Senior Director, Digital Experience

Softcard (acquired by Google)

Senior Director leading digital product strategy and customer experience for Motion, a North American industrial parts distributor. Driving eCommerce growth, UX innovation, and portfolio investment returns.

Posted 8/10/2026full-timeRemote • Alabama • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep expertise in Digital Product Management, Customer Experience, and UX/UI Design, with a strong focus on leading cross-functional teams and driving measurable outcomes through data-driven decision making. Proven ability to align digital strategies with enterprise growth objectives and foster innovation in complex environments.

Highest-signal resume keywords

Digital Product ManagementCustomer Experience StrategyUX/UI DesignPortfolio ManagementData-Driven Decision Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital CommerceUser-Centered DesignJourney AnalyticsA/B TestingConversion OptimizationProduct RoadmappingUsability TestingPerformance MeasurementInvestment PlanningCustomer Research

Soft Skills

Strategic ThinkingLeadershipCommunicationInfluencing StakeholdersContinuous Improvement

Tools & Technologies

Design SystemsContent Management PlatformsCommercial ApplicationsMobile ExperiencesProcurement Integrations

Industry Keywords

EcommerceCustomer-CentricityMarket IntelligenceBehavioral AnalysisInnovation

About the role

Key responsibilities & impact

Define and execute the digital product vision, customer experience strategy, and multi-year roadmap across Motion's digital ecosystem
Own portfolio prioritization and investment decisions across commerce, self-service, content management, commercial platforms, mobile experiences, and emerging digital capabilities
Establish product management standards, governance processes, roadmapping practices, and performance measurement frameworks
Align digital investments with enterprise growth objectives and customer experience goals alongside executive leadership
Lead product management teams responsible for commerce, account management, self-service, procurement integrations, content platforms, mobile experiences, and commercial applications
Evaluate emerging technologies, market trends, and competitive capabilities to identify future growth opportunities
Own end-to-end customer experience strategy across customer-facing digital touchpoints
Lead UX/UI design, journey mapping, service design, design systems, accessibility standards, and experience governance
Lead customer research, usability testing, journey analytics, behavioral analysis, and market intelligence programs
Own experimentation, A/B testing, personalization, and conversion optimization programs
Build and maintain an eCommerce experience to drive growth in the industrial distribution market
Build and evolve the enterprise design system with reusable components, interaction patterns, and UX standards
Build and lead Product Management, UX, Customer Insights, and Optimization teams
Partner with Technology, Operations, Marketing, Sales, Customer Success, and Executive Leadership to align strategy and execution
Develop test scenarios, execute user acceptance testing, and verify system readiness for production
Lead cross-functional prioritization and investment decisions
Manage budgets, resources, vendor relationships, and investment priorities
Foster innovation, accountability, customer-centricity, and continuous improvement
Develop future leaders and strengthen product management and customer experience capabilities
Perform other duties as assigned

Requirements

What you’ll need

Typically requires a bachelor's degree in a related field and fifteen (15) or more years of related experience or an equivalent combination
Deep expertise in digital product management, customer experience, UX/UI design, user-centered design, digital commerce, and experience optimization
Proven success leading large-scale digital product portfolios and customer experience strategies with measurable outcomes
Experience managing product roadmaps across commerce, self-service, procurement integrations, content platforms, mobile experiences, and commercial applications
Strong understanding of customer research, usability testing, journey analytics, experimentation, personalization, and data-driven decision making
Ability to translate customer needs, market opportunities, and business objectives into high-impact product investments
Strong strategic thinking, portfolio management, prioritization, and investment planning capabilities
Experience leading cross-functional teams and influencing stakeholders across Product, Technology, Operations, Marketing, Sales, and Customer Success
Proven leadership experience building and developing high-performing product, UX, and insights teams in complex, matrixed organizations
Strong analytical and financial acumen, including evaluating investment opportunities and delivering measurable return on investment
Excellent communication, presentation, and executive influence skills
Ability to balance long-term strategic vision with near-term execution and operational excellence
Must be eligible to work in the US without Visa Sponsorship
No licenses or certifications required
Supervisory responsibility for 5–10 direct reports and 5–10 indirect reports
Budget responsibility

Benefits

Comp & perks

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay