Softcard (acquired by Google)

Customer Support

• Je hebt veel direct contact met onze klanten, lost hun vragen en problemen snel op;
• Je biedt ondersteuning aan schadeherstelbedrijven bij het inrichten en gebruik van onze software;
• Je analyseert en verhelpt technische en functionele vraagstukken;
• Je helpt klanten met uitleg en optimalisatie van de software;
• Je werkt nauw samen met sales en productontwikkeling om feedback van klanten te vertalen naar verbeteringen.

Klantenservice medewerker

Manager

• Drive global private markets product strategy execution as part of the Product Leadership Team, managing the end‑to‑end product pipeline and future roadmap.
• Lead forward‑looking pipeline planning (1–2 years+), coordinating with client channels and supporting annual strategic and multi‑year business prioritization.
• Establish and manage PMP operating cadence, ensuring leadership visibility into product initiatives, risks, and pipeline progress.
• Prepare and coordinate materials for Fund Boards, the Invesco Board, executive committees, and strategic partnership governance.
• Oversee management reporting for seed and co‑investment capital, partnering with Product Leads to ensure accurate governance and transparency.
• Own PMP‑level KPI frameworks, dashboards, and OGSM alignment; support firm‑wide and regional goal‑setting processes.
• Lead internal communications and manage content for PMP leadership meetings, all‑hands, newsletters, and executive communications.
• Drive process design and continuous improvement across PMP while supporting cross‑functional, high‑priority strategic initiatives.

Private Markets Product Manager

Scrum Master

• Champion Agile delivery excellence by driving transparency, removing impediments, and ensuring continuous improvement across teams.
• Own end-to-end Agile governance, including Scrum ceremonies, backlog prioritization, and pipeline management to accelerate value delivery.
• Partner strategically with Product Owners and business leaders to define scope, prioritize features, and align on business objectives.
• Lead project planning and execution, setting clear timelines, managing dependencies, and ensuring on-time, high-quality delivery.
• Facilitate cross-functional technical alignment, resolving architectural and development challenges to maintain delivery momentum.
• Oversee operational readiness, including change management, incident resolution, and production process controls.
• Mitigate risks and manage escalations proactively, while maintaining alignment with vendors and third-party partners for seamless integration.
• Drive team performance and accountability, fostering a culture of collaboration, innovation, and measurable outcomes.

Principal Agile Project Manager

Sales

• Drive sales thru the Sales Pro team to grow commercial sales and overall NAPA Commercial Value Proposition.
• Ensure Sales Pro team understands and sells NAPA programs to all assigned customers.
• Communicate monthly wholesale strategies and tactics to the Sales Pros, assigning goals and holding the sellers accountable.
• Build and maintain relationships with effective communication with store teams, customers, and executive leadership.
• Evaluate sales results of region and district stores to ensure the delivery of strategic objectives within budget.
• Collaborate with operation leadership in preparing business cases for investment at store level.
• Conduct regular district sales meetings, encourage continual learning, and ensure completion of all company required training.
• Manage Sales Pro team prospecting of new accounts and/or fostering growth of underperformers.
• Ensure HQ directed sales programs and initiatives are executed at a high level to drive growth and profitability.
• Track sales metrics and KPIs, preparing reports and presentations for senior management to communicate progress and identify areas for improvement.

District Sales Manager

• Responds to customer inquiries and places customer orders
• Develops and broadens relationships with customers
• Provides guidance and advice to less experienced Customer Service Representatives
• Places customer orders via various methods
• Influences gross profit through negotiating prices
• Builds customer relationships to drive repeat business
• Maintains appropriate inventory levels
• Determines cost-effective shipping methods
• Handles customer returns as necessary

Senior Customer Service Representative

Outside Sales

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis
• Identify specific needs of customers and align solutions with NAPA's offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
• Engage customers and keep them connected through all of NAPA's eSales programs
• Perform educational seminars, clinics and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone

Outside Sales Professional

• Supervises the sales and operational performance of multiple branches
• Implements corporate initiatives, policies, and procedures to support the overall direction of Motion Industries
• Collaborates to identify and secure new business opportunities and improve operational effectiveness
• Plans, organizes, allocates resources and directs the day-to-day operations of the division under the direction of the Division VP
• Covers all aspects of sales, account management, training, and sales support
• Develops sales plans and budgets for achieving sales goals
• Creates action plans to penetrate new markets and cultivate customer relationships
• Performs other duties as assigned
• Assists in leading the sales strategy and growth plan for a Division set by the Division VP

Division Sales Manager

• Driving sales and leading a team of outside account representatives to drive growth within a defined territory
• Creating business and territory plans
• Analyzing sales pipelines
• Ensuring a high level of customer service
• Generating sales individually and through leadership of others
• Hiring, coaching, and training direct reports
• Performing financial reviews monthly with the Operations Manager
• Other duties as assigned

Branch Manager

Business Operations

• Manage Integration Program
• Develop and maintain the integration roadmap with IMO leadership and Steering Committee.
• Lead creation and execution of functional blueprints and work plans.
• Proactively mitigate risks related to timelines, scope, resources, and value.
• Keep stakeholders informed and engaged.
• Support change management throughout integration activities.
• Continuously evaluate existing processes to identify opportunities for improvement in efficiency, quality, and cost-effectiveness.
• Create and maintain clear process documentation, including workflows, SOPs, and process maps.
• Implement version control and change management for documentation.
• Build strong relationships with key stakeholders to gather insights and serve as a liaison, ensuring alignment across departments and processes.
• Establish key performance indicators (KPIs) to measure the effectiveness and efficiency of documented processes.
• Generate reports and provide insights to management on process performance, identifying areas for further improvement.

Manager, Business Process Improvement

• Drive growth of company-owned NAPA Auto Parts stores
• Identify specific needs of customers and align solutions with NAPA's offerings
• Engage customers and keep them connected through all of NAPA's eSales programs

Director

• Overall responsibility for all braking suppliers and brands for purchasing and product management (including inventory management).
• Develop and implement effective commercial strategies and plans for the braking product category that align with company goals.
• Drive sales growth and profitability within the braking segment by identifying new business opportunities and optimizing existing accounts.
• Manage pricing strategies to maximize margin while maintaining competitive positioning in the market.
• Collaborate closely with suppliers and vendors to negotiate terms, contracts, and promotional activities.
• Responsible for overall inventory management per supplier and brand.
• Analyze market trends, competitor activities, and customer feedback to inform strategic decisions.
• Lead cross-functional projects to enhance category performance and customer satisfaction.
• Monitor sales performance and prepare regular reports and forecasts for senior management.
• Support the sales team with technical and commercial expertise related to braking products.
• Stay up-to-date on industry developments, regulations, and new product innovations within the braking sector.

Commercial Director – Braking

• Responsible for the management of the Repco team, overseeing all branch operations and the business profitability.
• Managing the store to increase sales and improve EBIT.
• Ensuring the store is highly competitive and attractive in the market.
• Developing staff to deliver exceptional customer service and product knowledge.
• Building strong relationships with customers to ensure continued market leadership.
• Contributing to the profitability, growth and return on investment of the company by developing and implementing strategic initiatives.
• Ensuring branch safety standards adhere to OHSE policies, procedures and legislative requirements.
• Creating a supportive and motivating environment for your team to learn and develop their skills and knowledge.

Administration

• Coordinate administration, general marketing, reporting & data analysis activities for a busy category
• Support all members of the category team
• Assist with loading of images and catalogue layouts
• General marketing support
• Administer processes relating to the category
• Manage product data related activities including vendor cost changes, clearance excess reporting, product data and pricing maintenance
• Assist with retail and trade promotional builds and ensure deadlines are met
• Assist with event and promotional planning
• Data base management
• Compile weekly reporting

Administration Assistant

Social Media Manager

• Lead the planning, creation, and distribution of Invesco’s organic social media content across North America and EMEA.
• Set and evolve the strategic direction for social media in alignment with the firm’s go-to-market priorities.
• Oversee a team of three to deliver unified, impactful campaigns.
• Develop audience-first content that simplifies complex concepts, elevates the brand, and drives measurable engagement.
• Maintain a strategic content calendar and identify key moments to amplify timely and relevant stories.
• Create social media campaigns informed by insights, audits, and alignment with brand and go-to-market priorities.
• Define measurement frameworks, monitor performance, and optimize content distribution based on analytics and key metrics.
• Lead and mentor a team of three social media analysts, fostering expertise and innovation.
• Collaborate with internal influencers to elevate Invesco’s brand and messaging across their social platforms.
• Provide training and workshops to educate internal teams on social media best practices and compliance requirements.
• Build and manage relationships with internal stakeholders, external agencies, and platform partners to leverage insights and trends for brand growth.

Business Development Rep

• Develops and expands sales for Fleet/ Government & Heavy-Duty accounts.
• Communicates and executes strategic initiatives, new Fleet Elite member enrollment, and Master Service Agreement program adoption.
• Calls Commercial Fleets and Governments to present total product offerings.
• Works closely with NAPA Fleet HQ to drive program adoption and new accounts.
• Hosts meetings in assigned territory to provide training on Fleet and Heavy-Duty programs.
• Achieves territory quotas on sales and new accounts, Fleet Elite, and Government Fleet.
• Provides top-notch customer service and communication to all NAPA Fleet and Government accounts.

Klantenservice medewerker

Private Markets Product Manager

Principal Agile Project Manager

District Sales Manager

Senior Customer Service Representative

Outside Sales Professional

Division Sales Manager

Branch Manager

Manager, Business Process Improvement

Outside Sales Professional

Commercial Director – Braking

Branch Manager

Administration Assistant

Social Media Manager

Business Development Manager – Heavy Duty Sales