Shaw Industries

Account Manager

• Serve as the primary liaison between Shaw and the Home Center Pro sales teams.
• Build and maintain relationships with key stakeholders such as Pro Sales Managers, Pro Merchants, Pro Product Sales Specialists, etc.
• Support field reps with quoting, product selection, and training resources.
• Oversee Quote Center / Expanded Aisle (Pro Catalog) management and updates.
• Develop and deliver targeted training programs for Home Center Pro teams.
• Lead efforts to simplify and automate bundling of trims, adhesives, and related products for easier quoting and order consolidation.
• Collaborate cross-functionally to document and refine workflows for handling Home Center Pro commercial requests.
• Analyze market trends, customer feedback, and performance metrics to inform strategy.

Sales Development Rep

• Contribute to sales growth by partnering with Shaw Contract Account Executives
• Provide Salesforce training for new Account Executives and internal partners
• Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations
• Troubleshoot and resolve issues within the CSI system
• Manage email accounts and monitor Salesforce notifications for Account Managers
• Partner with Connect/Inform to create compelling marketing newsletters
• Collaborate with the Strategy and Insights team on new sales initiatives
• Manage dealer price lists, including inputting ESP and Diverzify data accurately
• Ensure integrity and accuracy of data within SFDC, including updates and troubleshooting
• Serve as backup for Account Managers during leave
• Partner with Customer Service to input new customers into Salesforce
• Provide expert recommendations for replacement products based on customer needs
• Organize Lunch & Learn sessions to promote products and services
• Conduct basic market research to assist Account Executives

Sales Development Specialist

Content Marketing Manager

• Create and manage compelling content across digital, social, internal, and marketing channels
• Write and edit a variety of materials including campaign copy, social posts, executive communications, newsletters, presentations, blogs, web content, and internal messaging
• Ensure messaging consistency and brand alignment across multiple business initiatives and audiences
• Translate complex or technical concepts into clear, engaging communications
• Manage day-to-day social media content planning, scheduling, publishing, and engagement support
• Assist in developing communications calendars and campaign messaging strategies
• Monitor trends, platform performance, and engagement opportunities
• Support internal and external communications efforts across multiple teams and initiatives
• Provide light visual design support for presentations, social graphics, branded collateral, and communications materials
• Collaborate closely with creative resources while also independently producing simple visual assets when needed
• Maintain visual consistency and adherence to brand standards
• Serve as a shared services partner supporting three internal brand/marketing teams and broader business unit initiatives
• Build strong relationships with stakeholders across departments
• Balance multiple projects, timelines, and priorities simultaneously
• Contribute ideas and recommendations that improve communication effectiveness and team collaboration

Content & Communications Manager

• Serve as the primary liaison between Shaw and the Home Center Pro sales teams.
• Build and maintain relationships with key stakeholders such as Pro Sales Managers, Pro Merchants, Pro Product Sales Specialists, etc.
• Support field reps with quoting, product selection, and training resources.
• Oversee Quote Center / Expanded Aisle (Pro Catalog) management and updates
• Coordinate with National Account Management efforts to ensure Pro strategy aligns with online and core (in-store) strategy.
• Develop and deliver targeted training programs for Home Center Pro teams, focusing on product knowledge, quoting practices, and scenario-based selling.
• Lead efforts to simplify and automate bundling of trims, adhesives, and related products for easier quoting and order consolidation.
• Collaborate cross-functionally both internally and externally to document and refine workflows for handling Home Center Pro commercial requests, including pricing strategy and SIS involvement.
• Analyze market trends, customer feedback, and performance metrics to inform strategy.

Pro Account Manager

Recruitment

• Own full-cycle recruiting for salaried roles, focusing on Commercial Sales & Marketing and commercial-facing leadership teams.
• Build search strategy per role: intake + calibration, talent mapping, target list creation, outreach messaging, pipeline build, and progress tracking.
• Proactively source and headhunt passive talent using advanced search techniques (Boolean/X-ray), CRM/ATS workflows, and competitive intelligence.
• Consult and influence sales leaders: manage stakeholder expectations, provide market insight, align on profile/level/compensation, and guide decision-making.
• Deliver a high-touch candidate experience: prep candidates and interview teams, facilitate debriefs, keep processes moving, and close decisively.
• Drive offers and close/relocation: support offer strategy, negotiation, and candidate decision-making—frequently for Dalton/Cartersville-based roles requiring relocation.
• Operate with rigor: maintain compliance, documentation, data integrity, and recruiting SLAs while balancing competing priorities across a global requisition portfolio.
• Contribute to TA projects and process improvements (pipeline building, sourcing enablement, market insights, interview excellence, etc.).

Senior Corporate Recruiter, Sales & Marketing

• Daily sales calls on existing customers with special emphasis on the sale of soft surface flooring products, samples, displays, adhesive, and related floor products.
• Present products to retail dealers, designers and end-users as well as analyze all leads provided by corporate reports.
• Sell and construct display racks weighing 50lbs or more on a regular basis.
• Prospect for viable new accounts while developing a keen awareness of their designated geographic area.
• Prepare reports of business transactions and sales reports showing sales volume and potential sales.
• Communicate periodic sales reports outlining actual sales information and goals, competitive market conditions and product needs.
• Analyze sales statistics to aid in formulating goals and assist dealers in promoting sales.
• Analyze and control travel and entertainment expenditures as well as sample budget to conform to budgetary requirements.
• Enter all customer interactions and key information into Salesforce.com.
• Responsible for selling and promoting all residential products, including Shaw Floors, A/T and Philly Commercial, and educating customers on these products.

Territory Manager

• Partner with Patcraft Account Executives to advance sales strategies
• Connect with key players within targeted accounts
• Provide Salesforce training for new Account Executives
• Generate comprehensive reports
• Troubleshoot and resolve issues within the CSI system
• Manage email accounts and monitor Salesforce notifications
• Collaborate with Connect/Inform to create marketing newsletters
• Assist Account Executives in finding potential business opportunities
• Document customer insights for the sales team

Sales Development Specialist – Northeast

• Use a consultative approach with end users, distributors, contractors, architects, engineers, etc. to select appropriate systems for their projects that fit within their usage requirements, budget, and time frame.
• Establish / maintain relationships and grow distribution partners
• Must be able to give presentations to end-users, school boards, facilities management personnel, senior level stake holders in athletic programs, architects, and engineers
• Travel throughout the assigned area to call on existing customers and prospect new customers to solicit business.
• Build relationships with existing and new customers by entertaining such as lunches, dinners, or special events.
• Attend Regional and National Conventions when required
• Establish a presence and relationship with end use networking groups in your territory

Territory Manager – Maryland, DC & Delaware

Account Executive

• Work with architects, designers, flooring contractors, end users, contractors, etc. to select appropriate products for their projects that fit within their design criteria, budget and time frame.
• Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business.
• Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination (if necessary), and communication of maintenance program.
• Follow up on a variety of leads from sources such as Dodge & networking groups.
• Build relationships with existing and new customers by entertaining such as lunches, dinners or industry/ special events.

Account Executive – Commercial Flooring

• Serve as the primary liaison between Shaw and the Home Center Pro sales teams.
• Build and maintain relationships with key stakeholders such as Pro Sales Managers, Pro Merchants, Pro Product Sales Specialists, etc.
• Support field reps with quoting, product selection, and training resources.
• Oversee Quote Center / Expanded Aisle (Pro Catalog) management and updates.
• Coordinate with National Account Management efforts to ensure Pro strategy aligns with online and core (in-store) strategy.
• Develop and deliver targeted training programs for Home Center Pro teams, focusing on product knowledge, quoting practices, and scenario-based selling.
• Identify and cultivate internal flooring advocates to serve as localized subject matter experts.
• Lead efforts to simplify and automate bundling of trims, adhesives, and related products for easier quoting and order consolidation.
• Evaluate feasibility of offering takeoff services and coordinate resource allocation for implementation.
• Collaborate cross-functionally to document and refine workflows for handling Home Center Pro commercial requests, including pricing strategy and SIS involvement.
• Analyze market trends, customer feedback, and performance metrics to inform strategy.
• Track opportunity conversion, lost bids, and lead generation through Salesforce and other tools.

Home Center Pro Account Manager

• Maintain and increase Shaw’s profitability and market share in a geographical area
• Develop good relationships with customers based on knowledge, service, trust, and integrity
• Daily sales calls on existing customers with special emphasis on the sale of soft surface flooring products
• Present products to retail dealers, designers, and end-users
• Analyze all leads provided by corporate reports
• Sell and construct display racks weighing 50lbs or more
• Prospect for viable new accounts
• Prepare reports of business transactions and sales showing sales volume and potential sales
• Communicate periodic sales reports outlining actual sales information and goals
• Analyze sales statistics by reviewing computer reports specific to territory
• Analyze and control travel and entertainment expenditures

Vice President

• Responsible for the strengthening of the Shaw Industries Commercial Brand (Shaw Contract and Patcraft) presence throughout Latin America.
• Coordinate sales planning, account management, and business development with Latin American, International Global Accounts, and Sales Management Teams to leverage our opportunity with these accounts.
• Communicate and coordinate all activities related to Global and Strategic accounts with Commercial Account Executives, Global VPSAs, aligned dealers, and Marketing Management across all brands.
• Establish new Global and Strategic Accounts; expand and protect existing relationships and realize full potential with current Global & Strategic Accounts.
• Research and map current and new Global & Strategic Accounts; serve as the communication conduit for Global & Strategic Accounts across the company.
• Act as a catalyst and multiplier for non-hospitality selling segments for Shaw Industries (e.g., corporate workplace, healthcare, retail, etc.).
• Establish relationships, communication, and engagement with sales management and salespeople across all brands, ensuring consistent alignment between U.S. account leadership, local dealers, and end-users.
• Coordinate meetings, presentations, and training with our aligned dealers; serve as an educator to dealer partners and internal teams on product launches, positioning, and market opportunities.
• Utilize sales automation tools and processes to track projects ordered directly from Shaw as well as from local service providers in the market.
• Be involved with RFPs, contracts, and agreements strategically.
• Travel throughout Latin America to build relationships and market coverage; maintain consistent engagement rhythms with aligned dealer partners (e.g., regular monthly/bi-monthly touchpoints) and share actionable market intelligence back to leadership.

VP of Global Accounts – Latin America

• Daily sales calls on existing customers focusing on hard surface flooring products, samples, displays, adhesive, and related floor products
• Present products to retail dealers, designers, and end-users
• Analyze leads provided by corporate reports
• Sell and construct display racks weighing 50lbs or more regularly
• Prospect for viable new accounts while developing a keen awareness of market dynamics
• Prepare reports of business transactions and sales reports showing sales volume and potential sales
• Communicate periodic sales reports outlining sales information and goals, competitive market conditions, and product needs
• Analyze sales statistics by reviewing computer reports specific to territory
• Enter all customer interactions and key information into Salesforce.com
• Responsible for selling and promoting all residential products including Shaw Floors, A/T, and Philly Commercial and educating customers on these products

Territory Manager, Hard Surface Flooring

• Maintain and increase Shaw’s profitability and market share in a geographical area
• Develop good relationships with customers based on knowledge, service, trust, and integrity
• Daily sales calls on existing customers emphasizing hard surface flooring products, samples, displays, adhesive, and related floor products
• Present products to retail dealers, designers, and end-users
• Sell and construct display racks weighing 50lbs or more on a regular basis
• Continually prospect for viable new accounts
• Prepare and communicate periodic sales reports outlining actual sales information and goals
• Analyze sales statistics to aid in formulating goals and assist dealers in promoting sales
• Enter all customer interactions and key information into Salesforce.com

Territory Manager – Hard Surface Flooring

Project Manager

• Manage and review subcontractor and vendor contracts prior to execution to ensure scope accuracy, cost alignment, and compliance with company standards.
• Review and approve shop drawings, submittals, and technical documents to verify compliance with project specifications and design requirements.
• Oversee all phases of project execution, including turf installation, base grading, infill, and punch lists.
• Schedule and sequence mobilizations, deliveries, and installation activities to meet deadlines.
• Ensure construction execution complies with plans, specifications, and Shaw standards.
• Conduct site surveys, job walks, and pre-bid/pre-construction meetings.
• Provide weekly forecasts, production reports, and project updates to leadership.
• Manage project closeout, including substantial completion, documentation, and owner training.
• Enforce safety regulations, standard operating procedures, and quality standards.
• Serve as the regional customer service liaison , ensuring strong communication and problem resolution.
• Provide maintenance training and hand-off at project completion.
• Support Sales by attending pre-bid meetings, presentations, and providing technical expertise, where applicable,
• Conduct lifecycle site visits to assess field performance and customer satisfaction.
• Respond quickly to warranty, emergency service, and repair requests in coordination with Quality Department.
• Monitor scope changes, identifying opportunities for additional revenue or cost savings.
• Review and approve subcontractor invoices and assist with change order billing.
• Support estimating efforts to reduce installation and material procurement costs.
• Ensure profit and loss accountability for regional projects.
• Identify, evaluate, and build relationships with subcontractors across all trades in the region, with a focus on improving pricing competitiveness and enhancing quality of service.
• Develop local suppliers for infill, logistics, and field components.
• Build and maintain partnerships to improve regional execution capacity.
• Drive customer satisfaction through proactive maintenance and service programs.
• Develop and oversee regional teams for maintenance and support services.
• Directly supervise subcontractors and vendors on job sites.
• Assign, direct, and evaluate work in accordance with company policies.
• Resolve project-related conflicts and maintain compliance with safety and quality standards.

Account Manager

Sales Development Specialist

Content & Communications Manager

Pro Account Manager

Senior Corporate Recruiter, Sales & Marketing

Territory Manager

Sales Development Specialist – Northeast

Territory Manager – Maryland, DC & Delaware

Account Executive – Commercial Flooring

Home Center Pro Account Manager

Territory Manager

VP of Global Accounts – Latin America

Territory Manager, Hard Surface Flooring

Territory Manager – Hard Surface Flooring

Regional Project Manager