Signature Aviation

Recruitment

• Drive High-Volume Hiring Execution
• Recruit for frontline roles
• Manage multiple open roles at the same time
• Meet hiring goals and fill roles quickly
• Keep candidate pipelines engaged and organized
• Source candidates through job boards, referrals, and outreach
• Maintain pipelines for recurring roles
• Reduce time-to-fill through proactive sourcing
• Partner with Hiring Managers to understand staffing needs
• Align on priorities and hiring strategies
• Share market insights
• Communicate progress and risks
• Ensure timely communication and follow up/through
• Schedule interviews and move hiring decisions forward
• Support pre-employment processes
• Track recruiting activity and metrics
• Identify hiring challenges and provide solutions
• Provide insights to help improve hiring processes
• Participate in hiring events
• Build community partnerships
• Promote and support employer brand

Recruiter I

Analyst

• Conduct comprehensive examinations of major workforce practices and trends, offering actionable strategies for enhancement.
• Lead in-depth discussions with key stakeholders to fine-tune workforce strategies.
• Develop sophisticated workforce models, anticipating future business needs and challenges.
• Create and deliver engaging, data-driven presentations for top-tier management and external partners.
• Oversee the mapping of workforce capacity to ensure alignment with operational demands.
• Guide and train junior analysts, fostering a culture of continuous learning and growth.

Senior Analyst, Workforce Optimization

Operations

• Design and implement a centralized, technology-enabled guest operations model leveraging AI, automation, analytics, and scalable communication platforms
• Establish and maintain the NOC as the operational hub for guest support and service coordination across the network
• Develop scalable workflows, service standards, escalation pathways, and support models that balance guest experience with operational efficiency
• Lead the evolution and modernization of guest operations through emerging technologies, automation, and process optimization initiatives
• Manager the Call Center Manager and downstream teams and ensure alignment between staffing models, routing logic, performance expectations, and operational objectives
• Partner with commercial, operational, and guest experience stakeholders to align communication strategies and service delivery

Senior Manager, Guest Operations Strategy

Security Engineer

• Lead the strategic and operational security efforts across Azure and hybrid cloud environments.
• Safeguard mission-critical applications and systems, enable secure digital transformation, and drive business innovation while maintaining a robust security posture.
• Manage and mentor a team of cybersecurity professionals, ensuring alignment with organizational objectives and fostering a culture of security excellence.
• Spearhead the design, implementation, and governance of secure cloud-first and hybrid environments, ensuring agility, resilience, and compliance with global regulations.

Cloud Security Manager – Azure

Product Manager

• Own the day-to-day product delivery process across multiple agile teams, collaborating with stakeholders across IT and the business to ensure alignment on priorities and outcomes.
• Evaluate business requirements to identify opportunities for improvement and innovation. Analyze data and processes to uncover insights and trends that can inform solution design.
• Reduce uncertainty by communicating with a variety of stakeholders across the organization to ensure the goals are clear and the vision is aligned with business objectives.
• Manage a group of Product Owners to deliver the overall roadmap for Payments
• Gather and document detailed requirements, user stories, and acceptance criteria.
• Manage and prioritize the product backlog to ensure clear, actionable work for engineering teams.
• Collaborate with Solution Architects and Developers to validate technical feasibility and align with architectural standards.
• Track and monitor product milestones.
• Support integration efforts with third-party platforms (e.g., CRM systems, pricing engines, payment gateways).
• Coordinate across teams to identify dependencies and resolve blockers quickly.
• Ensure that features meet quality, security, and compliance standards before release.
• Work closely with QA teams to define test plans and support user acceptance testing.

Product Manager, Payments

Full-stack Engineer

• Build enterprise-grade API and integration solutions using Azure services (Azure Functions, Logic Apps, API Management, Service Bus, Event Grid).
• Design, implement, and maintain RESTful APIs using C# (.NET/.NET Core), JSON, and API-first principles.
• Utilize Azure Application Insights, Key Vault, and Storage Accounts to deliver secure, efficient integrations.
• Develop and maintain CI/CD pipelines to enable automated deployments and faster delivery in a DevOps environment.
• Work closely with architects, developers, and product teams to translate requirements into integration solutions.
• Maintain integration observability and proactively resolve performance or reliability issues.
• Contribute to modernization efforts by refactoring legacy integrations into API-first and event-driven architectures.
• Support innovation initiatives, including deploying AI-powered decision support, task automation, and predictive operational insights at the base.

Senior Engineer, API Integrations

• Develop and drive proactive internal communications strategies and tactics that support operational priorities, leadership visibility and team member engagement, including ownership of the Operations’ editorial calendar, channel strategy, leadership cadence, intranet/digital workplace content, live forums, video and manager toolkits.
• Serve as a trusted communications advisor to the COO and Operations Leadership Team, providing counsel, executive messaging, and content development across speeches, talking points, newsletters, videos, presentations, leadership forums and other communications.
• In partnership with the Director of Corporate & Digital Communications, lead Operations’ editorial planning and communications frameworks that keep frontline and operational teams informed, aligned and engaged.
• Translate complex operational, technical and business topics into clear, engaging communications, by collaborating across functions to ensure consistent messaging and business alignment.
• Prepare and execute internal communications for operational issues, sensitive matters and issues management, partnering with Corporate Affairs, Legal, People/HR, Safety and Security, and Operations leaders to ensure timely, accurate and values-aligned messaging.
• Create field leader and manager communication toolkits, talking points, cascades and Q&A materials that help base and operational leaders communicate consistently with their teams.
• Produce communications for dispersed, frontline and deskless teams, using digital-first, manager-led and operational channels to ensure critical messages reach team members.
• Develop and execute change communications plans for operational priorities, process changes, transformation initiatives, organizational updates and other moments that require clear team member understanding and adoption.
• In partnership with the Corporate Affairs Leadership Team, work on measurement and insights to evaluate communication effectiveness, reach, engagement and team member understanding, and use findings to improve future communications.
• Leverage AI tools, video editing and creative technologies to enhance communications, storytelling and content creation.
• Contribute to continuous improvement of communications processes, tools and channels.

Senior Operations Communications Manager

IT Support

• Define and execute the enterprise infrastructure strategy and multi-year technology roadmap across cloud, data center, network, compute, storage, virtualization, edge, and platform services.
• Lead the modernization and continuous improvement of infrastructure capabilities, including cloud transformation, SD-WAN, automation, observability, container platforms, hyper-converged infrastructure, and edge computing technologies.
• Provide strategic and operational leadership for a global 24/7 infrastructure environment supporting business-critical and customer-facing systems across geographically distributed locations.
• Establish and enforce engineering, operational, architectural, and service delivery standards to ensure scalability, resiliency, performance, and security across the infrastructure portfolio.
• Own enterprise infrastructure availability, operational performance, incident response, problem management, root cause analysis, disaster recovery, and business continuity planning.
• Define, monitor, and report on KPIs, SLAs, SLOs, and operational health metrics, driving accountability and continuous service improvement across the organization.
• Lead the evolution of infrastructure and platform services toward an infrastructure-as-a-product model, enabling scalable, secure, and self-service capabilities that accelerate application delivery and operational efficiency.
• Champion automation, infrastructure-as-code, policy-as-code, and operational standardization to reduce manual effort, improve consistency, and increase delivery speed.
• Partner closely with Engineering, Cybersecurity, Product, and business leaders to ensure infrastructure services align with enterprise priorities, security standards, and operational objectives.
• Ensure infrastructure platforms are secure by design through strong identity management, segmentation, patching, hardening, encryption, monitoring, and zero-trust principles.
• Lead and develop high-performing global infrastructure teams across internal and offshore support models, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Drive operational maturity through investments in observability, capacity planning, reliability engineering, proactive monitoring, and service management best practices.
• Oversee vendor relationships, managed services providers, cloud partners, telecommunications providers, and strategic technology suppliers to ensure performance, accountability, innovation, and cost effectiveness.
• Manage infrastructure financial planning, budgeting, forecasting, and cost optimization efforts, including cloud and platform spend management.
• Lead infrastructure integration activities related to mergers, acquisitions, divestitures, and enterprise transformation initiatives.
• Provide executive-level reporting, operational updates, risk visibility, and strategic recommendations to senior leadership.

Director, IT Infrastructure – Operations

Data Scientist

• Design and develop statistical, machine learning, forecasting, and optimization models
• Apply techniques such as regression, classification, clustering, time series, and anomaly detection
• Translate business problems into scalable analytical approaches and measurable outcomes
• Evaluate model performance, accuracy, stability, and business impact
• Lead models from concept through production deployment and ongoing optimization
• Partner with engineering teams to operationalize models into applications and workflows
• Define and support model lifecycle processes, including versioning, monitoring, and retraining
• Build reusable, maintainable, and well-documented modeling pipelines
• Monitor model performance, drift, and usage; troubleshoot production issues as needed
• Collaborate with stakeholders to define objectives, constraints, and success metrics
• Identify and prioritize high-value data science opportunities
• Communicate results, assumptions, risks, and recommendations clearly to technical and non-technical audiences
• Support adoption by ensuring outputs are actionable, interpretable, and aligned to business needs
• Perform exploratory data analysis to identify patterns and opportunities
• Assess data quality, completeness, and suitability for modeling
• Design and validate features that improve model performance
• Partner with data teams to enhance analytical datasets and reusable data products
• Apply and promote best practices for reproducibility, model governance, and responsible AI
• Ensure alignment with enterprise standards for security, privacy, and compliance
• Mentor data scientists and analysts on modeling techniques and production readiness
• Lead technical and model reviews and contribute to data science standards and frameworks

Lead Data Scientist, Technology

• Lead enterprise operational integrations, implementations, and strategic initiatives sponsored through Operations Services.
• Develop and maintain standardized implementation playbooks, governance models, and execution frameworks to support acquisitions, operational transformations, system deployments, hospitality initiatives, and process rollouts.
• Partner with cross-functional stakeholders to develop implementation strategies, project plans, timelines, milestones, communication plans, and operational readiness activities.
• Drive implementation governance to ensure alignment across operational, commercial, financial, safety, guest experience, and technology priorities.
• Lead operational readiness and hypercare activities to support field teams during implementation, stabilization, and transition periods.
• Develop and execute change management and communication strategies that promote adoption, accountability, and long-term operational sustainability.
• Monitor initiative performance through KPIs, milestone tracking, operational metrics, adoption measures, and post-implementation assessments.
• Identify implementation risks, operational gaps, and execution challenges while driving timely resolution and escalation where appropriate.
• Lead continuous improvement efforts by incorporating lessons learned and operational feedback into future deployment strategies and execution standards.
• Provide executive leadership with regular updates regarding initiative progress, operational impacts, implementation risks, and overall execution performance.

Director, Operations Integration – Implementation

Database Administrator

• Design and implement high availability and disaster recovery (HA/DR) solutions across on-premises and cloud environments
• Architect and support hybrid database platforms, including Azure SQL Managed Instance
• Lead enterprise performance tuning efforts, including query optimization, indexing strategies, and workload analysis
• Establish and enforce database standards, governance, security controls, and best practices
• Own backup, recovery, and business continuity strategies aligned to defined RTO and RPO objectives
• Plan and execute complex database migrations, upgrades, and cloud transformation initiatives
• Troubleshoot and resolve advanced database performance, capacity, and replication issues
• Provide Tier 3 support for critical incidents, including root cause analysis and long-term remediation
• Lead database-related projects and contribute to broader enterprise architecture initiatives
• Mentor and provide technical guidance to junior and mid-level database administrators
• Drive and improve ITIL-aligned processes, including: Incident, Problem, Change, Capacity, and Availability Management
• Ensure SLA compliance and lead continuous service improvement efforts
• Collaborate with cross-functional stakeholders, including: Application and engineering teams, Infrastructure and network teams

Senior Database Administrator

Administration

• Conduct the following for Azure SQL/Azure SQL MI/SQL on Azure VM, On Prem SQL Server, SSRS, SSIS, and other related products as applicable and necessary
• Install/Configure/Setup/Administer and Maintain production and non-production environments
• Setup High-Availability and Disaster Recovery
• Plan and test high availability and disaster recovery
• Create Users and assign/manage permissions based on the level of access the user would need; ensure robust and full proof security of assets
• Resolve database integrity, performance, blocking, deadlocking, connectivity, and replication issues.
• Detect and resolve database-related CPU, memory, I/O, disk space and other contention issues.
• Perform and manage Database backup/recovery/restore and capacity monitoring
• Setup SQL agent jobs, elastic jobs and runbook automation
• Identify and setup alerts and logging in Azure
• Maintain databases – Statistics, Indexes, fragmentation
• Conduct Performance tuning and optimization (Stored procedures, Views, Functions, Queries, database)
• Implement operational automation using scripts.
• Upgrade and maintain SQL Server and related software (apply patches and updates when necessary)
• Coordinate removal and/or archiving of data that is no longer required to be available in the production databases.
• Deploy and configure SSIS packages and SSRS Reports. Troubleshoot issues with SSRS and SSIS.
• Design and create databases to support development initiatives
• Experience migrating on-prem environments to the Cloud (Azure)
• Knowledge of best practices in the areas of application design, performance, security, scalability and maintainability is also desired.
• Experience with extended features (partitioning, compression, CDC, encryption, auditing, etc)
• Identify future risks in the environment before they happen and work with leadership to get the work prioritized.
• MySQL, Mongo, and other DB technologies preferred
• Synapse, Databricks, and other data warehouse workflows preferred
• Support release/code deployment activities
• Provide 24x7 support as necessary
• Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.

Database Administrator II

Project Manager

• Responsible for leading projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
• Focused on influencing leadership at all levels of HR to deliver on strategic and operational goals for the People function.
• Collaborates closely with key HR leaders and other stakeholders across the organization with a continuous improvement mindset, understanding opportunities and creating solutions.
• Develops detailed project plans that outline the scope, resources, timeline, and budget for each project.
• Leads and coordinates project teams, ensuring effective communication and collaboration among team members.
• Monitors project budgets, allocates resources efficiently, and advocates for additional funding when necessary.
• Tracks project progress, identifies potential issues, and implements solutions to keep projects on schedule.
• Ensures that project deliverables meet quality standards and align with outlined project expectations.
• Drives assigned work with focus on effectiveness, simplicity, and efficiency, removing roadblocks and eliminating bureaucracy at all levels of the organization.

Project Manager, People Organization

Systems Engineer

• Operational support resource for Ops Mobile by triaging inbound issues, assessing business impact, prioritizing requests, and coordinating timely resolution with appropriate support teams.
• Provide advanced troubleshooting for mobile devices, field technology, and related applications used by frontline teams and operational support functions.
• Manage escalated incidents and service requests, including issue ownership, root cause analysis, documentation, and stakeholder communications.
• Support platform rollouts, proof-of-concept pilots, asset refresh initiatives, and other deployments, including on-site support as needed.
• Partner with IT, operations, vendors, and project teams to resolve issues and support delivery of business and technology initiatives.
• Administer assigned enterprise systems and support tools, including access management, approvals, queue oversight, dashboards, reporting, and continuity support.
• Monitor ticket queues, field feedback, and operational communications to identify recurring issues, trends, and improvement opportunities, and escalate risks as appropriate.
• Participate in bridge calls, deployment calls, leadership meetings, and related communications to provide status updates, operational insight, and coordination for supported systems, incidents, and deployments.
• Support executive, leadership, and white-glove service needs, including high-priority issue resolution and device and application support.
• Develop and maintain documentation, training materials, reporting, procurement backup, and administrative support for technology assets and services, and recommend process or tool enhancements.
• Strong knowledge of enterprise support operations, mobile technologies, systems administration, incident management, and service delivery practices.
• Ability to triage complex issues, perform root cause analysis, and manage escalations in a fast-paced operational environment.
• Working knowledge of enterprise service management platforms, device management tools, dashboards, and related support applications.
• Excellent verbal and written communication skills, with the ability to work effectively with frontline teams, vendors, technical teams, leadership, and executive stakeholders.
• Strong project coordination, organizational, and prioritization skills, along with the ability to create clear documentation, drive continuous improvement, work cross-functionally, and support hybrid, travel, and occasional after-hours requirements.

Systems Analyst

Digital Marketing

• Develop and execute a global SEO strategy to increase visibility across priority markets, services, and locations
• Identify and prioritize high-value keywords aligned to customer intent (flight planning, FBO selection, services)
• Optimize on-page, technical, and local SEO performance across the website
• Monitor rankings, traffic, and conversion performance, and continuously refine strategy
• Leverage AI tools to identify keyword opportunities, content gaps, and optimization strategies at scale
• Define and own web personalization strategy across the website, including anonymous and known user experiences
• Leverage behavioral, location, and CRM data to deliver dynamic, relevant content and offers
• Incorporate AI-driven recommendations and predictive insights to deliver more relevant, real-time website experiences
• Partner with CRM and Digital Experience teams to activate audience segmentation and dynamic content
• Optimize landing pages and user journeys to improve engagement and conversion
• Lead A/B testing and experimentation to continuously improve website performance
• Develop and manage website content strategy aligned to customer journeys and search intent
• Ensure content is optimized for SEO, relevance, and conversion
• Align content to Signature’s storytelling pillars and value proposition
• Maintain and evolve a content calendar focused on priority locations, services, and campaigns
• Use AI tools to accelerate content development, optimization, and scalability while maintaining quality and brand consistency
• Own strategy, performance, and optimization of third-party directory listings
• Manage listing levels, content, and enhancements to maximize visibility and conversion
• Evaluate ROI of directory investments and recommend enhancements or changes
• Ensure consistency of brand, messaging, and data across all external platforms
• Own and manage relationships with SEO, content, and digital agencies
• Set clear performance expectations, KPIs, and deliverables
• Ensure alignment between agency outputs and internal strategy
• Drive accountability for measurable outcomes (traffic, rankings, conversion)
• Track and report on SEO performance, website engagement, and conversion metrics
• Translate data into actionable insights to improve digital performance
• Establish KPIs tied to business outcomes, including traffic quality and digital reservations
• Use AI-driven analytics and insights to improve targeting, performance, and decision-making
• Leverage AI tools to accelerate SEO performance, content optimization, and digital growth
• Use AI-driven insights to identify trends, opportunities, and areas for improvement
• Apply AI to enhance on-site personalization, including dynamic content and next best action recommendations
• Partner with CRM, Data, and IT teams to activate AI-driven segmentation and targeting capabilities
• Partner with Digital Experience, CRM (C360), and Marketing teams to align on priorities and execution
• Collaborate closely with IT to enable personalization capabilities, implement SEO and site enhancements, and ensure proper tagging, tracking, and platform performance
• Ensure website strategy supports broader digital ecosystem, including Signature Vision
• Collaborate with analytics and data teams to enhance tracking and measurement