Sicredi

Customer Success Manager

• Faça a análise completa do negócio em que está inserido: Realize e acompanhe o desempenho das campanhas de CRM nos canais de comunicação, identificando oportunidades e otimizando para maximizar as conversões
• Participe e lidere a execução de estratégias de comunicação de CRM direcionadas, alinhadas com a estratégia da empresa
• Escrever as histórias de negócio e realizar o acompanhamento das atividades com o time técnico
• Colaborar e interagir com as equipes internas de produtos
• Monitorar e reportar os resultados das ações de CRM
• Alinhar objetivos e metas trimestrais com a squad
• Auxiliar a liderança de produto com uma visão de roadmap atual e visão de futuro.

Analista de Negócios CRM – Salesforce

Financial Planning and Analysis

• The training is free and is organized into modules designed to develop initiative, critical thinking, autonomy, and cooperation, combined with knowledge, competencies, and skills related to the cooperative movement, with a focus on Credit Cooperatives.
• The subjects focus on topics that will broaden your knowledge and support your future pathway, adding value that will be a differentiator in your personal and professional trajectory.
• The program totals 150 hours and includes the following training modules: Credit Cooperatives and Sicredi; Financial Education; Inclusion and Society; AML (PLD); National Financial System; Banking Products and Services; Basics of Macroeconomics; Personal (PF) and Corporate (PJ) Credit; Suitability; Communication and Interpersonal Relationships; Personal initiative and leadership (protagonism); Sustainability; Brazilian Sign Language (Libras).
• Classes will be delivered online, with some sessions pre-recorded and others live (evening schedule).

Training Program in Financial Markets – Scholarship, FBB510 Certification

Data Analyst

• Produce advanced studies and analyses for new proposals related to card machines, understanding members' profiles, products and stages of the relationship cycle, transforming data into strategic business insights to identify patterns, trends and opportunities
• Promote, together with business areas, the use of data to solve problems and improve business results
• Build data dashboards capable of identifying business opportunities
• Organize and maintain the data pipeline development lifecycle
• Act as a promoter of data culture within the organization, improving and demonstrating results obtained from the use of data analysis across different areas
• Support strategic decisions with quantitative studies and data-driven recommendations
• Work in partnership with business and engineering teams to define requirements, metrics and analytical solutions
• Ensure good practices for documentation, versioning and monitoring of data processes
• Contribute to the definition and continuous improvement of data processes, methodologies and tools

Data Analyst — Card Machines (Mid-level)

Business Analyst

• Serve as the focal point for a group of Sicredi Centrals for the Acceptance product, contributing to the sustainable growth of the business (PJ) portfolio.
• Develop close relationships with Centrals and Cooperatives, acting as a strategic partner to drive results.
• Continuously monitor performance indicators (active base, merchant accreditations/onboarding, billing/revenue, margin, primary relationship status), identifying patterns, opportunities and risks.
• Lead regular follow-up cadences with Centrals and Cooperatives, providing analyses, executive narratives and business insights.
• Structure regional diagnostics and direct action plans with Cooperatives, ensuring data-driven execution.
• Support advisors and commercial teams in building strategies and rollouts for branches, including training and support materials.
• Participate in the creation and execution of strategic initiatives for the Acceptance product, from Discovery (upstream) through pilots and validations in Delivery (downstream).
• Act as a bridge between field teams and internal areas (intelligence, product, operations, channels, experience), bringing field insights and contributing to improvements in processes, offerings and member experience.
• Represent the product at trade shows, commercial events and strategic meetings of the Centrals.
• Roll out strategic actions defined by business intelligence to the Cooperatives under your responsibility.
• Convert data and field insights into inputs for the evolution of the product, policies, customer journeys and commercial actions.

Business Analyst – Acceptance in Acquiring

• Serve as the focal point for a set of Sicredi Centrals for the Acceptance product, contributing to the sustainable growth of the corporate (PJ) portfolio.
• Build close relationships with Centrals and Cooperatives, acting as a strategic partner to drive results.
• Continuously monitor performance indicators (active base, merchant onboarding, billing, margin, principal status), identifying patterns, opportunities and risks.
• Lead recurring follow-up rituals with Centrals and Cooperatives, providing analyses, executive narratives and business insights.
• Structure regional diagnostics and direct action plans with Cooperatives, ensuring a data-driven approach.
• Support advisors and commercial teams in developing strategies and rollouts for branches, including training and support materials.
• Participate in the design and execution of strategic initiatives for the Acceptance product, from Discovery (upstream) to pilots and validations in Delivery (downstream).
• Act as a bridge between field teams and internal teams (intelligence, product, operations, channels, experience), bringing field insights and contributing to improvements in processes, offerings and member experience.
• Represent the product at trade shows, commercial events and strategic meetings of the Centrals.
• Deploy strategic actions defined by business intelligence to the Cooperatives under your responsibility.
• Turn data and field insights into inputs for product evolution, policies, journeys and commercial actions.

Business Analyst – Acceptance in Merchant Acquiring

Product Manager

• Define and prioritize the product roadmap based on data, user feedback, and market trends;
• Ensure regulatory compliance and collaborate with the relevant teams;
• Work closely with internal and external technology teams to ensure high-quality, on-time deliveries and scalable solutions;
• Monitor performance indicators (KPIs) and propose continuous improvements;
• Conduct market benchmarking and identify opportunities for differentiation;
• Establish a continuous discovery process aligned with the product and company strategy.

Product Manager – Agriculture Focus

• Produce advanced studies and analyses for new propositions related to payment terminals, understanding members’ profiles, products and stages of the relationship cycle, turning data into strategic business insights to identify patterns, trends and opportunities
• Promote, together with business areas, the use of data to solve problems and improve business results
• Build data dashboards capable of identifying business opportunities
• Organize and maintain the data pipeline development cycle
• Act as a promoter of data culture within the organization, improving and demonstrating results obtained from the use of Data Analysis across multiple areas
• Support strategic decisions with quantitative studies and data-driven recommendations
• Partner with business and engineering teams to define requirements, metrics and analytical solutions
• Ensure best practices for documentation, versioning and monitoring of data processes
• Contribute to the definition and continuous improvement of data processes, methodologies and tools

Data Analyst – Payment Terminal Focus (Mid-Level)

Analyst

• Acompanhar de forma estruturada o portfólio de projetos de Resiliência Operacional (Gerência)
• Consolidar e monitorar status reports, cronogramas, marcos, riscos e dependências; garantir aderência metodológica e governança.
• Implementar e dar visibilidade a RAS/KRIs/KPIs, OKRs e métricas de saúde; elaborar pareceres técnicos e relatórios executivos com mensagens‑chave para a tomada de decisão.
• Suportar práticas ágeis (Scrum/Kanban), cerimônias, gestão de capacidades e cultura de melhoria contínua.
• Produzir e manter dashboards (ex.: Power BI/Tableau) e apoiar automação de processos.
• Atuar na padronização de templates, rituais e artefatos; facilitar a comunicação entre áreas e a mitigação de impedimentos.
• Alinhar o roadmap da área às prioridades estratégicas e suportar ciclos de priorização e planejamento trimestral.
• Atuar liderando ou suportando metodologicamente equipes funcionais na liderança em projetos internos da Gerência.
• Participação ativa no planejamento e monitoramento de projetos, sempre atento ao equilíbrio.
• Monitorar a evolução dos projetos e interagir com a equipe na sugestão de melhoria da estratégia das ações dos projetos em execução.
• Atuar na gestão de conflitos internamente e entre áreas para projetos que permeiem diversos setores.
• Liderar reuniões de status multidisciplinares entre equipes.
• Boa capacidade de comunicação e adaptação a ambiente críticos.
• Contribuir para a criação, padronização e evolução das metodologias de gestão de projetos, programas e portfólio.
• Apoiar na implementação e disseminação de frameworks, templates, ritos e ferramentas.
• Atuar como facilitador entre o VMO e as áreas internas, promovendo cultura de governança e excelência em projetos.
• Identificar gaps e propor melhorias de processos, fluxos e práticas.
• Criar materiais de capacitação, guias, treinamentos e suportar profissionais na adoção das práticas.
• Ter excelentes conhecimentos e práticas na confecção de planejamentos que envolvam diferentes projetos eventualmente correlacionados.
• Ter conduzido reuniões de status, apresentações executivas ou reports com média gerência.
• Facilidade em transitar entre equipes multifuncionais, preferencialmente ligadas a áreas financeira.
• Boa capacidade de comunicação, gestão de crises (conflitos) e adaptação a ambiente críticos.
• Boa Visão sistêmica, organização, pensamento analíticos e orientação a resultados durante gestão de múltiplos projetos.

Analista de Resiliência Operacional PL – Foco Projetos

Backend Engineer

• Experience in Java development
• Analyze requirements to propose appropriate technical solutions
• Write, refine, and refactor clean, testable code
• Maintain necessary documentation to ensure high operability and maintainability of the product
• Communicate with team members and other teams to reduce duplicated work
• Write unit and integration tests
• Ensure software quality in partnership with QA
• Keep your work process aligned with reality, receiving support from the agile team
• Monitor software in production in partnership with DevOps
• Manage technical debt together with the squad Agilist and Product Manager
• Perform corrective maintenance on the software
• Develop software following information security standards
• Continuously evolve your technical skills
• Maintain and improve development processes
• Ensure the performance of the product you develop

Junior Software Engineer – Java Focus

• You will define and execute the annual Work Plan for risk matrix models, identifying the main topics to be evaluated.
• Plan and facilitate the process for first-line areas to identify risks, perform design tests and control tests, in order to build the risk plan models for our Central Offices and Cooperatives.
• Carry out actions to ensure the engagement and cultural adoption of the areas involved in the development and implementation of cooperative models.
• Provide support and guidance to team colleagues, the Sicredi Administrative Center, Centrals and Cooperatives.
• Report progress and results of the work.

Internal Controls Analyst (Mid-level)

• The candidate will join the FX Sales Desk team, working daily on members' FX settlement routines, analyzing and assigning transactions to the most appropriate purpose, and maintaining close coordination with the Treasury Desk (proprietary) for currency pricing and any transaction adjustments;
• Analyze, verify and review controls over executed transactions, maintaining appropriate communication and conduct;
• Be organized, disciplined and execution-focused in their responsibilities;
• Flexible and able to work effectively in a dynamic environment;
• Strong ability to follow policies and regulations;
• Provide consultative support to cooperatives and members on products involving FX and international trade;
• Monitor members’ journeys with empathy and responsibility for completing processes, demonstrating proactivity and the ability to handle multiple tasks.

FX Analyst (Mid-level)

Full-stack Engineer

• Promote a Software Engineering culture, knowledge sharing and team engagement
• Act as the domain expert for your area
• Develop robust, scalable backend solutions using Java and Spring Boot
• Actively participate in the full software development lifecycle, from design to production delivery
• Implement and evolve CI/CD pipelines, ensuring automation and delivery quality
• Write unit, integration and end-to-end (E2E) tests, promoting quality and reliability practices
• Integrate and manage relational databases, and work with Kafka and its connectors
• Work with JPA/Hibernate and use Kubernetes to orchestrate applications
• Ensure application observability by using metrics, logs and monitoring to continuously improve operations
• Apply and promote software resilience best practices, ensuring fault-tolerant, highly available systems
• Monitor technical indicators, perform analyses and propose data-driven actions
• Collaborate with other teams, fostering alignment and clear communication
• Identify and address short-, medium- and long-term technical improvements
• Propose innovative solutions to technical and business challenges
• Document architecture and technical decisions to facilitate understanding and future evolution of solutions
• Contribute to the technical development and growth of other engineers on the team
• Seek and apply feedback for continuous improvement, maintaining a collaborative and proactive attitude
• Participate in effort estimation for software development
• Act as a technical reference during the upstream (pre-development) process
• Coordinate and orchestrate code reviews

Senior Software Engineer - Credit Focus

• Conduct detailed analyses to implement segmentation and sub-segmentation, identifying patterns and characteristics of members' life cycles.
• Support the development of an operating model, offer models and commercial strategies.
• Serve as a technical and analytical point of reference, influencing discussions based on insights and rigorous analyses.
• Prepare reports and presentations to support strategic, tactical and operational decision-making.
• Engage with central organizations and cooperatives to present opportunities, contributing to strategic engagement with the agribusiness audience.
• Support governance and liaison with teams that develop agribusiness solutions, ensuring integration and synergy.
• Contribute to the development of business strategies aimed at growing the Agribusiness segment, expanding primary relationships and generating value for members.

Segment Strategy Analyst – Focus on Agribusiness Strategy and Relationships

Systems Engineer

• Elicit and analyze business needs, translating them into functional and non-functional requirements.
• Create user stories, acceptance criteria, and solution flows to support the development team.
• Facilitate communication between areas, ensuring alignment between business, technology, and other involved teams.
• Support backlog prioritization with the Product Owner, considering value, impact, and dependencies.
• Analyze the impact of changes and propose viable alternatives for the business.
• Monitor product/process metrics and identify opportunities for continuous improvement.

Mid-level Systems and Business Analyst

People Operations

• Responsible for acting consultatively with the business areas of the Sicredi Administrative Center (CAS) to develop systemic learning programs, projects and solutions (asynchronous, synchronous and in-person) that place the learner at the center and contribute to competency development and performance improvement:
• Conduct diagnostics and carry out surveys with business areas and the target audience (learners) to identify the real learning needs;
• Build the strategy and design the learning experience together with CAS areas, especially those connected to Strategic Planning, acting consultatively with different methodologies, considering innovation and the learning experience (learning experience design);
• Produce online courses in various formats (one-pagers, infographics, games, BuzzFeed-style quizzes), as well as low- and medium-complexity videos (animated videos, montages, video lessons, among others);
• Create learning experiences using AI for personalization and content curation;
• Evaluate and monitor business indicators connected to learning metrics, assessing the need to implement change management plans to achieve the expected results from learning actions, and continuously improving learning initiatives;
• Monitor the content portfolio available on Sicredi Aprende and ensure its maintenance whenever necessary.