Signature Aviation

Engineer

• Design, deploy, and manage identity and access management solutions using Azure Active Directory (Azure AD), including single sign-on (SSO), multi-factor authentication (MFA), and conditional access policies.
• Implement and maintain role-based access control (RBAC) and attribute-based access control (ABAC) for Azure workloads and hybrid environments.
• Configure and manage Azure AD Connect for seamless synchronization between on-premises Active Directory and Azure AD.
• Support the integration of third-party applications with Azure AD for secure authentication and authorization.
• Implement and manage privileged access management (PAM) solutions, including Azure AD Privileged Identity Management (PIM), to secure elevated access across cloud and hybrid platforms.
• Enforce least privilege principles and monitor privileged accounts to mitigate insider threats and unauthorized access.
• Develop and maintain secure access policies for Azure Key Vault, ensuring proper management of secrets, keys, and certificates.
• Conduct regular audits of IAM configurations to identify and remediate security gaps.
• Collaborate with IT Infrastructure, Cloud Security, Application Development, and Compliance teams to integrate IAM solutions into DevOps pipelines and infrastructure operations.
• Provide technical expertise and support for IAM-related incidents, including troubleshooting access issues and resolving authentication failures.
• Act as a subject matter expert for IAM during security incidents, supporting the Cloud Security Manager in investigations and remediation efforts.
• Document IAM processes, configurations, and procedures to ensure operational continuity and knowledge sharing.
• Develop and enforce IAM policies, standards, and procedures in alignment with ISO 27001, NIST 800-53, and other relevant frameworks.
• Ensure IAM solutions comply with global regulations, including GDPR, HIPAA, PCI-DSS, and aviation-specific standards (e.g., FAA, IATA).
• Monitor and report on IAM security posture, access control effectiveness, and compliance metrics to the Cloud Security Manager and other stakeholders.
• Support audits and assessments by providing detailed IAM configuration reports and evidence of compliance.
• Continuously evaluate and implement emerging IAM technologies and best practices to enhance security and user experience.
• Automate IAM processes using Azure Logic Apps, PowerShell scripts, and Azure Automation to improve efficiency and reduce manual errors.
• Participate in security assessments and red/blue team exercises to validate IAM controls and identify areas for improvement.
• Stay current with industry trends, such as zero trust and identity governance, to proactively enhance IAM capabilities.

Senior IAM Engineer

Security Engineer

• Define and drive a comprehensive cloud and hybrid security strategy aligned with enterprise risk management, regulatory compliance, and business objectives.
• Lead the design, implementation, and management of secure Azure and hybrid architectures, including governance of Azure Arc-enabled infrastructure and modernized datacenter environments.
• Provide thought leadership on secure migration paths, cloud security architecture patterns, and secure-by-design principles to support scalable and resilient operations.
• Collaborate with senior leadership to align security initiatives with strategic business goals and emerging technology trends.
• Lead, mentor, and manage a team of IT, cloud, and cybersecurity professionals, fostering a collaborative, high-performing, and security-first culture.
• Set clear team and individual goals, establishing measurable Key Performance Indicators (KPIs) such as incident response time, compliance audit pass rates, vulnerability remediation timelines, and successful deployment of security controls.
• Develop and track performance metrics to ensure team objectives align with organizational security priorities, including reducing cloud security risks and improving threat detection accuracy.
• Conduct regular performance evaluations, provide constructive feedback, and create professional development plans to support team members’ growth and career progression.
• Oversee recruitment, onboarding, and training of new team members, ensuring alignment with security standards and organizational culture.
• Delegate responsibilities effectively, optimizing workload distribution and leveraging team members’ expertise to achieve security outcomes.
• Manage security policies, identity and access management (IAM), conditional access, data protection, and encryption across Azure workloads and on-premises integrations.
• Oversee configuration and management of Microsoft Sentinel and Splunk, including analytics rules, incident automation, and advanced threat hunting capabilities.
• Ensure implementation and enforcement of zero trust architecture, network segmentation, and workload security controls across hybrid platforms.
• Monitor and optimize security configurations for Azure services, including Azure AD, Microsoft Defender for Cloud, Key Vault, Policy, Security Center, and Azure Firewall.
• Develop and maintain cloud and hybrid cloud security policies, standards, and procedures in line with ISO 27001, NIST 800-171, and other relevant frameworks.
• Ensure ongoing compliance with global regulations, including GDPR, PCI-DSS, and aviation-specific standards (e.g., FAA, IATA).

Manager, Cloud Security

Technical Product Manager

• Work directly with internal clients, end users, product engineering, technology operations, and other product teams.
• Collaborate closely with Product Teams across Signature Aviation Technology to develop cross-functional solutions.
• Collaborate with the Product Engineering Manager, SCRUM master, and Engineering team to ensure the quality and timely delivery of application solutions.
• Perform testing, debugging, troubleshooting, and documentation of various applications.
• Manage the backlog, prioritize features, and communicate business value and expectations to the development team and stakeholders.
• Possess excellent communication, leadership, and negotiation skills.
• Collaborate with stakeholders across various departments to understand their needs, challenges, and objectives.
• Evaluate business requirements to identify opportunities for improvement and innovation. Analyze data and processes to uncover insights and trends that inform solution design.
• Work closely with technical teams to translate business requirements into technical specifications and designs, ensuring alignment with business objectives, compliance standards, and technical feasibility.
• Act as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding. Present findings, recommendations, and progress updates to stakeholders at all levels of the organization.
• Stay informed about industry trends, best practices, and emerging technologies related to Product Management and web development technical solutions. Proactively identify opportunities for process improvement and propose enhancements to existing systems.
• Define the vision, scope, and roadmap of the assigned solution.
• Supervise all stages of product development, including design and development.
• Create user stories.
• Track and assess product progress at each stage of the process.
• Reduce uncertainty by communicating with a variety of stakeholders, including guests, internal clients, and the development team, ensuring alignment with business objectives.
• Collaborate with assigned SCRUM teams to ensure adherence to Agile principles and values.
• Validate that business requirements fully address the project scope, ensuring no gaps and that the solution completely addresses the holistic business needs.
• Monitor and report product status to internal clients.
• Manage the product backlog to align with the strategic direction outlined in the product roadmap.
• Develop and communicate the product goal, create and clearly order product backlog items to maximize business value in collaboration with internal clients and SCRUM teams.
• Engage in customer (guest) journey mapping exercises to create a shared vision for the guest experience.
• Inspect and evaluate product progress through each iteration, gather feedback, and adapt the product backlog based on feedback.
• Advocate for the product vision when features or changes could distract from the roadmap, communicate trade-offs to management and stakeholders, and optimize the potential for desired outcomes.
• Effectively manage the product roadmap and backlog by understanding and anticipating client needs.
• Work with SCRUM teams to define a sprint goal, determine items to include in the sprint, and discuss how the team will complete the chosen work.
• Support Change Management and Training teams by providing content for user manuals and process guides.
• Demonstrate excellent communication, problem-solving, and analytical skills.
• Participate in SCRUM ceremonies.
• Serve as the primary communicator and link between stakeholders and teams, ensuring stakeholder buy-in on major decisions and strategies, as well as clear instructions and deliverables for developers.
• Display an understanding of existing business processes and explore process improvement opportunities.

Technical Product Owner, Energy

Software Engineer

• Lead the delivery and enhancement of OMS platforms to streamline order capture, fulfillment, and reconciliation processes.
• Manage the design, development, and deployment of responsive internal-facing applications integrated with OMS and enterprise systems.
• Drive delivery of large-scale OMS and digital initiatives, managing dependencies, milestones, and cross-functional collaboration.
• Build, mentor, and lead engineering pods delivering OMS integrations and modern UI experiences.
• Partner with architects to ensure OMS platform design aligns with microservices, API-first, and modern UI frameworks.
• Oversee integrations between OMS platforms and CRM, ERP, payments, DSF, and third-party services, ensuring security, scalability, and compliance.
• Champion Agile methodologies (Scrum, SAFe, or similar) to ensure iterative, value-driven OMS and platform delivery.
• Promote DevOps practices, automated testing, and monitoring to ensure stability and performance of OMS-enabled solutions.
• Partner with Product, Design, Operations, and Business stakeholders to align OMS capabilities with organizational needs.
• Identify opportunities to optimize OMS workflows and integrations for efficiency and scalability.
• Ensure OMS platforms and related integrations adhere to data security, payment compliance (PCI), and privacy standards.
• Manage a team of engineers responsible for delivering OMS-focused digital platforms and integrations.
• Provide career development, performance management, and mentoring for team members.
• Manage budgets and vendor engagements for OMS and digital platform programs.
• Foster a culture of continuous learning and professional development to ensure the team remains up to date with the latest trends and technologies.

Manager – Digital Engineering

Full-stack Engineer

• Design, develop, test, and deploy high-quality software solutions across the stack using Java, Node.js, React, and Next.js.
• Architect and implement RESTful and GraphQL APIs, microservices, and serverless functions for scalability and reusability.
• Develop secure integrations with enterprise systems such as Dynamics 365 CRM, Strapi CMS, and Azure Service Bus.
• Lead development of reusable UI components and frontend experiences using TypeScript, Tailwind CSS, and Radix UI.
• Design and manage Azure-based architectures, including App Services, Functions, Logic Apps, Cosmos DB, Storage, and Azure DevOps.
• Build and optimize CI/CD pipelines (GitHub Actions or Azure DevOps) for automated testing, deployment, and observability.
• Implement IaC using Terraform and monitor system performance through Application Insights, Pino Logger, and Azure Monitor.
• Provide mentorship and guidance to junior developers and peer engineers.
• Lead code reviews, enforce best practices, and ensure compliance with security and performance standards.
• Collaborate with architects and product owners to translate business requirements into technical deliverables.
• Research and evaluate emerging technologies, frameworks, and tools to enhance development efficiency and solution quality.
• Drive initiatives to modernize legacy applications and participate in re-platforming efforts for digital transformation.

Senior Software Engineer – Full Stack

• Define and maintain technical architecture blueprints for distributed, cloud-native systems using Azure and modern development frameworks.
• Lead solution design and code implementation for end-to-end enterprise systems, including API-first architectures, microservices, and event-driven workflows.
• Collaborate with enterprise and solution architects to ensure consistency, scalability, and security across the digital ecosystem.
• Evaluate emerging technologies and tools to inform long-term platform strategies.
• Design and manage Azure-based architectures, including App Services, Functions, Logic Apps, Cosmos DB, Storage, and Azure DevOps.
• Build and optimize CI/CD pipelines (GitHub Actions or Azure DevOps) for automated testing, deployment, and observability.
• Implement IaC using Terraform and monitor system performance through Application Insights, Pino Logger, and Azure Monitor.
• Architect and maintain scalable deployments using Azure App Services, Functions, Logic Apps, Service Bus, Cosmos DB, and Azure DevOps.
• Build automated CI/CD pipelines using GitHub Actions or Azure DevOps, ensuring consistent code quality and rapid delivery.
• Define infrastructure-as-code (IaC) standards with Terraform and manage observability using Application Insights, Azure Monitor, and Sentry.
• Act as a technical mentor and multiplier, guiding engineers through complex design, debugging, and architectural decisions.
• Foster a culture of excellence, collaboration, and innovation across engineering squads.
• Partner with product management and design to align technical feasibility with business priorities and user experience.
• Serve as the final technical escalation point for troubleshooting critical production issues.
• Lead modernization and re-platforming initiatives for legacy applications into modern, cloud-native solutions.
• Drive automation, performance tuning, and security hardening efforts across applications.
• Advocate for DevSecOps, continuous learning, and open collaboration across disciplines.

Lead Software Engineer

AI Engineer

• Analyze and benchmark AI platforms, LLMs, and agent frameworks for enterprise use.
• Design and develop AI agents capable of reasoning, planning, and executing multi-step tasks.
• Develop fine-tuned and optimized large language model applications with retrieval-augmented generation (RAG) pipelines.
• Embed AI capabilities into OMS, CRM, loyalty, and digital platforms, ensuring seamless user and operational experiences.
• Define standards for AI model deployment, observability, safety, and compliance.
• Partner with Product, Digital Engineering, and Data Science to co-create AI-powered features and workflows.
• Implement guardrails, privacy protections, and compliance controls for AI-enabled applications.
• Guide a team of AI engineers and contribute to the enterprise AI strategy while remaining hands-on in technical delivery.

Lead Engineer, AI Platforms

Manager

• Oversee the delivery, enhancement, and support of enterprise platforms, including ERP (Infinium AS400, SAGE, Corridor, Coupa), CRM (Microsoft Dynamics 365), Loyalty (iBS iLoyalty), and Payment Systems (PAX, PCI-compliant platforms).
• Ensure reliability, scalability, and performance of critical systems that support both corporate and customer-facing processes.
• Manage application upgrades, integrations, and new feature rollouts aligned with business priorities and IT governance standards.
• Drive seamless integration across ERP, CRM, Loyalty, OMS, and Digital Storefront systems to enable a unified data and process flow.
• Partner with enterprise architects and cross-functional teams to design API-first, event-driven, and cloud-optimized integrations.
• Lead modernization initiatives that transition legacy systems toward scalable, cloud-based platforms.
• Lead, mentor, and grow a team of IT professionals specializing in finance, payment, and commercial technologies.
• Set clear priorities, manage workloads, and foster collaboration across technical and business functions.
• Build a culture of accountability, continuous learning, and innovation within the team.
• Manage delivery of multiple concurrent initiatives, including system migrations, process automation, and new solution deployments.
• Establish delivery frameworks that ensure on-time, on-budget execution with high stakeholder satisfaction.
• Ensure adherence to PCI-DSS, SOX, GDPR, and other relevant security and regulatory frameworks.
• Partner with InfoSec to implement data privacy, access control, and system monitoring measures.
• Manage vendor relationships for ERP, CRM, loyalty, and payment systems, ensuring value, support quality, and SLA performance.

Manager, Technology Solutions

Data Engineer

• Data Warehouse Architecture: Design, implement, and maintain scalable data warehouse environments using tools like Azure Synapse Analytics, Databricks, and Snowflake, ensuring high availability and performance.
• ETL/ELT Pipeline Development: Develop and optimize ETL/ELT pipelines using Azure Data Factory, Databricks, or dbt to integrate data from diverse sources, including structured and unstructured datasets.
• Security and Compliance: Ensure data warehouse solutions adhere to security and compliance best practices, implementing role-based access controls (RBAC), encryption, and compliance with regulations (e.g., GDPR, CCPA) in Azure and Databricks environments.
• Performance Optimization: Monitor and optimize data warehouse performance, including query execution, data storage, and cost efficiency, using Azure and Databricks tools.
• Collaboration: Work closely with data analysts, data scientists, business stakeholders, and IT teams to ensure seamless integration and delivery of data services.
• Troubleshooting: Identify and resolve issues related to data pipelines, warehouse performance, and integrations, ensuring minimal downtime and rapid recovery.
• Documentation: Develop and maintain technical documentation, including data models, ETL process flows, architecture diagrams, and operational procedures.
• Continuous Improvement: Stay up-to-date with emerging technologies, including advancements in Azure, Databricks, and other data platforms, to drive innovation and inform architectural decisions.

Data Warehouse Engineer

ServiceNow

• Administer the ServiceNow platform, managing users, groups, roles, access control lists (ACLs), and data security to ensure a modern, secure environment.
• Configure and maintain key modules, including Incident, Problem, Change, Request, CMDB, Knowledge, Asset, and Service Catalog, to support efficient IT operations.
• Design and implement business rules, client scripts, UI policies, and Flow Designer workflows to automate and streamline processes, enhancing platform usability.
• Develop and manage service catalogs, request workflows, and approval processes to deliver user-friendly, standardized solutions.
• Create and customize dashboards, performance analytics, and reports to provide actionable insights for stakeholders.
• Monitor ServiceNow performance, troubleshoot issues, and ensure high availability to minimize downtime and maintain operational continuity.
• Perform regular system maintenance, including upgrades, patches, and health checks, to keep the platform modern and secure.
• Provide Tier 2/3 support for ServiceNow-related incidents, acting as a hands-on troubleshooter for complex issues when needed.
• Maintain detailed configuration documentation and system standards to support transparency and compliance.
• Lead and contribute to ServiceNow development, creating custom applications, scripts (JavaScript, Glide API), and integrations (REST/SOAP APIs, LDAP, SSO, Active Directory) to enhance platform functionality.
• Collaborate with development teams to design, test, and deploy new features, workflows, and integrations, ensuring they meet business requirements and security standards.
• Manage the ServiceNow release cycle, coordinating with stakeholders to validate and adopt new features and enhancements.
• Identify opportunities for process automation and platform optimization, leveraging ServiceNow’s capabilities to drive efficiency and innovation.
• Partner with development teams to align ServiceNow configurations and customizations with application needs, ensuring seamless integration and performance.
• Act as a hands-on leader, stepping in to perform administrative or development tasks, such as scripting or workflow design, to support critical projects or resolve issues.
• Promote cross-functional collaboration within IT to ensure the ServiceNow platform integrates effectively with other systems and supports organizational goals.
• Establish and maintain governance frameworks to ensure ServiceNow configurations comply with ITIL/ITSM best practices, security standards, and regulatory requirements.
• Conduct regular risk assessments and audits of the ServiceNow platform to identify and mitigate vulnerabilities.
• Enforce identity and access management policies, ensuring secure and accurate CMDB data and role-based access controls (RBAC).
• Maintain comprehensive documentation and change management processes to support compliance and operational transparency.
• Develop and maintain end-user documentation, knowledge articles, and training materials to enhance platform adoption and usability.
• Provide training and guidance to ServiceNow users, stakeholders, and team members, acting as the platform’s subject matter expert (SME).
• Drive continuous improvement in IT support policies and service delivery models, leveraging ServiceNow to automate processes and improve user experience.