SHI International Corp.

Cloud Engineer

• Collaborating with account teams to understand customer cloud environments through review and evaluation of cloud technologies, consumption, implementations, and processes
• Designing and proposing cloud solutions that meet customers' business objectives
• Collaborating with sales teams to drive the solution, including making recommendations and aligning the next steps for a sale
• Strengthening technical relationships with OEMs, strategic and emerging partners, and key cloud partners
• Educating sales teams on cloud solution selling and key technologies through various forms of training
• Conducting product training and positioning for the sales team and customers
• Implementing and thoroughly documenting cloud solutions and related technologies, including network design, security architecture, governance best practices, and connectivity
• Serving as the technical lead and subject matter expert on projects and workshops
• Developing technical roadmaps for future cloud implementations on public cloud platforms
• Ensuring security is integrated into all cloud solutions

Customer Success Manager

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Account Executive

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone within assigned books of business.
• Assist customers in selecting, deploying, and managing various aspects of their IT environment.
• Address client concerns and make recommendations to help them achieve their objectives.
• Quote and place orders based on customer requests.
• Grow existing active buying accounts by managing projects through the entire sales cycle.
• Meet or exceed monthly and quarterly production quotas.
• Proactively schedule and facilitate customer meetings with SHI internal resources.
• Acquire and manage the IT needs of medium to large businesses, ensuring a best-in-class customer experience.
• Collaborate and co-sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.

Inside Account Executive – Development

• Develop business with existing customers and establish new customers through targeted sales techniques such as cold calling, customer meetings, partner, and industry networking
• Collaborate with Sales Management to identify, create, develop, and manage opportunities in the sales pipeline and sales management platform to achieve quarterly and annual sales targets and goals
• Develop and maintain strong, long-lasting strategic and trusted advisor relationships with current and new customers and partner contacts
• Understand customers’ business objectives, IT priorities, and initiatives across various stakeholders, including executive management, technology leadership, strategic sourcing, asset management, and line of business
• Position and effectively communicate the company’s portfolio of products, solutions, services, and capabilities across data center and network infrastructure
• Collaborate with pre- and post-sales internal support teams and excel in a team selling environment by coordinating resources
• Stay informed on industry trends, products, market conditions, and competition to enhance market positioning and build market awareness through participation in local/regional industry events, organizations, and affiliations
• Drive the sales process by coordinating customer reviews of aging inventory and looking for refresh opportunities using partner programs, promotions, and pricing to maximize margin
• Coach and train the sales team to identify and qualify opportunities to achieve partner revenue and GM target attainment
• Provide monthly reporting, analysis of business results, and joint pipeline to business leaders within the territory, ensuring alignment with partner sales goals and executing sales growth plans proactively

Services Sales Executive – Modern Data Center

Security Engineer

• Provide subject matter expertise and technical support on Security Incident and Event Management (SIEM) platforms
• Supporting and delivering practice focused solutions to our customers
• Developing governance models, collaborating with sales and technical teams, delivering training content, and staying informed on industry trends
• Help clients gain insight and context to their complex operating environments
• Assess and optimize their existing security platforms to meet the client’s security specific needs
• Engage with internal team members and client stakeholders to ensure successful solution delivery

Security Consultant – Engineering

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals.
• Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
• Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques.
• Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets.
• Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives.
• Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions.
• Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners.
• Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business.
• Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources.
• Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations.
• Continuously educate oneself to remain current on industry trends, products, and market conditions.

Public Sector Account Executive

Consultant

• Act as a knowledgeable resource on a variety of technology products and solutions.
• Promote technology adoption through webinars, blogs, events, and direct client interactions.
• Collaborate with sales teams to align technology solutions with customer needs.
• Advocate for technology solutions to internal teams and clients.
• Engage with clients to understand their objectives and recommend appropriate technologies.
• Conduct presentations and demonstrations for diverse audiences.
• Provide ongoing support and guidance to ensure successful technology implementation.
• Stay updated on the latest technology trends to offer informed advice.
• Offer training to support the team's understanding of technology solutions.
• Assist in acquiring new clients and nurturing existing relationships for better retention.

ITAM Consultant

Full-stack Engineer

• Lead CRM Development: Architect, design, and implement CRM solutions utilizing Microsoft Dynamics 365.
• Technical Leadership: Provide strategic technical leadership to the CRM development team by mentoring developers and driving best practices in software development.
• Customization & Integration: Customize Dynamics CRM entities and manage workflows, cloud flows, and JavaScript.
• Project Management: Collaborate with Solution Architects and Project Managers/Owners to define project scope, timelines, and deliverables.
• Technical Governance: Conduct regular code reviews, enforce coding standards, perform technical and solution reviews, and oversee production deployments and releases.
• Documentation: Maintain comprehensive technical documentation for all CRM customizations, configurations, and integrations.

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Solutions Engineer

• Analyze, design, and implement Microsoft endpoint management solutions for customers.
• Serve as the technical lead in installing, configuring, and upgrading services within customer environments.
• Create technical roadmaps and design documents for Microsoft Intune implementations.
• Collaborate with sales team in identifying and closing opportunities.

Solutions Architect – M365 Endpoint

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Solutions Engineer – Strategic

• Collaborate with cross-functional teams to design, implement, and maintain software solutions using diverse programming languages and technologies
• Design, develop, and implement new software features or modifications to existing software based on functional requirements
• Identify and address complex technical issues efficiently through keen problem-solving and critical thinking skills
• Exhibit a strong desire to learn and explore emerging technologies, tools, and industry trends to enhance knowledge and skills
• Maintain high-quality code through rigorous code reviews, testing, and debugging processes
• Ensure stability, efficiency, security, and quality of all shipped code by supporting continuous integration and continuous deployment (CI/CD) processes
• Support runtime platform maintenance, integration of new features, and release fixes
• Create and maintain comprehensive technical documentation to ensure knowledge sharing and support continuous development efforts
• Thrive in a fast-paced and dynamic work environment, readily adapting to changing project requirements and technologies
• Display self-motivation and take initiative to work independently as well as collaboratively in a team environment, whether remote or on-site

Senior Software Engineer

• Provide advanced expertise in Okta, Entra and general IAM, and related technologies
• Partner with clients to architect and implement identity management solutions
• Collaborate with sales and technical teams to qualify opportunities
• Assess client requirements, recommend tailored IAM solutions
• Lead consulting engagements, developing and executing deliverables that meet client needs

Senior Security Consultant – Identity Management

• The ASG Presales Solutions Engineer - Identity collaborates with account teams to assess customer cybersecurity needs.
• They will take a consultative approach to security projects and have a holistic understanding of how security technology enables business.
• Develop and deliver new security services offerings to address customer requests/opportunities.
• Collaborate with account teams to evaluate and understand customers' cybersecurity technologies and needs.

Presales Solutions Engineer – Identity

• The Services Sales Executive (SSE) is responsible for driving Microsoft Services growth through disciplined sales execution, strategic alignment, and customer success.
• Identify opportunities with customers and internal teams to optimize engagement profitability.
• Propose service solution recommendations and serve as an escalation point for customer matters.
• Coordinate and lead weekly status meetings with each assigned client.
• Provide frequent project status reports and monthly forecast to SHI Leadership.

Services Sales Executive

Infrastructure Engineer

• Collaborate with solution architects and peers to design and implement Azure-native infrastructure solutions, including networking, compute, storage, identity, and security.
• Develop Infrastructure-as-Code (IaC) using tools such as Bicep, Terraform, ARM templates, or similar.
• Help define and enforce governance policies with Azure Policy, Blueprints, and RBAC under guidance from senior team members.
• Work with DevOps teams to integrate infrastructure provisioning into CI/CD pipelines.
• Participate in cost, performance, and reliability optimization for Azure workloads.
• Assist with cloud architecture reviews, ensuring alignment with enterprise standards and best practices.
• Stay current on Azure innovations and proactively recommend improvements.
• Work closely with application developers deploying to Azure environments.