Leasing Manager, Sales Manager
Sentral
Salary
💰 $50,000 - $54,000 per year
Job Level
Mid-LevelSenior
About the role
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Engage in daily leasing huddles, discussing leasing goals, host recruitment, prioritizing available units, and soliciting feedback to stay on top of game!
- Create a personal and inviting environment for all prospects and residents.
- Effectively motivate staff members daily to promote a positive and exciting work environment.
- Perform and oversee leasing efforts, such as conducting property showings, qualifying applicants, closing prospective residents, and notifying applicants of approval or denial.
- Keep the resident up-to-date database while monitoring occupancy and availability of units.
- Maintain Availability List and Status Report, determine the termination date of lease rentals.
- Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours.
- Complete accurate Daily Reports to ownership reflecting tour information and lease count.
- Conduct market analysis, prepare market surveys, and assist in the off-site marketing program.
- Spearhead Renewal Workflow with Experience Team to meet appropriate notice period.
- Partner with the Marketing Department to organize and create Prospective Resident events to increase visibility and sales.
- Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events.
- Assist resident inquiries with ledgers, rentable items, lease generation, transfers, and violations leading up to evictions.
- Assist with eviction of residents in compliance with court order and directions from the Legal team.
- Coordinate with staff to maintain current leases, collect payments, post rental payments, and impounds as due, and remove completed payments and impounds.
- Assist in completing accurate Deposit Accounting for move outs with the Director of Building Services to ensure proper assessments are charged and documented.
- Maintain all signage in optimal condition and visibility, including proper lighting and visible to street traffic.
- Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Director of Building Services.
- Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances.
- Manage current lease audits, property inventory, and service contracts, arrange new contracts, and terminate existing contracts as required.
- Conduct home inspections to determine and report completeness, functionality, and condition prior to occupancy with the Director of Building Services.
- Complete all equipment and supply leases/purchases for the property.
- Train new sales/leasing associates.
- Perform other related duties and assignments as needed and assigned.
Requirements
- Bachelor’s Degree or equivalent experience preferred
- Management/employee development experience
- Success in Leasing environment
- Proficiency with Yardi, CRM, Rent Café.
- Solid understanding of Microsoft Office (Outlook, Excel, Word)
- Strong knowledge of operations with budget formulation
- Ability to work independently and as part of a team
- A drive towards high-performance sales and a passion to be first in class
- Analytically minded with the ability to swiftly pivot when market or team dynamic changes
- Must possess strong attention to detail, leadership skills and sales ability
- Demonstrated ability to lead teams
- Strong oral and written communication skills
- Great time management skills
- Computer literate with capability in email, MS Office and related communication tools
- Must be willing to participate in training in order to comply with new or existing laws
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends
