Strategic Accounts Manager

Signature Aviation

Strategic Accounts Manager managing complex relationships in the aviation industry. Driving strategic vision and leading growth plans for customer success across teams.

Posted 6/16/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Operates with a holistic understanding of Signature’s strategic pillars/values, base operations, and successfully navigates projects in a cross-functional environment.
Develop a deep understanding of strategic customers' business objectives, challenges, and market dynamics.
Build and maintain strong, long-lasting relationships with key stakeholders at the client's organization.
Promote and maintain customer relationships by conducting professional sales calls and quarterly business reviews, including on-site visits to customers and airports.
Develop and maintain strong working relationships with operational leaders, General Managers and other local leadership teams, fostering a culture that promotes and understands the criticality of safety awareness and prevention through understanding safety-related intelligence and operational risks.
Serve as the commercial primary point of contact for clients, addressing inquiries, concerns and providing timely resolutions.
Identify opportunities for upselling and cross-selling additional products or services to meet client needs.
Monitor account performance, track key metrics, and provide regular reports to clients and internal teams.
Oversee the negotiation, execution, and management of contracts between companies, ensuring compliance with terms and conditions.
Work closely with the sales team to identify potential growth opportunities within the existing client base.
Anticipate potential issues and proactively address them to ensure client satisfaction and retention.
Stay up to date with industry trends, competitive landscape, and market changes that could impact clients.
Travel to client sites as needed to foster in-person relationships and conduct business reviews.

Requirements

What you’ll need

Bachelor’s degree in business administration, Marketing, or a related field.
Proven experience (5+ years) in strategic account management, sales, or a related client-facing role.
Strong understanding of the private/general aviation business and customers' challenges.
Excellent communication, negotiation, and presentation skills.
Demonstrated proficiency in analyzing business trends and performance.
Ability to manipulate large data sets and conduct scenario analyses/modeling. Keen focus on accuracy
Working knowledge of customer relationship management (CRM) systems, preferably Microsoft Dynamics
Ability to manage a diverse range of projects simultaneously
Ability to influence key stakeholders and partners throughout the business
Excellent verbal, analytical, oral, and written communication skills and interpersonal skills
Self-starter with exemplary organization and resolution management skills. Must possess a "can do" attitude
Demonstrated experience in successfully executing against tight deadlines, with a collaboration mindset
Must be able to prioritize and manage concurrent projects and issues skillfully
Experience in working with cross-functional/cross-departmental and virtual teams at a senior level
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints
Ability to apply logical and critical thinking principles to a wide range of intellectual and practical problems
Independent judgment is required to recommend objectives, evaluate new problem-solving approaches, and assess changing facts or conditions.
Advanced skills required in Microsoft Word, Excel, and PowerPoint

Benefits

Comp & perks

Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic account managementsalesdata analysisscenario analysiscontract negotiationperformance trackingupsellingcross-sellingproject managementbusiness trend analysis

Soft Skills

communicationnegotiationpresentationinterpersonal skillsorganizationproblem-solvinginfluencingcollaborationself-startercritical thinking