Product Operations Coordination

Sicredi

Leads operational excellence initiatives and manages a team in shared services at Sicredi. Focus on efficiency, scalability, quality, and constant process evolution.

Posted 7/10/2026full-timePorto Alegre • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operations management within financial services, focusing on process improvement, team leadership, and vendor management. Proficient in driving automation initiatives and enhancing customer onboarding experiences through strategic collaboration.

Highest-signal resume keywords

Operations ManagementTeam LeadershipVendor ManagementProcess ImprovementAutomation Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process QualityPerformance MonitoringSLA ManagementContinuous ImprovementCustomer Onboarding Processes

Soft Skills

Influencing SkillsStakeholder ManagementPragmatic Problem Solving

Tools & Technologies

AI-Based SolutionsBPO Management

Certifications & Qualifications

Bachelor's DegreePostgraduate Degree

Industry Keywords

Financial ServicesOperational StabilityCross-Functional Collaboration

About the role

Key responsibilities & impact

Coordinate the execution of the shared services team's activities, responsible for centralized opening of current accounts and customer data updates, ensuring process quality, efficiency and compliance.
Ensure operational stability, focusing on service levels, productivity and the experience of members and cooperatives.
Identify, prioritize and lead the implementation of continuous process improvements, seeking efficiency gains, quality improvements and cost reductions.
Work in an integrated way with business areas, technology and cooperatives, facilitating problem resolution and the evolution of account and registration journeys.
Manage and monitor operational indicators, ensuring visibility of performance, adherence to targets and direction of corrective actions.
Oversee governance of external suppliers (BPO), monitoring performance, delivery quality, SLAs and contractual evolution.
Identify opportunities and support process automation initiatives, focusing on operational simplification and application of technologies, including AI-based solutions.
Serve as a subject-matter reference for accounts and customer records, contributing to the evolution of the member journey and to the organization's strategic initiatives.
Lead the team, promoting development, engagement and alignment with business priorities.

Requirements

What you’ll need

Experience in operations management, preferably in financial services or in high-scale, complex environments.
Experience leading teams and managing performance.
Experience managing third-party vendors/BPOs and controlling SLAs.
Ability to lead improvement and operational transformation initiatives.
Pragmatic profile with a strong results and execution orientation.
Holistic business perspective with the ability to work cross-functionally.
Influencing and stakeholder management skills.
Knowledge of current account, customer registration or onboarding processes (advantage).
Experience or familiarity with automation initiatives and the use of technology/AI (advantage).
Bachelor's degree completed (postgraduate degree desirable).

Benefits

Comp & perks

14th and 15th fixed salaries
Profit-sharing / results participation (depending on seniority)
Health and dental plans with no co-pay
Wellbeing programs with Wellhub (formerly Gympass), nutrition, psychology, occupational health, massage, running groups and local gym access
Meal and food allowance – flexible percentage allocation between VA/VR cards, no co-pay
Extended maternity and paternity leave
Childcare or nanny assistance for children up to 6 years and 11 months
Assistance for children with disabilities, no age limit
Life insurance
Private pension up to 8% of salary
Training platform – Sicredi Aprende, offering various courses
40-hour workweek – using a time bank system
Remote work allowance (except for positions that require 100% on-site presence).