Softcard (acquired by Google)

Technician

• Carry out precise and accurate remote diagnostic tasks across all vehicle makes and models
• Interpret repair procedures and follow them to a successful outcome
• Document work carried out comprehensively
• Complete required tasks with high accuracy
• Contribute to team knowledge sharing and continuous improvement
• Maintain workspace and company equipment to high standards
• Report to all levels comfortably and confidently
• Emphasize customer satisfaction
• Work independently and as part of a team

Sales Development Rep

• Proactively make outbound calls to assigned existing account bases across multiple branch locations
• Engage accounts and further develop sales opportunities
• Work with decision makers to expand volume business by identifying, quoting, and converting sales on products not currently purchased
• Collaborate with Motion customer service representatives on order entry, tracking, and other technical needs
• Partner across branch and division teams to ensure proper execution of customer needs
• Update CRM with account follow-ups and active quoting opportunities
• Present Ecommerce capabilities to assigned accounts and train customers on these tools
• Perform other duties as assigned

Sales Development Representative

Outside Sales

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with the local Store Manager to develop plans to increase sales
• Proactively initiate, contact, manage and develop local leads
• Identify specific customer needs and align solutions with NAPA's offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of product lines
• Engage customers and keep them connected through NAPA's eSales programs
• Perform educational seminars, clinics and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide customer service, including solving customer problems, complaints and questions in person or by telephone
• Inspect, protect and maintain company assets, merchandise, vehicles, buildings and people

Outside Sales Representative

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits
• Promote the entire line of NAPA products and programs to wholesale customers
• Work with the local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop local leads
• Identify customer needs and align solutions with NAPA offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of product lines
• Engage customers through NAPA eSales programs
• Perform educational seminars, clinics, and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide customer service, including resolving customer problems, complaints, and questions in person or by telephone
• Set expectations, meet commitments, track results, and manage accountability
• Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people

Account Manager

• Partner with the Motion network to develop a strategic sales plan
• Prospect new opportunities and work closely with other business units to maximize existing accounts
• Manage a customer portfolio and ensure customers receive premium service
• Support the team with ad-hoc requirements and customer service when possible
• Foster and maintain trusted relationships across all levels of the business
• Support and add value to the store network, managers, and leaders
• Contribute to continuous improvement and sustainable growth objectives

Customer Account Manager

Ecommerce

• Define and execute the digital product vision, customer experience strategy, and multi-year roadmap across Motion's digital ecosystem
• Own portfolio prioritization and investment decisions across commerce, self-service, content management, commercial platforms, mobile experiences, and emerging digital capabilities
• Establish product management standards, governance processes, roadmapping practices, and performance measurement frameworks
• Align digital investments with enterprise growth objectives and customer experience goals alongside executive leadership
• Lead product management teams responsible for commerce, account management, self-service, procurement integrations, content platforms, mobile experiences, and commercial applications
• Evaluate emerging technologies, market trends, and competitive capabilities to identify future growth opportunities
• Own end-to-end customer experience strategy across customer-facing digital touchpoints
• Lead UX/UI design, journey mapping, service design, design systems, accessibility standards, and experience governance
• Lead customer research, usability testing, journey analytics, behavioral analysis, and market intelligence programs
• Own experimentation, A/B testing, personalization, and conversion optimization programs
• Build and maintain an eCommerce experience to drive growth in the industrial distribution market
• Build and evolve the enterprise design system with reusable components, interaction patterns, and UX standards
• Build and lead Product Management, UX, Customer Insights, and Optimization teams
• Partner with Technology, Operations, Marketing, Sales, Customer Success, and Executive Leadership to align strategy and execution
• Develop test scenarios, execute user acceptance testing, and verify system readiness for production
• Lead cross-functional prioritization and investment decisions
• Manage budgets, resources, vendor relationships, and investment priorities
• Foster innovation, accountability, customer-centricity, and continuous improvement
• Develop future leaders and strengthen product management and customer experience capabilities
• Perform other duties as assigned

Senior Director, Digital Experience

Business Development Rep

• Develop and expand sales for Fleet, Government, and Heavy-Duty accounts
• Communicate and execute Fleet/Government and Heavy-Duty strategic initiatives
• Enroll new members in the NAPA Elite Fleet program and drive Master Service Agreement adoption
• Present NAPA Light Duty and Heavy-Duty products and programs to commercial fleets and government prospects
• Collaborate with NAPA Fleet HQ to provide field feedback and support program adoption, new accounts, Autotech training, and sales goals
• Coordinate government bids and RFQ opportunities for timely completion and submission
• Train local sales teams on Fleet and Heavy-Duty programs
• Achieve territory quotas for sales, new accounts, Fleet Elite, Commercial, and Government Fleet
• Support local BDGs with meetings, community events, and marketing activities
• Provide customer service and communication to NAPA Fleet and Government accounts
• Visit current customers to support program adoption and present relevant programs and products
• Register accounts in RAM, configure pricing profiles and categories in TAMS, and complete MI filter registrations
• Review monthly initiatives with sales teams
• Execute weekly, monthly, and quarterly sales plans and territory sales strategies
• Conduct account reviews and update management on progress indicators
• Attend, organize, and manage events and trade shows
• Monitor NAPA Connect for updates
• Consistently meet or exceed yearly targets and perform other assigned duties

Business Development Manager – Filter, Heavy Duty Sales

Technical Trainer

• Deliver Autotech training to AutoCare and Major Account shop employees to increase automotive diagnostic skills and decrease comebacks and parts returns.
• Continually develop automotive/truck instructor knowledge and skills through study, train-the-trainer sessions, hands-on work, classes, and industry involvement.
• Prepare extensively for classes and deliver subject-matter presentations using adult learning principles.
• Develop training schedules with management and the NAPA Training Service Center.
• Partner with division management to implement, pilot, and facilitate NAPA Autotech training programs.
• Participate in course and curriculum development, deliver test-group courses, solicit feedback, and adjust content and delivery.
• Work with internal and external customers to determine training needs and plan training events.
• Communicate feedback about training events, processes, and materials to training management, course designers, and customers.
• Assist with marketing training events and services, audience engagement, and follow-up.
• Present at marketing and owners' conferences, Team NAPA meetings, DC sales meetings, and other NAPA events.
• Correspond with management about training activities, test results, and evaluations.
• Identify improvement areas, suggest corrective training courses, and follow up with customer evaluations.
• Ensure participant prerequisites and pre-seminar materials are communicated.
• Ensure effective learning environments, including meeting-room setup, automotive equipment, and materials.
• Complete training administration, including rosters, evaluations, tests, booklets, handouts, forms, expense reports, and A/V equipment.
• Maintain and protect assigned equipment, vehicle, computers, credit cards, and other assets.
• Perform other duties assigned by management.

• Increase revenue and profitability by generating new business and developing existing accounts
• Generate new leads through networking, cold calling, directory research, and internet research
• Interact face-to-face with customers to foster relationships and maintain satisfaction
• Understand customer requirements and prepare customized quotes
• Deliver sales presentations and ensure technical requirements are met
• Assist with on-site troubleshooting of customer concerns
• Coordinate vendor resources to build relationships and support sales
• Perform other duties as assigned

Account Representative

• Expand Under Hood product sales to current and new customers at all distribution levels
• Communicate and execute category strategic initiatives, sales promotions, and training
• Present and sell NAPA initiatives, promotions, value propositions, and training materials to storeowners and installer customers
• Partner with Regional Sales Manager and TSM/TMOD teams on store readiness, inventory levels, and assessments
• Conduct assigned daily sales presentations to commercial customers
• Provide field insights to support sales and category initiatives
• Achieve territory sales quotas and train store employees on Under Hood programs
• Build long-term relationships with store owners as an advisor and business partner
• Lead category-specific sales blitzes in the assigned territory
• Meet or exceed monthly, quarterly, and yearly financial targets
• Provide customer service and communication to territory accounts
• Deliver classroom and in-field education and training on assigned product lines
• Execute weekly, monthly, quarterly, and headquarters sales plans
• Partner with supplier sales teams to maximize product-specific sales to the installer network
• Manage and approve DEBI rack registrations
• Conduct periodic account reviews and update management on progress indicators
• Attend, organize, and manage promotional events and trade shows
• Share marketing intelligence about product opportunities
• Perform other assigned duties

Business Development Manager – Underhood Sales

• Expand Under Car / Brakes product sales to current and new customers at all distribution levels
• Communicate and execute category strategic initiatives, sales promotions, and training
• Present and sell NAPA initiatives, promotions, value propositions, and training materials to storeowners and installer customers
• Partner with TSM/TMOD teams on ISO Store Readiness, inventory levels, and assessments
• Provide field insights to drive sales and category initiatives
• Achieve territory sales quotas and train store employees on NAPA Under Car programs
• Build long-term relationships with store owners as an advisor and business partner
• Prepare stores to manage effective inventory levels
• Organize and lead category-specific sales blitzes
• Meet or exceed monthly, quarterly, and yearly financial targets
• Provide customer service and communication to territory accounts
• Provide classroom and in-field education and training on assigned product lines
• Execute sales plans and category sales programs to drive business growth
• Conduct periodic account reviews and update management on progress indicators
• Attend, organize, and manage promotional events and trade shows
• Share marketing intelligence with colleagues to identify product opportunities

Business Development Manager – Undercar Sales

Analyst

• Monitor, reconcile, and report daily cash balances across multiple bank accounts
• Prepare and analyze daily, weekly, and monthly cash flow forecasts
• Assist with treasury operations related to employee benefit plans, including 401k funding
• Execute and validate EFTs, wires, and ACH payments
• Support FX exposure analysis and monitor interest rate fluctuations
• Maintain treasury dashboards and prepare month-end reporting packages
• Ensure compliance with internal SOX controls and support audit requests
• Administer the Kyriba Treasury Management System
• Support continuous process improvement initiatives
• Assist with banking relationships, negotiate fees, and maintain SOX compliance for treasury operations

Treasury Analyst

Systems Engineer

• Define and drive the long-term technical vision, architecture, and engineering standards for Store systems, ensuring alignment with business priorities, product roadmaps, operational needs, and enterprise technology strategy.
• Develop strategic technical initiatives that modernize Store systems, improve reliability and performance, simplify operations, and enable scalable capabilities across company-owned and independently owned stores.
• Engage with vendors, enterprise architecture, infrastructure, security, and industry leaders to evaluate technologies that strengthen store platforms, edge computing, device management, integration patterns, and operational resilience.
• Foster out-of-the-box thinking within the team to encourage innovative approaches to complex problems, leading to more creative and effective solutions.
• Analyze the end-to-end store technology value chain, including point-of-sale, pricing, inventory, catalog, payments, order management, fulfillment, delivery, device management, and support processes, to identify opportunities to reduce friction and improve store execution.
• Collaborate with senior leaders to integrate Store systems architecture and modernization priorities with business, product, operations, security, data, and enterprise technology roadmaps.
• Define and guide enterprise integration patterns, messaging frameworks, event-driven services, APIs, and cloud-native architecture that enable resilient, scalable, and observable Store systems.
• Design and guide distributed applications for remote discovery, monitoring, configuration, lifecycle management, and support of store devices, edge infrastructure, and IoT-enabled capabilities.
• Define key performance indicators for Store systems, including reliability, performance, availability, incident reduction, store adoption, operational efficiency, transaction success, and business impact; monitor the effectiveness of technical initiatives against those outcomes.
• Implement and continuously improve the technical standards, engineering patterns, observability practices, automation, and operational tooling required to support reliable and scalable Store systems.
• Communicates the architecture to the stakeholders and collaborates and coordinates with existing domain architects in the formalization and adoption of IT standards and procedures.
• Lead architecture, design, code, and operational readiness reviews with engineering teams to ensure Store systems are secure, scalable, reliable, supportable, and aligned with enterprise standards.
• Provides oversight on delivery to ensure industry best practices, standards, automation, quality, timeliness, operational readiness, continuous improvement and cost-effective solutions.
• Partner with Unified Experience, Product, UX, Architecture, and Engineering teams to define how Store Systems capabilities are exposed through unified associate, customer, call center, and owner experiences.
• Own technical leadership for Store systems modernization by partnering with product and engineering teams to evolve legacy platforms, reduce operational complexity, improve integration quality, and create reusable patterns that accelerate delivery across store capabilities.

Principal Engineer – Store Systems

Account Specialist

• Increases revenue and profitability through generation of new business and further development of existing accounts
• Routinely interacts face-to-face with customers to foster strong relationships and maintain satisfaction
• Understands complex requirements from customers for preparation of customized quoting
• Delivers effective sales presentations and ensures technical requirements are met
• Ensures technical requirements for the customer are met
• Assists with on-site troubleshooting of customers' concerns
• Works with local customers to identify, quote, engineer, and close product and solution sales
• Provides technical support as required
• Works with and coordinates vendor resources to build relationships and support sales
• Performs other duties as assigned

Manager

• ensure adherence to ISO specific standards (45001, 14001 & 9001)
• oversee quality management system, quality policy, KPI's and environmental requirements
• conduct regular audits and assessments
• support the development and control of procedures, work instructions, and drawings
• provide training and guidance on quality and engineering principles
• identify opportunities for process improvement
• investigate and resolve non-conformities, deviations, and customer complaints
• assess and mitigate quality-related risks
• plan and execute internal and external audits
• prepare reports and metrics on site specific and quality KPI’s

Technician

Sales Development Representative

Outside Sales Representative

Outside Sales Representative

Customer Account Manager

Senior Director, Digital Experience

Business Development Manager – Filter, Heavy Duty Sales

Technical Trainer

Account Representative

Business Development Manager – Underhood Sales

Business Development Manager – Undercar Sales

Treasury Analyst

Principal Engineer – Store Systems

Account Specialist

Quality Control Manager