Shaw Industries

Human Resources

• Assist associates with problems related to pay, benefits, FMLA, Workday, job changes, transfers, pay rates, attendance, etc.
• Coordinate the hiring process by posting job openings in Workday, working with Recruiting to assist in coordinating interviews, extending offers, scheduling drug screens, completing all steps in the new hire process, scheduling new employee/plant orientation, and entering information into Workday.
• Enter employee information into Workday and plant reports including new hire information, termination information, corrective action and job bid information.
• Process associate specific data in Workday.
• Generate HR data reports on a weekly, monthly, quarterly basis for Managers and other support staff, as needed.
• Update various means of HR communication on a weekly and as needed basis such as FDB HR topics, Plant TV PowerPoint Presentations, HR posting areas throughout the plants, etc.
• Conduct meetings with associates to increase understanding and awareness of benefits and programs, changes in benefits for upcoming Open Enrollment periods.
• Works closely with Temporary Staffing Services and with departments when temporary associates are needed.

Human Resources Representative

Sales Development Rep

• Provide Salesforce training for new Account Managers and internal partners, ensuring they are proficient in system use.
• Generate comprehensive CSI reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information.
• Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity.
• Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave.
• Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales.
• Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth.
• Manage dealer price lists, including inputting ESP and Diverzify data accurately.
• Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting.
• Serve as a backup for Account Managers during their leave, vacation, or on an “as needed” basis, ensuring continuous support and client engagement.
• Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process.
• Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities.
• Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage.
• Handle and resolve customer claims efficiently, providing appropriate solutions.
• Provide expert recommendations for replacement products based on customer needs and preferences.
• Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction.
• Organize and coordinate Lunch & Learn sessions to promote products and services.
• Conduct basic market research to assist Account Managers in finding potential business opportunities.
• Contact Research through Zoom info to find basic contact info for targeted end-users.
• Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps.
• Document customer insights for the sales team to use during appointments.
• Log leads and update project status within the territory.

Sales Development Specialist – Commercial Flooring

Account Manager

• Work with landscape architects, dealers, installers, distributors, contractors, etc. to select appropriate products for their projects and resale that fit within their usage requirements, budget and time frame.
• Travel throughout assigned area to call on existing customers and prospect new customers to solicit business.
• Ability to prospect and conduct cold outreach
• Must be motivated and comfortable working and supporting a closely knit team environment.
• Must be able and competent to work with and manage customer base thru CRM (Customer Relationship Management) tool such as Salesforce.com
• Follow up on a variety of leads from sources such as Dodge, isquarefoot.com, and networking groups
• Build relationships with existing and new customers by entertaining such as lunches, dinners or special events.
• Attend Regional and National Conventions when required.
• Territory Manager must implement the selling process in his/her area; they must have the ability to make good judgment decisions.
• A full understanding of the product line is essential.
• Furthermore, an understanding of the application that each product serves is critical.
• The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must.
• The ideal candidate will possess a flexible personality and be able to communicate clearly to other persons, both orally and in written form.
• Territory Manager must be able to give effective presentations to all potential customers to educate them on the turf industry and how Shawgrass can benefit them on their projects.

Territory Manager – Midwest

• Work with landscape architects, dealers, installers, distributors, contractors, etc. to select appropriate products for their projects and resale that fit within their usage requirements, budget and time frame.
• Travel throughout assigned area to call on existing customers and prospect new customers to solicit business.
• Ability to prospect and conduct cold outreach
• Must be motivated and comfortable working and supporting a closely knit team environment.
• Must be able and competent to work with and manage customer base thru CRM (Customer Relationship Management) tool such as Salesforce.com
• Follow up on a variety of leads from sources such as Dodge, isquarefoot.com, and networking groups
• Build relationships with existing and new customers by entertaining such as lunches, dinners or special events.
• Attend Regional and National Conventions when required
• Territory Manager must implement the selling process in his/her area; they must have the ability to make good judgment decisions.
• A full understanding of the product line is essential.
• Furthermore, an understanding of the application that each product serves is critical.
• The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must.
• The ideal candidate will possess a flexible personality and be able to communicate clearly to other persons, both orally and in written form.
• Territory Manager must be able to give effective presentations to all potential customers to educate them on the turf industry and how Shawgrass can benefit them on their projects.

Territory Manager – Pacific Northwest

Project Manager

• Manage and review subcontractor and vendor contracts prior to execution to ensure scope accuracy, cost alignment, and compliance with company standards.
• Review and approve shop drawings, submittals, and technical documents to verify compliance with project specifications and design requirements.
• Oversee all phases of project execution, including turf installation, base grading, infill, and punch lists.
• Schedule and sequence mobilizations, deliveries, and installation activities to meet deadlines.
• Ensure construction execution complies with plans, specifications, and Shaw standards.
• Conduct site surveys, job walks, and pre-bid/pre-construction meetings.
• Provide weekly forecasts, production reports, and project updates to leadership.
• Manage project closeout, including substantial completion, documentation, and owner training.
• Enforce safety regulations, standard operating procedures, and quality standards.
• Serve as the regional customer service liaison, ensuring strong communication and problem resolution.
• Provide maintenance training and hand-off at project completion.
• Support Sales by attending pre-bid meetings, presentations, and providing technical expertise, where applicable.
• Conduct lifecycle site visits to assess field performance and customer satisfaction.
• Respond quickly to warranty, emergency service, and repair requests in coordination with Quality Department.
• Monitor scope changes, identifying opportunities for additional revenue or cost savings.
• Review and approve subcontractor invoices and assist with change order billing.
• Support estimating efforts to reduce installation and material procurement costs.
• Ensure profit and loss accountability for regional projects.
• Identify, evaluate, and build relationships with subcontractors across all trades in the region, with a focus on improving pricing competitiveness and enhancing quality of service.
• Develop local suppliers for infill, logistics, and field components.
• Drive customer satisfaction through proactive maintenance and service programs.
• Develop and oversee regional teams for maintenance and support services.
• Directly supervise subcontractors and vendors on job sites.

Regional Project Manager

• Manage and review subcontractor and vendor contracts prior to execution
• Review and approve shop drawings, submittals, and technical documents
• Oversee all phases of project execution, including turf installation and punch lists
• Schedule and sequence mobilizations, deliveries, and installation activities
• Ensure construction execution complies with plans, specifications, and Shaw standards
• Conduct site surveys, job walks, and pre-bid/pre-construction meetings
• Provide weekly forecasts, production reports, and project updates
• Manage project closeout
• Enforce safety regulations, standard operating procedures, and quality standards
• Serve as the regional customer service liaison
• Provide maintenance training and hand-off at project completion
• Monitor scope changes, identify revenue opportunities
• Support estimating efforts
• Identify, evaluate, and build relationships with subcontractors

• Work with landscape architects, dealers, installers, distributors, contractors, etc. to select appropriate products for their projects and resale that fit within their usage requirements, budget and time frame.
• Travel throughout assigned area to call on existing customers and prospect new customers to solicit business.
• Must be motivated and comfortable working and supporting a closely knit team environment.
• Must be able and competent to work with and manage customer base thru CRM ( Customer Relationship Management) tool such as Salesforce.com
• Follow up on a variety of leads from sources such as Dodge, isquarefoot.com, and networking groups
• Build relationships with existing and new customers by entertaining such as lunches, dinners or special events.
• Attend Regional and National Conventions when required
• Territory Manager must implement the selling process in his/her area; they must have the ability to make good judgment decisions.
• A full understanding of the product line is essential.
• Furthermore, an understanding of the application that each product serves is critical.
• The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must.
• The ideal candidate will possess a flexible personality and be able to communicate clearly to other persons, both orally and in written form.
• Territory Manager must be able to give effective presentations to all potential customers to educate them on the turf industry and how Shawgrass can benefit them on their projects.

Territory Manager – Southeast

Graphics Designer

• Drive design for creative content (digital and print) for brands and marketing.
• Serve as creative consultant for Game On and CreaTurf product, managing 1-3 interns/contractors focused on customized field renderings
• Collaborate with marketing to develop design strategies aligned with brand goals.
• Utilize AI design tools to enhance and streamline the design process.
• Ensure all designs adhere to brand guidelines and maintain a consistent look and feel.
• Stay ahead of industry trends and incorporate best practices into designs.
• Excellent project management skills for tight deadlines, revisions, and changing priorities.
• Work with suppliers and creative vendors to on price quotes and timely production.
• Manage and uphold identity and design standards of the turf brands.
• Strong layout, design, and typographic skills required.

Graphic Designer – Turf

Administrative Assistant

• Play a key role in supporting commercial and administrative operations
• Ensure smooth internal processes
• Maintain professional client interactions
• Contribute to efficient functioning of office and showroom

Office Manager

Account Executive

• Promoting and selling waterproof wood and tile floors
• Building strong customer relationships
• Identifying new business opportunities

Sales Representative

Salesforce Administrator

• Lead a small team of Salesforce administrators; coach and develop junior admins
• Report to the Salesforce Architect and build relationships across Sales, Marketing, and Strategy
• Own configuration design and system integrity across Commercial Clouds (Sales Cloud, Experience Cloud, etc.)
• Translate business requirements into scalable Salesforce solutions (Flows, automation, page layouts, custom objects, reports)
• Lead platform maintenance: license and permission management, metadata cleanup, release readiness
• Serve as key contact for data accuracy and integrity; partner with Business Data Owners and IT on governance
• Monitor data import/export, handle complex deduplication, and define data cleanup strategies
• Work with Business Intelligence partners to ensure Salesforce is a trusted source for downstream reporting
• Lead triage and resolution of escalated support issues; partner with SDS, Marketing, and Enablement to drive adoption
• Support user onboarding and champion platform training

Senior Salesforce Administrator

Inside Sales

• Join our innovative team as a Shaw Marketplace Sales Associate, where your passion for marketing and sales will play a pivotal role in driving success within a vibrant, high-volume commercial sales environment.
• Proactively engage with both internal and external customers across a defined multi-state territory, utilizing targeted marketing initiatives to promote and sell our diverse range of Contract soft and hard surface products, and turf inventory.
• Operate within high-demand sales areas, focusing on achieving or surpassing annual performance metrics, including Inventory Turn, Return on Full Standard Cost, Accounts Billed, CARP Expenses, Phone Utilization, and Web Site Usage.
• Handle special projects and assignments as directed by the department manager.
• Develop and implement effective marketing strategies to build brand awareness and drive sales of our Contract soft and hard surface products, and turf.
• Build and maintain strong relationships with internal and external customers, effectively negotiating and selling our full range of products while ensuring maximum return on investment and meeting inventory turn goals.
• Leverage marketing tools such as QlikView/Tableau, Salesforce.com and contact lists to identify and develop a robust customer base.
• Promote the Shaw Marketplace website and its offerings to our dealer network, creating marketing materials and resources that assist dealers in maximizing their sales potential.
• Travel to various markets, dealer locations, and warehouse sales events to foster trust and promote the Shaw Marketplace brand.
• Guide customers and Territory Managers through the order entry process, which includes sampling, stock checks, pricing, and order entry, ensuring follow-through until delivery.
• Efficiently manage your workload to meet individual and departmental targets as established by management, while also assisting walk-in customers as necessary.

Human Resources Representative

Sales Development Specialist – Commercial Flooring

Territory Manager – Midwest

Territory Manager – Pacific Northwest

Regional Project Manager

Regional Project Manager

Territory Manager – Southeast

Graphic Designer – Turf

Office Manager

Sales Representative

Senior Salesforce Administrator

Inside Sales Associate, Marketplace