Signature Aviation

Director

• Own the strategy and roadmap for assigned application portfolios, aligning with enterprise IT and business objectives
• Oversee full lifecycle management: development handoff, deployment, production stability, enhancements, and retirement
• Partner with Application Development leaders to ensure seamless transition from project delivery to steady-state operations
• Drive modernization, automation, and continuous improvement initiatives
• Lead global 24x7 L1/L2 support operations, ensuring SLA adherence and business continuity
• Accountable for incident, problem, change, and risk management governance
• Lead major incident response and post-incident reviews; eliminate root causes and reduce recurrence
• Implement measurable service performance metrics and publish service health dashboards
• Ensure Business Continuity and disaster recovery objectives are met
• Own operating plan targets, forecasts, invoice approvals, and annual budget development
• Manage managed service providers and external vendors to ensure service quality, performance, and cost efficiency
• Optimize resource allocation across internal teams and partners
• Lead, coach, and develop a global team of application support professionals
• Establish performance objectives, succession planning, and workforce strategy
• Ensure standardized tools, methodologies, and process frameworks are consistently applied
• Foster a culture of accountability, transparency, and service excellence
• Build trusted relationships with business leaders and senior IT stakeholders
• Participate in IT strategic planning and portfolio governance
• Translate business priorities into scalable application capabilities
• Partner with Finance, Audit, and Risk teams to ensure compliance and control integrity

Director, Application Development

Manager

• Develop and execute company’s pricing strategy through a partnership with internal stakeholders to implement pricing strategies along with process improvement initiatives
• Provide timely updates regarding supply and logistics opportunities to effectively capture operational revenue through margin optimization due to market dynamics
• Maintain and update all internal pricing databases (supplier, transportation, etc.) along with the customer account setup process and continued management
• Analyze to identify actionable insights around daily and weekly price optimization strategy
• Analyze the performance of active supply and transportation contracts (confirm and validate primary supply and carrier contracts are being fully utilized)
• Develop and implement analytics dashboards and tools to identify actionable business decisions
• Establish and distribute KPI reporting to measure the success of pricing strategy and execution
• Monitor pricing indices for market trends and communicate real-time recommendations to capture market arbitrage opportunities to internal stakeholders
• Research and enhance supply chain pricing opportunities through market supply/carrier alterations
• Partner with internal stakeholders to formulate sufficient margins for all RFP opportunities
• Ad-hoc projects as identified by the Director, Fuel Operations
• Assist with bulk spot trades required to balance positions vs. changing demand
• Grow and develop SIGNATURE ENERGY Fuels employees to build depth and capacity for the overall team
• Create and build new tools to improve process efficiency and promote daily accountability
• Adapt to an ever-changing supply and logistics environment providing support and assistance when needed

Manager, Pricing

• Define and lead the strategic direction of our Azure cloud architecture, ensuring it supports enterprise-wide scalability, security, and performance.
• Develop and enforce cloud principles, standards, and policies to maintain consistency and reliability across all cloud operations.
• Collaborate with development teams to design cloud solutions that enable seamless application deployment, performance, and innovation.
• Drive innovation in cloud design by leveraging automation, infrastructure-as-code, and emerging Azure services to keep our infrastructure cutting-edge.
• Oversee the performance, availability, and security of Azure-based infrastructure, including virtual networks, firewalls, hybrid connectivity (VPN, ExpressRoute), and core services.
• Lead cloud cost management and optimization efforts, implementing budgeting and forecasting strategies to maximize value and efficiency.
• Ensure robust monitoring, alerting, and incident response processes to maintain uptime and quickly address issues in cloud environments.
• Manage integrations with on-premises systems, ensuring smooth hybrid operations and secure data flow.
• Lead and mentor a team of cloud engineers and architects, fostering a collaborative, high-performing culture through coaching, skill development, and performance feedback (minimum 3 years of team leadership experience required).
• Act as a hands-on leader, stepping in to troubleshoot complex cloud issues or support critical tasks when needed to ensure operational continuity.
• Partner with development teams to understand their requirements and provide cloud infrastructure that supports secure, scalable, and efficient application delivery.
• Establish and maintain cloud governance frameworks to ensure compliance with internal standards and external regulations, such as data protection and privacy laws.
• Conduct regular risk assessments and audits of cloud infrastructure to identify and mitigate potential vulnerabilities.
• Define and enforce identity and access management policies, including role-based access controls (RBAC) and data protection strategies, to safeguard sensitive information.
• Evaluate and adopt emerging Azure technologies, such as AI-driven operations and advanced automation tools, to enhance cloud performance, security, and agility.
• Lead initiatives for cloud observability and proactive maintenance to anticipate and resolve issues before they impact operations.
• Continuously assess cloud architecture for optimization opportunities, ensuring scalability and readiness for future IT and development needs.

Cloud Systems Manager

Account Manager

• Nurture and expand relationships with customers in the assigned territory.
• Strategically manage a large portfolio of accounts as a trusted advisor.
• Support local teams ensuring growth and excellent service to all accounts.
• Develop and execute comprehensive account strategies to drive sales growth.
• Foster partnerships with cross-functional teams within the organization.
• Track, define, and report on market trends and attitudes.

Regional Account Manager

Project Manager

• Planning and overseeing capital projects
• Managing architects and engineers in the design phase to develop project requirements, schematic designs, and construction documents within approved budgets
• Preparing bid documents and negotiating contracts with general contractors and/or vendors
• Updating stakeholders on the construction status
• Conducting routine site visits to review progress
• Facilitating efforts for successful project closeout

Regional Project Manager, Construction & Infrastructure

Pricing Analyst

• Owns and maintains daily, weekly, and monthly reporting needs and evolves as necessary to support business needs.
• Validate data insights through audit analysis to ensure the highest accuracy of reporting outputs.
• Act as an internal consultant in forecasting, market share assessment, and customer insights to support commercial initiatives to maximize margin performance.
• Responsible for ad-hoc analyses to identify performance insights for the commercial team.
• Incorporate the latest analytics technologies to drive efficiency and ease of analytical capabilities.
• Support monthly executive reporting updates and revenue/market performance narrative.
• Support annual budget and quarterly forecasting process.
• Act as project lead for sales, marketing, and regional revenue management teams reporting needs – extract business requirements, identify key success metrics, and communicate timelines.
• Act as liaison for the broader organization for providing market and revenue performance insights.

Senior Analyst, Commercial Analytics

Marketing Analyst

• The Senior Digital & Marketing Analyst is responsible for measuring, optimizing, and analyzing marketing and digital initiatives across channels to drive measurable business outcomes.
• This role owns digital performance reporting, with a strong emphasis on analyzing individual user behaviors on our website to enable targeted, data-driven personalization strategies that enhance customer engagement, loyalty, and revenue growth.
• The analyst will build robust data pipelines in BigQuery, merge datasets using SQL and visualization tools like Power BI, and derive actionable insights from user sessions, conversion metrics, and cross-channel performance.
• This position collaborates closely with IT, Marketing, Sales, and Digital leaders to translate insights into personalized campaigns and continuous improvements.
• This role maximizes the return on digital and marketing investments by delivering precise performance insights, enabling personalized user experiences based on website usage, and driving targeted execution.
• The Senior Digital & Marketing Analyst directly contributes to enhanced customer engagement, loyalty, retention, and revenue growth through bridging advanced analytics with strategic personalization.

Senior Digital & Marketing Analyst

Accounting Manager

• Lead and manage local and remote payment operations teams.
• Oversee credit card processing, invoice integration, and resolution of transaction issues.
• Ensure accurate processing of all point-of-sale transactions and credit card files.
• Review customer and military contracts to ensure appropriate payment terms and controls.
• Coordinate with FBO General Managers and Sales to support military bid submissions.
• Collaborate with IT to enhance systems and streamline payment processes.
• Maintain strong relationships with payment processors, financial institutions, and key clients.
• Manage accounts receivable for major clients, including NetJets, FlexJets, and Everest.
• Oversee all aspects of direct bill corporate accounts, including disputes and requests.
• Support onboarding for new locations and validate new processes across departments.
• Investigate and resolve billing discrepancies professionally and promptly.
• Partner with Accounting, Pricing, Sales, Marketing, and Collections to resolve customer issues.
• Ensure compliance with internal controls, company policies, and process documentation.
• Prepare and present analytical reports to leadership and cross-functional teams.
• Develop and maintain desktop procedures; train staff on new systems and workflows.
• Assist departments with requests related to cash applications, revenue management, and collections.
• Communicate effectively with stakeholders and ensure timely follow-up.
• Perform additional duties as assigned.

• Serve as the sole liaison for assigned VIP / strategic accounts across all network locations
• Build long-term, trust-based relationships with flight departments, operators, personal staff, and security teams
• Provide 24/7 white-glove support as required for high-profile movements
• Coordinate arrivals, departures, parking, fueling, hangarage, catering, ground transportation, security, customs, and special requests
• Ensure consistent service delivery across all facilities, regardless of location
• Proactively identify potential disruption and manage solutions before issues arise
• Handle all interactions with absolute confidentiality and professionalism
• Act as the central hub between VIP clients and internal teams
• Maintain detailed client profiles including preferences, sensitivities, and service expectations
• Lead service recovery efforts for any deviation from expectations

Network Guest Experience Manager

Network Engineer

• Collaborate with lead engineers, architects, and cross-functional partners to implement and improve LAN/WAN/WLAN/SD-WAN solutions aligned to business and technical requirements.
• Translate high-level network designs into detailed implementation plans, including configuration standards, migration runbooks, validation criteria, and rollback strategies.
• Lead or support network integration for new sites, acquisitions, and infrastructure changes including cutovers, vendor coordination, and post-deployment stabilization.
• Design and implement resilient routing and segmentation strategies using BGP, OSPF, VRFs, VLANs, and advanced route policy controls.
• Provide Tier 3 support for complex and high-impact network issues, driving root cause analysis and permanent corrective actions.
• Troubleshoot across Layer 1–7, including routing/switching, firewall policy behavior, VPNs, application flows, DNS/DHCP, and traffic engineering.
• Analyze packet captures, logs, and telemetry using tools such as Wireshark, tcpdump, NetFlow/IPFIX, syslog, SNMP, and vendor analytics dashboards.
• Implement and maintain secure routing policies, segmentation, and firewall architectures including zone-based policies, least privilege access, and traffic inspection.
• Deploy, operate, and optimize SD-WAN solutions including site rollouts, policy design, application-aware routing, HA designs, and performance tuning.
• Design and support enterprise wireless networks with advanced knowledge of 802.11 a/b/g/n/ac/ax (Wi‑Fi 5/6/6E), RF fundamentals, roaming behavior, and capacity planning.
• Support voice network services including SIP, QoS/DSCP marking, and troubleshooting voice quality issues (jitter, latency, packet loss).
• Implement and support Azure networking designs and operations including VNets, Subnets, NSGs, UDRs/Route Tables, ExpressRoute, VPN Gateways, and network observability via Network Watcher/flow logs.
• Maintain accurate network documentation including diagrams, IP addressing plans, routing policy documentation, and configuration standards.
• Act as a technical mentor to junior engineers and contribute to continuous improvement of team standards and processes.
• On call rotation/After hours deployments when needed.
• Travel upon request

Senior Network Engineer

Data Scientist

• Develop and maintain custom reports in Oracle HCM using SQL to support HR operations and analytics.
• Write advanced SQL queries to extract and transform HR data from Oracle tables.
• Analyze HR datasets for workforce insights (headcount, attrition, recruiting, talent & succession planning, engagement, team performance).
• Ensure accuracy and consistency of HR data across systems.
• Perform advanced analytics and modeling in Databricks using Python and SQL.
• Leverage Databricks notebooks for data exploration, transformation, and machine learning.
• Publish curated datasets from Databricks to BI tools (Power BI) for HR scorecards and executive reporting.
• Apply Python and statistical techniques for predictive modeling (e.g., attrition forecasting, workforce planning).
• Use Databricks ML and Delta Lake for scalable analytics.
• Identify trends and deliver actionable insights to HR leadership.
• Partner with HR leaders to translate business questions into data requirements.
• Work closely with Data Engineering and Platform teams to ensure HR data is clean, standardized, and accessible.
• Document processes and create user-friendly guides for HR stakeholders.
• Understand and apply PII masking and compliance requirements for HR data.
• Ensure adherence to privacy regulations (GDPR, CCPA) and internal security standards.

Senior People Data Scientist

Learning and Development

• Translate Signature Aviation’s leadership expectations into a clear, scalable leadership capability framework and multi‑level development paths (emerging to executive).
• Partner with HR, Talent, and business leaders to identify future leadership needs and ensure alignment with business priorities.
• Design and curate innovative leadership programs, workshops, and blended learning experiences that are practical, experiential, and role relevant.
• Build competency-based learning journeys using modern methods such as digital learning, microlearning, cohort experiences, coaching, and applied learning.
• Develop assessments, diagnostics, and leadership tools that help leaders understand strengths and development areas.
• Facilitate engaging leadership workshops and cohort programs for leaders at all levels.
• Train and enable internal facilitators, people leaders, and subject matter experts to deliver content consistently across the global network.
• Partner with external vendors, universities, and learning providers as needed.
• Serve as a trusted advisor on leadership development trends, methods, and best practices.
• Define success metrics for leadership programs and evaluate impact using data, feedback, and business outcomes.
• Continuously refine programs based on learner engagement, effectiveness, and evolving business needs; benchmark against industry standards.
• Manage the full lifecycle of leadership programs, from design and launch to sustainment and continuous improvement.
• Oversee vendor relationships, budgets, timelines, and resource planning to ensure high quality execution.
• Ensure learning solutions are scalable and effective across a global, distributed workforce.

Leadership Development Manager

Community Manager

• Manage coordination of editorial planning
• Own coordination of companywide editorial calendar encompassing internal and external initiatives and announcements, sending ongoing updates as calendar changes
• Problem-solve for schedule overlaps and ensure the cadence of internal communications is effectively managed
• Create and deploy diverse internal communications, including ongoing live events like town halls as well as newsletters, emails standing meetings, etc.
• Support Corporate Communications team to facilitate distribution of content across communication channels, including reformatting, designing and repurposing materials for diverse platforms (e.g., Hubspot, Sharepoint, ScreenCloud)
• Collect information, create initial drafts and distribute company newsletters for multiple audiences
• Oversee intranet updates to ensure content is fresh, engaging, and showcases the most relevant information for our employees
• Serve as a quick and accurate proofreader, able to consistently follow a designated style guide
• Manage coordination of Community Impact initiatives
• Liaise with Signature’s bases, team members and non-profit partners to create and organize volunteer events, including logistics, planning and tracking volunteer hours.
• Leads monthly tool kit creation and ensures Signature Serves portal is up to date.
• Research and source potential non-profit partners.

Communications & Community Impact Specialist

Product Manager

• Define and own the vision, strategy, and roadmap for the reservations and integrations platform, aligning product outcomes with business objectives and customer needs.
• Partner closely with UX/UI, Engineering, and Business stakeholders to design intuitive, customer-centric reservation and order-management experiences across digital channels.
• Translate business requirements into clear, actionable user stories and acceptance criteria, working with Product Owners and Agile teams to ensure timely, high-quality delivery.
• Drive platform enhancements, integrations, and optimizations across both internal systems and customer-facing applications.
• Own API integration strategy and execution, ensuring scalability, reliability, and alignment with a growing partner ecosystem.
• Collaborate with technology teams to ensure strong platform performance, availability, and scalability within Azure or AWS environments.
• Analyze customer feedback, usage data, and market trends to inform prioritization and continuous product improvement.
• Serve as the voice of the customer, advocating for exceptional user experience and measurable business impact.
• Partner with other Product Managers and external vendors to translate business needs into technical roadmaps and executable engineering plans.
• Work with UX/UI and technical designers to ensure experiences are intuitive, consistent, and optimized across devices and platforms.
• Lead agile delivery activities including backlog refinement, technical grooming, sprint planning, milestone tracking, and release coordination.
• Collaborate with QA to define and execute comprehensive test strategies across devices, platforms, and environments.
• Uphold high product and engineering standards, ensuring all releases meet security, compliance, and performance requirements.
• Continuously improve product development practices, engineering processes, and deployment strategies.

Product Manager – Enterprise Integrations

Operations

• Operates with a holistic understanding of Signature’s strategic pillars/values, base operations, and cross-functionality.
• Develops, in coordination with location management, Regional VP, and Field Support Center, go-forward strategies, both short-term and long-term, to ward off business threats and capitalize on growth opportunities.
• Embodies Signature values by role modeling behaviors and business ethics in all dealings.
• Promotes and holds teams accountable for all expectations for each location and mentors MGM/GMs (Market General Managers/General Managers) on how to take action to improve KPI performance.
• Keeps current on market trends/data and competitor information and partners with MGM/GM and Field Support Center functions to execute the growth plan to increase market share and drive EBIDTA performance across their locations.
• Invests time with MGM/GMs on techniques and strategies to improve airport and community relations by meeting with local authorities, airport board members, airport management, governmental officials, and representatives of airlines and key customers, including regular check-ins during base visits at sites in their area to build strong working relationships and awareness of the needs of the community.
• Promotes Signature programs and products across all locations designed to generate additional revenue and customer loyalty.
• Delivers a consistent guest experience, assessing FBOs on guest service and performance in meeting brand expectations to build a guest-centric, performance-based culture.
• Empower MGM/GMs to create a culture that promotes guest loyalty by creating a culture focused on increasing team member engagement levels.
• Responsible for talent review, succession planning, and local talent development programs, which includes identifying strong performers at all levels of the FBO operation, taking an active role in their development supported by HR resources, and actively addressing those who underperform in their area.
• Develops and coaches MGM/GMs as leaders, holding them accountable for executing Company strategy and ensuring team members have the resources, training, and tools they need to operate efficiently/safely.
• Cultivates strong relationships with Signature Field Support Center leaders to improve financial and operational performance, standards adherence, and organizational innovation.
• Builds a safety-first culture among their bases by communicating expectations, monitoring safety metrics to identify gaps, working with the MGM/GM to build and execute development plans/training, and reinforcing adherence to all SOPs.
• Conducts regular base visits to their locations, including using various checklists, audit tools and follow up processes to ensure their sites comply with all applicable safety, service, and brand standards.
• Ensures local procedures have been established for use in aircraft accidents, fires, or other emergencies in coordination with regional health/safety/security and environmental teams.
• Links operational performance and metrics to financial outcomes and communicates and shares key drivers, results, and action plans across their team to improve consistency and elevate performance.
• Embraces new procedures or initiatives, communicating how they benefit the team, stakeholders, and guests.
• Provides oversight and coaching to MGM/GMs to maintain proper staffing levels based on daily/weekly/monthly volumes, including coordination with Field Ops and HR teams when local labor resources or performance are deficient.
• Performs location MGM/GM duties on an interim basis should a base in their area be without an assigned MGM/GM or when the assigned base leader is unavailable due to vacation or other leave.
• Operates with flexibility to respond to questions or issues that emerge and supports MGM/GMs in challenging situations.
• Carries out all management responsibilities following the organization’s policies and applicable laws and regulations.
• Other duties as requested or assigned.