SHI International Corp.

Account Executive

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals.
• Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
• Identify and create opportunities in the sales pipeline to achieve sales targets.
• Collaborate with sales management to identify and manage sales opportunities.
• Build proactive partnerships with internal SHI support teams and external industry partners to drive business.
• Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions.
• Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners.

Account Executive, Public Sector

Solutions Engineer

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers' business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Solutions Engineer – Enterprise

Cloud Engineer

• Oversee the delivery of service offerings to ensure high-quality customer experiences and satisfaction.
• Develop and implement service strategies to drive business growth and improve service efficiency.
• Manage budgets, resources, and logistics to optimize service delivery.
• Lead service improvement initiatives to enhance service quality and reduce costs.
• Ensure compliance with industry regulations and company policies in service operations.
• Collaborate with other departments to align service offerings with business objectives.
• Develop, update and monitor key performance indicators (KPIs) to assess service effectiveness.
• Foster a culture of continuous improvement and service excellence within the team while mentoring and developing culture carrying leaders.
• Represent the services function at executive meetings, providing insights and updates.
• Build and maintain strong relationships with clients, partners, and stakeholders.

Vice President – IT & Cloud Services

Project Manager

• Take responsibility for the development and financial success of the department and functions under management
• Drive positive change across all responsibilities and influence change broader than direct responsibility
• Engage with other SHI departments to collaborate on growth, delivery, and quality strategies
• Support and encourage the growth, training and personal development of team members
• Achieve all financial targets
• Control and manage operational costs
• Oversee the customer engagement lifecycle and partner with SOS Customer Success to ensure customer value realization
• Coordinating virtual teams and sponsorship of change implementation projects
• Manage SOS Project Management function and team across multiple countries and times zones
• Define, document and periodically refresh Project Delivery and Project Management processes, procedures and standards
• Design and delivery meaningful project and financial management reporting and KPIs
• Enhance and maintain SOS project management tools
• When needed, manage complex customer engagements or internal projects
• Ensure SOS engagements are conducted professionally, ethically, and in a manner consistent with SHI standards
• Act as an escalation point for internal and external contacts
• Support business development in new and existing accounts
• Keep up to date with industry trends
• Represent SOS and SHI at industry event, SHI summits and seminars

Manager – Project Management Office

• Master SHI’s value proposition to consistently exceed revenue and profit goals
• Cultivate relationships with existing customers and establish new ones through targeted sales techniques
• Identify and create opportunities in the sales pipeline to achieve sales targets
• Collaborate with sales management to identify and manage sales opportunities
• Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions

Enterprise Account Executive

• Implement Microsoft Endpoint management solutions and related products for our company’s end customers and partners.
• Serve as the technical lead in installing, configuring and upgrading device management services such as Intune within our customers’ and partners’ environments.
• Responsible for the design and implementation of Microsoft Intune device management solutions and related technologies based on customer requirements.
• Develop findings and recommendations documentation by analyzing customer and partner environments and identifying areas of opportunity that can be resolved via Intune endpoint management.
• Execute implementation plans and configure customer and partner environments according to design specifications.
• Serve as a technical lead on projects and workshops, accountable for the outcome of the technical objectives.
• Collaborate with other Microsoft delivery teams on projects involving other workstreams such as mail migrations and security implementations.
• Document best practices related to technology and processes for future reference by delivery team members.

Solutions Engineer – M365 Endpoint

• Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals.
• Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
• Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques.
• Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets.
• Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives.
• Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions.
• Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners.
• Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business.
• Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources.
• Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations.
• Continuously educate oneself to remain current on industry trends, products, and market conditions.

Sales

• The Director - Enterprise Sales is responsible for developing and executing strategic sales plans to achieve organizational targets and drive revenue growth, while leading a high-performance sales team through effective coaching and management.
• This role involves identifying new business opportunities, building strong client and partner relationships, and overseeing sales budgeting and forecasting.
• Additionally, the Director collaborates with marketing and product teams, ensures compliance with sales standards, and drives innovation in sales processes, providing strategic insights to senior leadership.
• Develop and execute a strategic sales plan to achieve organizational sales targets and drive revenue growth in alignment with business objectives.
• Provide dynamic leadership to the sales team, cultivating a high-performance culture through effective coaching, motivation, and performance management.
• Identify and pursue new business opportunities, leveraging market insights and competitive analysis to expand the customer base and increase market share.
• Build and maintain strong relationships with key clients, partners, and stakeholders to enhance customer satisfaction and loyalty.
• Oversee the sales budgeting and forecasting process, ensuring accurate financial planning and resource allocation.
• Monitor sales performance metrics and analyze data to identify trends, opportunities, and areas for improvement, driving accountability and continuous improvement.
• Collaborate with marketing and product teams to develop and implement effective sales strategies and campaigns that align with market demands.
• Ensure compliance with sales policies, procedures, and ethical standards, safeguarding the organization’s reputation and integrity.
• Drive innovation and continuous improvement in sales processes and practices to enhance efficiency and effectiveness.
• Report on sales performance, challenges, and strategic initiatives to senior leadership, providing actionable insights and recommendations.

Director – Enterprise Sales

Solutions Engineer – Global

Director

• Engage with multiple layers of contacts within an organization, including but not limited to CIO, CTO, IT Directors, Application Managers, to sell, build relationships and uncover opportunities.
• Develop the region/territory based on strategic account planning by collaborating with sales leadership and extended ASG team.
• Collaborate with sales team and helps close deal by speaking on the technical side of recommended solutions.
• Build strong relationships and trust with customers, partners, and company employees.
• Deliver a world-class customer experience by executing company vision and mission statement.
• Ensure presales engineering teams are collaborating and communicating.
• Prepare and present solutions metrics and reports to the executive team.

Regional Solutions Director

Capture Manager

• Execute strategies and tactics to deliver a qualified pipeline of opportunities with pursuit/win plans for each.
• Maintain the Strategic Business Capture system using internal and external resources.
• Research and analyze available data to identify competitive buying trends.
• Create and maintain Capture Plans.
• Understand and navigate government contracting vehicles and procedures.
• Act as the capture lead in coordination with key internal stakeholders.

Senior Capture Manager – Public Sector

Affiliate Manager

• Act as a primary subject-matter expert for product, sales, and program information.
• Train sales teams on partner products and programs, and how customers can benefit by using their core products.
• Conduct conference calls/meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutions.
• Develop and manage a sales pipeline on an ongoing basis through CRM and Excel.
• Manage and process Partner Deal Registration and/or other strategic pricing programs.
• Create and maintain content on internal team sites, including training decks and presentations.
• Execute on partner campaigns and initiatives aligning with Sales teams.
• Monitor CRM for submitted Deal Registrations request and submit them to the partner.
• Stay up to date on new product technology offerings, as well as partner-specific trainings and certifications.
• Provide excellent support to both customers and the SHI sales organization.

Partner Specialist

• Support the Executive Office by assisting with high-impact projects, internal communications, and event coordination.
• Create compelling presentation content, support customer-facing events, and manage organizational communications.
• Assist in planning, coordinating and executing customer-facing and internal events, overseeing logistics, vendor relationships, and attendee communications.
• Draft, edit, and distribute internal communications on behalf of the VP and leadership team.
• Provide research, analysis, and administrative support for ad hoc strategic initiatives.

Project Coordinator

• Develop and implement operational strategies that align with organizational objectives, enhancing efficiency and effectiveness across all business functions.
• Lead and manage the business operations team, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee resource allocation and operational budgeting, ensuring optimal utilization of assets to achieve business goals.
• Monitor and evaluate operational performance through data-driven metrics and analytics to drive improvements and ensure alignment with strategic objectives.
• Collaborate with cross-functional teams to streamline processes and enhance operational workflows, improving service delivery and customer satisfaction.
• Build and maintain relationships with key stakeholders to support operational initiatives and drive organizational success.
• Ensure compliance with operational policies, procedures, and standards, safeguarding the organization’s integrity and reputation.
• Identify and mitigate operational risks through comprehensive risk management strategies and contingency planning.
• Drive innovation in operational practices, leveraging technology and best practices to enhance productivity and performance.
• Report on operational performance and strategic initiatives to senior leadership, providing insights and recommendations for future planning.

Director – Higher Education Strategy

ServiceNow

• Conduct a thorough analysis of clients' existing business processes and workflows.
• Facilitate discovery workshops and requirements gathering sessions with stakeholders.
• Translate business requirements into functional specifications for ServiceNow implementation.
• Design process flows and workflow diagrams using industry-standard tools.
• Identify process improvement opportunities to enhance efficiency and effectiveness.
• Develop detailed documentation of current and future state processes.
• Collaborate with technical teams to ensure proper implementation of designed solutions.
• Provide guidance on ServiceNow best practices and platform capabilities.
• Support user acceptance testing and process validation.
• Deliver training to end users on new processes and ServiceNow functionality.

Account Executive, Public Sector

Solutions Engineer – Enterprise

Vice President – IT & Cloud Services

Manager – Project Management Office

Enterprise Account Executive

Solutions Engineer – M365 Endpoint

Enterprise Account Executive

Director – Enterprise Sales

Solutions Engineer – Global

Regional Solutions Director

Senior Capture Manager – Public Sector

Partner Specialist

Project Coordinator

Director – Higher Education Strategy

Business Process Consultant – ServiceNow