Industry Keywords

Managed ServicesISO AuditsSOC AuditsBCPDR Audit Planning

Tech Stack

Tools & technologies

AWSPMPServiceNowVMware

About the role

Key responsibilities & impact

Own and govern the end-to-end lifecycle of all Managed Services audit programs, including planning, execution, evidence management, remediation tracking, and program close-out
Lead monthly, quarterly, and annual GRC reviews, maintaining audit calendars, accountability frameworks, and risk escalation protocols across the program portfolio
Manage OEM and vendor MSP audit programs for Microsoft, Cisco, Google, VMware, AWS, Lenovo, and other partners, serving as the primary accountability owner for all milestones and deliverables
Lead the Managed Services reporting and analytics function — designing and maintaining executive dashboards, KPI tracking, and data pipelines that deliver visibility into audit health, compliance status, and broader operational performance
Extract insight from audit, compliance, and operational data and translate it into strategic narratives for executive and senior leadership, enabling informed decisions on revenue, risk, investment, and growth
Drive strategic prioritization of audit workstreams as a revenue-protection lever, quantifying the financial impact of compliance performance and program gaps
Publish quarterly audit schedules, program costs, membership requirements, and risk frameworks to corporate stakeholders
Partner with Business Intelligence, Finance, and Operations teams to integrate audit data into broader organizational reporting and planning processes
Implement AI-enabled automation and workflow improvements to streamline audit tracking, evidence collection, and compliance reporting
Maintain intranet content with current audit health and status reports, ensuring stakeholders have reliable, timely access to program information
Lead cross-functional teams and influence stakeholders across Services, Business Development, Sales, Technical Pre-Sales, and Solution Development to deliver audit outcomes
Participate in corporate ISO, SOC, BPML, BCP, and DR audit planning and evidence-gathering initiatives

Requirements

What you’ll need

Post-Secondary Degree or Diploma in Business, Information Technology, or a related discipline
10+ years of IT or professional services experience, with demonstrated senior leadership in audit management, governance, or program delivery
PMP®, PgMP®, or equivalent program/project management certification required
Membership in the Institute of Internal Auditors (IIA) or ISACA preferred
Deep experience in audit governance, GRC frameworks, multi-vendor MSP audits, and evidence management
Proficiency with enterprise BI tools (Power BI or equivalent) for building executive-facing dashboards and KPI frameworks
Experience with ServiceNow PPM, Jira, or equivalent platforms for program and resource management
Exceptional written and verbal communication skills, with a proven ability to align multiple senior stakeholders toward a common goal
Process improvement, data analytics, and project management skills and experience
People leadership and/or management experience considered an asset

Benefits

Comp & perks

Medical, Dental, and Vision Care
Flexible Spending Account
Employee Assistance Program
401k Plan with Company Matching
Life and Disability Insurance
PTO and Sick Leave (starting at 20 days per year)
Holidays
Parental Leave
Volunteer Days
Bereavement Leave
Employee Discount Program