Sentral

Sales

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Engage in daily leasing huddles, discussing leasing goals, host recruitment, prioritizing available units, and soliciting feedback to stay on top of game!
• Create a personal and inviting environment for all prospects and residents.
• Effectively motivate staff members daily to promote a positive and exciting work environment.
• Perform and oversee leasing efforts, such as conducting property showings, qualifying applicants, closing prospective residents, and notifying applicants of approval or denial.
• Keep the resident up-to-date database while monitoring occupancy and availability of units.
• Maintain Availability List and Status Report, determine the termination date of lease rentals.
• Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours.
• Complete accurate Daily Reports to ownership reflecting tour information and lease count.
• Conduct market analysis, prepare market surveys, and assist in the off-site marketing program.
• Spearhead Renewal Workflow with Experience Team to meet appropriate notice period.
• Partner with the Marketing Department to organize and create Prospective Resident events to increase visibility and sales.
• Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events.
• Assist resident inquiries with ledgers, rentable items, lease generation, transfers, and violations leading up to evictions.
• Assist with eviction of residents in compliance with court order and directions from the Legal team.
• Coordinate with staff to maintain current leases, collect payments, post rental payments, and impounds as due, and remove completed payments and impounds.
• Assist in completing accurate Deposit Accounting for move outs with the Director of Building Services to ensure proper assessments are charged and documented.
• Maintain all signage in optimal condition and visibility, including proper lighting and visible to street traffic.
• Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Director of Building Services.
• Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances.
• Manage current lease audits, property inventory, and service contracts, arrange new contracts, and terminate existing contracts as required.
• Conduct home inspections to determine and report completeness, functionality, and condition prior to occupancy with the Director of Building Services.
• Complete all equipment and supply leases/purchases for the property.
• Train new sales/leasing associates.
• Perform other related duties and assignments as needed and assigned.

Sales Manager – Leasing

Manager

• Primary strategic business leader of the property; direct responsibility for the property’s P&L, financial performance, sales and revenue generation
• Cultivating a culture of excellence in service and maximizing revenue and efficiencies
• Development and implementation of property-wide strategies, scaling and oversight of home share program
• Employing cost-control and revenue improvement programs; developing annual operating budgets and sales and marketing plans
• Motivating, supervising and training the onsite team; conduct stand-ups and foster an environment of trust and empowerment
• Build relationships with key business partners and clients; establish presence in community
• Participate in daily meetings to uphold operational efficiencies and interdepartmental communication
• Respond to resident and guest questions and concerns in a timely manner
• Create and implement leasing goals; manage lease expiration and renewal programs
• Manage on-site team recruitment, training, motivation and development programs
• Analyze operational information for impact on NOI; create owner reports and financial analysis
• Oversee property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance
• Ensure compliance with company, local, state and federal regulations and safety rules
• Create staffing schedules; perform other related duties as needed

General Manager – Property Manager

• Lead and manage third-party housekeeping and laundry relationships to ensure Sentral cleanliness and service standards are met
• Ensure cleanliness and high standards of homesharing, hoteling and residential apartments
• Train housekeeping teams utilizing the latest technology and ensure impeccable levels of cleanliness and upkeep
• Implement inventory, service levels, quality-control audits, cost controls and ensure expenses are carefully managed
• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Manage the third-party vendor relationship for laundry and housekeeping; will manage internal Sentral team if there is one
• Ensure housekeeping team is always attentive, friendly, helpful, and courteous to all guests, managers, and fellow co-workers
• Develop service standards and procedures for the community/company, including scorecards and ways to measure quality control and service-level
• Administer scorecards and performance evaluations and conduct daily stand-up
• Ensure all Housekeeping associates have been thoroughly trained and are consistently following service standards and procedures
• Administer scorecards and performance evaluations and conduct daily stand-up
• Ensure all Housekeeping associates have been trained to use mobile smartphone applications and all systems needed to complete a job (Breezeway, Entrata, Guesty, Dash, etc.)
• Provide daily cleaning assignments to housekeeping team
• Inspect cleanliness and ensures standards are met, perform quality control inspections of units and building
• Communicate with the Hospitality Experience Manager to update the room status and any delays
• Assist with laundry coordination, including pick-up/delivery schedule and instruction of housekeeping team as needed
• Maintain, track, and organize housekeeping consumable supplies, cleaning kits, linens, and other inventory
• Implement and work directly with Director of Property Operations on cost controls and expense management related to housekeeping and inventory
• Work with Hospitality Experience Manager to ensure gifts/amenities for guests and residents are stocked and ready for each check-in
• Perform difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures
• Ensure confidentiality and security of guest rooms
• Report maintenance deficiencies and items in need of repair
• Use mobile smartphone/applications/technology to communicate with the team and report progress
• Perform other related duties and assignments as needed and assigned

Housekeeping Manager, Spanish Speaker

Auditor

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
• Organize guest stays to ensure thorough service throughout the guest experience
• Ensure every guest experiences five-star service and actively seek five star/positive reviews; coach Experience Team to do the same
• Set the example for the Experience Associates by projecting an upbeat and positive attitude and warmly acknowledging residents, guests, and vendors
• Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items
• Work closely with property team members to ensure they are updated, trained, and ready when residents or guests have questions
• Lead the Experience Team and train others on community systems
• Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams
• Oversee each guest experience including room inspection, amenity placement, coordination with housekeeping, and guest departure follow-up
• Manage relationship with 3rd party housekeeping vendor prior to Head of Housekeeper start
• Collaborate with Technology team to oversee hospitality technology implementations onsite
• Assist in developing processes and SOPs for experience and reservations team
• Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up to ensure satisfaction
• Collaborate with Revenue Management team to help maximize booking revenue
• Perform other related duties and assignments as needed and assigned

Front Desk Manager - Night Auditor

Director

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Prioritize above all a strong customer service outlook through personal contact with residents and guests
• Coordinate daily with the General Manager on overall maintenance projects
• Inspect sites regularly to identify problems and necessary maintenance
• Prepare weekly maintenance schedules and allocate work based on forecasted workloads
• Employ, supervise and train Building Services team members
• Coordinate daily cleaning and maintenance activities
• Oversee all repairs and ensure that work is completed on time
• Maintain all inventory and equipment, and ensure proper storage
• Comply with all health and safety regulations and practices
• Conduct preventative maintenance work
• Conduct follow-ups on all maintenance and repair work
• Conduct safety inspections as scheduled
• Establish strategies to meet workload demands on time
• Complete minor plumbing, electrical and miscellaneous repairs (HVAC boilers, hot water heaters)
• Provide 24/7 support to the Maintenance team
• Perform other related duties and assignments as needed and assigned

Director of Maintenance – Chief Engineer

• Responsible for improving the resident and guest experience throughout the Portfolio and serving as the first point of customer service to anyone entering the building.
• Create the resident experience through demonstration and execution of service requests; ensure hospitality standards are met.
• Assist in quality assurance and system implementations; spearhead and complete technology and equipment set-up for the property and answer technology-related questions.
• Train, grow, and effectively motivate front office staff; manage "Move In" program and ensure smooth transition and execution.
• Oversee package acceptance, transition, and delivery; triage incoming phone calls and process all calls, messages, requests, questions, or concerns.
• Compile and deliver completed leasing applications to the leasing team; ensure follow-up telephone calls to qualified unclosed traffic within 24 hours.
• Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism; greet residents and create a personal, inviting environment.
• Build company image by cultivating relationships and attending networking and industry events.
• Ensure staff compliance with Fair Housing requirements and applicable laws; investigate resident disturbances, complaints, and provide resolution per lease/Condominium Documents.
• Inspect property routinely, report repair/replacement needs, and monitor cleanliness of lobby, sidewalks, entrances, and related areas.
• Manage lease audits, property inventory, service contracts; arrange new contracts and terminate existing contracts as required.
• Facilitate communication between Construction/Maintenance and external agencies (insurance, fire protection, police) to ensure property compliance with codes and regulations.
• Analyze and report property financial statements monthly; assist Asset Manager with variance reports, Owner’s Letters, and Executive Summaries.
• Complete equipment and supply leases/purchases for the Property; perform other related duties as assigned.

Director of Front Office – Experience

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Prioritize above all a strong customer service outlook through personal contact with residents and guests
• Coordinate daily with the General Manager on overall maintenance projects
• Inspect sites regularly to identify problems and necessary maintenance
• Prepare weekly maintenance schedules and allocate work based on forecasted workloads
• Employ, supervise and train Building Services team members
• Coordinate daily cleaning and maintenance activities
• Oversee all repairs and ensure that work is completed on time
• Maintain all inventory and equipment, and ensure proper storage
• Comply with all health and safety regulations and practices
• Conduct preventative maintenance work
• Conduct follow-ups on all maintenance and repair work
• Conduct safety inspections as scheduled
• Establish strategies to meet workload demands on time
• Complete minor plumbing, electrical and miscellaneous repairs (HVAC boilers, hot water heaters)
• Provide 24/7 support to the Maintenance team
• Perform other related duties and assignments as needed and assigned
• Reports to the General Manager and work on-site of the property

Director of Building Services – Senior Maintenance Manager, Luxury High-Rise

• Direct oversight of all leasing activity at the property and ensure customers feel loved from first contact through the entire lifecycle
• Set the framework to empower the team and guarantee a positive, fluid resident experience
• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Engage in daily leasing huddles to discuss leasing goals, host recruitment, prioritize available units, and solicit feedback
• Create a personal and inviting environment for all prospects and residents and effectively motivate staff
• Perform and oversee leasing efforts: conduct property showings, qualify applicants, close prospective residents, and notify applicants of approval or denial
• Keep resident database up-to-date while monitoring occupancy and availability of units
• Maintain Availability List and Status Report and determine termination dates of lease rentals
• Ensure follow-up telephone calls to all qualified unclosed traffic within 24 hours and complete accurate Daily Reports to ownership
• Conduct market analysis, prepare market surveys, and assist in off-site marketing
• Spearhead Renewal Workflow with Experience Team to meet appropriate notice period
• Partner with Marketing to organize and create Prospective Resident events to increase visibility and sales
• Build company image by cultivating relationships and attending networking and industry events
• Assist resident inquiries with ledgers, rentable items, lease generation, transfers, and violations leading up to evictions
• Assist with evictions in compliance with court order and Legal team directions
• Coordinate staff to maintain current leases, collect and post rental payments and impounds
• Assist in completing accurate Deposit Accounting for move outs with Director of Building Services
• Maintain signage, inspect property routinely, and report repair or replacement needs to Director of Building Services
• Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Manage lease audits, property inventory, and service contracts; arrange or terminate contracts as required
• Conduct move-in home inspections with Director of Building Services and complete equipment and supply leases/purchases
• Train new sales/leasing associates and perform other related duties as needed

Leasing Manager, Sales Manager

• The General Manager functions as the primary strategic business leader of the property. Direct responsibility for the property’s P&L, financial performance, sales and revenue generation and delivering a return on investment to ownership.
• Develop and implement property-wide strategies, scale and oversee our new home share program, employ cost-control and revenue improvement programs, and develop annual operating budgets and sales and marketing plans.
• Motivate, supervise and train the onsite team; maintain strong communication and empowerment; participate in daily meetings to uphold operational efficiencies.
• Build relationships with residents, guests, owners, and community partners; respond to resident and guest questions and concerns in a timely manner.
• Create and implement leasing goals and manage lease expiration programs, renewal programs, retention and follow-ups; show, lease, and move in prospective residents.
• Analyze operational information and financial statements; prepare owner's reports; evaluate rent/pricing strategies and market conditions.
• Oversee property condition, maintenance, home share turns, common area cleaning, service requests, preventative maintenance; ensure safety programs are followed.
• Create staffing schedules, manage recruitment, training, and development; ensure compliance with company and legal regulations; perform other duties as assigned.

Luxury Hotel General Manager

Engineer

• Responsible for the day-to-day maintenance and appearance of the buildings and grounds.
• Prepare vacant rental units for occupancy.
• Visually inspect buildings and grounds in the course of daily work and report anything in need of repair or replacement as well as unusual or extraordinary circumstances regarding the property or residents to Management.
• Ensure the appearance of the building and surrounding areas are kept at the high standard our management and residents expect.
• Respond to employee and resident requests in a courteous and timely manner.
• Maintain inventory of supplies and equipment owned by the property and/or the management company.
• Keep the work area clean and equipment in good working order.
• Obtains thorough knowledge of management company policies and property community policies.
• Perform duties according to Occupations Safety & the Health Act (OSHA) standards and company safety policies at all times.
• Seek opportunities to increase skills and expand the knowledge base.
• Wear the required uniform and maintain a professional appearance at all times.
• Must be available to work on an on-call basis.
• Perform other related duties and assignments as needed and assigned

Maintenance Technician II – Lead Building Engineer

• Responsible for the day-to-day maintenance and appearance of the buildings and grounds.
• Prepare vacant rental units for occupancy.
• Visually inspect buildings and grounds and report anything in need of repair or replacement and unusual or extraordinary circumstances to Management.
• Ensure the appearance of the building and surrounding areas are kept at the high standard expected by management and residents.
• Respond to employee and resident requests in a courteous and timely manner.
• Maintain inventory of supplies and equipment owned by the property and/or the management company.
• Keep the work area clean and equipment in good working order.
• Obtain thorough knowledge of management company policies and property community policies.
• Perform duties according to Occupations Safety & the Health Act (OSHA) standards and company safety policies at all times.
• Seek opportunities to increase skills and expand the knowledge base.
• Wear the required uniform and maintain a professional appearance at all times.
• Must be available to work on an on-call basis.
• Perform other related duties and assignments as needed and assigned.

Maintenance Technician II / Senior Building Engineer

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests; serve as first point of contact
• Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism
• Greet residents by name and provide exceptional hospitality in compliance with quality assurance expectations
• Resolve disputes promptly aiming for customer satisfaction
• Promote benefits of living at the property, distribute marketing materials, and provide exemplary service
• Answer, record, and process calls, messages, requests, questions, or concerns
• Run daily reports, identify special requests, and check reports for accuracy
• Monitor building access and who comes in and out of premises; manage access using key system technology
• Maintain atmosphere and cleanliness of entry lobbies and common spaces; stock and inventory refreshment stations
• Identify potential issues and inform management or take appropriate action
• Increase resident satisfaction and retention through programming with Director of Services and General Manager
• Remain knowledgeable of local activities and establishments to offer recommendations and directions
• Fully comprehend emergency procedures and property evacuation plan; assist emergency crews when needed
• Store luggage and handle early check-in, late checkout, and other resident requests
• Assess property and inform maintenance team of repair or cleaning needs; receive and log resident service requests and follow up
• Assist with administrative duties such as light copying, package management, and special projects
• Perform other related duties and assignments as needed and assigned

Night Auditor, Experience Ambassador

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Maintain Availability List and Status Report, determine the termination date of lease rentals
• Conduct market analysis and prepare market surveys. Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
• Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
• Assist Marketing Department in organizing and creating resident functions and newsletters
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned.

Sales Specialist, Leasing Agent

Accounts Receivable

• Responsible for planning, execution + inventory oversight of the beverage experience at the property bar
• Collaborate with Lifestyle Manager + Director of Lifestyle to drive beverage programming
• Ensure amenity spaces are consistently set and activated
• Foster and maintain relationships with preferred service providers within the local community
• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Adhere to all food + safety protocol as dictated by city + state requirements
• Be the creative behind all beverage programming (i.e. craft cocktail + pre batching)
• Oversee and manage all beverage-related inventory
• Execute menu offerings to compliment member programming, resident events + activations
• Inspect all food + beverage areas routinely and report repair/replacement needs
• Oversee and own budget, cost analysis + P&Ls
• Drive event activation and execution
• Manage all beverage purchases, inventories and stock levels
• Develop and maintain relationships with distributors/liquor representatives
• Acknowledge and greet guests who walk through the bar
• Manage the welcome experience alongside the Lifestyle Team
• Collaborate with Maintenance Department to ensure property maintenance
• Create beverage menu(s) consistently
• Drive sales by upselling products
• Follow all cash handling procedures throughout shift(s)
• Assist with member, resident + vendor concerns/questions
• Remain knowledgeable of Sentral Life App content and Resident Events + activations
• Manage community lighting and music levels throughout the day
• Safely utilize all equipment within the bar and property
• Perform other related duties as needed