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Softchoice

Agile Program Manager

Softchoice

Agile Program Manager leading strategic and operational improvement initiatives in Managed Services at Softchoice. Focusing on adoption of Agile practices and teamwork to drive delivery success.

Posted 7/22/2026full-timeChicago • Colorado, Florida, Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $84,750 - $113,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Agile methodologies and Scrum practices, with a strong focus on Continuous Service Improvement and process excellence. Capable of managing release processes and facilitating cross-functional collaboration in technology delivery environments.

Highest-signal resume keywords
Agile MethodologiesScrum ExperienceRelease Management ProcessContinuous Service ImprovementITSM Process Implementations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Agile DeliveryProcess Excellence MethodologiesRisk Identification and MitigationBacklog ManagementRequirements Gathering
Soft Skills
Interpersonal SkillsMentoringCoachingCollaborationTeam Building
Tools & Technologies
ServiceNowJiraConfluencePPM Tools
Certifications & Qualifications
PMI-ACPCAPMPMPCSM
Industry Keywords
ITSMContinuous Service ImprovementProcess Re-engineeringITIL Foundations v4Managed Services

Tech Stack

Tools & technologies
ITSMPMPServiceNow

About the role

Key responsibilities & impact
  • Lead end-to-end Agile delivery for Managed Services strategic and operational improvement initiatives
  • Drive adoption and continuous improvement of Agile methods and practices across delivery teams
  • Facilitate Agile ceremonies including sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives
  • Manage and maintain delivery backlogs in collaboration with technical leads and service owners
  • Assist in team development, holding teams accountable for their commitments
  • Promote empowerment of the team
  • Gather requirements from technical leads on each strategic and operational improvement initiative
  • Develop delivery roadmaps, initiative charters, and status reporting artifacts
  • Coordinate cross-functional dependencies between ITSM Administrators, Application Developers, Platform Engineers, and external vendors
  • Manage risk identification and mitigation planning across the initiative portfolio
  • Champion a culture of Continuous Service Improvement (CSI)
  • Apply process excellence methodologies to identify inefficiencies
  • Own and manage the internal release management process for Managed Services
  • Establish and maintain a release calendar
  • Lead release readiness reviews
  • Gather key knowledge requirements from technology support groups

Requirements

What you’ll need
  • 5+ years of experience with Scrum and Agile methodologies in a technology delivery environment
  • PMI-ACP, CAPM, PMP, CSM, or equivalent Agile or program management certification
  • Experience in ITSM process implementations, Continuous Service Improvements, and/or process excellence methodologies and tools
  • Experience managing a release management process in a technology or managed services environment
  • Effective interpersonal skills including mentoring, coaching, collaborating, and team building
  • Strong analytical, planning, and organizational skills
  • Ability to grasp high-level technical concepts quickly
  • Excellent oral and written communication skills
  • Strong focus on CSI and process re-engineering
  • 2+ years’ experience with ITSM process and ITIL Foundations v4 (or latest v5) preferred
  • Post-secondary education in Project Management, Information Technology, or Communications preferred
  • Experience with ServiceNow, Jira, Confluence, or similar PPM tools preferred.

Benefits

Comp & perks
  • Medical, Dental, and Vision Care
  • Flexible Spending Account
  • Employee Assistance Program
  • 401k Plan with Company Matching
  • Life and Disability Insurance
  • PTO and Sick Leave (starting at 20 days per year)
  • Holidays
  • Parental Leave
  • Volunteer Days
  • Bereavement Leave
  • Employee Discount Program